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Clair de Lune Reviews

4.2 Rating 610 Reviews

78 %

of reviewers recommend Clair de Lune

Company Reviews

Product Reviews

4.2

Based on 610 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Clair de Lune:

We've been designing and manufacturing nursery bedding and baby accessories from our base in Greater Manchester for almost 75 years. What we don't know about Moses baskets, cot & crib bedding, well, it's just not worth knowing!

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Email:

customerservices@clair-de-lune.co.uk

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Clair de Lune 5 star review on 1st March 2023

Clair de Lune 5 star review on 1st March 2023

Clair de Lune 5 star review on 25th November 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The stand isn’t very sturdy, the plastic that goes around the top has to be on the last setting or the basket doesn’t fit on the stand properly because the plastic bumps into the wicker. I don’t think the finish is great on the wicker and all the wadding is visible which I think for the money could be better!”

I am very sorry for any issued faced with the assemble of your stand, Please do email our Customer Service team at the below and we would be more than happy to assit you.

“customer service could be an experience. Their deliver company ( fedEx) took the initiative to deliver when I wasn't home without even asking if it was ok ( deliver was scheduled for another day) and when I try to reach them it was impossible. I have to dealt with Claire de lune that with no common sense tried to wash hand and not want to take responsibilities and then when I was to the point to ask refund tried unsuccessfully with FedEx. In the end they deliver my item while I was working and as I m living in London risk of stolen package is always around corner. When ur deliver provider is u0nprofessional u have respond of it. Customers don t choose them customers wants just the item they purchased delivered safety!”

“I've only received half my order. The cot bed came without the changing table/drawers. I am currently chasing this with the sales team but still waiting for an answer.”

“I ordered the Honeycomb Palm Moses Basket at the sale price of £29.99 (usually £64.99) I received a call later on in the day before my order was dispatched that the basket was out of stock and I would need to look for an alternative. The advisor suggested Marshmallow Palm Moses Basket which is £74.99. I thought that maybe the advisor would match the price of the original product because it wasn't my fault that the item was and IS STILL showing as in stock on the website but no the advisor said I needed to pay the difference before the order could be dispatched. I stupidly did this because I needed a Moses basket urgently. I then found a 20% discount code on the website and rang back to have this added on to my order. A discount or a price match should have been offered first by the advisor. Is the basket really out of stock because it is still available on your website or did the advisor call to just make an add on sale?”

“Customer service was terrible, delived to the wrong address I tried to contact them and prove my email was different to theirs but they was very rude and said tough that's what it says to them so that's what it is, also told them the box came very badly damaged once again they wasn't interested and just said that that's the box what more do I want them to do but as it was a gift I didn't want to take it out the packing amd give it unboxed”

“Unfortunately this time ordering I experienced some problems, 1-2 working days delivery but did not receive order for 3 weeks. I had to chase it up 2 times to be told it was being dispatched that day and it both times it was never sent.”

“Slow delivery and items missing when it did arrive. I still have no idea when the missing items are going to be delivered. I doubt I will use this company again =(”

“I ordered a Bumper and Quilt set from Clair de Lune, the items are of surprisingly poor quality, uneven padding and stitching. Both items have been tightly packed and are covered in creases, but they cannot be ironed, returns process is unwieldy and costly. I'll not use this company again.”

Hi there, we are so sorry for the experience you had with our service. We would like to express our heartfelt gratitude for your feedback, which will be sent to our team for further improvements in our service. If there is anything we can help you with, please feel free to contact us via 0161 491 9800 or sales@clair-de-lune.co.uk. We will try our best to resolve it quickly for you.

“I ordered a Moses basket and stand. Firstly, I can’t really fault the product itself for value. However, the stand was missing and after emailing I had to reach out on social media just for a response. I then had to send photos of what I had received… finally got another stand delivered. Husband built it all up and it’s the wrong colour of stand… we have a grey stand with a natural basket.”

Hi Katie, we are so sorry for the experience you had with our service. We would like to express our heartfelt gratitude for your feedback. We will send your feedback to our dispatch team, social media and customer service for further improvements in our service. If there is anything we can help you with, please feel free to contact us via 0161 491 9800 or sales@clair-de-lune.co.uk.

“Good delivery time but could not get a hold of anyone to discuss.”

“Hello am not happy have been paying for a wrong pram you sent out and still waiting for yours to get back in touch but still haven’t heard from you”

“Hello am not happy have been paying for a wrong pram you sent out and still waiting for yours to get back in touch but still haven’t heard from you”

“Bought this mattress to replace an older one and despite saying it was the same size this one did not fit. Sales team unhelpful and recommended another mattress which was also the wrong size. Had to pay for delivery and returns even though I ordered on good faith the product would fit based on description. Not impressed as ended up quite out oh pocket”

“Ordered Moses basket thinking I was getting a luxury product and something special for the new arrival. Was so disappointed with quality of palm Moses basket. A lot of shedding, bedding materials felt cheap and thin, hood would not attach well or stay upright. Customer services although helped to have product returned did not offer any alternative basket of better quality which makes me think it’s a common problem with all their products. Eventually brought one half the price from another brand and it was 10 times better! I would not recommend.”

“No fixings for Moses basket stand. Had to wait for them to be posted. Therefore my new grandsons basket couldn’t be used on his first visit.”

“Basket is quite flimsy & was missing two washers that we needed to fit hood correctly”

“Still waiting for delivery Was advised to expect it 2nd June!!”

“My order was delivered to the wrong address and when I sought a refund I didn't get responses for almost a week. It's a shame as the products look lovely and eventually the person who arranged my refund was really nice but you have to chase to find out what is happening and I find that quite disappointing.”

“The Moses basket itself is great but the assembly of the stand was extremely difficult. Poor instructions and the base didn't come with the necessary holes punched in to stop the rocking motion, which is really annoying! we will make do, but looks like a few corners have been cut by manufacturer on the production and assembly side of things.”

“Unfortunately the basket we received has scuffs all the way round so the grey paint was chipped off which makes the basket look second hand. Our Options were to return and await exchange which was not convenient as baby has arrived or receive paint to touch up the scuffs. I would of been happy with a door step exchange but unfortunately wasn’t an option so had to opt for the paint. The Moses basket/pram sheets are thin and poor quality material.”

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Clair de Lune is rated 4.2 based on 610 reviews