Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 48,985 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 48,985 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 22nd April 2025

Charles Clinkard 5 star review on 11th April 2025

Charles Clinkard 1 star review on 4th April 2025

Charles Clinkard 5 star review on 26th February 2025

Charles Clinkard 5 star review on 6th February 2025

Charles Clinkard 5 star review on 29th January 2025

Charles Clinkard 5 star review on 17th December 2024

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received my order”

Helpful Report

Posted 1 year ago

Hello Thank you for taking the time to leave a review. Your order was dispatched on the 7th May, and I can see it reached Canada & was delivered to you by the 16th May. I'm sorry if you were expecting it sooner, overseas deliveries can take a little extra time to reach their destination. I hope you're happy with your purchase. Kind regards, Rosie, Customer Services.

Posted 1 year ago

“You have to pay postage to get the shoes delivered and also to return them. I wouldn’t buy from Charles Clinkard again.”

Helpful Report

Posted 1 year ago

Hello Thank you for your review. We offer free standard delivery on orders over £40 which I can see was selected for your order, meaning no delivery fee was paid. You can return your order to any Charles Clinkard store, if posting back to us we do ask customers to cover the cost of returning the parcel. This can be done by any courier of the customers choice and be returned for as little as £3.30 on a Royal Mail second class tracked service. To find out more information regarding returns, this can be found on our returns tab at the bottom of the website. There is also a link to collect Plus where for £4.49 you can buy a label that covers up to 10 kilo of returns, which would allow you to send several pair back at the one low cost. I hope that this information helps for future reference. Kind regards Michael

Posted 1 year ago

“Sandals had loose stitching and a tear in the leather after 10 mins use . Rubber heals wore down - appeared to have been worn previously and returned or extremely poor quality product . Let down for my overseas holidays as unfit for purpose”

Helpful Report

Posted 2 years ago

Hello Thank you for your review. I’m sorry to hear the condition your sandals have arrived in; I can see you have previously contacted us; a pre-paid label has been sent to create an exchange for you. If you have chose to keep the shoes and they have now become damaged, we would be happy to examine them for any manufacturing faults, you can return them to us, using the prepaid provided for inspection. I’m sorry for any inconvenience caused. Kind regards Michael

Posted 2 years ago

“The service is great but a shame I have to pay to return. I will not be ordering from your website again. If I had realised before I would not have bought from you.”

Helpful Report

Posted 2 years ago

Thank you for your review. We do deliver free of charge and if a customer needs an exchange, again we cover the postal costs to you. We do ask customers to return items at their own cost or take back to one of our stores if they have one close enough to them. There is a link on our website to Collect + where for £4.49 you can buy a label that will cover up to 20 kilo of returns so that you can send several items back in one package. If you o choose your own method of return, we find that Royal Mail second class is the cheapest way at around £3.00 and you can add tracking for aproximately 80p more. We do hope that you will shop with us again in the future and that this information is of help. Kind regards, Janice - customer services

Posted 2 years ago

“Good delivery time. Poor that you have to pay to return items that don't fit. Be aware of this when you order. It is there in the small print but expect to pay around £6 to return an item.”

Helpful Report

Posted 2 years ago

Thank you for your review. Although delivery is free, we do ask customers to cover the cost of returns, it is in our return infomation. https://www.charlesclinkard.co.uk/returns-i17 You can return shoes via Royal Mail 2nd class for around £3.00. We would recommend some tracking for aproximately 80p more. You can also take back to a Charles Clinkard store free of charge or from the link on our website, buy a collect + label for £4.49 which covers up to 10 kilo so you can return several pair at this low cost. I hope that this helps for future reference if you do decide to order again. Kind regards, Janice - customer services

Posted 2 years ago

“Everything exceptional from ordering to delivery I ordered 2 pairs different sizes for fit and I intended to buy two pairs in different colours. When I went to return the item it cost me £7.45 so I am afraid I shall not be buying from you again.”

Helpful Report

Posted 2 years ago

Hello Thank you for your review. We are pleased to hear you enjoyed your experience shopping with us. I’m sorry to hear how much you have been charged for the return of your item, you can use a second class tracked service with Royal Mail which will cost around £3.30 for one pair. We also have a link on our website for a collect + label which you can print off at home for £4.49. Kind regards Michael

Posted 2 years ago

“Hello, I had no problems with finding what I wanted or delivery and I'm very pleased with my new mules. I was surprised to find a label attached to the Rohde Ally pair which states; OUR PRICE £35 RRP £40. I paid £40.”

Helpful Report

Posted 2 years ago

Hello Thank you for your review. I’m sorry to hear that your shoes arrived with a sale sticker on. Although they may have been in the sale at some point, I can guarantee you paid the correct price for the shoes at the time the order was placed. You will receive a message from our customer service team regarding this. Kind regards Michael

Posted 2 years ago

“I ordered 2 styles of boots in 2 sizes online . The one style arrived with one of the boots badly scuffed - it had obviously not been checked before being sent out . The lady in the Stratford store totally agreed when I returned them . I phoned up customer services to report the problem and re-ordered another pair explaining I needed the boots within a few days . I thought that as these were a replacement these would be sent out next day - 4 days later still waiting . I emailed sales to enquire and no reply .On phoning to chase the order I am told they have not received the boots yet to despatch . The other pair of boots were advertised online differently to the size that came on the boot .I ordered a 7 and 8 and they came as a 6.5 and a 7.5 . Not happy with the online shopping experience .”

Helpful Report

Posted 2 years ago

Hello Thank you for your review. I’m sorry to hear about your recent experience. I understand from your feedback and notes on your account, it hasn’t gone as smoothly as it should have. Please be assured, I have passed your correspondence to our Warehouse & Team Manager to investigate. I hope you will accept my apologies for the inconvenience caused. Kind regards Michael

Posted 2 years ago

“Shan’t be buying from this company again. When an item needs to be returned because it doesn’t fit you have to pay to return. I shop regularly on line and this is the first time I have had to pay to return. Never again.”

Helpful Report

Posted 2 years ago

Thank you for your review. We do deliver free of charge, but as stated in our terms and conditions, and within our returns information, we do ask customers to cover the cost of returns. You can buy a label from Collect Plus via a link on our website, where for £4.49 you can buy a tracked label, this will cover up to 10 kilo in one package allowing several returns in one parcel. You can also return your order free of charge to any Charles Clinkard store. This may help for future reference. Kind regards, Janice - customer services

Posted 2 years ago

“Ordered a pair of Gabour shoes in navy when the order arrived the shoes were beige, I contacted customer services who in all fairness was very helpful & i was able to send the incorrect shoes back & get a refund. However they need to employ people who can read & pick orders correctly.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are genuinally sorry that this happened. There was a mix up with the order and the person who ordered the beige received the blue. This has totally been an error in our dispatch and please be assured that we will let them know to be more careful to avoid it happening again. We do have the correct colour available should you wish to order again. Kind regards, Janice - customer services

Posted 2 years ago

“Ordered a pair of shoes on line. Two days later they e mailed me to say they were out of stock. Still waiting for my refund. Very disappointed.”

Helpful Report

Posted 2 years ago

Thank you for your review. This order was placed and sent out to you with DPD, however I can see that a different order with us was cancelled as we had no stock. We do apologise for this and can assure you that your refund has been made and should show back into your account within 4 working days. I also sent an email to you via the order. We do apologise that this has happened. On the odd occasion demand can exceed supply and this is what has happened on this occasion. We are genuinally sorry for your inconvenience. Kind regards, Janice .

Posted 2 years ago

“Order accepted by Charles Clinkard ....only to be cancelled the next day due to lack of stock”

Helpful Report

Posted 2 years ago

Hello Thank you for your review. I’m sorry to hear the shoe you ordered was out of stock, we do aim to maintain an accurate stock reflection on our website. Unfortunately, on this occasion, demand outstripped supply. We are pleased to see you have placed another order. Kind regards Michael

Posted 2 years ago

“Ordered to be delivered to Matalan, never arrived, told by Charles Clinkard that Matalan no longer accepts DPD deliveries and it was on its way back to them! Matalan DO accept DPD as I went for 3 days on the trot and they had deliveries every day! Got money back & re-ordered on the 8th but had no confirmation its been dispatched yet, kind of lost faith of ever getting this bag :-(”

Helpful Report

Posted 2 years ago

Thank you for your review. I am sorry that there has been a problem with your delivery from DPD, we do not know why this has happened and apologise sincerely for your inconvenience. Your second order has been disptched today and should be with you on Tuesday 14th February. Kind regards, Janice - customer services

Posted 2 years ago

“I am usually very pleased with Charles Clinkard and have been shopping with this company for years. This time the boots, although listed available online were not. I ordered the boots and a pair of slippers. The slippers were an add on. I was charged for the boots and had to write to customer service. The charge was credited but since there was a day between the transactions I was charged about 50 cents in exchange rate for the error. I was disappointed with the experience because I would not have ordered the slippers alone and pay the shipping. The exchange rate fee although small was annoying as it was the company's error. I was told that the boots were not available in the color I ordered but I was not asked if I would like another color.”

Helpful Report

Posted 2 years ago

Hello Thank you for your review. We are happy to see you are normally pleased with the service provided for your previous orders, we really value your custom. Unfortunately, the boots you ordered come directly from a supplier, we do try to manage the stock levels as accurate as possible but as they are not in our warehouse they can sometimes be out of stock before we are updated. I’m sorry for any inconvenience caused. You should have been contacted to check if you would have just liked the slippers sending out. I have contacted you privately to resolve the matter. Kind regards Michael

Posted 2 years ago

“Quality of shoes not as described and down side spent £55 and £11 to return at least over the cost of returns and then maybe consider exchange.did not though the risk of wrong size only to pay more money to return. Will not use again had to chase refund on a couple of occasions.”

Helpful Report

Posted 2 years ago

Hello Thank you for your review. I’m sorry to hear how much you paid to return your order to us, You can return your order to any of our stores for free. You can purchase a collect plus label from our website for £4.50 or you can also use Royal Mail, second class tracked service this can start from as little as £3.30 which are all much cheaper options. When your order comes back to us, it can take up to 3 working days to process your return depending on quantity of returns, I can see your refund was issued instantly once processed. Kind regards Michael

Posted 2 years ago

“The girl that served me wasn’t really bothered, good job I knew what I wanted.”

Helpful Report

Posted 2 years ago

Hello Thank you for your review. I can see you returned your order to our Shrewsbury store; I will pass this on to the store to investigate the service you received. Please accept our apologies. Kind regards Michael

Posted 2 years ago

“The boots arrived with one paler than the other and with a scuffed toe! Very disappointing. I returned them”

Helpful Report

Posted 2 years ago

Hello Thank you for your review. I'm sorry to hear the condition your boots arrived in. This should have been checked by our dispatch team, before being sent. I can see your boots have now been returned. I'm sorry for any inconvenience. Kind regards Michael Customer Services

Posted 2 years ago

“Speedy email acknowledgement of order and then an email stating despatched Then never received a tracking number from courier, or any contact from the store I was collecting from to say it had arrived - I had to chase to see where it was - not a great experience overall, although the boots were great!”

Helpful Report

Posted 2 years ago

Thank you for your review. When an item is to be collected from store as this one is, we do email to say it has been dispatched as you received, but do not have a tracking number as this is taken to the store along with other items using our own van. I am sorry if you were waiting for a tracking number. With regard to the store letting you know that the order had arrived, I am sorry that this had not happened, but there is no telephone number on your order for them to call you. They could have emailed and I am sorry that this was not done. We are happy to hear that you are happy with the boots. Kind regards, Janice - customer services

Posted 2 years ago

“I buy Gabor shoes regularly from Clinkard but on this occasion, I was returning a pair of boots that I had ordered online which I couldn't even get on. The assistant refunded my purchase but was so overbearing when I was trying to find another pair. I asked for Gabor shoe boots but she had no idea what I was talking about. Eventually, I was persuaded to order a pair of Gabor blue Sherbert shoe boots to replace the pair I was having problems with. I was phoned on 2 separate days to say my order had arrived and went to pick them up today. The leather on the new shoes was so crumpled I didn't even try them on. The assistant said that, that particular shoe was like that. This is not true. My old sherbert shoes which I wore last year are immaculate but they creak on wearing this year. I took them with me just to check that if I bought the new pair the same thing wouldn't happen. Both assistants couldn't help just gave me a telephone no for Gabor. I have travelled from Pontefract twice this week to Meadowhall to buy your shoes. Each time there have been no other customers but me, and I am not surprised considering your staff's lack of customer care.”

Helpful Report

Posted 2 years ago

Thank you for your review. I am sorry to hear of the experience that you have had in store. Customer service is very important to us and we apologise that you have been let down on this occasion. We will pass your comments (but not your name) on to a manager so that they can deal with this in store. We do hope that you find something that you like as much as the Gabor sherbert, they are a lovely shoe. I have added a web address to high cut shoes for you, there is a limited choice at the present time. YOu may need to copy and paste this. https://www.charlesclinkard.co.uk/search?query=high+cut+shoe&sid=hBGH120646fkX9VNjr0mFV80mhbWiK Kind regards, Janice - customer service

Posted 2 years ago

“Unfortunately cost of returns is up to the buyer. Boots were heavy so ended up £15 out of pocket, won't use CC again for this reason”

Helpful Report

Posted 2 years ago

Hello Thank you for your review. I’m sorry to hear the amount you have paid to return your parcel; This sounds extremely high and believe the courier may have offered you the best delivery package available. You can return your order to any of our stores for free. You can purchase a collect plus label from our website for £4.50 or you can also use Royal Mail, second class tracked service is a very popular option and this can start from as little as £3.30. Kind regards Michael

Posted 2 years ago

Charles Clinkard is rated 4.8 based on 48,985 reviews