City Insurance Group Reviews

Name: City Insurance Group
Address: City Insurance Group 88-89 High St Winchester Hampshire SO23 9AP, Winchester
Rating: 4.58

4.6 Rating 1,084 Reviews

92 %

of reviewers recommend City Insurance Group

Company Reviews

Metrics

Info

4.6

Based on 1,084 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01962844848

Email:

mktg@cityinsurance.co.uk

Location:

City Insurance Group 88-89 High St Winchester Hampshire SO23 9AP
Winchester
SO23 9AP

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City Insurance Group 5 star review on 24th July 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was excellent”

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Posted 1 year ago

Thank you for recently joining City Insurance and your 5 star review. We pride ourselves on great value and excellent customer care and I am thrilled that you found this to be the case. Kind Regards, Mike Cose - Office Manager.

Posted 1 year ago

“Good value. Very helpful with undeclared not at fault previous accident .”

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Posted 1 year ago

Dear Mr. Busby, Thank you for giving City Insurance a 5 star review, we are grateful for your kind words. We are always willing to assist and I am extremely pleased to hear that we were able to resolve the matter regarding the previous accident to a satisfactory conclusion. Kind Regards, Mike Cose - Office Manager.

Posted 1 year ago

“Not had any problems. Easy to renew insurance Had no reason to use your service as yet”

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Posted 1 year ago

Dear Mrs. Warburton, Thank you very much for your 5 star review. We are thrilled to hear that you have had no issues and found our renewal process simple. Like all of our services, we pride ourselves on treating our clients with the utmost care and will always be on hand to assist you when required. Best Wishes, Mike Cose - Office Manager.

Posted 1 year ago

“Always get a great service and advice.”

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Posted 1 year ago

Dear Mr. Fitch, Thank you so much for giving us a 5 star rating for City Insurance! We're so happy to hear that you are always receiving great service and advice from us. We appreciate your loyalty and look forward to assisting you with all of your insurance needs in the future! Kind Regards, Mike Cose - Office Manager.

Posted 1 year ago

“Excellent commuication,couldn't be more helpful.Allowed me to change to private plate f.o.c,would recommend to others.”

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Posted 1 year ago

Dear Mr. Rowan, thank you for giving City Insurance a 5 star review. I wanted to thank you for choosing us for your motor insurance, Mark was very happy to assist you and we would welcome your recommendations in the future. Kind Regards, Mike Cose - Office Manager.

Posted 1 year ago

“Purchase process straightforward, competitive price. Policy not yet in place therefore no thoughts on efficiency of claims process.”

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Posted 1 year ago

Dear Mr. Brooks, thank you for reviewing City Insurance and I am glad to hear the process has been straight forward so far. I hope you will not need to make a claim, but if you do I am sure you will find our claims process just as efficient. Should you require any assistance, please contact us on 01962 844848. Kind Regards, Mike Cose - Office Manager.

Posted 1 year ago

“..........”

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Posted 1 year ago

Thank you for reviewing City Insurance. It very satisfying to have a previous client of ours return to us and we look forward to assisting you moving forward. Kind Regards, Mike Cose - Office Manager.

Posted 1 year ago

“Very good insurance company had no problem at all. Only 4 star's because I had to send proof of no claims off other policy after the fact so think it should have stated that on application as a few days later made me panic. And if so would have had 5 star's”

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Posted 1 year ago

Dear Mr. Warner, Thank you for recently choosing City Insurance and your feedback. The request for no claims bonus is to validate a discount provided by the insurer to keep your price at the most competitive rate. The potential request of no claims bonus is confirmed in our agreements prior to purchasing online and I believe this was then confirmed by our validation team shortly after purchase. As always, if you are unsure or have any queries in the future, please do not hesitate to contact us so we can assist you. Kind Regards, Mike Cose - Office Manager.

Posted 1 year ago

“Very competitive quote and good people to deal with. Highly recommended.”

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Posted 1 year ago

Dear Mr. Arthur, thank you for giving City Insurance a 5 star review. We appreciate your loyalty and thank you again for choosing to renew with us. We will continue to offer a high quality service at a competitive price. Kind Regards, Mike Cose - Office Manager.

Posted 1 year ago

“One word.. Had immediate contact with a real person!”

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Posted 1 year ago

Dear Mrs. Farmer, thank you for your 5 star review of City Insurance. We pride ourselves on top quality service at a competitive price and thank you again for choosing to renew with us. Kind Regards, Mike Cose - Office Manager.

Posted 1 year ago

“Always professional, my needs are mire complicated than most and City are always able to fulfill my requirements.”

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Posted 1 year ago

Dear Mr. France, thank you very much for your kind review of City Insurance. Positive words and loyalty from our client's mean so much to us and we look forward to assisting you in the future. Kind Regards, Mike Cose - Office Manager.

Posted 1 year ago

“Professional and efficient service. Staff were patient and polite even when I called the following day to make changes to my policy. I emailed queries late at night and had a response soon after opening in the morning. Telephone queries were dealt with under an hour and email within 6 hours.”

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Posted 1 year ago

Dear Ms. Wood, thank you giving City Insurance a 5 star review. We are always on hand to deliver excellent service in a timely fashion and I am pleased to hear that we dealt with your enquiries promptly as expected. Kind Regards, Mike Cose - Office Manager.

Posted 1 year ago

“It was really great to speak to a person to resolve my problems,”

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Posted 1 year ago

Dear Mr. Aurora, thank you for your 5 star review of City Insurance. We pride ourselves on excellent client care at a competitive price and I am thrilled that our service team were able to assist you. Kind Regards, Mike Cose - Office Manager.

Posted 1 year ago

“We are quite happy with everything at the moment, we haven't been with you long enough to give a more detailed review.”

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Posted 1 year ago

Dear Mrs. Chapman, thank you for giving City Insurance a 5 star review. We are pleased to have you as a client and look forward to speaking with you when you require our assistance in the future. Best Wishes, Mike Cose - Office Manager.

Posted 1 year ago

“Easy to contact. Polite and helpful.”

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Posted 1 year ago

Dear Mr. Thompson, thank you for your 5 star review of City Insurance. We are delighted you have been so happy with our service and thank you for your continued loyalty. Kind Regards, Mike Cose - Office Manager.

Posted 1 year ago

“Insurance is inevitably complex, and the process of starting a new policy can be time consuming. Four stars reflects the level of frustration in fighting through the process. No idea how good they will be with a claim, and I hope never to find out.”

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Posted 1 year ago

Dear Mr. Parker, Thank you for your 4 star rating of City Insurance. We continue to try and make the buying process as simple as possible and our service team are always on hand if you require any assistance. Please rest assured that we always strive to provide the best support and quality service to our customers in all circumstances. Kind Regards, Mike Cose - Office Manager.

Posted 1 year ago

“I did find the renewal quite steep as I had made no claims so I was expecting it to go down not up. Otherwise I have no problem”

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Posted 1 year ago

Dear Mr. Brown thank you for your review and thank you again for renewing with City Insurance. We appreciate price is important to our clients and we are doing our very best to keep prices as low as possible in the current climate. We will continue providing the very best service and search the market to offer you the most completive rates available. Kind Regards, Mike Cose - Office Manager

Posted 1 year ago

“I have not received my policy yet”

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Posted 1 year ago

Dear Mr. Shaw, thank you for notifying me of this issue. I can confirm your motor insurance is in place and documents were originally emailed to you on the 16th January 2023. We have contacted you this morning to resolve this issue and have issued documents to the email address originally provided. Could you please contact me to confirm you have now received these on 01962 844848, Kind Regards, Mike Cose - Office Manager.

Posted 1 year ago

“Impressed having changed my insurers after 5years due to your keen pricing. Everything handled slickly and efficiently.”

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Posted 1 year ago

Thank You Mr. Cook for giving City Insurance a 5 star review, loyalty in our competitive industry means everything to us and we are thrilled that you have chosen City Insurance to be your new provider. We will do our very best to retain you as our client for many years to come. Best Wishes, Mike Cose - Office Manager.

Posted 1 year ago

“Easy to sort insurance”

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Posted 1 year ago

Thank you Mr. Walker, we are thrilled you have given City Insurance a 5 star rating! We really appreciate it and are so glad you have had a positive experience with us. Thank you for choosing us - we hope to continue to provide you with great service in the future. Kind Regards, Mike Cose - Office Manager

Posted 1 year ago

City Insurance Group is rated 4.6 based on 1,084 reviews