Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 49,729 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 49,729 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 11th July 2025

Charles Clinkard 5 star review on 10th July 2025

Charles Clinkard 5 star review on 28th June 2025

Charles Clinkard 5 star review on 26th June 2025

Charles Clinkard 5 star review on 15th May 2025

300

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered shoes online, arrived heavily scuffed and one shoe was very worn.”

Helpful Report

Posted 1 year ago

Hello Thank you for taking the time to leave a review. I’m sorry to see the condition your shoes have arrived in. We can source pairs from our stores when the stock in our warehouse has been sold out, which may have been tried on at some point. However, this pair has not been checked on the point of dispatch and we will raise this with our dispatch team. I can see you have spoken to our customer service department and a pre-paid label has been sent to you, a pair has been reserved for your exchange. I’m sorry for any inconvenience this has caused. Kind regards Michael

Posted 1 year ago

“I'm sure no fault of Charles Clinkard but that of their courier (DPD). Got postcard to say I was not at home on delivery day. This was untrue. Parcel arrived following day and immediately knew something was wrong by shape of box. Parcel bound with DPD tape and when opened box was completely squashed and one of the shoes damaged. CK responded very promptly to my email and awaiting replacement after sending damaged shoes back.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave some feedback. I am sorry to hear about your recent experience. Please be assured, your feedback has been passed to DPD. Your replacement has been dispatched this morning and should be with you tomorrow. Later this afternoon, your tracking information will be sent to you. I hope this helps, and apologies once again. Kind regards, Rosie, Customer Services.

Posted 1 year ago

“I haven’t got my boots yet! Where are they?”

Helpful Report

Posted 1 year ago

Hello Thank you for taking the time to leave a review. Sorry to hear you haven’t yet received your boots. I can see you have requested to have your parcel sent to your local Charles Clinkard store. I believe the store contacted you on 08/10 to inform you they have been delivered to them. I have checked and your boots are still available for collection, if you are unable to collect them, please call us on 0345 241 7742 and we can issue a full refund. Kind regards Michael

Posted 1 year ago

“I paid extra for a Friday/Saturday delivery but the shoes did not arrive till Wednesday 11th. October.”

Helpful Report

Posted 1 year ago

Thank you for your review. I can see from the tracking, that your order was delayed with Royal Mail and apologise sincerely that you did not get it when expected. I have refunded your postage costs today and these should show back into your account within 4 working days. We hope this restores your faith in Charles Clinkard. Kind regards, Janice - customer services

Posted 1 year ago

“My shoes arrived in a badly damaged box inside a plastic bag. The left shoe is wider than the right and also mis-shapen. I now have the worry of sending them back because there is no Charles Clinkard near me. Very disappointed.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear that the shoes do not seem right and one wider than the other. I have contacted you seperately via email to resolve this problem for you and hope that you find that this solves any issue that you have. Kind regards, Janice - customer services

Posted 1 year ago

“I ordered a pair of slip on Sketchers, in a size 9. I have never had problems with shoe sizes, but the Sketchers are half a size too small (even though they are labelled as a size 9). I have read elsewhere that Sketchers has a reputation for making shoes half a size too small. I think Charles Clinkard should raise this issue with Sketchers and also give customers warning about the issue. The shoes are useless to me and I've wasted my money.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear that you found these shoes to be too small for you. You can return the shoes for full refund within 365 days so long as unworn. We do hope that you will be able to do this and then you can buy something that is a better fitting for yourself. I have checked reviews and information on the skechers shoes, and they seem to come up with a fairly standard size. There are some that say that they are large, others say small, but most say good fit and true to size. Skechers are the third largest footwear Company in the USA and sold by many different retailers. If you have worn the shoes outside and unabe to return them to us, please wear them around the home, they will stretch a little as the fabric warms and stretches to you feet and you may find that in the future, you find them to be very comfortable. Kind regards, Janice - customer services

Posted 1 year ago

“Very disappointing as the trainers I ordered had obvious been worn. Both soles were dirty, creases on the top of both shoes and one was scuffed. Not what you expect from a pair of trainers costing £100!”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry if you have received shoes that look worn. They may have been tried on in store, or a return if a customer has ordered 2 items for size. However, all items should be quality checked before dispatch to ensure that they are new and there are no marks on them. We apologise that we have let you down on this occasion and ca see that your have returned for a full refund. Kind regards, Janice - customer services

Posted 1 year ago

“I have NOT received my order as without my knowledge or consent your vourier DPD apparantly delivered my parcel to a neighbour unknown to me whose name and telephine number I do not have and whise house I visited seversl times but apparantly they are not at home futung daylight hours. I have reported this to you the day after the parcel was supposed to be drlivered to my door and you claimed that my parcel was handed to the neughbour yet the photo shown by DPD shows a parcel lying on the ground among weeds . I am appalled thst despite your asdurance that my parcel would be retrieved and delivered to me this has not happened therefore I request that you refund my slippers and send out a replacement to be delivered by toyal mail as DPD are known to be unreliable and have been seen by a witness somewhere else photographing a parcel on a doorstep then removing it and taking it away againn. For all I know the person who has my parcel may have opened the parcel and be wesring my slippers as they have made no effort to contact me nor admit to having my parcel. I am appalled at your lack of action in this indeed I rang your company twuce yoday only to be disconnected when describing my loss .”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear that you were not happy with DPD leaving your package with a neighbour, they do this rather than taking it away again so that you will receive your order in good time. I have checked the image of the delivery, and it does show a person with a red jacket on, that the package was left with. We apologise sincerely that you were cut off when you telephoned us. It was unfortunate that on that day we did have an issue with our telephone lines and this would not have happened on a different occasion. I thank you for letting us know that you have now received your order and we do hope that you are happy with the slippers. Kind regards, Janice - customer services

Posted 1 year ago

“Paid £49 with free postage & was sent a pair of shoes with £44.10 price tag on, the shoes we're dirty, laces knotted & one lace jammed.in the past I have been delighted with your products and services but am very disappointed with this order and would like a full refund please.”

Helpful Report

Posted 1 year ago

Hello Thank you for taking the time to leave this feedback. I can see you have contacted our Customer Services Team and you are in the process of returning the item to us so we can investigate and issue you a full refund as requested. I can understand your disappointment and I hope you will accept my sincere apologies for the upset caused. We will be in touch with you once we have received your order. Kind Regards Cheryl, Customer Services.

Posted 1 year ago

“Really not a great experience, sadly I didn’t get my order delivered to me and certainly not in a time au manner. I had to go hunting for it. Shame as this isn’t really reflective of Charles Clinkard but more to do with your chosen delivery partner. You should rethink as they massively let you down.”

Helpful Report

Posted 1 year ago

Thank you for your review. I am sorry that you had a problem with your delivery and we apologise sincerely that your order was left at a different address to our own and we do have an investigation as to why, with DPD. We thank you for taking the time to visit the home where your package was left. We do use DPD and Royal Mail, we have tried other couriers but they are not as reliable as these and we are sorry that on this occcasion you were let down. Kind regards, Janice - customer services

Posted 1 year ago

“The Barker shoes I ordered arrived in a badly damaged and sellotaped box! The shoes had clearly been worn with scuffs on the soles and stones lodged in the heels.”

Helpful Report

Posted 1 year ago

Hello Thank you for your review. Please accept our apologies for the inconvenience of receiving your order in this condition. The shoes may have been tried on in one of our stores but should have been checked by our warehouse team before being dispatched. Please be assured we will ask them to be more careful to avoid disappointment to others and we are sorry that we let you down on this occasion. I can see your order has now been refunded. Once again please accept our apologies for receiving your order like this. Kind regards Michael

Posted 1 year ago

“Never got contacted when in store waited over a week just for click and collect poor customer care”

Helpful Report

Posted 1 year ago

Hello Thank you for taking the time to leave a review. I’m sorry you have not been directly contacted when your shoes arrived in store, we do aim to contact customer who do leave a mobile number or an email address when the shoes arrive. I can see a dispatch email was sent to you on 30/08/23 I’m sorry if this was missed. We do hope you enjoy your order and please accept our apologies for any inconvenience caused. Kind regards Michael

Posted 1 year ago

“I’ve had two pairs of trainers ent to me and both were incorrect sizes. I’ve had to now drive twice to the post office to return these trainers. We live in rural Shropshire so it’s 3 miles to nearest post office. I’ve not been happy with the repost se to my email about this matter. The person simply hasn’t replied to me. I was hoping for some reimbursement for this cost of travel as I’ve had to do it 2 times. Could somebody get in touch with me please. I’ve now sent the second incorrect pair back to you and I’m awaiting a refund which apparently I was told would happen as soon as I prove postage - but nobody has replied to that email. I think it is poor that you lost size 11 Skechers when you don’t even stock them and send out a 10.5 and 11.5 and just think that they will do!? Maybe it was a mistake both times but I shouldn’t have to pay for your mistakes .”

Helpful Report

Posted 1 year ago

Thank you for your review. Skechers are an American Company and equate their sizes slightly differently to us in the UK. You were sent the EU size that you ordered, this equates to a UK size 11. You said that these would be too large and did not try them on your daughter, but asked for a smaller size. This we did for you. You were given a pre paid label on both occasions to return these shoes to us as a good will gesture so that you did not have to pay postage, although the original shoes that you were sent were the correct size. I am sorry that you have been disappointed with our response and can assure you that your order was refunded yesterday. Kind regards, Janice - customer services

Posted 1 year ago

“Disappointed. Shoes too big but had to pay for their return. Will not chance that again!”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear that the shoes were too big for you. You can take your return back into a Charles Clinkard store for refund, this would then not cost any postage, we allow up to 12 month for returns, so long as unworn. With regards to postage, you can use 2nd class which would be around £3 and you can buy extra tracking for arounf 80p so you would see when they arrived with us. Also there is a link on our webiste to Collect+ where for £4.49 you can buy a label that covers up to 10 kilo of returns. I do hope that this helps for future reference. Kind regards, Janice - customer services

Posted 1 year ago

“Way way too long for a delivery to arrive when ordered for delivery to store, sadly wont use again. No expectation set on how long it would take but took about 10 days ridiculous just not what you expect now.”

Helpful Report

Posted 1 year ago

Thank you for your review. We do have 3 delivery options, free delivery which can take from 2 to 5 working days to dispatch, express delivery which is a maximum of 3 working days to dispatch, or next day, but the item has to be wihin our warehouse to do this. On this occasion, we did not have the item in our warehouse, however we were awaiting a delivery for the shoes to come to us from one of our other stores from their warehouse. This was delayed and we apologise sincerely that the time of your order being dispatched was longer than usual. We apologise sincerely to you for the inconvenience caused and apologise that on this occasion, we have let you down. Kind regards, Janice - customer services

Posted 1 year ago

“I ordered size 36 and they sent size 42. I ordered black and they sent beige coloured shoes. They sent a refund.”

Helpful Report

Posted 1 year ago

Thank you for your review. Your order was mixed up with another in error. We apologise sincerely for this and did ask if you would like your original order sending out to you or a refund. This was a mistake on our side and we are genuinely sorry for any inconvenience caused. Kind regards, Janice - cusotmer services

Posted 1 year ago

“I won’t order from this company again as unlike any other decent company that I make online purchases from: they do not include a returns pre paid sticker, which given the circumstances of online shopping is helpful, especially shoes that require to be tried on with variations in sizing being an issue! I rate online retailers by the ease of return policy and this fall very short of customer expectations.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry that you feel that not having free returns woud stop you from ordering from us again. Orders over £40 are shipped to customers with free postage and we have many shops around the Country where you can take shoes back to if you have one near to you. We also offer 365 days for full refund if the items are unworn. You can return items to us using second class post which is around £2.85, and pop to your local post office, so long as your order number is inside the package so we know who to refund, we will process all refunds within 3 working days. Alternatively you can use any courier of your choice, or use the link on our website for Collect + which allows up to 10 kilo in weight to be returned for the low cost of £4.49. Kind regards, Janice - customer services

Posted 1 year ago

“Order canceled”

Helpful Report

Posted 1 year ago

Thank you for your review. Looking at the tracking on your order it appears that Royal Mail have returned your order to sender, and not sent internationally as it should have. We were unaware of this and do not know why they have done this. We apologise sincerely that this has happened and for any inconvenience caused. Kind regards, Janice - customer services

Posted 1 year ago

“The reason I’m only giving one star is because when I received my shoes it was obvious that these were someone else’s returns. It appears their quality control failed on this occasion. When I contacted Charles Clinkard with photographs to point this out, there was no acknowledgement. I appreciate people do return goods but I would expect them to be checked and repackaged before selling to another customer”

Helpful Report

Posted 1 year ago

Thank you for your email. I am sorry to hear that you received your shoes in a condition that looks worn. All items should be quality checked before dispatch and we will advise the dispatch team to be more careful and avoid disappointment to others. We have emaled you privately with regard to this and apologise sincerely that this was the case and that on this occasion we have let you down. Kind regards, Janice - customer services

Posted 1 year ago

“One member of the staff was not nice Cheltenham staff was lovely.”

Helpful Report

Posted 1 year ago

Thank you for your review, I am sorry if you have found that one of our staff was not nice, but also happy to hear that you found the staff in our Cheltenham store to be helpful. Kind regards, Janice - customer services

Posted 1 year ago

Charles Clinkard is rated 4.8 based on 49,729 reviews