I’ve not had a great experience with Clair de Lune from the beginning. To begin with, the discount code I applied at the checkout disappeared once I went to the PayPal app, meaning I was overcharged for my order. I then requested the order be cancelled. I received an email to say it had been cancelled and that I would receive an email confirmation. I didn’t - instead I got a delivery date confirmation. I emailed again to say I had requested the order be cancelled but that it had been ignored and received nothing back. The order was delivered and as my due date was fast approaching, we couldn’t mess about sending the order the back and source an alternative. When we opened the package, screws were missing or faulty - which for an item a newborn will be sleeping in is really worrying. Overall really underwhelmed with the item - especially as we paid full price for it. Disappointing customer care.