City Insurance Group Reviews

Name: City Insurance Group
Address: City Insurance Group 88-89 High St Winchester Hampshire SO23 9AP, Winchester
Rating: 4.58

4.6 Rating 1,084 Reviews

92 %

of reviewers recommend City Insurance Group

Company Reviews

Metrics

Info

4.6

Based on 1,084 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01962844848

Email:

mktg@cityinsurance.co.uk

Location:

City Insurance Group 88-89 High St Winchester Hampshire SO23 9AP
Winchester
SO23 9AP

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City Insurance Group 5 star review on 24th July 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always courteous, very helpful and to the point. I can deal with that! Good”

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Posted 2 years ago

Dear Mr Crothall, Thank you for taking the time to leave your 5-star review, we are delighted you are pleased with our service. Please don't hesitate to contact us if you ever require any assistance with your policy. Best regards, City Insurance

Posted 2 years ago

“Very satisfied with City insurance, they been very good to me”

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Posted 2 years ago

Dear Mr Sima, Thank you for taking the time to leave your 5-star review. Please don't hesitate to contact us if you ever need any assistance with your policy. Best regards, City Insurance

Posted 2 years ago

“Good rates, no problems, it was the cheapest option for me”

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Posted 2 years ago

Dear Mr Johns, Thank you for taking the time to leave your review. Your feedback is appreciated, we always strive to be the cheapest (and best quality!) option. Please don't hesitate to contact us if you ever need any assistance with your policy. Best regards, City Insurance

Posted 2 years ago

“Offered great value and cover, would highly recommend City Insurance Group”

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Posted 2 years ago

Dear Mr Chughtai, Thank you for taking the time to leave your review. We appreciate your feedback are are delighted to have found you a great value policy. Please don't hesitate to contact us if you ever need any assistance. Best regards, City Insurance

Posted 2 years ago

“Thay were very helpful when I needed to change my insurance policy no messing around”

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Posted 2 years ago

Dear Mr Smith, Thank you for taking the time to leave your 5-star review. We appreciate you feedback are are glad we could be of assistance. Please don't hesitate to contact us if you ever need any further assistance with your policy. Best regards, City Insurance

Posted 2 years ago

“Was bit disappointed that when getting my insurance, I was told by the advisor that I could not add the option to protect my no claims bonuses of approx 10 years & even though this is something the company offers, no sure why I was told I could not add this?”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave your review. There is a reason out of our hands which is why NCB was not available at the time (related to previous claims). We will send you an email explaining in more detail. Best regards, City Insurance

Posted 2 years ago

“could have been cheaper as I wasn't travelling long distances due to Covid and lock down measures se by the government so milages for the year were very low.”

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Posted 2 years ago

“I’ve found City very honest and reliable and best of all value for money I haven’t made a claim but I’m very happy with their service”

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Posted 2 years ago

Dear Mr Moynahan, Thank you for taking the time to leave your review. We are delighted to have found you a good deal. If you do ever need any assistance with your policy, please don't hesitate to contact us. Best regards, City Insurance

Posted 2 years ago

“Very helpful”

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Posted 2 years ago

Dear Miss Brezeanu, Thank you for taking the time to leave your review. Please don't hesitate to contact us if you ever need any assistance with you policy. Best regards, City Insurance

Posted 2 years ago

“I've been with the insurance company for a couple of years now and find that they are very competitive maybe not the cheapest but very competitive,”

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Posted 2 years ago

Dear Mr Marr, Thank you for taking the time to leave your review. Rest assured we will be doing our upmost to find you a great deal when your renewal comes around. Best regards, City Insurance

Posted 2 years ago

“Called breakdown service ,they turned up after ten minutes and fixed car -broken electronic steering lock. Excellent service.”

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Posted 2 years ago

Thank you for taking the time to leave your review. We are delighted to hear our breakdown service was so efficient. Please don't hesitate to contact us if you ever need any further assistance. Best regards, City Insurance

Posted 2 years ago

“I had never so problemated insurance than City Insurance , thank for one year but never again”

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Posted 2 years ago

“For the variety of my insurance needs over many years, I have used City Insurance. Their advice has been very sound and their ability to find the right product at a very keen price has been superb. Having an independent eye on the market, is so important when choosing insurance, given that so many of the bigger companies sell their own products at a great rate to start, then rely on ‘blind renewal’ to gradually raise the rate without you noticing. No chance of that with City Insurance; they are always testing best value products when your renewal is due”

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Posted 2 years ago

Thank you for taking the time to leave your 5-star review. It is excellent to hear from such a loyal customer and we are delighted you are happy with our products! We will continue to ensure we find you the best possible deals when your renewals are due. If you ever need any advice or assistance, please don't hesitate to contact us any time. Best regards, City Insurance

Posted 2 years ago

“Been with City now for 3 years and have no plans to change now. Very good company who are good to work with and purchase insurance through. Can't fault city in any way.”

Helpful Report

Posted 2 years ago

Dear Mr Ferguson, Thank you for taking the time to leave your review. It is brilliant to hear from such a loyal customer, we are delighted to receive your kind feedback. Please don't hesitate to contact us if you ever need any assistance with your policy. Best regards, City Insurance

Posted 2 years ago

“Very good customer service and polite staff.”

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Posted 2 years ago

Dear Mr Parker, Thank you for taking the time to leave your review. We are delighted to receive your feedback. Please don't hesitate to contact us if you ever need any assistance with your policy Best regards, City Insurance

Posted 2 years ago

“Helpful, knowledgeable staff who understand the insurance industry, always polite and friendly.”

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Posted 2 years ago

“We have with with City Insurance for many years and have always had excellent service.”

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Posted 2 years ago

Dear Mr Murphy, Thank you for taking the time to leave your review. Please don't hesitate to contact us if you ever need any assistance with your policy. Best regards, City Insurance

Posted 2 years ago

“Excellent people. They have done our motor policies for years. We had a problem this morning on a fraudulent policy, which technically was nothing whatsoever to do with them. Help and advice was instant and way beyond the call of duty. All sorted by them. Makes me realise that an old fashioned broker with years of advice is way better than a remote call centre. Anyway, that's what I think.”

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Posted 2 years ago

Dear Mr Foster, Thank you for taking the time to leave your review. We really appreciate your feedback and are delighted we were able to assist you. If you require any further assistance with your policy, please don't hesitate to contact us any time. Best regards, City Insurance Group

Posted 2 years ago

“nothing has been to much trouble i was in an awful car accident they were there to help me rung me back when they said etc”

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Posted 2 years ago

Dear Mrs Baker, Thank you for taking the time to leave your review. We are pleased we were able to help you following your nasty accident, please don’t hesitate to contact us if you ever need any further assistance. Best regards, City Insurance

Posted 2 years ago

“direct and to the point”

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Posted 2 years ago

City Insurance Group is rated 4.6 based on 1,084 reviews