“The delivery arrived on time. As we were trying to assemble the stand, we struggled and weren’t sure where we made a mistake. We spoke to Robyn in customer service who was really trying to help us (as much as that’s possible over the phone). It was lovely to experience customer service that actually cared and wanted to help. We’ve now managed to assemble the stand and it looks great :) looking forward to using it.”
Hi Nikola,
I am very sorry for any issued faced with the assemble of your stand, However I am very pleased that our Customer Service provided you with a pleasent shopping experience :)
Best wishes to yourself and family!
“The stand isn’t very sturdy, the plastic that goes around the top has to be on the last setting or the basket doesn’t fit on the stand properly because the plastic bumps into the wicker. I don’t think the finish is great on the wicker and all the wadding is visible which I think for the money could be better!”
I am very sorry for any issued faced with the assemble of your stand, Please do email our Customer Service team at the below and we would be more than happy to assit you.
“I had a little problem with my delivery as it was delivered to the wrong address.
The company was quick in replying to emails and phone calls and resolved the matter really well.”
I am very sorry for any issued faced with Delivery, However I am very pleased that our Customer Service provided you with a pleasent shopping experience :)
Best wishes to yourself and family!
“We received just a few days ago my son’s box from Clair de Lune I’m so please with the quality of the items, they are superb, very high quality with a good price and I’m sure son will be using them for long time to come. I’d highly recommend Clair se Lune for all your baby’s products! Fast delivery and and fantastic service.”
“Robin and Jesse have been amazing
Between them they have replaced a wrong item extremely quickly knowing I needed the pod for this coming Sat as a baby shower gift
Arrival and collection is hopefully happening tomorrow, just brilliant!
So efficient I cannot thank you enough
I will be purchasing a second moses basket for our second Great Grandchild very soon
Thankyou!!!
Cora”
“Chlo has been outstanding. Just wanted to say thanks so much for your speedy response and action in resolving my query. The customer service provided has been outstanding - thank you so much.”
“I absolutely loved my item I ordered from this website it was wrapped and packaged beautifully and worth every single penny.
I would 100% recommend this store.
Fast delivery polite customer service all round superb service x”
“Keep sending out defective stock and very difficult to deal with. Takes several days for replies and the staff are pure lazy and problematic. Very small business that can’t keep up with the small demand they have.”
