City Insurance Group Reviews

Name: City Insurance Group
Address: City Insurance Group 88-89 High St Winchester Hampshire SO23 9AP, Winchester
Rating: 4.59

4.6 Rating 1,091 Reviews

92 %

of reviewers recommend City Insurance Group

Company Reviews

Metrics

Info

4.6

Based on 1,091 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01962844848

Email:

mktg@cityinsurance.co.uk

Location:

City Insurance Group 88-89 High St Winchester Hampshire SO23 9AP
Winchester
SO23 9AP

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City Insurance Group 5 star review on 24th July 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have been with City Insurance for 20 years & will not change, phone answered quickly by polite knowledgeable staff & no problem to big or small. Would recommend to everyone.”

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Posted 1 month ago

Thank you so much for your incredible 5-star review! We truly appreciate your loyalty over the past 20 years and are delighted to hear about your positive experiences with our team. Your recommendation means the world to us. We look forward to continuing to serve you! Kind Regards, Mike Cose - Office Manager

Posted 1 month ago

“I wasn’t treated fairly. After paying my insurance for years without having had any accidents you failed to act honestly”

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Posted 1 month ago

“City Insurance are always more than happy to help with any query, the staff are all very knowledgeable and provide an excellent & efficient service. I would recommend anyone use this company for insurance.”

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Posted 1 month ago

Thank you for your wonderful 5-star review, Liam! We are so glad to hear that our team was able to assist you with your queries and provide you with knowledgeable and efficient service. Your recommendation truly means a lot to us, and we’re always here to help with any insurance needs you may have. We appreciate your support! Kind Regards, Mike Cose - Office Manager

Posted 1 month ago

“Very friendly and personable service. Made it clear they are independent and offered choices on different insurance companies and premiums. Don't always go for the cheapest option - a good broker should tell you the benefits and restrictions of any quotations they provide.”

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Posted 1 month ago

Thank you so much for your excellent 5-star review, Royston! We're thrilled to hear that you appreciated our friendly, personable service and the independence we bring to your insurance choices. We agree that it's important to discuss the benefits and restrictions with our clients to ensure the best coverage. Your feedback is invaluable to us, and we're here to help with any future insurance needs you may have. Kind Regards, Mike Cose - Office Manager

Posted 1 month ago

“After receiving a competitive quote for an £80,000 car on a comparison website I decided to phone City Insurance who have provided my cars, home and business insurance for years to check what they could do and to my surprise they provided me with better cover for a slightly lower price. But ultimately whether it was less expensive or not the service they provide is exceptional and that’s why I have stayed with them all this time. One of their main differences these days as you can actually call them and discuss the cover that you need.”

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Posted 1 month ago

Thank you for your fantastic 5-star review, Simon! We're thrilled to hear that our team was able to provide you with better coverage at a competitive price. Exceptional service is what we strive for, and it's wonderful to know that we've earned your trust over the years. We appreciate your continued support and look forward to assisting you with all your insurance needs! Kind Regards, Mike Cose - Office Manager

Posted 1 month ago

“Brilliant service - Mark and Creig were so helpful like nothing was too much trouble - will be recommending all my friends!”

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Posted 1 month ago

Thank you so much for your amazing 5-star review, Clare! We're thrilled to hear that Mark and Creig were able to provide you with such helpful service. Your recommendation to friends means a lot to us, and we’re here to assist you anytime you need. We appreciate your support! Kind Regards, Mike Cose - Office Manager

Posted 1 month ago

“As an older person, I like to use local business and not the internet or waiting on telephones for ages. I have used City Insurance for many years and always found them to be so helpful, looking after me making sure I understand everything. Thank you so much”

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Posted 1 month ago

Thank you so much for your wonderful 5-star review, Dorothy! We truly appreciate your loyalty over the years and are delighted to hear that you feel well taken care of by our team. It’s our mission to make sure everything is clear and understandable for you. Your support for local business means a great deal to us! We look forward to continuing to assist you. Kind Regards, Mike Cose - Office Manager

Posted 1 month ago

“Just taken out home insurance. was great to speak to someone who knows what they're talking about and not some call centre - top notch service!”

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Posted 1 month ago

Thank you for your fantastic 5-star review! We're delighted to hear that you had a great experience speaking with our knowledgeable team. Providing top-notch service is our priority, and it’s wonderful to know we hit the mark for you. We appreciate your choice in trusting us with your home insurance and look forward to serving you in the future! Kind Regards, Mike Cose - Office Manager

Posted 1 month ago

“Quick and efficient”

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Posted 1 year ago

“Avoid for learner driver insurance!!... Took the full 12 month payment and WONT refund pro rata less an admin fee once you have passed your test. Told there small print says NO refunds. Passed after 4 weeks so would have expected some sort of refund.”

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Posted 1 year ago

“Good service and great people”

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Posted 1 year ago

“Always helpful on the telephone. Top marks being able to speak to a UK based office and people I can understand.”

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Posted 1 year ago

“Not had one document of my insurance from you, as promised.”

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Posted 1 year ago

Dear Mr Hepplestone, Thank you for your review and I am sorry to hear you have not received your documents. For ease, we issue all documentation by email and can see we actioned this on the 4th October and again on Saturday 25th November. I hope you have now received those documents? however, if not please can you contact me on 01962 844848 and I will be happy to resolve this for you. Kind Regards, Mike Cose - Office Manager.

Posted 1 year ago

“Friendly and quick to respond to issues.”

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Posted 1 year ago

Dear Mr Soile, Thank you for reviewing City Insurance. I am pleased to hear of your positive words and look forward to helping you again in the future. Kind Regards, Mike Cose - Office Manager

Posted 1 year ago

“City cover us for all our cars (three) and vans (three) over the years they have given great service and great advice when it came to my son's first cars cover. Thanks City”

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Posted 1 year ago

Thank you for your 5 star review, it is great to hear that we look after all 6 vehicles for you and have always provided an excellent service. Kind Regards, Mike Cose - Office Manager

Posted 1 year ago

“It's been quite great dealing with you”

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Posted 1 year ago

Dear Mr Richards, Thank you for giving City Insurance a 5 star review, we really appreciate your kind words and will always be happy to assist you. Kind Regards, Mike Cose - Office Manager

Posted 1 year ago

“Good insurance proposal.”

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Posted 1 year ago

Dear Mr Rdzanek, Thank you for your positive review of City Insurance. Kind Regards, Mike Cose - Office Manager

Posted 1 year ago

“Very helpful and polite”

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Posted 1 year ago

Thank you for giving City Insurance a 5 star review! Glad to hear that we met your expectations and thank you for your recent business. Kind Regards, Mike Cose - Office Manager.

Posted 1 year ago

“Very good customer service & car insurance not as extortionate as other companies/brokers. I was given helpful advice”

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Posted 1 year ago

Dear Ms Wright, Thank you for your review and comments, its true that prices have gone up but we are doing our very best to keep prices competitive for all our clients. Kind Regards, Mike Cose - Office Manager

Posted 1 year ago

“I’ve been with City Insurance for just over a year and just signed up for a 2nd year. Both times they have been super helpful in securing the best cost insurance and made the whole thing seamless and easy. City Insurance was recommended to me and I have not regretted using them for finding the best car insurance deal.”

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Posted 1 year ago

Dear Ms Rattley, Thank you for your 5 star review and for renewing again with us this year. I am very pleased to here that the process with us was easy and you found our premium competitive against others. Thank you again! Kind Regards, Mike Cose - Office Manager.

Posted 1 year ago

City Insurance Group is rated 4.6 based on 1,091 reviews