City Insurance Group Reviews

Name: City Insurance Group
Address: City Insurance Group 88-89 High St Winchester Hampshire SO23 9AP, Winchester
Rating: 4.58

4.6 Rating 1,084 Reviews

92 %

of reviewers recommend City Insurance Group

Company Reviews

Metrics

Info

4.6

Based on 1,084 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01962844848

Email:

mktg@cityinsurance.co.uk

Location:

City Insurance Group 88-89 High St Winchester Hampshire SO23 9AP
Winchester
SO23 9AP

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City Insurance Group 5 star review on 24th July 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service from Mark was first class. His telephone manner was excellent.”

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Posted 1 year ago

Dear Mr. Shreeve, Thank you for taking the time to leave us such a wonderful review about our Group Manager Mark. We're so pleased to hear that you had a great experience with Mark and appreciate your kind feedback about his telephone manner. Thank you again! Kind Regards, Mike Cose - Office Manager.

Posted 1 year ago

“I cancelled my insurance with this company as they said they couldn't insure my new vehicle. They told me it would take a while for my refund to come through so i waited patiently. today i chased it up and they say they have no record of my conversation with them I had 8 months left on my policy that cost £477. They offered me £43 refund. Keep away from this bunch of cowboys if I were you. I certainly will from now on.”

Helpful Report

Posted 1 year ago

Dear Mr Harris, thank you for your feedback and I am sorry you feel this way. Having checked our telephone records, the last conversation we had with you was in August 2022 when an additional driver was added to the vehicle. Unfortunately we have no subsequent recordings of you calling our office advising the sale of the vehicle. However, when you did call our office to discuss the matter we did advise that if you could provide evidence of the vehicle sale then we would be able to consider a further backdated refund. As it stands, the policy was cancelled as agreed and the refund was issued in line with our terms of business. Kind Regards, Mike Cose, Office Manager.

Posted 1 year ago

“Poor customer service”

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Posted 1 year ago

Good afternoon. Thank you for leaving a review. I'm sorry that you feel that the service provided by City Insurance was poor and would welcome the opportunity to investigate further. However, to do so I need to know a bit more about you and what specific aspect of the customer service you felt was poor. Please could I ask that you reply to this message (privately or publicly) confirming your City Insurance reference number (if you have it) or your name/address along with further details of your complaint. I look forward to hearing from you. Kind Regards- Ian Foley (Operations Manager)

Posted 1 year ago

“Beware of this company!!! Absolutely worst experience. after payment done, you will not receive any notifications from them. call to cancel and they and will charge you, Reason for not being established”

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Posted 1 year ago

“Great customer service really helpful and informative would deffo recommend 👍”

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Posted 1 year ago

Good morning. Thank you for providing us with your feedback. I'm really pleased that your experience of dealing with us was a positive one. Please don't hesitate to contact the office if you require any further assistance or advice. Ian Foley (Operations Manager)

Posted 1 year ago

“Online gave one reasonable price and City Insurance Group website had very much inflated price totally unacceptable behaviour”

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Posted 1 year ago

Good morning. Thank you for bringing this to our attention. So that we can investigate further please could I ask you to contact the office by telephone on 01962 844848 (option 1). We can then try to establish what may have gone wrong. We look forward to hearing from you. Ian Foley (Operations Manager).

Posted 1 year ago

“I was very happy with the service provided by City Insurance, I dealt with Creig who was very professional, knowledgeable, helpful and go the extra mile to ensure I got what I needed from my insurance at a good price. Excellent customer service and would definitely use them again!”

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Posted 2 years ago

Hi Mr Carter. Thank you for taking the time to leave such positive feedback. We pride ourselves on offering a high level of customer service at all times so it is great to hear that this is what you experienced! Hopefully we can continue to insure you for many years to come. Thanks again - Ian Foley (Operations Manager)

Posted 1 year ago

“Beware, you will lose money , a complete shower !”

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Posted 2 years ago

“Thanks for your support”

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Posted 2 years ago

“Received an excellent quote last year. Telephoned with query and dealt with courteously and efficiently by actual member of staff as opposed to random call centre. CIG will have first dibs when it comes to renewal time.”

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Posted 2 years ago

“Good service.”

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Posted 2 years ago

“I was so shocked that my insurance has gone up by hundred pound from last year. I only use my car less than 200 mile a year.”

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Posted 2 years ago

“Good service & very helful”

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Posted 2 years ago

“Great company very helpful,very competitive premium.”

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Posted 2 years ago

“An excellent company to deal with and saved me money on my first insurances with them last year and I intend to renew with them this year also.”

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Posted 2 years ago

“Quick response on quoting, competitive and very good service on various policy queries.”

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Posted 2 years ago

“Iv been on lockdown down for nearly a year I would like it if whn I get my new insurance if I get a discount I’m happy with”

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Posted 2 years ago

“I took out this policy last year in August and so far so good.”

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Posted 2 years ago

Dear Mrs Mitchell, Thank you for taking the time to leave your review. Please don't hesitate to contact us if you ever need any assistance with your policy. Best regards, City Insurance

Posted 2 years ago

“Very pleased look forward to having your quote for October”

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Posted 2 years ago

Dear Mr Harrison, Thank you for taking the time to leave your review. We look forward to finding you a great renewal in October. Best regards, City Insurance

Posted 2 years ago

“Excellent customer service, good prices and very good levels of insurance”

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Posted 2 years ago

Dear Mr Layfield, Thank you for taking the time to leave your 5-star review. We are delighted you are happy with our service. Please don't hesitate to contact us if you ever need any assistance with your policy. Best regards, City Insurance

Posted 2 years ago

City Insurance Group is rated 4.6 based on 1,084 reviews