oker who signed me up; a good guy. However, when I had to call for an emergency breakdown recovery that was a whole other story -despite me blocking the A$, I waited over THREE HOURS!!! City's preferred breakdown people screwed up v badly, advised incorrectly by City. And City Ins tried to avoid blame and responsibility - it was disingenuous and deeply disappointing to encounter intransigence and individuals treating me like an idiot. I'd not renew this insurance policy again: similarly, when I had my car broken into, it seems I was only insured for £150 - if I claimed even this tiny amount, I was told by Aegis 'You would lose all your nine years no claim bonus' (sic)- I wasn't aware that I had nine years; if so, my insurance should be much, much cheaper – shouldn't it? So somebody isn't being entirely straight with me - it's for this reason I fear that I can give only two stars. If it had been Paul dealing with the case, it might have been a better outcome, but I did not like the way Aegis handles either of these two cases, and I'd be v pushed to recommend this motor insurance policy to anyone. Be great if an employee of City reading this review would call me and ask me to 'unpack' my two bad experiences (without arguing with me: reading from a crude script or ill-thought-out defensive and avoidance patterns). V disappointing John H.