“I ordered a moses basket and stand for my son and daughter in law, very pleased with ordering and delivery. The moses basket is beautifully made, lovely covers and bigger than I expected, (a good thing). Very pleased”
“I really couldn’t fault Clair de Lune at all! The special buy Moses basket is gorgeous and such great value! Not only the product but the customer service was amazing! FedEx fibbed about our delivery and forged a signature, I was able to actually call Clair de Lune and speak to someone within seconds! Mind blowing to speak to a human on the phone these days! Chloe who I spoke to couldn’t have provided a better service, so kind and caring and actioned straight away with great advise. Our order turned up a few hours later with FedEx so all was sorted but still feel Chloe’s service had such an impact! I’d 100% recommend buying from Clair de Lune to anyone! Thank you again Chloe!”
“Raised an issue regarding missing item from order. Email was responded to very swiftly, the problem identified and the missing item being shipped promptly. Lovely products!”
“I've ordered many items from Clair de Lune over the past 10 years (including Outlets) for grandchildren and have never been disappointed with quality or delivery standards.
I recently needed a part for a Moses basket purchased for my latest grandchild and this request was very speedily expedited by Chloe in Sales and Customer Service and received by myself shortly afterwards. Truly excellent customer service!”
“I ordered a Moses basket -Brilliant quality product delivered super fast and the communication from the company was brilliant - faultless highly recommend”
“I ordered the Honeycomb Palm Moses Basket at the sale price of £29.99 (usually £64.99)
I received a call later on in the day before my order was dispatched that the basket was out of stock and I would need to look for an alternative. The advisor suggested Marshmallow Palm Moses Basket which is £74.99. I thought that maybe the advisor would match the price of the original product because it wasn't my fault that the item was and IS STILL showing as in stock on the website but no the advisor said I needed to pay the difference before the order could be dispatched. I stupidly did this because I needed a Moses basket urgently. I then found a 20% discount code on the website and rang back to have this added on to my order. A discount or a price match should have been offered first by the advisor. Is the basket really out of stock because it is still available on your website or did the advisor call to just make an add on sale?”
“I had a problem with a Moses basket stand. One of the screws wouldn’t tighten into the hole. I wrote to ask for advice, I was replied to fairly quickly but asked to send a photo of the screw. I have no idea how a photo of a screw helps their team determine whether a screw fits into a hole. But sent the photo, as requested. I have never received a reply to my email. My new Grandson came to stay this week so I’ve had to glue the screw in place, so the stand can be used. However I now won’t be able to pack it away, for next time. Very disappointing.”
“Customer service was terrible, delived to the wrong address I tried to contact them and prove my email was different to theirs but they was very rude and said tough that's what it says to them so that's what it is, also told them the box came very badly damaged once again they wasn't interested and just said that that's the box what more do I want them to do but as it was a gift I didn't want to take it out the packing amd give it unboxed”
