City Insurance Group Reviews

Name: City Insurance Group
Address: City Insurance Group 88-89 High St Winchester Hampshire SO23 9AP, Winchester
Rating: 4.60

4.6 Rating 1,147 Reviews

93 %

of reviewers recommend City Insurance Group

Company Reviews

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Info

4.6

Based on 1,147 reviews

Customer Service
Communication Channels	Telephone

Visit Website

Phone:

01962844848

Email:

mktg@cityinsurance.co.uk

Location:

City Insurance Group 88-89 High St Winchester Hampshire SO23 9AP
Winchester
SO23 9AP

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City Insurance Group 5 star review on 24th July 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been with City Insurance since 1975. On the few occasions I have needed to engage with them (beyond simple renewals) the service has proved invaluable e.g. when I had to add my daughter to the policy when my wife, traveling in Europe with her was taken ill, and daughter needed to take over the driving. It is a level of service and personal engagement that one simply would not be obtained with on-line providers.”

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Posted 3 months ago

Thank you for your wonderful 5-star review, Gregory! We’re truly grateful for your long-standing trust in City Insurance Group and are glad our service has met your needs, especially during those moments that mattered most. Your loyalty means a great deal to us, and we’re always here to help with any future insurance needs. Kind regards, City Insurance Group

Posted 3 months ago

“Great insurance company I mean that always fast to pick up the phone and never any complications”

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Posted 21 hours ago

“Usual excellent service on renewal of our car insurance. Competitive price and very easy to process”

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Posted 3 days ago

“So far so good!”

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Posted 4 days ago

“I have used City Insurance group for a number of years now for a variety of insurance policies. They are really helpful, professional and friendly, I can throughly recommend them!”

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Posted 5 days ago

“Excellent customer service. Always polite, efficient and working on behalf of the customerc to achieve the best combination of price and product.”

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Posted 5 days ago

“Very happy with the service, quick and easy. We’ve been a member for about 4 years now!”

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Posted 6 days ago

“I've been using City Insurance for car insurance for around 20 years and have always found them to be open, helpful and competitive. Renewals have been quick and efficient and completed in a friendly manner.”

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Posted 1 week ago

“We have half a dozen (domestic) insurance policies through City Insurance and they always go above and beyond in calling back quickly, answering any queries one might have and in nursing one through any claims that may arise. Highly recommended.”

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Posted 1 week ago

“I returned back to city insurance they were really helpful and friendly long may they continue. Thank you very much. Kind Regards Sam Norman”

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Posted 1 week ago

“Been with this company for a number of years. Highly recommend, always available on the phone immediately and respond very quickly and great friendly staff always on call to help”

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Posted 1 week ago

“A very professional service.”

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Posted 2 weeks ago

“Easy, straightforward phone call to renew. Polite and efficient young man on the end of the phone, as indeed are the staff in the Winchester office, and best of all I saved over a hundred pounds on last year’s price. I can highly recommend City Insurance.”

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Posted 1 month ago

“City Insurance do a great job, their customer service is fab, you get to speak to a person who listens & understands your needs.”

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Posted 1 month ago

“Excellent customer service. All of the staff I spoke to were very friendly and informative. I would highly recommend City Insurance Group”

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Posted 1 month ago

“Reasonable price, friendly and easy to contact and helpful responses.”

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Posted 1 month ago

“Excellent service, prompt and efficient.”

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Posted 1 month ago

“I love the ease at which I can call up and talk to someone who speaks good English and understands me . It’s always very easy to sort things out and without messing around with online stuff that wastes my time . The guys and girls I have spoken with are always very professional and efficient.”

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Posted 1 month ago

“I have used City Insurance Group Ltd for the past 3 years to insure my home. Unfortunately, I suffered a flood on 1st January 2025 and since then, I have had to navigate my way through a difficult and protracted insurance claim that has taken 16 months to resolve. During this time, I have dealt with Ryan Hague who has helped me immeasurable to bring the claim to an appropriate, just and balanced conclusion. His effort and sense of fairness has been exemplary and without his help and persistence, the outcome may have been completely different.”

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Posted 1 month ago

“Excellent service.”

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Posted 1 month ago

“Very good communication with personable staff who are pleasant knowledgable and professional”

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Posted 2 months ago

City Insurance Group is rated 4.6 based on 1,147 reviews