City Insurance Group Reviews

Name: City Insurance Group
Address: City Insurance Group 88-89 High St Winchester Hampshire SO23 9AP, Winchester
Rating: 4.59

4.6 Rating 1,091 Reviews

92 %

of reviewers recommend City Insurance Group

Company Reviews

Metrics

Info

4.6

Based on 1,091 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01962844848

Email:

mktg@cityinsurance.co.uk

Location:

City Insurance Group 88-89 High St Winchester Hampshire SO23 9AP
Winchester
SO23 9AP

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City Insurance Group 5 star review on 24th July 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like this company”

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Posted 4 years ago

“My insurer failed to make contact with the third party insurer, so I had to pay £400 myself. What is the point of insuring with you if you cannot protect me? I will most certainly not be seeking insurance from you again and have shared my experience with friends and my repair garage. I did not want to give you any star because you were useless.”

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Posted 4 years ago

Dear Mr Purvis, We are sorry to receive your comments. Having fully investigated your case, the reason your claim wasn't dealt with was non-cooperation on the part of the third party. Opposed to your insurer failing to make contact, as suggested. In fact, 6 months were spent chasing the third party on your behalf. Other options were also made available to you and it was ultimately your decision to pay the £400. Having now explained the situation to you over the phone, we hope you understand that everything was done to assist you. Best regards, City Insurance

Posted 4 years ago

“I Found out about City Insurance on a Web site called Cheap Car insurance & was delighted that I did. They are far cheaper than My previous insurers and have been professional & courteous in My dealings with them which was done online, by Email and once over the phone. It goes to show by taking a little effort You can greatly reduce Your insurance premiums by finding excellent Companies like The City Insurance Group.”

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Posted 4 years ago

Dear Mr McGeehan, Thank you very much for taking the time to leave your 5-star review. We are delighted to have found you a great value quote. If you ever need any assistance with your policy, please don't hesitate to contact us. Best regards, City Insurance

Posted 4 years ago

“My first year very happy”

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Posted 4 years ago

“I purchased a car for my wife to start learning to drive in. I called City Insurance(found them on a famous comparison website) and they helped greatly in getting my wife and I sorted on fully comprehensive insurance. Absolutely brilliant. Would recommend this company 100%. Big THANKYOU City Insurance.”

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Posted 4 years ago

Dear Mrs Humprey, Thank you for taking the time to leave your kind review. We are delighted you are happy with your motor insurance policy and greatly appreciate you recommending us! If you ever need any assistance, please don't hesitate to contact us. Best regards, City Insurance

Posted 4 years ago

“There have been some miscommunications from different teams of City Insurance. Otherwise the process for obtaining car insurance was good.”

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Posted 4 years ago

Dear Mr Yiannouzis, Thank you for taking the time to leave your review. We are pleased you were satisfied with our process, but apologise for any miscommunications you may have received. If you ever need any further assistance with your policy then please don't hesitate contact us. Best regards, City Insurance

Posted 4 years ago

“very happy with your service”

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Posted 4 years ago

“I was dealt with efficiently and in good spirit.”

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Posted 4 years ago

Dear Mrs Siddall, Thank you for taking the time to leave your review. We are pleased to hear that you were dealt with efficiently. Please don't hesitate to contact us if you ever need any further assistance with your policy. Best regards, City Insurance

Posted 4 years ago

“Warning, be very careful if you’re using this company. They take your money after offering you a good price, then increase it after you sign up, after 14 days so you can’t cancel . Also very bad customer service. I’d never use them again.”

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Posted 4 years ago

Dear Mrs McLoughin, We are very sorry you are not satisfied. Unfortunately it was flagged to us that you had an undisclosed claim on your policy. The naturally resulted in an additional premium, as would be the the case for any insurance policy in this scenario. Whilst we understand this was frustrating, had the claim been disclosed in the first place, this would not have happened. If you require any further information then please don't hesitate to contact us. Regards, City Insurance

Posted 4 years ago

“Second year in using the City Insurance Group found the staff very polite and professional I would certainly recommend this company to friends”

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Posted 4 years ago

Dear Mr Stuart, Thank you for taking the time to leave your review. If you ever need any assistance with you policy, please don't hesitate to contact us. Best regards, City Insurance

Posted 4 years ago

“Very knowledgeable about their products quick response great advice I would definitely recommend”

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Posted 4 years ago

Dear Mr Roberts, Thank you for taking the time to leave your 5-star review. Please don't hesitate to contact us if you ever need any assistance with your policy. Best regards, City Insurance

Posted 4 years ago

“My experience of City Insurance was first class and I will renew with them when the time comes.”

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Posted 4 years ago

Dear Mr Cobbold, Thank you very much for taking the time to leave your 5-star review. We appreciate loyal customers like yourself and we are delighted you are fully satisfied with our service. We strive to find you an excellent deal when your renewal is due. If you ever need any assistance with your policy, please don't hesitate to contact us. Best regards, City Insurance

Posted 4 years ago

“Very efficient excellent service insurance quots also excellent could not be more happy”

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Posted 4 years ago

Dear Mr Strzelecki, Thank you very much for taking the time to leave your review. We are delighted you are happy with your policy! Please don't hesitate to contact us if you ever need any assistance. Best regards, City Insurance

Posted 4 years ago

“Customer services is very good and reliable”

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Posted 4 years ago

“Always been helpful and professional.”

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Posted 4 years ago

“Very good price friendly and polite when u need to phone them I have a car and was thinking about putting it on the same insurance as my van but it is van insurance so can't do it”

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Posted 4 years ago

Dear Mr Reid, Thank you very much for taking the time to leave your 5-star review. We have contacted you to help with your car and can insurance. Please don't hesitate to contact us if you ever need any further assistance. Best regards, City Insurance

Posted 4 years ago

“Very competitive on price and straightforward”

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Posted 4 years ago

Dear Mr Lees, Thank you for taking the time to leave your 5-star review! Please don't hesitate to contact us if you ever need any assistance with your policy. Best regards, City Insurance

Posted 4 years ago

“Best insurance I have had in a long time very helpful and upstanding though theses difficult times.”

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Posted 4 years ago

Dear Mr Stocks, Thank you for taking the time to leave your review. Difficult times indeed - please don't hesitate to contact us if you ever need any assistance with your policy. Best regards, City Insurance

Posted 4 years ago

“Always helpful. Been with these for years now wish they never Salisbury .”

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Posted 4 years ago

Dear Mrs Brown, Thank you very much for taking the time to leave your 5-star review. Rest assured that many of our team remain from Salisbury and we will always be ready to help you. If you ever need any assistance, please don't hesitate to contact us. Best regards, City Insurance

Posted 4 years ago

“Very good company never had any problems with city ins”

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Posted 4 years ago

Dear Mr Horton, Thank you very much for taking the time to leave your review. If you ever need any assistance with your policy, please don't hesitate to contact us. Best regards, City Insurance

Posted 4 years ago

City Insurance Group is rated 4.6 based on 1,091 reviews