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Charles Clinkard Reviews

4.8 Rating 45,088 Reviews

96 %

of reviewers recommend Charles Clinkard

Company Reviews

Product Reviews

4.8

Based on 45,088 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 20th April 2024

Charles Clinkard 5 star review on 20th April 2024

Charles Clinkard 5 star review on 13th March 2024

Charles Clinkard 5 star review on 5th March 2024

Charles Clinkard 5 star review on 5th March 2024

Charles Clinkard 5 star review on 5th March 2024

Charles Clinkard 5 star review on 2nd March 2024

257

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The order arrived promtly. However the sticky label on the insole was stuck on so strongly that taking it off pulled some of the lining material off leaving it looking a mess. it wouldn't have been so bad if it had been a shoe but it was a mule and so the sole would have shown when sitting as it was under the heel. I will be returning these but have ordered another pair as I really liked them and they were so comfortable. I will soak the sticky label off with warm water and sticky stuff remover.”

Posted 1 year ago

Thank you for your review. We are sincerely sorry that you have received a pair of shoes that have a label that you were unable to remove. Dampening the label does help, or even if you water down some nail varnish remover it should lift out for you as it breaks down the glue. We would recommend not getting them too damp and the innersole will stay looking new. We hope that the sticky stuff remover works for you should the next pair also have a label inside. Kind regards, Janice - customer services

Posted 1 year ago

“The shoes are lovely and very comfortable so long as you don’t walk anywhere because when you do the sling back does not stay on your heel making them feel like a very heavy flip flop and you can’t walk properly in them. They were an expensive shoe and I am very disappointed with them.”

Posted 1 year ago

Thank you for your review. The slingback should be tight enough to not slip down when you are walking, unfortunately, with this shoe there is no buckle to enable you to make it tighter. You can buy a gel heel grip for sling backs that does not show and stops the shoe strap from slipping. You can get these in most good shoe shops. You may find that this helps a lot. I hope that this helps. Kind regards, Janice - customer services

Posted 1 year ago

“I order these online. They were in the sale. Very disappointed when received, as they had been used. There were marks on the soles, where someone had walked on them also scuff makes all over the edges of the sandals. I complained, by phone, after a few email I was given 15% off the price. If it wasn’t for the fact I needed them this Saturday gone, I would have sent them back. Not the outcome I would have expected from a major shoe company , such as yours. One very disappointed customer.”

Posted 1 year ago

Thank you for your review. We are sorry that you received shoes that looked worn. Shoes may have been tried on, but all orders should be checked for quality before sending them out. It seems that on this occasion we have let you down. Please be assured that we will let our dispatch team know of your disappointment and ask them to be more careful in the future to avoid disappointment to others. Kind regards, Janice - customer services

Posted 1 year ago

“Sizing of sandals off by a mile - size 4 too small (my usual size) - size 5 still too small so have given up and will return both items - really liked them so very disappointed in this item”

Posted 1 year ago

Thank you for your review. We are sorry to hear that you find the sizing of these shoes small, and thank you for sharing your findings which will help others when they are browsing. I hope that you find a sandal that is a better fit for you. kind regards, Janice - customer services

Posted 1 year ago

“I have paid to return a purchase yet again. The trainers were not trainers but fashion boots. Really disappointed that they had no trainer insole.”

Posted 1 year ago

Thank you for your review. You ordered Gabor Bulner Women's Casual Ankle Boots. These are not trainers but are boots. I am sorry if this is not what you were expecting. Kind regards, Janice - customer services

Posted 1 year ago

“I don’t appreciate having VAT added on to my goods at the checkout. I also will not shop with you again because of having to pay postage on returns.”

Posted 1 year ago

Thank you for your review. The price shown advertised is the price that you would pay for the shoe. We do not add VAT afterwards, but the breakdown may show the amount that was VAT within that price. We do deliver free of charge but ask the customer to cover the cost of return postage or return to a Charles Clinkard store. We allow up to 1 year to return for a refund or exchange so long as the shoe is unworn. Kind regards, Janice - customer services

Posted 1 year ago

“The shoes i ordered were listed at Fifty seven pounds fifty in your sail when the statement arrived you had charged me sixty nine pounds ninety nine. Please can you rectify this mistake .”

Posted 1 year ago

Thank you for your review. These shoes were reduced from £95.00 to £69.00 in the sale and have never been lower in price. You should see that your order confirmation shows £69.00. This was sent to you on the 3rd of July and the shoes were then dispatched on the 5th of July. If you are not happy with the price charged which will have shown when you made the order, you can return them unworn for a full refund, by post or you can take them back to a Charles Clinkard store. I hope that this helps. Kind regards, Janice - customer services

Posted 1 year ago

“sandals too small nice quality not happy about paying to send parcel back will not be reprdering”

Posted 1 year ago

Thank you for your review. You can return orders back to any Charles Clinkard store or return by post. We would exchange and cover the cost of the postage to you, but do ask customers to cover the postage cost if they are returned, unless there was a fault. Thank you for your comments which we will pass on to the relevant department. Kind regards, Janice - customer services

Posted 1 year ago

“Items arrived later than stated delivery date”

Posted 1 year ago

Thank you for your review. We apologise sincerely that your order was later than you expected. This was dispatched a day later than it should have been and we have refunded your express postage. I am sorry for any inconvenience caused. Kind regards, Janice - customer services

Posted 1 year ago

“I purchased a pair of shoes from you in store (Sheffield Medowhall) and since they did not have the size in stock they arranged home delivery. These were delivered and unfortunately, they sent the wrong size. I had to return these items at my own expense which since the mistake was yours seems rather unfair. The cost of the return was £4.45. The correct size was eventually delivered but in view of the costs involved in returns I am pretty sure that I will not use this service again.”

Posted 1 year ago

Thank you for your review. I can see that you returned the shoe that was ordered and then asked for an exchange for a smaller size which we have arranged for you. There does not appear to be a mistake. However, if you feel that there is please call us on 0345 241 7742 (only a local rate charge and not a premium number) so that we can look into this further for you. Alternatively, email sales@clinkard.co.uk. If an error has been made, we would not expect a customer to have to pay for the return and can certainly also look into this if you could please let us know what the error was. We look forward to hearing from you. Kind regards, Janice - customer services

Posted 1 year ago

“Just received my order yesterday. Fast delivery. Good quality. But...extremely disappointed by the appearance of the shoes. Totally different shape and pattern from the picture on the website. Doesn't worth the money. I had to return them. Shame.”

Posted 2 years ago

Hello Thankyou for your review. We are sorry to hear your comments regarding the shoes. The stock is sent directly from Clarks and we will ensure your disappointment is passed onto them directly, With reference to your order experience, its lovely to hear you had such a positive experience and we hope you will return in the future for your footwear requirements. If we can assist with this please do get in touch on 0345 241 7742 or send an email to sales@clinkard.co.uk. Kind Regards Nicola-Customer Services

Posted 2 years ago

“Bought it for my wife but it looks like it was ex display which was a little bit disappointing for my wife, but still decided to keep it as it was a sale item.”

Posted 2 years ago

Hello Thankyou for your review. Hello, Thank you for your email. We would like to thoroughly apologise you have received your shoes in a poor condition. We employ a rigorous quality check procedure in our dispatch area and we would like to apologise that on this occasion it seems your order has been missed. Please be assured your comments will be passed onto the team taking care of your order and we hope you will return to us in the future. Kind Regards Nicola-Customer Services

Posted 2 years ago

“SAdly I didn't receive the order placed. I choose to click and collect from a DPD pick up store but the parcel never arrived. I called customer services and they recalled the parcel from DPD and anticipated sending me another pair but sadly the pair that had been despatched was the last of that pair so my order got cancelled.”

Posted 2 years ago

Thank you for taking the time to leave us your review. Please accept our apologies, feedback is important as it helps us going forward as a company and we hope this will not deter you from ordering again. If we can offer assistance do not hesitate to contact us. Kind regards, Dawn - Customer services

Posted 2 years ago

“I odered a pair of sandels from you because my size was not avaliable, in your Newcastle store. When they arrived l discovered that they had been used and were worn. I returned these and received refund. Not happy that this had occurred.”

Posted 2 years ago

Hello Thankyou for your review. Items are checked prior to sending and we are disappointed you received a poor quality pair. We are sorry for the inconvenience caused and will ensure your comments are fedback to the teams who took care of your order. Kind Regards Nicola-Customer Services

Posted 2 years ago

“Had Dispatch email, tracking didn’t work, click and collect delivery- no info received- called on receipt of this email (6 days later) to be told at click and collect location- attended today (first day shop open since my call to say parcel sent back as not collected within 7 days. Fuming”

Posted 2 years ago

Hello Thank you for your review. When the orders have been dispatched the tracking for this is sent however it may not yet have been scanned in by the courier, therefore, no information would be available for you. We understand you did not receive your Click and Collect code for the courier and we have ensured this has been fed back to the company as this is something you should indeed have received to enable you to pick up your items. Our Customer Services Team have been in touch regarding your order and these will be resent to the home address we have recorded on your invoice. Please accept our apologies, feedback is important as it helps us going forward as a company and we hope this will not deter you from ordering again. If we can offer assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 2 years ago

“Won’t be ordering from them again as it is too expensive to return them if they are not suitable. You need to try shoes on so will only order from “free return” shops in future.”

Posted 2 years ago

Hello, Thankyou for your review. We are sorry to hear you will not be returning to us again in the future. We offer free standard delivery on orders over the cost of £40.00 and additional premium services such as Next Day and Express for a further fee. Our terms and conditions offer advice on both our returns and delivery policy as well as this being included alongside the items prior to adding to the basket. You have 365 days to return an unworn item and are also welcome to take to a Charles Clinkard store as long as you have your proof of purchase. Our store locator can be found here: https://www.charlesclinkard.co.uk/map We hope you will return to us for your footwear requirements and our Customer Services Team is available seven days a week on 0345 241 7742 or by email sales@clinkard.co.uk. We appreciate all feedback from our customers as it helps us go forward as company. Kind Regards Nicola-Customer Services

Posted 2 years ago

“The boot arrived very quickly, and well wrapped and boxed. However, when I bought the boot on-line, the site clearly said no postage over £40.00 purchase. I was charged £5.95 and attempted to cancel the order - I had no response to my request, I still haven't. The order arrived - I paid to send it back immediately. The best thing about this whole transaction was the swift refund, minus the cost of P & P. The postage has since been refunded since my negative review. Thank you.”

Posted 2 years ago

Thank you for your review. You are right that standard postage is free if your order is over £40, this is including sale items if they are also over £40. I had a look at your order and because you have opted for a next day delivery, this is why there has been a postage charge. Your order will have been prioritised above others and sent out the same day as you ordered, using an overnight courier. I have searched for an email from you but cannot see one, we reply to all emails so I apologise that you tried to cancel and did not get a reply. The best way to do this is call as you would get an instant response. it is only a local rate charge and not a premium number. 0345 241 7742. We are sorry for your disappointment, and have on this occasion refunded your postage as a goodwill gesture. Kind regards, Janice - customer services

Posted 2 years ago

“Stitching on the front of one trainer was ripped. Would be great to have paid return postage.”

Posted 2 years ago

Hello Thankyou for your review. We do ask for return postage to be covered by the customer however on this occasion we would like to offer further assistance. Please can you send your images to sales@clinkard.co.uk along with the order number so our Customer Services Team can take a closer look. We are sorry for any disappointment and look forward to speaking with you very soon. Kind Regards Nicola-Customer Services

Posted 2 years ago

“Ordered four pairs of shoes/boots to try, took slightly longer to arrive than expected. Three pairs well packaged but just not suitable. One box had two shoes of different sizes. This also happened to me in-store previously.”

Posted 2 years ago

Hello Thankyou for your review. Items are checked prior to sending and we are disappointed you received odd products. This has been fed back to the teams involved as well as the store. We can see a refund has now been issued for you and another separate email has been sent regarding this. If we can help further please do not hesitate to contact us and we apologise for the inconvenience. Kind Regards Nicola-Customer Services

Posted 2 years ago

“I ordered and paid for the purchase to be gift-wrapped. The goods were as always exactly what I wanted and I have no complaints about them but the gift(?) wrapping was truly amateurish and atrocious. I am sure that Charles Clinkard,whoever he may be, would not have wanted to present his wife with the mess you expected me to do. If you cannot make a gift wrapping presentable then I suggest you stop offering and charging for it. I certainly will not be availing myself of this service in future”

Posted 2 years ago

Hello Thankyou for your review. We are delighted the items were what you were looking for however are very disappointed with the feedback regarding our wrapping service. We have issued a refund back for this and please allow time for the funds to clear back to the method of payment used. Feedback has been provided to the team involved in this and we appreciate you taking the time to let us know. Kind Regards Nicola-Customer Services

Posted 2 years ago

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Charles Clinkard is rated 4.8 based on 45,088 reviews