Clair de Lune Reviews

Name: Clair de Lune
Address: Shentonfield Rd, Sharston Industrial Area, Wythenshawe, Manchester
Rating: 4.23

4.2 Rating 611 Reviews

78 %

of reviewers recommend Clair de Lune

4.2

Based on 611 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Clair de Lune:

We've been designing and manufacturing nursery bedding and baby accessories from our base in Greater Manchester for almost 75 years. What we don't know about Moses baskets, cot & crib bedding, well, it's just not worth knowing!

Visit Website

Email:

customerservices@clair-de-lune.co.uk

Write Your review

Tell us how Clair de Lune made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Clair de Lune 5 star review on 1st March 2023

Mary M

Clair de Lune 5 star review on 25th November 2022

Catherine R

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice product once assembled but assembly of the rocking stand was far more difficult than it needed to be as pre drilled holes were off centre”

Helpful Report

“Cot lovely, quality of stand is poor feels cheap. Holes in wrong place to screw together making difficult.”

Helpful Report

“Probably wont purchase other items in the future”

Helpful Report

“Okay.”

Helpful Report

“Very difficult to assemble. Instructions advise to use hand screw driver to insert screws into the wooden base to avoid any damage to the wood, unfortunately screws provided are too wide and the wooden base has much narrower hole in them therefore makes the job near impossible and would give wrist sprains! The overall look of the basket is nice but the base does not have a trademark stamp of clair de lune on it so seems as if bought from any random shop.”

Helpful Report

“Quality was slightly disappointing and didn't arrive on next day delivery.”

Helpful Report

Hi there, we are so sorry for the experience you had with our service. We would like to express our heartfelt gratitude for your feedback, which will be sent to our team for further improvements in our service. If there is anything else we can help you with, please feel free to contact us via 0161 491 9800 or sales@clair-de-lune.co.uk. We will try our best to resolve it quickly for you.

“Ordered the dimple palm moses basket and rocking stand along with the hundred blanket and 2 sheets for mattress. The moses basket is poor quality very flymsey and looks cheaper than the pic online.... the white dimple sheet hood is terrible and the coverlet has no attachment to secure it iver the top of the moses basket so nothing like the picture. Order was also missing washers for screws so these were dispatched separately. Unfortunately we had already assembled the rocking stand as baby is due and have now been advised this is none returnable so now we are left with a stand we cannot return. Had to buy a different moses basket which the stand wouldn't fit. Not very happy with overall experience would advise against the product I bought as doesn't look like the pic online.”

Helpful Report

Hi Kim, we are so sorry for the experience you had with our service. We would like to express our heartfelt gratitude for your feedback, which will be sent to our team for further improvements in our service. If there is anything else we can help you with, please feel free to contact us via 0161 491 9800 or sales@clair-de-lune.co.uk. We will try our best to resolve it quickly for you.

“I was expecting a bit more from it looking at the price, My husband had a big trouble with attaching hood, even attached was not standing for too long- totally useless feature. My baby liked sleeping in it but I could use it only until she was 3 months old as she was too big and had no space - again I expect to have it bit longer then that.”

Helpful Report

Hi Karolina, we are so sorry for the experience you had with our service. We would like to express our heartfelt gratitude for your feedback, which will be sent to our team for further improvements in our service. If there is anything we can help you with, please feel free to contact us via 0161 491 9800 or sales@clair-de-lune.co.uk. We will try our best to resolve it quickly for you.

“Easy to order and quick delivery”

Helpful Report

“Ordering easy. Delivery good. Not 100% about products.”

Helpful Report

“I had heard fantastic things about Clair de Lune moses baskets, so we ordered ours. The deluxe stand came completely disassembled, so you will have a bit of work putting this together. The predrilled holes were a bit out and so we had to put new ones in so it wasn't wonky. The attention to detail is quite poor. It doesn't feel as sturdy as I'd like, so I am a bit disappointed. The actual basket and mattress is fine. Delivery was okay, they popped in a free blanket which was a nice perk.”

Helpful Report

“Quality of service not bad, although the things I purchased from their site were overpriced.”

Helpful Report

“The moses basket is amazing. The stand however is another story. There were no holes drilled in for us. Took way too long to put this together.”

Helpful Report

“Hi I still haven’t received my order paid extra €35customs in Ireland and still haven’t got it”

Helpful Report

“Product arrived savely and was sufficiently packed. Product was not best quality, the cot bumper had a moon/star/cloud stitching and one thread was connecting the stitching of the moon and the cloud. Any baby trying to grab that can easily cut themselves with that very thin thread. I was a bit disappointed by that.”

Helpful Report

“Got sent wrong order wasn’t the best for the price won’t be ordering again.”

Helpful Report

“Arrived quickly, but I ordered the wrong thing. Items are awkward to return I will have to make a 40min round trip to take to a collect+ point. Shame the post office wouldn't be sufficient, it's just a frustrating thing with a newborn.”

Helpful Report

“Lovely Moses basket, a couple of pieces were missing; a screw and a nut”

Helpful Report

“The service was good although the basket came without the hood, but that was rectified quickly. I am not very happy with the quality of the basket and the white paint continuously flakes off. The basket is also very rocky on the stand. I have to put a blanket underneath.”

Helpful Report

“With Brexit I had to pay extra 20£ of duty and that wasn't clear before ordering (I believe this is an important info to know for who lives abroad). Overall the basket is good just blanket very thin not like pictures.”

Helpful Report

Clair de Lune is rated 4.2 based on 611 reviews