City Insurance Group Reviews

Name: City Insurance Group
Address: City Insurance Group 88-89 High St Winchester Hampshire SO23 9AP, Winchester
Rating: 4.59

4.6 Rating 1,091 Reviews

92 %

of reviewers recommend City Insurance Group

Company Reviews

Metrics

Info

4.6

Based on 1,091 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01962844848

Email:

mktg@cityinsurance.co.uk

Location:

City Insurance Group 88-89 High St Winchester Hampshire SO23 9AP
Winchester
SO23 9AP

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City Insurance Group 5 star review on 24th July 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are quite happy with everything at the moment, we haven't been with you long enough to give a more detailed review.”

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Posted 2 years ago

Dear Mrs. Chapman, thank you for giving City Insurance a 5 star review. We are pleased to have you as a client and look forward to speaking with you when you require our assistance in the future. Best Wishes, Mike Cose - Office Manager.

Posted 2 years ago

“Easy to contact. Polite and helpful.”

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Posted 2 years ago

Dear Mr. Thompson, thank you for your 5 star review of City Insurance. We are delighted you have been so happy with our service and thank you for your continued loyalty. Kind Regards, Mike Cose - Office Manager.

Posted 2 years ago

“Insurance is inevitably complex, and the process of starting a new policy can be time consuming. Four stars reflects the level of frustration in fighting through the process. No idea how good they will be with a claim, and I hope never to find out.”

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Posted 2 years ago

Dear Mr. Parker, Thank you for your 4 star rating of City Insurance. We continue to try and make the buying process as simple as possible and our service team are always on hand if you require any assistance. Please rest assured that we always strive to provide the best support and quality service to our customers in all circumstances. Kind Regards, Mike Cose - Office Manager.

Posted 2 years ago

“I did find the renewal quite steep as I had made no claims so I was expecting it to go down not up. Otherwise I have no problem”

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Posted 2 years ago

Dear Mr. Brown thank you for your review and thank you again for renewing with City Insurance. We appreciate price is important to our clients and we are doing our very best to keep prices as low as possible in the current climate. We will continue providing the very best service and search the market to offer you the most completive rates available. Kind Regards, Mike Cose - Office Manager

Posted 2 years ago

“I have not received my policy yet”

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Posted 2 years ago

Dear Mr. Shaw, thank you for notifying me of this issue. I can confirm your motor insurance is in place and documents were originally emailed to you on the 16th January 2023. We have contacted you this morning to resolve this issue and have issued documents to the email address originally provided. Could you please contact me to confirm you have now received these on 01962 844848, Kind Regards, Mike Cose - Office Manager.

Posted 2 years ago

“Impressed having changed my insurers after 5years due to your keen pricing. Everything handled slickly and efficiently.”

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Posted 2 years ago

Thank You Mr. Cook for giving City Insurance a 5 star review, loyalty in our competitive industry means everything to us and we are thrilled that you have chosen City Insurance to be your new provider. We will do our very best to retain you as our client for many years to come. Best Wishes, Mike Cose - Office Manager.

Posted 2 years ago

“Easy to sort insurance”

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Posted 2 years ago

Thank you Mr. Walker, we are thrilled you have given City Insurance a 5 star rating! We really appreciate it and are so glad you have had a positive experience with us. Thank you for choosing us - we hope to continue to provide you with great service in the future. Kind Regards, Mike Cose - Office Manager

Posted 2 years ago

“Service from Mark was first class. His telephone manner was excellent.”

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Posted 2 years ago

Dear Mr. Shreeve, Thank you for taking the time to leave us such a wonderful review about our Group Manager Mark. We're so pleased to hear that you had a great experience with Mark and appreciate your kind feedback about his telephone manner. Thank you again! Kind Regards, Mike Cose - Office Manager.

Posted 2 years ago

“I cancelled my insurance with this company as they said they couldn't insure my new vehicle. They told me it would take a while for my refund to come through so i waited patiently. today i chased it up and they say they have no record of my conversation with them I had 8 months left on my policy that cost £477. They offered me £43 refund. Keep away from this bunch of cowboys if I were you. I certainly will from now on.”

Helpful Report

Posted 2 years ago

Dear Mr Harris, thank you for your feedback and I am sorry you feel this way. Having checked our telephone records, the last conversation we had with you was in August 2022 when an additional driver was added to the vehicle. Unfortunately we have no subsequent recordings of you calling our office advising the sale of the vehicle. However, when you did call our office to discuss the matter we did advise that if you could provide evidence of the vehicle sale then we would be able to consider a further backdated refund. As it stands, the policy was cancelled as agreed and the refund was issued in line with our terms of business. Kind Regards, Mike Cose, Office Manager.

Posted 2 years ago

“Poor customer service”

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Posted 2 years ago

Good afternoon. Thank you for leaving a review. I'm sorry that you feel that the service provided by City Insurance was poor and would welcome the opportunity to investigate further. However, to do so I need to know a bit more about you and what specific aspect of the customer service you felt was poor. Please could I ask that you reply to this message (privately or publicly) confirming your City Insurance reference number (if you have it) or your name/address along with further details of your complaint. I look forward to hearing from you. Kind Regards- Ian Foley (Operations Manager)

Posted 2 years ago

“Beware of this company!!! Absolutely worst experience. after payment done, you will not receive any notifications from them. call to cancel and they and will charge you, Reason for not being established”

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Posted 2 years ago

“Great customer service really helpful and informative would deffo recommend 👍”

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Posted 2 years ago

Good morning. Thank you for providing us with your feedback. I'm really pleased that your experience of dealing with us was a positive one. Please don't hesitate to contact the office if you require any further assistance or advice. Ian Foley (Operations Manager)

Posted 2 years ago

“Online gave one reasonable price and City Insurance Group website had very much inflated price totally unacceptable behaviour”

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Posted 2 years ago

Good morning. Thank you for bringing this to our attention. So that we can investigate further please could I ask you to contact the office by telephone on 01962 844848 (option 1). We can then try to establish what may have gone wrong. We look forward to hearing from you. Ian Foley (Operations Manager).

Posted 2 years ago

“I was very happy with the service provided by City Insurance, I dealt with Creig who was very professional, knowledgeable, helpful and go the extra mile to ensure I got what I needed from my insurance at a good price. Excellent customer service and would definitely use them again!”

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Posted 3 years ago

Hi Mr Carter. Thank you for taking the time to leave such positive feedback. We pride ourselves on offering a high level of customer service at all times so it is great to hear that this is what you experienced! Hopefully we can continue to insure you for many years to come. Thanks again - Ian Foley (Operations Manager)

Posted 2 years ago

“Beware, you will lose money , a complete shower !”

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Posted 3 years ago

“Thanks for your support”

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Posted 3 years ago

“Received an excellent quote last year. Telephoned with query and dealt with courteously and efficiently by actual member of staff as opposed to random call centre. CIG will have first dibs when it comes to renewal time.”

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Posted 3 years ago

“Good service.”

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Posted 3 years ago

“I was so shocked that my insurance has gone up by hundred pound from last year. I only use my car less than 200 mile a year.”

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Posted 3 years ago

“Good service & very helful”

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Posted 3 years ago

City Insurance Group is rated 4.6 based on 1,091 reviews