City Insurance Group Reviews

Name: City Insurance Group
Address: City Insurance Group 88-89 High St Winchester Hampshire SO23 9AP, Winchester
Rating: 4.59

4.6 Rating 1,091 Reviews

92 %

of reviewers recommend City Insurance Group

Company Reviews

Metrics

Info

4.6

Based on 1,091 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01962844848

Email:

mktg@cityinsurance.co.uk

Location:

City Insurance Group 88-89 High St Winchester Hampshire SO23 9AP
Winchester
SO23 9AP

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City Insurance Group 5 star review on 24th July 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only interested in how much more money they can take from you”

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Posted 4 years ago

“Had a little bump ... advised City with the details and They sorted it . I go on with my holiday. Yours Eamon”

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Posted 4 years ago

Dear Mr Keelan, Thank you very much for taking the time to leave your 5-star review. We are pleased you were able to go on with your holiday! Please don't hesitate to contact us if you ever need any further assistance. Best regards, City Insurance

Posted 4 years ago

“Excellent service. Richard assisted me with my travel insurance and I must say he was incredibly knowledgeable, the price he offered me was very reasonable, and the policy was set up in no time at all. I couldn't be happier with the cover that I've been provided with.”

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Posted 4 years ago

“Craig Rebbeck is a FANTASTIC insurance professional who, I would recommend 1000% for his kindness, willingness to help and his 'CAN DO' attitude. Well done.”

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Posted 4 years ago

Thank you for taking the time to leave your 5-star review! That is great to hear, we will be sure to sure to pass on your feedback. Please don't hesitate to contact us if you ever need any further assistance. Best regards, City Insurance

Posted 4 years ago

“Found it easy to insure my car, even though I added my whole family on my policy. Price of my package was excellent value, I have found my communication with City Insurance to be easy & stress free in these current difficult times, so would recommend you give them a try.”

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Posted 4 years ago

Dear Mrs Ames, Thank you very much for taking the time to leave your 5-star review. We are delighted to have found you an excellent deal. Please don't hesitate to contact us if you ever need any assistance with you policy. Best regards, City Insurance

Posted 4 years ago

“oker who signed me up; a good guy. However, when I had to call for an emergency breakdown recovery that was a whole other story -despite me blocking the A$, I waited over THREE HOURS!!! City's preferred breakdown people screwed up v badly, advised incorrectly by City. And City Ins tried to avoid blame and responsibility - it was disingenuous and deeply disappointing to encounter intransigence and individuals treating me like an idiot. I'd not renew this insurance policy again: similarly, when I had my car broken into, it seems I was only insured for £150 - if I claimed even this tiny amount, I was told by Aegis 'You would lose all your nine years no claim bonus' (sic)- I wasn't aware that I had nine years; if so, my insurance should be much, much cheaper – shouldn't it? So somebody isn't being entirely straight with me - it's for this reason I fear that I can give only two stars. If it had been Paul dealing with the case, it might have been a better outcome, but I did not like the way Aegis handles either of these two cases, and I'd be v pushed to recommend this motor insurance policy to anyone. Be great if an employee of City reading this review would call me and ask me to 'unpack' my two bad experiences (without arguing with me: reading from a crude script or ill-thought-out defensive and avoidance patterns). V disappointing John H.”

Helpful Report

Posted 4 years ago

Dear Mr Hollands, We are very sorry to hear you are not satisfied. We would like to investigate your concerns and have attempted to contact you. Please check your inbox for our direct contact details so we can talk to you. Best regards, City Insurance

Posted 4 years ago

“Hi very happy with you Will see you on renewed Hight recommendation”

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Posted 4 years ago

“Very helpful and nice to do business with you.”

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Posted 4 years ago

“Great customer service, saved me on my car insurance.”

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Posted 4 years ago

Dear Mr Todd, Thank you for taking the time to leave your 5-star review! Please don't hesitate to contact us if you ever need any assistance with your policy. Best regards, City Insurance

Posted 4 years ago

“I have had car insurance for many years and I am very satisfied”

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Posted 4 years ago

Dear Mrs Cichowicz, Thank you for taking the time to leave your 5-star review. Please don't hesitate to contact us if you ever need any support with your policy. Best regards, City Insurance

Posted 4 years ago

“Have had insurance with other companies before but the service provided by City Insurance has been fantastic. I highly recommend them to anyone seeking vehicle insurance cover.”

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Posted 4 years ago

Dear Mr Nayacakalou, Thank you for taking the time to leave your review! We are delighted you are pleased with our service and appreciate your recommendation. Please don't hesitate to contact us if you ever need any assistance with your policy. Best regards, City Insurance

Posted 4 years ago

“Extremely easy to buy an insurance cover 5 stars rating Very happy customer”

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Posted 4 years ago

Dear Mr Fayaz, Thank you for taking the time to leave your 5-star review! We are pleased to find it easy to set up your policy, rest assured we are here to assist you if you ever need any further assistance. Best regards, City Insurance

Posted 4 years ago

“Professional advisors, always ready to help to find best deal”

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Posted 4 years ago

Dear Miss Czaja, Thank you very much for taking the time to leave your 5-star review. If you ever need any assistance with your policy, please don't hesitate to contact us. Best regards, City Insurance

Posted 4 years ago

“The worst insurance company I have ever had to deal with. Just want to take your money. Cancelled my policy without any notification to myself, driving around for a week with no insurance. Please please please do not use this broker company.”

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Posted 4 years ago

Dear Mr Mcallister, We are very sorry you were not satisfied. Unfortunately there was a missing conviction on your policy and we have on record that you were made aware of the situation. Regards, City Insurance

Posted 4 years ago

“I was pleasantly surprised by the offer and services”

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Posted 4 years ago

Thank you for taking the time to leave your 5-star review! If you ever need any assistance, please don't hesitate to contact us. Best regards, City Insurance

Posted 4 years ago

“am ramas placut surprins de oferte si servicii”

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Posted 4 years ago

“I have been a customer if city insurance brokers for 5 years and often shop around for insurance, they have been really polight and helpful and happy to help They have often matched of beat the best prices I can find, only down side is they don’t work into the evenings and only half a day on a Saturday, and not a Sunday but everyone needs a day off right ? Would be nice to have all day Saturday even if they are off on a Sunday”

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Posted 4 years ago

“I have dealt with City Insurance for over thirty years and have purchased every type of insurance through them. I have always found their straightforwardness and efficient handling of admin/claims to be world class and as a former partner in PwC that is not a compliment I use lightly. Businesses like this are rare; use them and you will not be disappointed.”

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Posted 4 years ago

Dear Mr Keigher, Thank you for taking the time to leave your kind review. It is brilliant to hear from such a long-standing customer! Your loyalty is greatly appreciated. Best regards, City Insurance

Posted 4 years ago

“Excellent customer service from Robert Rous He is a great asset to the team, cannot thank him enough for his help, support and time Well done Robert .. keep the hard work up”

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Posted 4 years ago

“We had a particularly difficult car insurance requirement and had not been able to obtain cover through the online sites, or indeed through other brokers. City Insurance quickly arranged cover, at a reasonable price, and dealt with us in an efficient and friendly manner, even though we were in Spain during the discussions.”

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Posted 4 years ago

Thank you for taking the time to leave your 5-star review! We are delighted you were able to arrange cover with us in a conveinient manner. Please don't hesitate to contact us if you ever need any assistance with your policy. Best regards, City Insurance

Posted 4 years ago

City Insurance Group is rated 4.6 based on 1,091 reviews