Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 49,681 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 49,681 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 28th June 2025

Charles Clinkard 5 star review on 26th June 2025

Charles Clinkard 5 star review on 15th May 2025

Charles Clinkard 5 star review on 14th May 2025

Charles Clinkard 5 star review on 22nd April 2025

Charles Clinkard 5 star review on 11th April 2025

297

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a pair of shoes on line. Two days later they e mailed me to say they were out of stock. Still waiting for my refund. Very disappointed.”

Helpful Report

Posted 2 years ago

Thank you for your review. This order was placed and sent out to you with DPD, however I can see that a different order with us was cancelled as we had no stock. We do apologise for this and can assure you that your refund has been made and should show back into your account within 4 working days. I also sent an email to you via the order. We do apologise that this has happened. On the odd occasion demand can exceed supply and this is what has happened on this occasion. We are genuinally sorry for your inconvenience. Kind regards, Janice .

Posted 2 years ago

“Order accepted by Charles Clinkard ....only to be cancelled the next day due to lack of stock”

Helpful Report

Posted 2 years ago

Hello Thank you for your review. I’m sorry to hear the shoe you ordered was out of stock, we do aim to maintain an accurate stock reflection on our website. Unfortunately, on this occasion, demand outstripped supply. We are pleased to see you have placed another order. Kind regards Michael

Posted 2 years ago

“Ordered to be delivered to Matalan, never arrived, told by Charles Clinkard that Matalan no longer accepts DPD deliveries and it was on its way back to them! Matalan DO accept DPD as I went for 3 days on the trot and they had deliveries every day! Got money back & re-ordered on the 8th but had no confirmation its been dispatched yet, kind of lost faith of ever getting this bag :-(”

Helpful Report

Posted 2 years ago

Thank you for your review. I am sorry that there has been a problem with your delivery from DPD, we do not know why this has happened and apologise sincerely for your inconvenience. Your second order has been disptched today and should be with you on Tuesday 14th February. Kind regards, Janice - customer services

Posted 2 years ago

“I am usually very pleased with Charles Clinkard and have been shopping with this company for years. This time the boots, although listed available online were not. I ordered the boots and a pair of slippers. The slippers were an add on. I was charged for the boots and had to write to customer service. The charge was credited but since there was a day between the transactions I was charged about 50 cents in exchange rate for the error. I was disappointed with the experience because I would not have ordered the slippers alone and pay the shipping. The exchange rate fee although small was annoying as it was the company's error. I was told that the boots were not available in the color I ordered but I was not asked if I would like another color.”

Helpful Report

Posted 2 years ago

Hello Thank you for your review. We are happy to see you are normally pleased with the service provided for your previous orders, we really value your custom. Unfortunately, the boots you ordered come directly from a supplier, we do try to manage the stock levels as accurate as possible but as they are not in our warehouse they can sometimes be out of stock before we are updated. I’m sorry for any inconvenience caused. You should have been contacted to check if you would have just liked the slippers sending out. I have contacted you privately to resolve the matter. Kind regards Michael

Posted 2 years ago

“Quality of shoes not as described and down side spent £55 and £11 to return at least over the cost of returns and then maybe consider exchange.did not though the risk of wrong size only to pay more money to return. Will not use again had to chase refund on a couple of occasions.”

Helpful Report

Posted 2 years ago

Hello Thank you for your review. I’m sorry to hear how much you paid to return your order to us, You can return your order to any of our stores for free. You can purchase a collect plus label from our website for £4.50 or you can also use Royal Mail, second class tracked service this can start from as little as £3.30 which are all much cheaper options. When your order comes back to us, it can take up to 3 working days to process your return depending on quantity of returns, I can see your refund was issued instantly once processed. Kind regards Michael

Posted 2 years ago

“The girl that served me wasn’t really bothered, good job I knew what I wanted.”

Helpful Report

Posted 2 years ago

Hello Thank you for your review. I can see you returned your order to our Shrewsbury store; I will pass this on to the store to investigate the service you received. Please accept our apologies. Kind regards Michael

Posted 2 years ago

“The boots arrived with one paler than the other and with a scuffed toe! Very disappointing. I returned them”

Helpful Report

Posted 2 years ago

Hello Thank you for your review. I'm sorry to hear the condition your boots arrived in. This should have been checked by our dispatch team, before being sent. I can see your boots have now been returned. I'm sorry for any inconvenience. Kind regards Michael Customer Services

Posted 2 years ago

“Speedy email acknowledgement of order and then an email stating despatched Then never received a tracking number from courier, or any contact from the store I was collecting from to say it had arrived - I had to chase to see where it was - not a great experience overall, although the boots were great!”

Helpful Report

Posted 2 years ago

Thank you for your review. When an item is to be collected from store as this one is, we do email to say it has been dispatched as you received, but do not have a tracking number as this is taken to the store along with other items using our own van. I am sorry if you were waiting for a tracking number. With regard to the store letting you know that the order had arrived, I am sorry that this had not happened, but there is no telephone number on your order for them to call you. They could have emailed and I am sorry that this was not done. We are happy to hear that you are happy with the boots. Kind regards, Janice - customer services

Posted 2 years ago

“I buy Gabor shoes regularly from Clinkard but on this occasion, I was returning a pair of boots that I had ordered online which I couldn't even get on. The assistant refunded my purchase but was so overbearing when I was trying to find another pair. I asked for Gabor shoe boots but she had no idea what I was talking about. Eventually, I was persuaded to order a pair of Gabor blue Sherbert shoe boots to replace the pair I was having problems with. I was phoned on 2 separate days to say my order had arrived and went to pick them up today. The leather on the new shoes was so crumpled I didn't even try them on. The assistant said that, that particular shoe was like that. This is not true. My old sherbert shoes which I wore last year are immaculate but they creak on wearing this year. I took them with me just to check that if I bought the new pair the same thing wouldn't happen. Both assistants couldn't help just gave me a telephone no for Gabor. I have travelled from Pontefract twice this week to Meadowhall to buy your shoes. Each time there have been no other customers but me, and I am not surprised considering your staff's lack of customer care.”

Helpful Report

Posted 2 years ago

Thank you for your review. I am sorry to hear of the experience that you have had in store. Customer service is very important to us and we apologise that you have been let down on this occasion. We will pass your comments (but not your name) on to a manager so that they can deal with this in store. We do hope that you find something that you like as much as the Gabor sherbert, they are a lovely shoe. I have added a web address to high cut shoes for you, there is a limited choice at the present time. YOu may need to copy and paste this. https://www.charlesclinkard.co.uk/search?query=high+cut+shoe&sid=hBGH120646fkX9VNjr0mFV80mhbWiK Kind regards, Janice - customer service

Posted 2 years ago

“Unfortunately cost of returns is up to the buyer. Boots were heavy so ended up £15 out of pocket, won't use CC again for this reason”

Helpful Report

Posted 2 years ago

Hello Thank you for your review. I’m sorry to hear the amount you have paid to return your parcel; This sounds extremely high and believe the courier may have offered you the best delivery package available. You can return your order to any of our stores for free. You can purchase a collect plus label from our website for £4.50 or you can also use Royal Mail, second class tracked service is a very popular option and this can start from as little as £3.30. Kind regards Michael

Posted 2 years ago

“This is a review of the Gabor shoes I purchased, which were marked as a size 8 but in reality they were about a size 6. This is a manufacturing problem but I would have thought that Charles Clinkard would insist that all the merchandise they sell is true to size. I normally wear a 7 or 7.5 but deliberately ordered a larger size and couldn't even get them on. Then I had the dubious 'pleasure' of having to pay to return them....”

Helpful Report

Posted 2 years ago

Hello Thank you for your review. I’m sorry to hear the shoes were not suitable for you, we did check these when they arrived back with us and we found them to be the same fit as the rest of our stock, which we believe is the correct sizing. Different styles of shoes can fit differently, so we hope you can find something more suitable for yourself in future purchases. Kind regards Michael

Posted 2 years ago

“I love the boots they are so comfortable and look good but unfortunately when it rains I’ve got wet feet, I wouldn’t have thought they are a fashion boot and expected my feet to be warm and dry ☹️”

Helpful Report

Posted 2 years ago

Hello Thank you for your review. We are pleased to hear you are happy with the comfort and style of your order. Unfortunately, the listing you’re referring to is not sold as a waterproof shoe. I’m sorry for any inconvenience caused. Kind regards Michael

Posted 2 years ago

“Only 1 pair out of 3 fitted, although correct size for me. Not happy paying over £5.00 for returns. After many years as a customer will not buy again from CC. Will be unsubscribing.”

Helpful Report

Posted 2 years ago

Thank you for your review. I can see that you have ordered 3 different brands of shoes, and unfortunately they can differ a little. You can return the shoes to a Charles Clinkard store if you wish, they will arrange the refund for you, you have up to one year to do this so long as unworn. There is also a link on our website to Collect + for £4.49 which covers up to 10 kilo of returns. We do hope that you find something that is a better fitting for you. Kind regards, Janice - customer services

Posted 2 years ago

“I ordered boots in size 5. I am an extremely average size 5. I never need size 5.5 or 6. The boots were very small. I would say a size 4. I have to pay £4.50 to return them. A very disappointing experience. I wouldn't buy from Charles Clinkard online again.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear that you found the boots to be too tight for you. We sell many brands and some do differ slightly to others on occasion. Fit is a very personal thing. We do deliver free of charge, but ask the customer to return at their own cost, or take back to a Charles Clinkard store, we do allow up to 365 days for you to do this. I am sorry for your dissapointment. Kind regards, Janice - customer services

Posted 2 years ago

“Asked for delivery at home - item delivered to Nottingham store ! I live in Leicester”

Helpful Report

Posted 2 years ago

Thank you for your review. Your order was placed wth our Nottingham store in as the delivery address. This will have shown on your order confirmation when you had placed the order. We are sorry to hear that this was in error and hope that we can help to rectify this for you. We can ask our store if they are able to post it to you, or even refund if you prefer. Please can you contact us either by email or call 0345 241 7742 so that we can act upon your instruction. I do hope that you will get in touch. Kind regards, Janice - customer services

Posted 2 years ago

“Unfortunately the shoes have not arrived yet!!! They are not now expected until the 28th. I ordered them on the 16th. that's 12 days and they might not even arrive then Your delivery company has let both you and me down Derek Herbert”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear that you did not reeive your order when you expected it, but can see that it is ready for collection after 4pm today. Unfortunately due to the Royal Mail disputes and the impact it has also had on other delivery companies, there have been delays this year and we are genuinally sorry that you have been affected. Kind regards, Janice - customer services

Posted 2 years ago

“We paid extra for next day delivery. Next day should mean you get the order the following day. Especially true these days when DPD and the like do exactly that- even on a Sunday. I suppose we should have guessed it was never going to be achieved when they opt for Royal Mail , despite knowing of the strikes and backlogs. Please use DPD if you want good reviews”

Helpful Report

Posted 2 years ago

Thank you for your review. We do use DPD and Royal Mail, however our next day service does state Next day delivery is a guaranteed next working day service for orders placed before 5pm. This does not include the weekends. I am sorry to hear that you were expecting your order on the Saturday, Royal Mail often deliver on a Saturday for us, but we do not have a contract with DPD for a weekend delivery service. Kind regards, Janice - customer services

Posted 2 years ago

“So I hate when these automated emails come out when I actually haven't got my item and although they were due to be delivered a week ago and there is no tracking change from last Monday apparently thy are not lost.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry for the delay of the delivery of your order. I have checked the tracking on DPD and it has updated today to say that it is confirmed at depot and consigned for the onward journey. On Monday I will check that this has moved forward again and get in touch with DPD if not. Unfortunately we do not have our own courier and we have to use an external courier, we are aware that there are delays this year due to industrial actions, and this has had a knock on effect with other couriers too. Hopefully your order will be with you very soon. Kind regards, Janice - customer services

Posted 2 years ago

“Unfortunately the box containing the items was squashed and so cannot be given as the Christmas gift I had planned.The hat is fine to give but the cup also was slightly marked so can not give as a gift as intended.I would have been better trying to source the items locally.Disappointing!”

Helpful Report

Posted 2 years ago

Hello Thank you for your review. I’m sorry to hear the condition your order has arrived in. Despite being under huge pressure at this time year the couriers should always take care of the parcels that have been sent. We will raise this example to improve delivery performance in future. If you had contacted us regarding the problem, we may have been able to send out a replacement in time for Christmas. I'm sorry for any inconvience. Kind regards Michael Customer Services

Posted 2 years ago

“Boots arrived. Box badly damaged. As this was a present contacted store at meadowhall and explained these were a Xmas present. After a 28 mile round trip still disappointed. The box in the shop had sellotape on 2 corners holding the box together. I have now bought a gift box.”

Helpful Report

Posted 2 years ago

Charles Clinkard is rated 4.8 based on 49,681 reviews