City Insurance Group Reviews

Name: City Insurance Group
Address: City Insurance Group 88-89 High St Winchester Hampshire SO23 9AP, Winchester
Rating: 4.59

4.6 Rating 1,091 Reviews

92 %

of reviewers recommend City Insurance Group

Company Reviews

Metrics

Info

4.6

Based on 1,091 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01962844848

Email:

mktg@cityinsurance.co.uk

Location:

City Insurance Group 88-89 High St Winchester Hampshire SO23 9AP
Winchester
SO23 9AP

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City Insurance Group 5 star review on 24th July 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you for your great service. Hope you keep it up.”

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Posted 2 years ago

Dear Mr. Stephens, thank you for your 5 star review of City Insurance. I am glad you have been happy with our service so far and look forward to assisting you further over the course of the policy. Please do not hesitate to contact us on 01962 844848. Kind Regards, Mike Cose - Office Manager.

Posted 2 years ago

“Spot on well happy”

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Posted 2 years ago

Dear Mr. Joyce, Welcome to City Insurance and thank you for your 5 star review! Please let us know if we can be of any further assistance to you, we will be more than happy to assist you with your other insurances in the near future. Best Wishes, Mike Cose - Office Manager.

Posted 2 years ago

“very pleased with the quote”

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Posted 2 years ago

Dear Mr. Townley, Thank you for your review and would like to welcome you as a new client to City Insurance. I am pleased to hear that you were happy with the price of your quotation. As and when you need any assistance, please do not hesitate to contact us on 01962 844848. Kind Regards, Mike Cose - Office Manager.

Posted 2 years ago

“Exellent always so very helpful Thank you”

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Posted 2 years ago

Dear Mr. White, Thank you for giving City Insurance a 5 star review. We appreciate your kind words about our service and look forward to having you as our client for many more years to come. Kind Regards, Mike Cose - Office Manager.

Posted 2 years ago

“The site through moneysupermarket was easy to negotiate and once we completed our details the approval response was very swift. Confirmation and schedule were received the next day by email. All in all a very efficient and welcoming service.”

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Posted 2 years ago

Dear Mr. Evans, Thank you for your 5 star review! We are pleased to hear that you found the overall purchase process simple, efficient and from a service point of view, welcoming. We are very happy to have you as our client and look forward to hearing from you further in due course. Kind Regards, Mike Cose - Office Manager.

Posted 2 years ago

“Great service have used city insurance for years .Highly recommended”

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Posted 2 years ago

Dear Ms. Stewart, Thank you for your 5 star review of City Insurance. We appreciate your kind words and your loyalty to us spanning a number of years. As always, if we can assist you with any other insurance requirements then please contact us on 01962 844848. Kind Regards, Mike Cose - Office Manager.

Posted 2 years ago

“Happy with your staff's efficiency helping me to renew the car insurance policy recently & I will continue to have your company or may introduce to my friends as well.”

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Posted 2 years ago

Dear Mrs. Hawgood, Thank you very much for reviewing City Insurance. We are delighted that you were happy with our staff's efficiency in helping you renew your car insurance policy recently. We would like to thank you for your continued loyalty and for recommending us to your friends. Kind Regards, Mike Cose - Office Manager.

Posted 2 years ago

“The service was excellent”

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Posted 2 years ago

Thank you for recently joining City Insurance and your 5 star review. We pride ourselves on great value and excellent customer care and I am thrilled that you found this to be the case. Kind Regards, Mike Cose - Office Manager.

Posted 2 years ago

“Good value. Very helpful with undeclared not at fault previous accident .”

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Posted 2 years ago

Dear Mr. Busby, Thank you for giving City Insurance a 5 star review, we are grateful for your kind words. We are always willing to assist and I am extremely pleased to hear that we were able to resolve the matter regarding the previous accident to a satisfactory conclusion. Kind Regards, Mike Cose - Office Manager.

Posted 2 years ago

“Not had any problems. Easy to renew insurance Had no reason to use your service as yet”

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Posted 2 years ago

Dear Mrs. Warburton, Thank you very much for your 5 star review. We are thrilled to hear that you have had no issues and found our renewal process simple. Like all of our services, we pride ourselves on treating our clients with the utmost care and will always be on hand to assist you when required. Best Wishes, Mike Cose - Office Manager.

Posted 2 years ago

“Always get a great service and advice.”

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Posted 2 years ago

Dear Mr. Fitch, Thank you so much for giving us a 5 star rating for City Insurance! We're so happy to hear that you are always receiving great service and advice from us. We appreciate your loyalty and look forward to assisting you with all of your insurance needs in the future! Kind Regards, Mike Cose - Office Manager.

Posted 2 years ago

“Excellent commuication,couldn't be more helpful.Allowed me to change to private plate f.o.c,would recommend to others.”

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Posted 2 years ago

Dear Mr. Rowan, thank you for giving City Insurance a 5 star review. I wanted to thank you for choosing us for your motor insurance, Mark was very happy to assist you and we would welcome your recommendations in the future. Kind Regards, Mike Cose - Office Manager.

Posted 2 years ago

“Purchase process straightforward, competitive price. Policy not yet in place therefore no thoughts on efficiency of claims process.”

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Posted 2 years ago

Dear Mr. Brooks, thank you for reviewing City Insurance and I am glad to hear the process has been straight forward so far. I hope you will not need to make a claim, but if you do I am sure you will find our claims process just as efficient. Should you require any assistance, please contact us on 01962 844848. Kind Regards, Mike Cose - Office Manager.

Posted 2 years ago

“..........”

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Posted 2 years ago

Thank you for reviewing City Insurance. It very satisfying to have a previous client of ours return to us and we look forward to assisting you moving forward. Kind Regards, Mike Cose - Office Manager.

Posted 2 years ago

“Very good insurance company had no problem at all. Only 4 star's because I had to send proof of no claims off other policy after the fact so think it should have stated that on application as a few days later made me panic. And if so would have had 5 star's”

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Posted 2 years ago

Dear Mr. Warner, Thank you for recently choosing City Insurance and your feedback. The request for no claims bonus is to validate a discount provided by the insurer to keep your price at the most competitive rate. The potential request of no claims bonus is confirmed in our agreements prior to purchasing online and I believe this was then confirmed by our validation team shortly after purchase. As always, if you are unsure or have any queries in the future, please do not hesitate to contact us so we can assist you. Kind Regards, Mike Cose - Office Manager.

Posted 2 years ago

“Very competitive quote and good people to deal with. Highly recommended.”

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Posted 2 years ago

Dear Mr. Arthur, thank you for giving City Insurance a 5 star review. We appreciate your loyalty and thank you again for choosing to renew with us. We will continue to offer a high quality service at a competitive price. Kind Regards, Mike Cose - Office Manager.

Posted 2 years ago

“One word.. Had immediate contact with a real person!”

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Posted 2 years ago

Dear Mrs. Farmer, thank you for your 5 star review of City Insurance. We pride ourselves on top quality service at a competitive price and thank you again for choosing to renew with us. Kind Regards, Mike Cose - Office Manager.

Posted 2 years ago

“Always professional, my needs are mire complicated than most and City are always able to fulfill my requirements.”

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Posted 2 years ago

Dear Mr. France, thank you very much for your kind review of City Insurance. Positive words and loyalty from our client's mean so much to us and we look forward to assisting you in the future. Kind Regards, Mike Cose - Office Manager.

Posted 2 years ago

“Professional and efficient service. Staff were patient and polite even when I called the following day to make changes to my policy. I emailed queries late at night and had a response soon after opening in the morning. Telephone queries were dealt with under an hour and email within 6 hours.”

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Posted 2 years ago

Dear Ms. Wood, thank you giving City Insurance a 5 star review. We are always on hand to deliver excellent service in a timely fashion and I am pleased to hear that we dealt with your enquiries promptly as expected. Kind Regards, Mike Cose - Office Manager.

Posted 2 years ago

“It was really great to speak to a person to resolve my problems,”

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Posted 2 years ago

Dear Mr. Aurora, thank you for your 5 star review of City Insurance. We pride ourselves on excellent client care at a competitive price and I am thrilled that our service team were able to assist you. Kind Regards, Mike Cose - Office Manager.

Posted 2 years ago

City Insurance Group is rated 4.6 based on 1,091 reviews