Name: Clair de Lune
Address: Shentonfield Rd, Sharston Industrial Area, Wythenshawe, Manchester
Rating: 4.41

“No correspondence on a very late delivery . We had to constantly chase . Having to arrange our own collection of the item . Just emails replying saying sorry Do not rely on anything arriving from this company ! Terrible service . Not bothered with customers .”

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“Absolutely perfect 😍”

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Thank you so much for the lovely review. We pride ourselves on our products and service so its lovely to hear about the experience you've had with us. We're really glad you love your product! Many Thanks The Customer Service Team :)

“I'm yet to receive my order. It was supposed to arrive 5 days ago. I've been chasing the delivery company ever since. So the delivery arrangements appear inadequate to me. I'm due to give birth next week. I ordered a mattress for my moses basket and really relied on a quick delivery.”

Helpful Report

Thank you so much for the review. We pride ourselves on our products and service so we're sorry to hear about the experience you've had with us. If you could email customerservices@clair-de-lune.co.uk, we will do our best to resolve this issue for you ASAP. Many Thanks The Customer Service Team :)

“Really lovely moses basket, would definitely recommend.”

Helpful Report

Thank you so much for the lovely review. We pride ourselves on our products and service so its lovely to hear about the experience you've had with us. We're really glad you love your product! Many Thanks The Customer Service Team :)

“my product was delivered quickly and exactly how its shown online”

Helpful Report

Thank you so much for the lovely review. We pride ourselves on our products and service so its lovely to hear about the experience you've had with us. We're really glad you love your product! Many Thanks The Customer Service Team :)

“Very impressed with service and quality”

Helpful Report

Thank you so much for the lovely review. We pride ourselves on our products and service so its lovely to hear about the experience you've had with us. We're really glad you love your product! Many Thanks The Customer Service Team :)

“I was so pleased with my order it Came very quick can't wait till my grandchild wears it.”

Helpful Report

Thank you so much for the lovely review. We pride ourselves on our products and service so its lovely to hear about the experience you've had with us. We're really glad you love your product! Many Thanks The Customer Service Team :)

“Amazing service & products. I ordered the Moses basket with soft blanket with extra stand & extra cover set & so happy with my order. The ease of buying was so stress free, the speed the order arrived was great & most importantly the quality is amazing! It’s exactly what I wanted & can’t wait to use it now, would highly reccomend.”

Helpful Report

Thank you so much for the lovely review. We pride ourselves on our products and service so its lovely to hear about the experience you've had with us. We're really glad you love your product! Many Thanks The Customer Service Team :)

“The chair we ordered is great! Quality and a good price”

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Thank you so much for the lovely review. We pride ourselves on our products and service so its lovely to hear about the experience you've had with us. We're really glad you love your product! Many Thanks The Customer Service Team :)

“Item was quickly dispatched and delivered. Items is brilliant quality as advertised”

Helpful Report

Thank you so much for the lovely review. We pride ourselves on our products and service so its lovely to hear about the experience you've had with us. We're really glad you love your product! Many Thanks The Customer Service Team :)

“Not overly impressed with the carry cot I purchased , the basket looked like it had been spray painted and bits had either been missed or had chipped off”

Helpful Report

Thank you so much for the review. We pride ourselves on our products and service so we're sorry to hear about the experience you've had with us. If you wanted to speak more about this issue please feel free to email Many Thanks The Customer Service Team :)

“Really lovely quality at such a good price. The sheets fit like a glove and not loose or baggy. Would buy again.”

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Thank you so much for the lovely review. We pride ourselves on our products and service so its lovely to hear about the experience you've had with us. We're really glad you love your product! Many Thanks The Customer Service Team :)

“Fantastic little pram suit, it’s been a life saver for our little man who hates having his limbs forced into normal pram suits and jackets. Super easy to get on and off, and thin enough for the carrier while still keeping him super cosy.”

Helpful Report

Thank you so much for the lovely review. We pride ourselves on our products and service so its lovely to hear about the experience you've had with us. We're really glad you love your product! Many Thanks The Customer Service Team :)

“The chair we ordered is great! Quality and a good price”

Helpful Report

Thank you so much for the lovely review. We pride ourselves on our products and service so its lovely to hear about the experience you've had with us. We're really glad you love your product! Many Thanks The Customer Service Team :)

“Great products and always know where my order is at, Clair de Lune are my favourite baby supplier”

Helpful Report

Thank you so much for the lovely review. We pride ourselves on our products and service so its lovely to hear about the experience you've had with us. We're really glad you love your product! Many Thanks The Customer Service Team :)

“Quality products at a decent price”

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Thank you so much for the lovely review. We pride ourselves on our products and service so its lovely to hear about the experience you've had with us. We're really glad you love your product! Many Thanks The Customer Service Team :)

“Very good quality and excellent price. I bought mattress protectors and fitted sheets for both my moses basket and bedside crib. My only disappointment was the fleece moses basket replacement liner doesn't look like the photos with the ties around the handle holes. Mine is just plain and doesn't look as nice so not sure what went wrong there. It's just a small gripe. Delivery was fast though and the sheets have washed nicely.”

Helpful Report

Thank you so much for the review. We pride ourselves on our products and service so its helpful to hear about the experience you've had with us. If you wanted to double check about the fleece liner feel free to email us at customerservices@clair-de-lune.co.uk Many Thanks The Customer Service Team :)

“I bought the Noah Pod with only seeing it online and it’s gorgeous. Lovely quality mattress and overall looks like a great quality product. We’re still to use it for our new arrival, but very much looking forward to it.”

Clair de Lune 5 star review on 8th November 2024

Helpful Report

Thank you so much for the lovely review and picture. We pride ourselves on our products and service so its lovely to hear about the experience you've had with us. We're really glad you love your product! Many Thanks The Customer Service Team :)

“The product I bought is lovely and good quality. Delivery was quick.”

Helpful Report

Thank you so much for the lovely review. We pride ourselves on our products and service so its lovely to hear about the experience you've had with us. We're really glad you love your product! Many Thanks The Customer Service Team :)

“Ordered the 80th anniversary moses basket for my little one due in January. It is absolutely beautiful and the quality is to a very high standard. I am sure my baby boy is going to be very happy in there!”

Helpful Report

Thank you so much for the lovely review. We pride ourselves on our products and service so its lovely to hear about the experience you've had with us. We're really glad you love your product! Many Thanks The Customer Service Team :)

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

Clair de Lune Reviews