City Insurance Group Reviews

Name: City Insurance Group
Address: City Insurance Group 88-89 High St Winchester Hampshire SO23 9AP, Winchester
Rating: 4.58

4.6 Rating 1,084 Reviews

92 %

of reviewers recommend City Insurance Group

Company Reviews

Metrics

Info

4.6

Based on 1,084 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01962844848

Email:

mktg@cityinsurance.co.uk

Location:

City Insurance Group 88-89 High St Winchester Hampshire SO23 9AP
Winchester
SO23 9AP

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City Insurance Group 5 star review on 24th July 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not had one document of my insurance from you, as promised.”

Helpful Report

Posted 5 months ago

Dear Mr Hepplestone, Thank you for your review and I am sorry to hear you have not received your documents. For ease, we issue all documentation by email and can see we actioned this on the 4th October and again on Saturday 25th November. I hope you have now received those documents? however, if not please can you contact me on 01962 844848 and I will be happy to resolve this for you. Kind Regards, Mike Cose - Office Manager.

Posted 4 months ago

“City is fine but why wasn't I offered the cheapest payment first of all?”

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Posted 5 months ago

Dear Mr Naylor, Thank you for your review. We will always do our best to find you the most competitive price and as part of our renewal process, we invite renewals at least 21 days before renewal. From time to time, rates do fluctuate in that period and I am pleased to see that my colleague reviewed the renewal when you recently called the office. On this occasion, when checked again, the rate was reduced by £30.00 since our initial invite which we duly offered to you. Thank you for accepting and renewing with us again. Best Wishes, Mike Cose - Office Manager.

Posted 5 months ago

“I am hoping that I will be able to insure with you next year. do try to rip me off in the second year with a massive price increase”

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Posted 11 months ago

“I'm still waiting on my policy by post or email please.”

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Posted 1 year ago

Dear Mr. Thompson - thank you for your review. Following on from our conversation today I am pleased to hear that those documents have arrived and all is in order. If you need any further assistance, please do not hesitate to contact me on 01962 844848. Kind Regards, Mike Cose - Office Manager.

Posted 1 year ago

“Was bit disappointed that when getting my insurance, I was told by the advisor that I could not add the option to protect my no claims bonuses of approx 10 years & even though this is something the company offers, no sure why I was told I could not add this?”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave your review. There is a reason out of our hands which is why NCB was not available at the time (related to previous claims). We will send you an email explaining in more detail. Best regards, City Insurance

Posted 2 years ago

“could have been cheaper as I wasn't travelling long distances due to Covid and lock down measures se by the government so milages for the year were very low.”

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Posted 2 years ago

“Pretty simple to insure my car however, not had the opportunity to use the policy yet and hope won't have to!”

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Posted 3 years ago

Thank you for taking the time to leave your review. We also hope you don't need to - but please don't hesitate to contact us if you do ever need any assistance! Best regards, City Insurance

Posted 3 years ago

“Alot of insurances have provided a refund due to COVID 19 without even asking, not City insurance though. Other than that nothing else to say. not been in contact.”

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Posted 3 years ago

“Came across un helpful with honest advice regarding an error on my no claim bonus with my previous insurance , my husband have to step in to assist me as the person l was speaking did not seems to trust my words . Bad experience l felt l was treated differently”

Helpful Report

Posted 4 years ago

Dear Mrs Spencer, Thank you for taking the time to leave your review. We only aim for the very highest levels of customer service so are sorry you had a bad experience. Having reviewed your case, we required a particular document which has now been received. If you ever need any further assistance please don't hesitate to contact us - rest assured we will do our upmost to help you. Kind regards, City Insurance

Posted 4 years ago

“I have been disappointed that the City Insurance Group have refused to supply a printed copy of my Car Insurace Documents even though I have offered to make a payment for these. Unfortunately, I do not have facilities for printing.”

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Posted 4 years ago

“The Company seems to be a good insurance provider.”

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Posted 4 years ago

“Very good ins And someone to talk to.”

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Posted 4 years ago

“...........”

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Posted 5 years ago

“Good service”

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Posted 5 years ago

“Keeping my fingers crossed. Got laid off, damn Universal Credit is no joke, am retraining & essentially need the car to get to college but l don't think City Insurance will give me extra time to pay the last installment, 13 days after as it isn't in my account at the mome.”

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Posted 5 years ago

Hi Dominic, Thank you for taking the time to leave a review. We will do our very best to help you, please refer to our email. Best regards, City Insurance

Posted 5 years ago

“Good company”

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Posted 5 years ago

“The whole process was not as straight forward as I would expect, so slightly disappointed with your performance.”

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Posted 5 years ago

Dear Mr Martin, We like to make the process as straightforward as possible, so we are sorry to receive your comments. We would like the opportunity to investigate, please could you respond to our email. Best regards, City Insurance

Posted 5 years ago

“Had an accident and still waiting”

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Posted 5 years ago

Dear Mr Robertson, We have investigated your claim and sent you a message, please check your email inbox. Best regards, City Insurance

Posted 5 years ago

“Good to speak to and easy to contact my only reservation is that my insurance was provided by LV who were far from easy to deal with and caused problems with replacement vehicles after an accident. City however have been helpful throughout”

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Posted 5 years ago

“Not had much to touch wood with my insurance but ok upto now”

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Posted 5 years ago

City Insurance Group is rated 4.6 based on 1,084 reviews