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Clair de Lune Reviews

4.2 Rating 610 Reviews

78 %

of reviewers recommend Clair de Lune

Company Reviews

Product Reviews

4.2

Based on 610 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Clair de Lune:

We've been designing and manufacturing nursery bedding and baby accessories from our base in Greater Manchester for almost 75 years. What we don't know about Moses baskets, cot & crib bedding, well, it's just not worth knowing!

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Email:

customerservices@clair-de-lune.co.uk

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Clair de Lune 5 star review on 1st March 2023

Clair de Lune 5 star review on 1st March 2023

Clair de Lune 5 star review on 25th November 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Clair de Lune is a very practical shop to get everything you need for a moses basket or a crib. I found it very convenient that they have different models, options and packages for you to pick whatever suits you best. The quality is fab and I am happy with everything I've bought so far. My only suggestion would be for them to have more eco-friendly packaging.”

“Smooth & hassle free transaction to date. Good communication via email and prompt delivery of items.”

“Everything was very quick delivered !”

“Good communication. Kept me up to date with my order.”

“Great service from Clair de Lune, quick delivery”

“Good value for the money. Basket is of good quality.”

“Well priced, good quality items, delivered on time. Cracking. Instructions for putting together furniture a little overcomplicated”

Hi Millicent, thanks so much for your feedback. We are glad that you are pleased with your purchase 💙.

“Our delivery was delayed significantly due to the delivery company which was upsetting. However the service given by Clair de lune made up for this. The issue was resolved and we received our order. The Moses basket we ordered is beautiful, well priced and sturdy. We can’t wait to use it.”

“Happy with the product, service and price. The only down side was the non recyclable plastic packaging.”

“My order arrived promptly and I am pleased with the quality, however I had tried to contact Clair de Lune with a query via website as advised and got no reply so not great on that. Subsequently I had to go elsewhere for that particular item.”

“Really good customer service. Contacted them about something I wasn't happy with and it was quickly resolved. Much happier with my moses basket now 😊”

“Great quality Moses basket and stand. Super impressed with it and looks very stylish. Good quality mattress and love the rocking feature. Hopefully baby will like! Only con is fixing the stand was not as straight forward as we hoped. Instructions could have been clearer and the actual putting together was not as easy. But once done it’s sturdy and no issues.”

“Glad I got the item on sale, would have been disappointed if I'd have paid full price as the quality isn't that great. Delivery good”

“Great product abs affordable No nuts and bolts provided so contacted abs sent replacements next day delivery Then found them under the baby’s mattress. Maybe don’t put the nuts and bolts in the mattress”

“Customer service was great - resolved issues very quickly! Delivery was very quick.”

“Love the products! However had an issue with a missing sheet that came with a cot bed set, received Moses sheets as a replacement and then cot sheets that are too small, kind to send replacements but still short of cot bed sheet that fits :(”

“There were a couple of washer missing from a recently supplied order. One quick message to their Facebook page and the issue was resolved. Washers in the post. Cannot ask for me.”

“Customer service from Jessey James has been top quality. I placed an order which resulted in a delay with one of the products as well as the delivery time scale. However both issues were quickly resolved and I am impressed at the speed, friendliness and professionalism.”

“Fast delivery and very affordable only down side the stand that I got is not very stable”

“The service was very quick and felt luxury. The quality of the bedding and blankets it's lovely.”

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Clair de Lune is rated 4.2 based on 610 reviews