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City Insurance Group Reviews

4.6 Rating 1,084 Reviews

92 %

of reviewers recommend City Insurance Group

Company Reviews

4.6

Based on 1,084 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01962844848

Email:

mktg@cityinsurance.co.uk

Location:

City Insurance Group 88-89 High St Winchester Hampshire SO23 9AP
Winchester
SO23 9AP

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City Insurance Group 5 star review on 24th July 2020

Stewart Keigher

City Insurance Group 5 star review on 29th January 2020

City Insurance Group 5 star review on 30th December 2019

City Insurance Group 5 star review on 16th December 2019

City Insurance Group 4 star review on 17th July 2019

City Insurance Group 5 star review on 8th July 2019

City Insurance Group 5 star review on 9th May 2019

1

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid for learner driver insurance!!... Took the full 12 month payment and WONT refund pro rata less an admin fee once you have passed your test. Told there small print says NO refunds. Passed after 4 weeks so would have expected some sort of refund.”

Posted 2 months ago

“Just like all the rest. First year full comp 3000 miles a year £274 no claims no points Second year full comp 3000 miles a year £580 no claims no points. Ah prices went up across the board(cartel) DOUBLE ?. Pity”

Posted 4 months ago

“My husband last year was a named driver on my car. In May 2023 he had a totally unavoidable accident hitting a deer in his car on a country road in darkness. This resulted in a "fault" claim because he clearly could not claim against the deer. To keep him as a named driver on my car added over 450 pounds to my premium which is outrageous. He is no longer a named driver. We are both appalled by this issue so it is impossible to rate your company.”

Posted 5 months ago

Dear Mrs Bracey, Thank you for your review and I am sorry to hear about this - City Insurance is a broker and offers a variety of insurance products to suit individuals' needs. As a broker, we do not control the price and unfortunately, as the accident earlier this year did not involve a third party, the insurer settled the claim against the named driver which will affect premiums. I can see my colleague carried out a full review of the policy with you and was able to source a cheaper alternative with another insurer, albeit without the named driver mentioned, which you accepted. I hope this clarifies our position in this process, however, if you would like to discuss this further I would welcome a further conversation with you. Kind Regards, Mike Cose - Office Manager.

Posted 5 months ago

“As a loyal customer over 10 years, i accumulated 9 years no claims, i was never offered the option to protect these no claims. i was not advised ever on how many years i had accumulated. hence when i had an accident, i lost six years. Not a great service !”

Posted 9 months ago

“Rated 1 out of 5 stars Avoid them I cancelled my insurance… Avoid them I cancelled my insurance yesterday I had a balance of £272 the person I spoke with he said you only have £98 then I said I'm not happy with this figure and sound unfair. Then he returned told me its actually £146.90 They are Rip-offs be careful. Imagine if I was accepting £98 their system had no problem. Also imagine they did this to how many customers each day. -0 star”

Posted 10 months ago

“This company gets a one start only because I cannot give zero stars. I took out a car policy 4 days ago but decided to cancel only to be told there is a £50 cancellation fee, even within the cooling off period no other company i know off does this, how completely ridiculous. should have known better than to go with a company I never heard of before.”

Posted 1 year ago

Dear Mr, Keenan, Thank you for your feedback and I am sorry to hear of your displeasure on this occasion. I note from our records, you opted to purchase this policy online to which you answer all questions via an aggregator. Prior to purchase, you are presented with the terms of business to read and accept, which does explain that a £50 charge is applicable should you wish to cancel the policy. When you spoke with our team, I understand the reason for cancellation is due to taking another alternative quotation which was cheaper, this being 4 days later from our purchase. You will find it common place, for insurers and brokers alike who trade via aggregators to have a cancellation charge due to the number of costs incurred as a result of the acquisition of that piece of business. The charges within the cooling off period, are reduced from our normal terms and only pay 'some' of those acquisition costs. Again, I am sorry to hear of your displeasure and would be happy to look at our policy again if you would be open to having another conversation, I can be contacted on 01962 844848. Kind Regards, Mike Cose - Office Manager.

Posted 1 year ago

“I Had 2 cars insured through City. The renewal of one came up and the price was way higher than I found elsewhere. Talked to an agent with regard to this but there was no reaction. Will go with another company that offers a better rate for the same benefits.”

Posted 1 year ago

Dear Mr, Cairns, I am sorry to hear that we lost you on this occasion, generally we are very competitive and in the market but regretfully, this time we had little movement on your recent renewal. I am pleased that we were able to retain your other vehicle and will do our very best to assist you next year for both vehicles. Best Wishes, Mike Cose - Office Manager

Posted 1 year ago

“I have not received my policy yet”

Posted 1 year ago

Dear Mr. Shaw, thank you for notifying me of this issue. I can confirm your motor insurance is in place and documents were originally emailed to you on the 16th January 2023. We have contacted you this morning to resolve this issue and have issued documents to the email address originally provided. Could you please contact me to confirm you have now received these on 01962 844848, Kind Regards, Mike Cose - Office Manager.

Posted 1 year ago

“I cancelled my insurance with this company as they said they couldn't insure my new vehicle. They told me it would take a while for my refund to come through so i waited patiently. today i chased it up and they say they have no record of my conversation with them I had 8 months left on my policy that cost £477. They offered me £43 refund. Keep away from this bunch of cowboys if I were you. I certainly will from now on.”

Posted 1 year ago

Dear Mr Harris, thank you for your feedback and I am sorry you feel this way. Having checked our telephone records, the last conversation we had with you was in August 2022 when an additional driver was added to the vehicle. Unfortunately we have no subsequent recordings of you calling our office advising the sale of the vehicle. However, when you did call our office to discuss the matter we did advise that if you could provide evidence of the vehicle sale then we would be able to consider a further backdated refund. As it stands, the policy was cancelled as agreed and the refund was issued in line with our terms of business. Kind Regards, Mike Cose, Office Manager.

Posted 1 year ago

“Poor customer service”

Posted 1 year ago

Good afternoon. Thank you for leaving a review. I'm sorry that you feel that the service provided by City Insurance was poor and would welcome the opportunity to investigate further. However, to do so I need to know a bit more about you and what specific aspect of the customer service you felt was poor. Please could I ask that you reply to this message (privately or publicly) confirming your City Insurance reference number (if you have it) or your name/address along with further details of your complaint. I look forward to hearing from you. Kind Regards- Ian Foley (Operations Manager)

Posted 1 year ago

“Beware of this company!!! Absolutely worst experience. after payment done, you will not receive any notifications from them. call to cancel and they and will charge you, Reason for not being established”

Posted 1 year ago

“Online gave one reasonable price and City Insurance Group website had very much inflated price totally unacceptable behaviour”

Posted 1 year ago

Good morning. Thank you for bringing this to our attention. So that we can investigate further please could I ask you to contact the office by telephone on 01962 844848 (option 1). We can then try to establish what may have gone wrong. We look forward to hearing from you. Ian Foley (Operations Manager).

Posted 1 year ago

“Beware, you will lose money , a complete shower !”

Posted 2 years ago

“I was so shocked that my insurance has gone up by hundred pound from last year. I only use my car less than 200 mile a year.”

Posted 2 years ago

“I had never so problemated insurance than City Insurance , thank for one year but never again”

Posted 2 years ago

“Very bad policies Very expansive Bad experince ever”

Posted 3 years ago

“My insurer failed to make contact with the third party insurer, so I had to pay £400 myself. What is the point of insuring with you if you cannot protect me? I will most certainly not be seeking insurance from you again and have shared my experience with friends and my repair garage. I did not want to give you any star because you were useless.”

Posted 3 years ago

Dear Mr Purvis, We are sorry to receive your comments. Having fully investigated your case, the reason your claim wasn't dealt with was non-cooperation on the part of the third party. Opposed to your insurer failing to make contact, as suggested. In fact, 6 months were spent chasing the third party on your behalf. Other options were also made available to you and it was ultimately your decision to pay the £400. Having now explained the situation to you over the phone, we hope you understand that everything was done to assist you. Best regards, City Insurance

Posted 3 years ago

“Warning, be very careful if you’re using this company. They take your money after offering you a good price, then increase it after you sign up, after 14 days so you can’t cancel . Also very bad customer service. I’d never use them again.”

Posted 3 years ago

Dear Mrs McLoughin, We are very sorry you are not satisfied. Unfortunately it was flagged to us that you had an undisclosed claim on your policy. The naturally resulted in an additional premium, as would be the the case for any insurance policy in this scenario. Whilst we understand this was frustrating, had the claim been disclosed in the first place, this would not have happened. If you require any further information then please don't hesitate to contact us. Regards, City Insurance

Posted 3 years ago

“Only interested in how much more money they can take from you”

Posted 3 years ago

“The worst insurance company I have ever had to deal with. Just want to take your money. Cancelled my policy without any notification to myself, driving around for a week with no insurance. Please please please do not use this broker company.”

Posted 3 years ago

Dear Mr Mcallister, We are very sorry you were not satisfied. Unfortunately there was a missing conviction on your policy and we have on record that you were made aware of the situation. Regards, City Insurance

Posted 3 years ago

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City Insurance Group is rated 4.6 based on 1,084 reviews