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Clair de Lune Reviews

4.2 Rating 610 Reviews
78 %
of reviewers recommend Clair de Lune
Company Reviews Product Reviews
281
 Metrics Info
4.2
Based on 610 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 80%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Read Clair de Lune Reviews

About Clair de Lune:

We've been designing and manufacturing nursery bedding and baby accessories from our base in Greater Manchester for almost 75 years. What we don't know about Moses baskets, cot & crib bedding, well, it's just not worth knowing!

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Email:

customerservices@clair-de-lune.co.uk

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Mary M
Verified Buyer
“I absolutely loved my item I ordered from this website it was wrapped and packaged beautifully and worth every single penny. I would 100% recommend this store. Fast delivery polite customer service all round superb service x”
Helpful Report
Jackie M
Verified Buyer
“Lovely quality”
Helpful Report
Mohamed U
Verified Buyer
“Keep sending out defective stock and very difficult to deal with. Takes several days for replies and the staff are pure lazy and problematic. Very small business that can’t keep up with the small demand they have.”
Helpful Report
Elaine B
Verified Buyer
“Order the pram set, got something completely different, and still waiting for answers”
Helpful Report
Sophie C
Verified Buyer
“Customer service is 5 start!! Lovely products too! :)”
Helpful Report
Mags O
Verified Buyer
“Absolutely love it . Great quality and fast service”
Helpful Report
Zoe F
Verified Buyer
“Excellent service, fast delivery”
Helpful Report
Veronica V
Verified Buyer
“customer service could be an experience. Their deliver company ( fedEx) took the initiative to deliver when I wasn't home without even asking if it was ok ( deliver was scheduled for another day) and when I try to reach them it was impossible. I have to dealt with Claire de lune that with no common sense tried to wash hand and not want to take responsibilities and then when I was to the point to ask refund tried unsuccessfully with FedEx. In the end they deliver my item while I was working and as I m living in London risk of stolen package is always around corner. When ur deliver provider is u0nprofessional u have respond of it. Customers don t choose them customers wants just the item they purchased delivered safety!”
Helpful Report
Tracey B
Verified Buyer
“I ordered a Moses basket, rocking stand and sheet for my daughter who is due anytime now. Beautiful items, so happy with everything. The customer service was amazing also as we’d been sent an incorrect item which was rectified immediately. Would order again 100% Thank you! X”
Helpful Report
Carol C
Verified Buyer
“Lovely quality very pleased with my purchase”
Helpful Report
Anonymous
Verified Buyer
“Super quick delivery!”
Helpful Report
Brett K
Verified Buyer
“Item never turned up and trying to get a refund is proving impossible. Avoid”
Helpful Report
Anonymous
Verified Buyer
“Great product, arrived quickly”
Helpful Report
Amy C
Verified Buyer
“Nice product once assembled but assembly of the rocking stand was far more difficult than it needed to be as pre drilled holes were off centre”
Helpful Report
Mr TJ G
Verified Buyer
“Fab service and quick delivery of a great quality product”
Helpful Report
Mary M
Verified Buyer
“Good customer service.”
Helpful Report
Anonymous
Verified Buyer
“So impressed very quick delivery,just as well as my little one arrived six weeks early,easy to assemble.fantastic quality at a great price.my little one sleeps so well in it.”
Helpful Report
Nicola B
Verified Buyer
“Lovely quality products for baby.”
Helpful Report
Katie L
Verified Buyer
“Great quality, lovely design and fast delivery”
Helpful Report
Anonymous
Verified Buyer
“An absolutley beautiful set. Just awaiting the arrival of the bundle of joy who will fill it. Superb quality of the basket and bedding. One of the nicest sets around.”
Helpful Report
Clair de Lune is rated 4.2 based on 610 reviews
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