Name: Clair de Lune
Address: Shentonfield Rd, Sharston Industrial Area, Wythenshawe, Manchester
Rating: 4.46

“Quick delivery and good quality products.”

Helpful Report

“I found the delivery of the largest part of my order (organic Moses basket and muslins) came quickly and am really happy with the items received. Unfortunately though the changing mat hasn’t turned up yet and had a notification about dispatch but the courier notes continually it being with the sender. Fortunately our baby isn’t arriving for a good few weeks yet but if they were it would be problematic.”

Helpful Report

“I found the delivery of the largest part of my order (organic Moses basket and muslins) came quickly and am really happy with the items received. Unfortunately though the changing mat hasn’t turned up yet and had a notification about dispatch but the courier notes continually it being with the sender. Fortunately our baby isn’t arriving for a good few weeks yet but if they were it would be problematic.”

Helpful Report

“this basket is gorgeous! i can’t wait for my little one to use it. it feels really sturdy and the colour is just perfectly neutral. i wasn’t expecting it to be as big as it is which is great also for the taller babies :)”

Helpful Report

“Really nice chair and a good height for our dining table. Baby loves it. It’s a little bit wobbly when it’s empty but fine once he is in it.”

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“Some items in the sale were good value for money, full price items were quite expensive. Disappointing paying for delivery when my order was already expensive. Items are good quality though, and dispatched quickly.”

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“Lovely moses basket. Delivered quickly, was kept up to date on the whereabouts of my parcel. Easy enough to put together.”

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“Looks lovely and good quality for a reasonable price. The fact that it comes with the fitted sheets and a blanket is really handy too. So lightweight and easy to move which is really useful as well. Only issue was that the basket didn’t fit onto the base when we fixed the plastic holders with the central holes as the instructions suggested, but it was an easy fix to adjust to using the outer holes.”

Helpful Report

“Looks lovely and good quality for a reasonable price. The fact that it comes with the fitted sheets and a blanket is really handy too. So lightweight and easy to move which is really useful as well. Only issue was that the basket didn’t fit onto the base when we fixed the plastic holders with the central holes as the instructions suggested, but it was an easy fix to adjust to using the outer holes.”

Helpful Report

“Lovely blanket, good quality and baby is comfy in it. My only negative is the time it took to arrive- over 2 weeks from order.”

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“good price, good quality and quick delivery”

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“Excellent quality products you honestly pay for what you get!”

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“All was great just slight delay with delivery but sorted very quickly”

Helpful Report

Thank you so much for the review. We pride ourselves on our products and service so its great to hear about the experience you've had with us. Many Thanks The Customer Service Team :)

“I recently bought the Star Blanket 6-12 months as it only comes in 2 sizes. Unfortunately when we tried it on our 7 month old average build granddaughter who we care for it was too small so was a little disappointed that she wont get any wear out of it. Fantastic idea but wish there were more sizes to choose from”

Helpful Report

Thank you so much for the review. We pride ourselves on our products and service and love to hear customer feedback. This has been noted. Many Thanks The Customer Service Team :)

“Lovely gift for my sister and her first baby. Easy to build, great quality and so cute !”

Helpful Report

Thank you so much for the lovely review and picture. We pride ourselves on our products and service so its lovely to hear about the experience you've had with us. We're really glad you love your product! Many Thanks The Customer Service Team :)

“Not used with a baby yet, as baby is not here. Pros: very beautiful and natural materials, appeara good size, I like the option to have different stands that can rock either side to side or front to back, seems stable and strong. Cons: slightly difficult to assemble leading to a high chance of wood cracking, I would like maybe a little more stability when locked to not rock, the mattress that came with it was of very poor qulity (needed to buy a different one), did not come with sheets for the mattress, but came with a useless ?douvet to match the skirting (but maybe that is my fault for expecting a set with the lining bits).”

Helpful Report

Thank you so much for the review. We pride ourselves on our products and service so its helpful to hear about the experience you've had with us. Many Thanks The Customer Service Team :)

“Nice looking and tidy mosses basket.”

Helpful Report

Thank you so much for the lovely review and gorgeous picture. We pride ourselves on our products and service so its lovely to hear about the experience you've had with us. We're really glad you love your product! Many Thanks The Customer Service Team :)

“Haven’t used the product yet as I am still pregnant. Delivery was late as I wasn’t going to be in and ordered it to go to my local shop which they said would take an extra 24 hours (Thursday) and I didn’t receive my package until Monday and that was only because I wrote to complain.”

Helpful Report

Apologies about the late delivery, if you would like to discuss this matter further please do not hesitate to contact customerservices@clair-de-lune.co.uk. Customer Service Team

“It's beautiful and big, but I wish the yellow was a little brighter. I used it for my pregnancy announcement and the pictures came out very nice. Can't wait to see my bundle of rainbow 🌈 joy in it.”

Helpful Report

Thank you so much for the lovely review and picture. We pride ourselves on our products and service so its lovely to hear about the experience you've had with us. We're really glad you love your product! Many Thanks The Customer Service Team :)

“It's beautiful and big, but I wish the yellow was a little brighter. I used it for my pregnancy announcement and the pictures came out very nice. Can't wait to see my bundle of rainbow 🌈 joy in it.”

Helpful Report

Thank you so much for the lovely review. We pride ourselves on our products and service so its lovely to hear about the experience you've had with us. We're really glad you love your product! Many Thanks The Customer Service Team :)

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

Clair de Lune Reviews