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Charles Clinkard Reviews

4.8 Rating 49,681 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
45,560
 Metrics Info
4.8
Based on 49,681 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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C Pescod
Verified Buyer
“Delivery was quick, however, cost £11.50 to return shoes. Would not buy online again!”
Helpful Report
Posted 2 years ago
Hello Thank you for leaving a review. We are pleased to hear you enjoyed our delivery speeds. I am sorry to hear how much you have paid for delivery. we do ask customers to cover the cost of returns, it is in our return information. https://www.charlesclinkard.co.uk/returns-i17 You can return shoes via Royal Mail 2nd class for around £3.00. We would recommend some tracking for approximately 80p more. You can also take back to a Charles Clinkard store free of charge or from the link on our website, buy a collect + label for £4.49 which covers up to 10 kilo so you can return several pair at this low cost. Kind regards Michael
Posted 2 years ago
Anonymous
Verified Buyer
“Got I touch to ask why my order had not been dispatched within two days of ordering. Got told I could wait 5 days for dispatch! Shoes did not fit. Now have to pay for postage twice to return them!”
Helpful Report
Posted 2 years ago
Thank you for your review. Dispatch is between 2 to 5 working days maximum, this is stated in our delivery information. You can opt for express delivery if you wish which is £3.99. This means a dispatch within 3 working days, or next day at £5.99. As your order was under £40 you did have to pay £2.99 postage for your delivery, however as you have returned within a 2 week period, we have refunded your postage back to you. Kind regards, Janice - customer services
Posted 1 year ago
J Furniss
Verified Buyer
“Everything was fine except your Returns policy. I will never use your company again. In what world can you operate an online shoe shop and not offer free returns?”
Helpful Report
Posted 2 years ago
Hello Thank you so much for your feedback about Charles Clinkard and for taking the time to let me know about your experience. I apologise for the inconvenience caused by our returns policy. Should you consider shopping with us again in future, you can return to any of our retail stores or from as little as £4.49 with Collect +. We also recommend using Royal Mail which varies between £3-£5 usually. I hope this information helps. Kind regards, Rosie, Customer Services
Posted 2 years ago
C Woolley
Verified Buyer
“Ordered my Piccolino sandals from Charles Clinkard because they stocked size 35 on the website but they weren’t comfortable so returned them to store. Return service was prompt and efficient.”
Helpful Report
Posted 2 years ago
Hello Thank you for taking the time to leave a review. We are please to hear we had your size available; we do offer a wide range of products available in a size 35. I am sorry to hear the comfort of the sandal wasn’t right for you. Thank you for your kind words regarding our prompt and efficient service offered by our store team for your return. Kind regards Michael
Posted 2 years ago
Anonymous
Verified Buyer
“I purchased a pair of Rieker sandals on line and when I received the sandals one had been in a store and had been used for display and worn many times, the underneath was marked and the word ‘rieker’ was almost worn away, I was very disappointed that it was sent a pair of display sandals so I returned them to the Milton Keynes branch.”
Helpful Report
Posted 2 years ago
Thank you for your review. I am sorry to hear of your experience with us. Sometimes if stock is low and we have sold out from our warehouse, we will ask one of ur stores to return stock from their own holding store room, so that we can fulfil an order and not have to cancel it. It seems that this may have happened on this occasion. However, all items going out for delivery should be quality checked to ensure that they are perfect and we apologise sincerely that on this occasion we have let you down. We are pleased to hear that you have been able to return them to store for refund, and are genuinally sorry to hear of the experience that you had with us. Kind regards, Janice - customer services
Posted 2 years ago
L Oliver
Verified Buyer
“Disappointed had to pay for return myself as I don’t live near a store to return so I wont be ordering again”
Helpful Report
Posted 2 years ago
Thank you for your review. We do deliver to the customer where we cover the cost to them, but do ask the customer to pay the cost of the return. If an exchange is needed, we again cover the cost of postage to the customer. As you rightly say, you can take an order back to a Charles Clinkard store and we allow up to one full year to return unworn items in case a customer may visit an area where there is a Charles Clinkard store. We do find that the lowest cost seems to be second class Royal Mail which is around £2.85 for one pair of shoes, and you can purchase tracking for around 80p more. The return details are on our website under returns, we are sorry that you did not see them before you ordered. Kind regards, Janice - customer services
Posted 2 years ago
J Laing
Verified Buyer
“I ordered my shoes online to save me a trip into town and was very pleased at how promptly they arrived. However, I was most disappointed to find that the insole of the left shoe hadn't been glued in properly and looked crumpled and had a bump around the toe area. I returned them to the store in Newcastle the following day and the sales assistant agreed that they were unacceptable and exchanged them for me. I do like the shoes (Rieker Pia) and they are the second pair in different colours that I have bought but at £62 I would expect better quality control. I will need to think twice before I order again online.”
Helpful Report
Posted 2 years ago
Thank you for your review. We are sorry to hear that when you received your shoes that they had a manufacturing fault. I am though, pleased to hear that our store in Newcastle were able to help and can assure you that if you had been unable to go into store, that we have a customer service department available 7 days a week where we could have advised how to return the shoes for exchange at no cost to yourself. We hope that you enjoy wearing these shoes and hope that it does not put you off shopping online in the future. Kind regards, Janice - customer services
Posted 2 years ago
J Turpin
Verified Buyer
“Our shop purchases have been very good but the online experience not. The shoes were presented in a damaged box and the shoes weren’t packaged, just laid on top of the tissue with laces undone. There looked to be stretch marks near to the side of the toe area and the soles were not clean. The worst thing was it cost me £11 to send them back. Poor quality control.”
Helpful Report
Posted 2 years ago
Thank you for your review. We do deliver free of charge and also if an exchange is needed, we again cover the postage to the customer. We do ask a customer to cover the cost of returns, you may return using any method that you wish. A second class Royal Mail for around £2.85 seems to be the lowest cost, you can then add tracking for around 80p more. £11 is a next day premium service, you do not need to use this as it only ensures that your return will arrive 24 hours before a second class package and costs so much more. On our website there is information of how to return, you can take into a Charles Clinkard store if you have one near. You can return via collect Plus, there is a link on our website where for £4.49 you can return up to 10 kilo in one go meaning you can send several items back at once. However this being said, we do have a customer service team available by telephone or email 7 days a week, including bank holidays, and we are happy to advise customers if they let us know of any problems. We are sorry that on this occasion we have let you down. I hope that this information will help if you do decide to order again in the future. Kind regards, janice - customer services
Posted 2 years ago
J Jones
Verified Buyer
“Unfortunately, I have had a poor experience with Charles Clinkard. I ordered a pair of sandals that arrived within 2 days, I thought 'brilliant'. Opened the box, and that's where my joy ended. The sandals were 2 different shades of blue. One looked as though it had been a display model with cracked, faded and marked leather. It also had a sticky label of £10 less than I paid. I'm not sure who thought the package was acceptable to send, very disappointed with the service. I will be returning the sandals and not likely to purchase again from the store or recommend to a friend.”
Helpful Report
Posted 2 years ago
Thank you for your review. I can see that you have been into store today and returned the shoes, also that we have been in touch and hopfully you feel that we have been fair in our dealings with your complaint. We are genuinally sorry that you received shoes that were faded, all orders should be checked before posting and we apologise that this order went out faulty. We do hope that you will come back to Charles Clinkard shoes in the future. Kind regards, Janice - customer services
Posted 2 years ago
Anonymous
Verified Buyer
“I love Charles Clinkard and shop with you regularly, as they have a great choice of ladies shoes. I bought a pair of remonte harar trainers a couple of weeks ago. They look great, so I thought that I would buy another pair to put away. The first pair arrived and one of the shoes had been worn. I returned them and ordered another one. They arrived with the stitching undone. I returned those also. I know that I can return them online, but I made the journey to my local store to explain. On both occasions the staff apologised but weren't really that bothered and instead of just ordering a replacement pair, we had to refund and then buy them again. What a faff. I purchased the second pair on a double points weekend and when I asked if I would carry the double points over onto the next pair, the assistant shrugged his shoulders and said he hadn't a clue! Come on Charles Clinkard you can do better.”
Helpful Report
Posted 2 years ago
Hello Thank you for taking the time to contact us. Naturally, I'm disappointed to read your comments. You're right, I agree your experience could have been better on this occasion. Please be assured, I have passed your feedback to our Branch Operations Manager who will address it directly with the store involved. I can see you're now in receipt of your third pair, I hope these arrived arrived in the condition we both expect. Finally, please don't worry about your points, I'll ensure you receive double, as anticipated. Please accept my apologies for the inconvenience caused on this occasion. I hope you continue to shop with us in future. Kind regards, Rosie, Customer Services.
Posted 2 years ago
C Golomb
Verified Buyer
“Never received my order”
Helpful Report
Posted 2 years ago
Hello Thank you for taking the time to leave a review. Your order was dispatched on the 7th May, and I can see it reached Canada & was delivered to you by the 16th May. I'm sorry if you were expecting it sooner, overseas deliveries can take a little extra time to reach their destination. I hope you're happy with your purchase. Kind regards, Rosie, Customer Services.
Posted 2 years ago
L Beavan
Verified Buyer
“You have to pay postage to get the shoes delivered and also to return them. I wouldn’t buy from Charles Clinkard again.”
Helpful Report
Posted 2 years ago
Hello Thank you for your review. We offer free standard delivery on orders over £40 which I can see was selected for your order, meaning no delivery fee was paid. You can return your order to any Charles Clinkard store, if posting back to us we do ask customers to cover the cost of returning the parcel. This can be done by any courier of the customers choice and be returned for as little as £3.30 on a Royal Mail second class tracked service. To find out more information regarding returns, this can be found on our returns tab at the bottom of the website. There is also a link to collect Plus where for £4.49 you can buy a label that covers up to 10 kilo of returns, which would allow you to send several pair back at the one low cost. I hope that this information helps for future reference. Kind regards Michael
Posted 2 years ago
L Barton
Verified Buyer
“Sandals had loose stitching and a tear in the leather after 10 mins use . Rubber heals wore down - appeared to have been worn previously and returned or extremely poor quality product . Let down for my overseas holidays as unfit for purpose”
Helpful Report
Posted 2 years ago
Hello Thank you for your review. I’m sorry to hear the condition your sandals have arrived in; I can see you have previously contacted us; a pre-paid label has been sent to create an exchange for you. If you have chose to keep the shoes and they have now become damaged, we would be happy to examine them for any manufacturing faults, you can return them to us, using the prepaid provided for inspection. I’m sorry for any inconvenience caused. Kind regards Michael
Posted 2 years ago
S Brailey
Verified Buyer
“The service is great but a shame I have to pay to return. I will not be ordering from your website again. If I had realised before I would not have bought from you.”
Helpful Report
Posted 2 years ago
Thank you for your review. We do deliver free of charge and if a customer needs an exchange, again we cover the postal costs to you. We do ask customers to return items at their own cost or take back to one of our stores if they have one close enough to them. There is a link on our website to Collect + where for £4.49 you can buy a label that will cover up to 20 kilo of returns so that you can send several items back in one package. If you o choose your own method of return, we find that Royal Mail second class is the cheapest way at around £3.00 and you can add tracking for aproximately 80p more. We do hope that you will shop with us again in the future and that this information is of help. Kind regards, Janice - customer services
Posted 2 years ago
Anonymous
Verified Buyer
“Good delivery time. Poor that you have to pay to return items that don't fit. Be aware of this when you order. It is there in the small print but expect to pay around £6 to return an item.”
Helpful Report
Posted 2 years ago
Thank you for your review. Although delivery is free, we do ask customers to cover the cost of returns, it is in our return infomation. https://www.charlesclinkard.co.uk/returns-i17 You can return shoes via Royal Mail 2nd class for around £3.00. We would recommend some tracking for aproximately 80p more. You can also take back to a Charles Clinkard store free of charge or from the link on our website, buy a collect + label for £4.49 which covers up to 10 kilo so you can return several pair at this low cost. I hope that this helps for future reference if you do decide to order again. Kind regards, Janice - customer services
Posted 2 years ago
J Martin
Verified Buyer
“Everything exceptional from ordering to delivery I ordered 2 pairs different sizes for fit and I intended to buy two pairs in different colours. When I went to return the item it cost me £7.45 so I am afraid I shall not be buying from you again.”
Helpful Report
Posted 2 years ago
Hello Thank you for your review. We are pleased to hear you enjoyed your experience shopping with us. I’m sorry to hear how much you have been charged for the return of your item, you can use a second class tracked service with Royal Mail which will cost around £3.30 for one pair. We also have a link on our website for a collect + label which you can print off at home for £4.49. Kind regards Michael
Posted 2 years ago
H Bradley
Verified Buyer
“Hello, I had no problems with finding what I wanted or delivery and I'm very pleased with my new mules. I was surprised to find a label attached to the Rohde Ally pair which states; OUR PRICE £35 RRP £40. I paid £40.”
Helpful Report
Posted 2 years ago
Hello Thank you for your review. I’m sorry to hear that your shoes arrived with a sale sticker on. Although they may have been in the sale at some point, I can guarantee you paid the correct price for the shoes at the time the order was placed. You will receive a message from our customer service team regarding this. Kind regards Michael
Posted 2 years ago
K McDermott
Verified Reviewer
“I ordered 2 styles of boots in 2 sizes online . The one style arrived with one of the boots badly scuffed - it had obviously not been checked before being sent out . The lady in the Stratford store totally agreed when I returned them . I phoned up customer services to report the problem and re-ordered another pair explaining I needed the boots within a few days . I thought that as these were a replacement these would be sent out next day - 4 days later still waiting . I emailed sales to enquire and no reply .On phoning to chase the order I am told they have not received the boots yet to despatch . The other pair of boots were advertised online differently to the size that came on the boot .I ordered a 7 and 8 and they came as a 6.5 and a 7.5 . Not happy with the online shopping experience .”
Helpful Report
Posted 2 years ago
Hello Thank you for your review. I’m sorry to hear about your recent experience. I understand from your feedback and notes on your account, it hasn’t gone as smoothly as it should have. Please be assured, I have passed your correspondence to our Warehouse & Team Manager to investigate. I hope you will accept my apologies for the inconvenience caused. Kind regards Michael
Posted 2 years ago
A
Unverified Reviewer
“Shan’t be buying from this company again. When an item needs to be returned because it doesn’t fit you have to pay to return. I shop regularly on line and this is the first time I have had to pay to return. Never again.”
Helpful Report
Posted 2 years ago
Thank you for your review. We do deliver free of charge, but as stated in our terms and conditions, and within our returns information, we do ask customers to cover the cost of returns. You can buy a label from Collect Plus via a link on our website, where for £4.49 you can buy a tracked label, this will cover up to 10 kilo in one package allowing several returns in one parcel. You can also return your order free of charge to any Charles Clinkard store. This may help for future reference. Kind regards, Janice - customer services
Posted 2 years ago
Anonymous
Verified Buyer
“Ordered a pair of Gabour shoes in navy when the order arrived the shoes were beige, I contacted customer services who in all fairness was very helpful & i was able to send the incorrect shoes back & get a refund. However they need to employ people who can read & pick orders correctly.”
Helpful Report
Posted 2 years ago
Thank you for your review. We are genuinally sorry that this happened. There was a mix up with the order and the person who ordered the beige received the blue. This has totally been an error in our dispatch and please be assured that we will let them know to be more careful to avoid it happening again. We do have the correct colour available should you wish to order again. Kind regards, Janice - customer services
Posted 2 years ago
Charles Clinkard is rated 4.8 based on 49,681 reviews
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