Although I actually like the Moses basket that I have, I am very disappointed with the customer service and also the actual process of putting the Moses basket together.
It arrived impossible to put together - nothing fit together despite following instructions. If we hadn’t have drilled our own holes just to make it functional it wouldn’t have fit together at all. I sent customer service an email to complain about this and never heard anything back which is really very disappointing.
I also ordered 2 baskets and returned one. It has been 2 weeks since the tracking shows they have received the return and I am still waiting for a refund and having to chase this up. As of yet no money has been returned to me, in this day and age 2 weeks is a very long time to wait to even have a refund acknowledged by a company.
Overall- Nice products if you have the patience to put them together but the customer service is severely lacking.
1 year ago
Clair de Lune has a
4.2
average rating
from
610
reviews
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