Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 49,681 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 49,681 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

Tell us how Charles Clinkard made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Charles Clinkard 5 star review on 28th June 2025

Charles Clinkard 5 star review on 26th June 2025

Charles Clinkard 5 star review on 15th May 2025

Charles Clinkard 5 star review on 14th May 2025

Charles Clinkard 5 star review on 22nd April 2025

Charles Clinkard 5 star review on 11th April 2025

297

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“unfortunately, instead of being sent to me, the order was sent to you as a return by mistake, this upsets me because my order is delayed in reaching me and I also have to make a new order...”

Helpful Report

Posted 1 year ago

Thank you for contacting us. I'm sorry to see what's happened. I can understand why you're disappointed. A processing issue meant your order was refunded in error. I have passed your feedback to our warehouse, and you won't have the same experience again. Apologies for the inconvenience caused. Kind regards, Rosie, Customer Services.

Posted 1 year ago

“Very poor client service Charles Clinkard delivered the incorrect sandals which I posted back on the same day. One week has passed and I have yet to receive the correct order. I sent an email to client service representative but no response received”

Helpful Report

Posted 1 year ago

Thank you for leaving a review. Our Customer Services Team has tried to ring you this morning with an update, but unfortunately, you're unavailable. Your replacement pair will be with you tomorrow. I hope you'll accept my sincere apologies for the problems you have encountered. Kind regards, Rosie, Customer Services.

Posted 1 year ago

“Ordered,had confirmation,got told delivery courier was trying to deliver but we weren't available however subsequent email said the item was out of stock,so not sure what was being delivered? Terrible service,would not recommend”

Helpful Report

Posted 1 year ago

Hello Thank you for taking the time to leave us a review. I am sorry about the confusion with your order. The item is dispatched directly from one of our suppliers who initially confirmed the stock was available to purchase, but subsequently advised it was out of stock. I can understand this is frustrating, apologies for the experience you have had with us. Kind regards, Cheryl, Customer Services

Posted 1 year ago

“Glad you asked! I tried to look for shoes in the shop but was soon driven out by the pop musc playing on the loudspeakers. There's no need for music at all and then, to make matters worse, there was a particular pop song that took me staight back about 45 years . This is too much to bear when trying to buy shoes. Badly done, Charles Clinkard.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review. I apologise the atmosphere in our shop was not to your liking. We aim to create a comfortable experience for all of our customers. Please be assured, your comments have been passed along. Kind regards, Hannah, Customer Services

Posted 1 year ago

“I am so disappointed that I can no long get children’s shoes in store at the Cribbs Causeway branch of Charles Clinkard. I have a child with exceptionally wide feet and previously we have had to try multiple styles and sizes to find a suitable match. I went into the store to be told I could order children’s shoes on line and if I then took them into store they would check the fit. That really isn’t possible for my child, I would have to order and pay for multiple pairs of shoes up front. No one even offered to measure his feet for me. Not what I would expect from this company and I won’t be using it in future for my children or myself!”

Helpful Report

Posted 1 year ago

Thank you for leaving us your comments. I am sorry for any inconvenience caused in closing of the children’s department. As advised, your child can be measured, and our staff are happy to help in finding a suitable shoe by ordering them into store. They can then be tried and returned if necessary. If when browsing our website, you have any questions regarding our products, our Customer Service Department is available 7 days a week. Kind regards, Hannah, Customer Services

Posted 1 year ago

“Order placed 30/4 still not received 14/5 and paid extra for next day delivery! Not very helpful”

Helpful Report

Posted 1 year ago

“I am still waiting for my shoes ordered on Sat 27th April at Ilkley. having been dispatched and supposedly sent to the designated collection point of Commonside Post Office at Lytham on May 1st ,,,,,,, they were mysteriously supposedily sent back to uou .......!!!!!????? Why no one seemes to know as they were never received there or at my address ..... I await your comment - and the shoes”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. I’m sorry to hear the first attempt at delivery was not successful. This was due to the post office rejecting the parcel, it was then sent back to us. The parcel was returned to us and send out to your local Charles Clinkard store as requested. We hope you enjoy your purchase and I’m sorry for any inconvenience caused. Kind regards Michael

Posted 1 year ago

“After having shopped at Charles Clinkard for over 7 years, I was extremely disappointed at the fact I had to pay delivery and then nearly £10 to return sandals. I will NEVER order anything else from your company. NEARLY £15 for the privilege of trying on one pair of sandals is extreme.”

Helpful Report

Posted 1 year ago

Thank you for your review, We have a free delivery service for orders over £40, so there was no delivery charge on your order. With regard to returns, you can take back to a Charles Clinkard store, take to any courier or postal service of choice or buy a label on our website with collect plus. Second class Royal Mail would be around £3.50, our website label is £4.49 and covers up to 10 kilo so several items can be returned at one time. An overnight postal service is more expensive and this may be what you had chosen. I hope that this information helps for future reference. Kind regards, Janice - customer services

Posted 1 year ago

“We come to clinks for my sons shoes and have done so for 13 years, as you stock the best selection available and as he has wide feet it’s nice to try them on and now to my horror the two local (40 miles away) stores no longer stock children’s shoes and inform me they are only available online! This is such a disappointment as it’s hard enough to find shoes to fit and now I have to play guess the size to see if they will fit or order multiple at my cost to get him a pair to fit and then take take out of my day to return the others. We will be looking elsewhere for shoes now.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry for any disapointment caused. You can arrange delivery to store so that they can check the fit, and also refund if they are not suitable. If you use the link below (you may need to copy and paste) there is a how to measure and a print out guide so that you can get an accurate measurement from home. https://www.charlesclinkard.co.uk/measure-from-home-i758https://www.charlesclinkard.co.uk/measure-from-home-i758https://www.charlesclinkard.co.uk/measure-from-home-i758https://www.charlesclinkard.co.uk/measure-from-home-i758 I hope that this helps. Kind regards, Janice - customer services

Posted 1 year ago

“Very disappointed not comfortable as it looks.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review. I am sorry to hear you have not been happy with your purchase. We have a 365 day returns policy, as long as they have not been worn outside you can post back to the address provided on your invoice. Once received, we will process a refund. Kind regards, Hannah, Customer Services

Posted 1 year ago

“I have received lots of emails from you lately. Please delete me from your system. Cathrine Bang Torrevieja, España cathrine.mac@gmail.com”

Helpful Report

Posted 1 year ago

Thank you for your review. I have emailed our marketing team and asked them to remove you from our system. Kind regards, Janice - customer services

Posted 1 year ago

“Wrong size delivered. had to pay import tax only to learn that requessted size was not sent. Disappointed.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave your feedback. I can see your initial order was cancelled at your request due to a sizing issue, but then a second order was placed for a UK 12. This is the size you should have received, I am sorry if this is not the case. Can you please email sales@clinkard.co.uk and let us know which size you have? We can then investigate. Apologies for any inconvenience caused. Kind regards, Rosie, Customer Services.

Posted 1 year ago

“Wrong footwear sent, will have to return soon”

Helpful Report

Posted 1 year ago

Thank you for your review. I'm sorry to hear that the incorrect item was received. I will ask our Customer Services Team to call this afternoon to resolve this for you. Please accept my apologies for any inconvenience caused. Kind regards, Rosie, Customer Services.

Posted 1 year ago

“I experienced difficulties when dealing with unhelpful staff in customer services, regarding 'price match' in relation to two pairs of 'Gabor' boots, which resulted in me losing out with purchasing them from another seller.”

Helpful Report

Posted 1 year ago

Thank you for leaving your feedback. As discussed with our Customer Services Team, certain criteria must be met for customers to take advantage of our price match promise. One of those is if the comparable company charges for delivery; we take this into consideration when calculating your discount. This is a typical requirement for offers such as this, but I am sorry for any disappointment it has caused you. Kind regards, Rosie, Customer Services.

Posted 1 year ago

“Placed an order made sure I was at home at the time , no parcel . Saw address was wrong so phoned and said , was told they would contact DPD and correct it and would be here next day . Made sure was in at the time stated , still no parcel . So unhappy phoned and cancelled it and asked for a refund . A week later nothing ! Done through PayPal so can see a complaint happening.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. I'm sorry to read about what's happened. We were unable to get the message to DPD concerning the incorrect address provided to us, so it has since been returned to our supplier. I have refunded your PayPal account today. I hope this helps. Kind regards, Rosie, Customer Services

Posted 1 year ago

“I ordered off line boots clearly ex display as very creased and 1 boot was navy as ordered the other was black I spoke to someone on chat they apologised n said would send me a free return label, will definitely not order again”

Helpful Report

Posted 1 year ago

Thank you for your review. I can see from your order that you took these back to one of our stores for refund. I am sincerely sorry that you received a pair of boots that were odd. We would have exchanged these for you for another pair as we do have them in stock, but have refunded as requested. We are genuinely sorry that you have had this experience. Kind regards, Janice - Customer Services

Posted 1 year ago

“Good quick service- However, I am so disappointed that it cost me to have delivered and cost even more to send back as advised by yourself to pay recorded delivery!! For me this was a complete waste of money!!! Cost me £12 for nothing. I shall not purchase again from this company”

Helpful Report

Posted 1 year ago

Thank you for your review. Our delivery to customers for orders over £40 is free. There was no postage paid for this to be delivered to you. You can take returns back to any Charles Clinkard store where you can return for free, or you can choose any postal service that you wish. Royal Mail second class is the cheapest method, and you can pay just 80p more for tracking, but if you choose signed for next day for example, that would be expensive. There is no need to choose this method, as second class only take 24 hours longer to arrive and we process all returns within 3 working days. There is also a link on our website where for £4.49 you can return up to 10 kilo. This link is to Collect + who have outlets where you can drop off your package, and is a tracked service. I hope that this information is of help should you change your mind and do order again in the future. You also have up to 365 days to return an item so long as unworn. Kind regards, Janice - customer services

Posted 1 year ago

“I originally ordered 2 pairs of shoes. One pair was cancelled due to stock issues. The pair that did arrive were clearly worn. I returned these. Upon checking the other shoes that were cancelled were in fact in stock but they had increased in price by £10. I reordered and the customer service said they would refund me the difference so I would only pay the original price. After all this the 2nd order was then cancelled due to stock issues. Will never order from this company again it’s incredibly frustrating. The customer service advisers were good at dealing quickly with enquires.”

Helpful Report

Posted 1 year ago

Hello Rosie, Thank you for your review. I apologise sincerely for your experience with Charles Clinkard Shoes. This is not a regular occurance and we are sorry that 2 orders were were cancelled and the pair that you did get were in poor condition. We had only one pair left when your second order was placed. These were in one of our stores and unfortunately had been sold before they were allocated to your order. I can totally understand your frustration and we are genuinely sorry that we have let you down. Kind regards, Janice - Customer Services

Posted 1 year ago

“Slippers £50 Worn twice All the seam opened up at the front on one slipper - very poor quality”

Helpful Report

Posted 1 year ago

Thank you for your review. I can see that you have been in touch via your order and that we have arranged an exchange pair of slippers for you. We do hope that you found the return process for a faulty item and the exchange process was an easy one and to your satisfaction. Kind regards, Janice - customer services

Posted 1 year ago

“I ordered a pair of Gabor Nesta in sand, as I already owned a pair of the navy ones and absolutely love them .My order arrived & when I opened the box, immediately I thought these shoes look as if they’ve been sent out before, there was no packaging in the shoes & the tissue was very crunched up, they looked as if the shoes had just been thrown in.Further more on inspection there was a scratch on the right toe, my Daughter who was visiting said, “Mum,these shoes have been worn, there is an indentation of a little toe on the right shoe, also you can see that the bottoms have been wiped over.” I am so annoyed that shoes have obviously worn by somebody before been sent out to me, this is the third time I’ve had shoes delivered by your company, but I’ve had to Return because of the the condition of the shoes on arrival. I Will never order from your company again. It’s just too much hassle returning. It’s difficult to take pictures, as the light reflects too much on the Patent.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us your feedback. It is disappointing to read about the problem you have had on this occasion. Had you contacted us prior to returning them, we would have been able to assist you. I am sorry for any inconvenience this has caused. I have passed this correspondence on to our customer service team who will call you to discuss the next steps. Kind regards, Hannah, Customer Services

Posted 1 year ago

Charles Clinkard is rated 4.8 based on 49,681 reviews