Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 49,684 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 49,684 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 11th April 2025

297

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a nice pair of boots for delivery to Ireland. After a week, the order was automatically cancelled and a refund initiated (not by me!). When I called (international call) the Clinkard support number, a very helpful and polite call service agent advised me that he was unfortunately unable to provide any explanation as to why the goods could not be delivered. Probably a good idea to remove products from the web portal where they can be ordered but cannot be delivered. Doh!”

Helpful Report

Posted 2 years ago

Hello Thank you for your review. Once again please accept our apologies for DPD being unable to deliver your parcel. Please be assured, we will pass this feedback to our carriers, as it is unusual. Once the parcel was returned to us a refund was automatically issued. I’m sorry for your experience on this occasion and I hope you will shop with us again in future, as I’m sure this will have been an isolated incident. Kind regards Michael Customer Services

Posted 2 years ago

“In trying to select some mens boots, most images do not include a 45 degree angled view from above, except from Crocs for some reason, which makes it off-putting to decide; so I tend to go to a Different Site. Not good, no?”

Helpful Report

Posted 2 years ago

Hello Thank you for your review. Our listings provide a wide range of angles to try and show the full range of the item. I’m sorry that our listings have not provided you with the angle you have been looking for when selecting your boots. I will pass this on to our marketing team for feedback. Kind regards Michael Customer Services

Posted 2 years ago

“Boots arrived & box was in bits . Don't think I will order again as had to pay for returns - most companies pay to return”

Helpful Report

Posted 2 years ago

Thank you for your review. I am sorry to hear about the condition of the box when you received your order. With regards to returns, you can take back to any Charles Clinkard store, we do deliver free of charge, but if a customer wishes to return by post, we ask if they can cover the cost. We do have a link on our website to collect + where for £4.49 you can send back up to 10 kilos for this one low price. I do hope that this helps for future reference. Kind regards Janice - customer services

Posted 2 years ago

“Charged for delivery when website stated free over £40. Sent email,no response. Very disappointed,probably won't order again from Clinkardds”

Helpful Report

Posted 2 years ago

Thank you for your review. Our delivery is free for orders over £40, but on your order an express service option was chosen. This would incurr postage costs and ensure that your order is dispatched in a maximum of 3 working days and then an overnight courier service used. We are sorry if this is not what you wanted, but this is the reason why you were charged postage. Kind regards, Janice Customer services

Posted 2 years ago

“Brilliant customer service buying shoes for our 5 year old daughter, very friendly & knowledgeable staff - tried on some different shoes to find the right pair in less than 10 minutes. Then paying for the shoes took longer than 10 minutes because there were 2 customers in front of us but only one till in the Summertown (Oxford) shop. Could Charles Clinkard make the small investment in a second till so that customers are not subjected to such long waiting times - hate to think how long it would take to checkout if the shop was really busy. Surely a second till would make life easier for your staff too, and less likely to experience annoyed and angry customers.”

Helpful Report

Posted 2 years ago

Thank you for your review and for your findings within the store. We are sorry to hear that you had a long wait in store to pay for your shoes and apologise sincerely for your inconvenience. I have passed your comments on to the store and area manager to let them know of your findings and hope that we may be able to make things easire for customers in the future. Kind regards, Janice - customer services

Posted 2 years ago

“Liked that pair of slippers. Oh! No size 4's Liked this pair. No size 4's What about this pair, in grey? Oh! No grey. And that's the first 3 pairs I went for! I've just wasted about 30mins searching around for a present, in what looks like 6 pages of stock. I don't think so. Very disappointed.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear that you have had problems finding something suitable on our site. If you use the filters on the website, it allows you to put in colour, size etc and will take out anything that is not in stock and show the items that are. I hope that this helps for future reference and that you find somehting that you like. Kind regards, Janice - customer services

Posted 2 years ago

“The sale's assistant didn't explain entire refund policy even though I mentioned my health issues. I do appreciate that store manager accepted return, but she actually made me feel like I was a criminal. I don't think I will come back to this store.”

Helpful Report

Posted 2 years ago

Thank you for your review. I am sorry to hear that you have had a problem when you were returning an item to store. We accept returns so long as unworn for up to 365 days. As long as you have proof of purchase from a Charles Clinkard store, or from Gabor, then there should not be an issue. In this case you had an order number, so this is proof of purchase. We apologise sincerely that you have had this experience and will ask the store to be more considerate when customers bring an item back. Kind regards, Janice - customer services

Posted 2 years ago

“One of the shoes l bought is used, there’s a colour difference also the number did not fit. I sent it to return the product.”

Helpful Report

Posted 2 years ago

Hello Thank you for getting in touch with us. I am sorry to hear the item you received is not as expected. We'll examine them once we have them back and contact you with the outcome. Please accept our apologies for the inconvenience caused. Kind regards, Rosie, Customer Services.

Posted 2 years ago

“The delivery and packing I cannot fault. However the boots ordered were supposed to be an H width. I have fairly wide feet ,and these were very tight. So I was very disappointed as the boots were nice. Returned straight away. I feel they were wrongly represented.”

Helpful Report

Posted 2 years ago

Thank you for your review and letting us know that you found our delivery and packing to be good. With regards to the boots, we are sorry to hear that you found these to be too narrow for you. Your findings will help others when they are browsing. Getting a half size bigger can help increase the area within the boots for more comfort, this does not work for everyone, but many customers find this to be the perfect solutiion. It may help you too. Kind regards, janice - customer services

Posted 2 years ago

“Dpd who they use to deliver parcel delivered mine to someone in a car at another address . I had paid express delivery. I not only had to track my own parcel down I didn’t receive it when I was supposed to. Charles Clinkard said they would refund me the postage charge . Although my item is ok and I shall keep Ian very reluctant to buy from them again . In fact I won’t buy anything that is delivered by DPd again. Also the other item that I ordered I am returning hopefully the postage won’t be expensive.”

Helpful Report

Posted 2 years ago

Thank you for your review, I am sorry to hear that you had a problem with DPD, we can use Royal Mail also so if you do order in the future, let us know the order number and we can add this for you. Returns can be returned to store or postal service of your choice. There is a link for £4.49 on our website to collect+ but this covers up to 10 kilos so you may find a cheaper service elsewhere. If you send via the Post Office, second class post to keep costs down, this would be the cheapest way. You can pay extra for insurance and tracking if you wish. Kind regards, Janice - customer services

Posted 2 years ago

“I have used Charles Clinkard on several occasions to buy my favourite slippers. I have found them to be a very reliable company. However my latest experience left a sour note. I had to return a pair of shoes and postage cost me over £6 so I'm afraid I won't be using this company again.”

Helpful Report

Posted 2 years ago

Thank you for your review. You can take returns to any Charles Clinkard store or return by post. A pair of slippers second class post with Royal Mail is around £2.85 so I am sorry to hear that you have paid more than this. You can even add extra tracking for just 80p more. We also have a link on our website that covers up to 10 kilo of returns for just £4.49. I hope that this helps for if you do decide to order again in the future. Kind regards, Janice - customer services

Posted 2 years ago

“Free delivery - excellent! £15 to return the goods - NOT excellent!”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear that you have paid £15 to return your order. You can take back to any CharlesClinkard store, or return by courier or post. We have a link on our returns section on the website to collect+ where for just £4.49 you can return up to 10 kilos so would cover several pair of shoes in one package. I hope that this helps for future reference. Kind regards, Janice - customer services

Posted 2 years ago

“Overpriced for a slipper. Very thin sole not good. Also very tight fit for a size 6”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear that you found this shoe tight for you. With regard to the price, the slipper is of a very high quality and is leather inside and out. We are sorry to hear that you were disappointed. We hope that you find something that you like better and is also a better fit for you. Kind regards, Janice

Posted 2 years ago

“Whereas your products might be fine, your mail order policy of having to pay for returns is not acceptable. How is one meant to try on your shoes without having them sent and if they don't fit how wrong is it that one is forced to pay several pounds to return? Your margins of profit are well able to carry this relatively small cost especially if a deal is made with certain carriers. I purchased a pair of your shoes online via one of your retailers. They fitted perfectly however within the parcel was a returns pre-paid label should I have wished to return. If one of your customers can offer free returns, so can you! I shall not be using your website again.”

Helpful Report

Posted 2 years ago

Thank you for your review. We pay for postage to customers for orders over £40. As we do not have our own delivery service, we pay for the courer service for that delivery. We do as advised in our terms and conditions and in our returns information, ask customers to cover the cost of returns. There is a link on our webite under the returns section where you can purchase a collect+ label for £4.49. This would allow you to return up to 10 kilo (so would cover several pairs of shoes) for this one low cost, or you can take your order back to any Charles Clinkard store. You do have up to one year to do this, so long as the item is unworn. We are sorry that you are disappointed, we do review or policies from time to time and take customer comments into consideration. Kind regards, Janice - customer services

Posted 2 years ago

“Placed an order, which was accepted then sent an email a couple of days later to say it was out of stock. Later that same day received another email to say it was on its way and the money taken. A bit confusing!”

Helpful Report

Posted 2 years ago

Thank you for your review. I am sorry for any confusion, your order was to be sent via the merchandiser and they informed us that your order was out of stock. At the same time a different colleague was processing all on line orders and was not aware of this. i can confirm that full refund has been made and once again apologise that you were sent conflicting information. Kind regards, Janice - customer services

Posted 2 years ago

“I think it’s really poor that I’ve had to pay postage to send items back. Other retailers don’t expect this.”

Helpful Report

Posted 2 years ago

Thank you for your review. We deliver free of charge, but do ask if you can return to a Charles Clinkard store or return by post. The customer pays return postage. You can use the link on our website to collect+ where you can return up to 10 kilo for the low cost of £4.49. This would allow you to send several pair back in one package I hope that this helps for future reference. Kind regards, Janice - customer services.

Posted 2 years ago

“Shoes poor fitting, very annoyed that it cost me £8.95 to return by tracked delivery- won’t be buying online from you again”

Helpful Report

Posted 2 years ago

Thank you for your review. We do deliver free of charge but as if customers can pay for returns or take back to a Charles Clinkard store, we have several in the North East. With regard to postage, you can follow the link on our website to Collect + and for £4.49 you can return up to 10 kilo in one package. Or you can choose a second class service at low cost with Royal Mail and then add tracking for an exta 80p or so. We are sorry to hear that you are disappointed with this service but hope that this information may help for future reference. Kind regards, Janice - customer services

Posted 2 years ago

“Disappointed that return postage is not included as it is with other companies, particularly as there isn't an actual shop in my area.”

Helpful Report

Posted 2 years ago

Thank you for your review. We do deliver orders over £40 free of charge but as shown in our terms and conditions and in our returns, we do ask customers to cover the cost of any unwanted items. There is a link on our website to Collect+ which is £4.49 and covers up to 10 kilo of returns so would cover several pair of shoes for return. One pair may be cheaper by second class Royal Mail. I hope that this helps for future reference. Kind regards, Janice - customer services

Posted 2 years ago

“Initial problems with DPD delivery. When item arrived it was faulty!”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sincerely sorry that the boots that you ordered had a faulty zipper. I have taken a look at your order and can see that we have arranged for them to come back to us. Please let us know when you return them if you would like a replacment for refund. We apologise that you have had this inconvenience. Kind regards, Janice - customer services

Posted 2 years ago

“Bought my daughter's school shoes just before she started back school. She got fitted for a size 11. After her first day at school she came home with big blisters on her heels. After looking at the shoes I discovered I had been sold an 11.5 so she is now wearing 2 pairs of socks until they fit her properly.”

Helpful Report

Posted 2 years ago

Thank you for your review. When you have your childs feet measured in store, this is a guide and you may sometimes find that in certain brands the size may differ slightly and you need maybe a half size larger or smaller. If you feel that your child was not fitted correctly, please go back to store so that they can check for you. Also when you have had soft shoes on during the summer and then go into harder shoes, it is best to wear them around the home at first to get used to them as our feet are no longer used to the harder leather. I do hope that your daughters feet heal soon, and if you do feel that the size is incorrect, that you will give the store an opportunity to have a look. Kind regards, Janice - customer services

Posted 2 years ago

Charles Clinkard is rated 4.8 based on 49,684 reviews