Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 49,698 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 49,698 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 28th June 2025

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Charles Clinkard 5 star review on 11th April 2025

297

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The label on the box was what I ordered, as per the order form and the delivery sheet inside. The shoes in the box were not what the label said so obviously nobody bothered to check the contents or they thought they could pass it off - sloppy. Charles Clinkard charge for returns and since the shoes received were adequate but extremely well fitting and comfortable I decided to keep them rather than go to the trouble of sending them back. Also, delivery took too long.”

Helpful Report

Posted 1 year ago

Thank you for your review. I apologise sincerely that you were sent the incorrect shoes within the box. This has been an error on our part and it should have been picked up before sending. I can assure you we would not do this knowingly and would have arranged for the incorrect item to come back to us at no cost to yourself. We do have a full customer service team 7 days a week and if any problems arise, we would not expect you to pay to return an item that you had not ordered. If the shoes are unworn, we would still accept them back. You can email sales@clinkard.co.uk or call us on 0345 241 7742 (only a local rate charge) We do hope that you will get in touch should you need our help. Kind regards, Janice - customer services

Posted 1 year ago

“The delivery was quick but the shoes that were in the box will be returned. One shoe had not been tried on at all but the other one had been tried on many times. This resulted in the leather being heavily wrinkled across the top and they were both a different colour. Very disappointing.”

Helpful Report

Posted 1 year ago

Thank you for your review. I am sorry to hear that you have received a faulty item. I have tried calling and a gentleman has taken a message for you. If you could call us please on 0345 241 7742 or write to sales@clinkard.co.uk, we would be happy to help with regard to the return of this order. We look forward to hearing from you. Kind regards, Janice - customer services

Posted 1 year ago

“I did not receive the boots I had ordered. Apparantly I sent them back before before receiving them. But thank you for returning my money. After ringing customer service I was also refunded the £5.99 postage.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear that the order was returned to us by the courier and not from yourself. I am genuinely sorry for any inconvenience caused and do hope that you will place a new order if you would still like the shoes. We were happy to refund your next day postage as you had never received the order. Kind regards, Janice - customer services

Posted 1 year ago

“I have only rated a 1 due to the very poor packaging my boots arrived in , the boots are lovely but too small have returned for a larger size , the box they were in was torn and broken boots not wrapped in tissue ,zips open . These boots were obviously a return and not checked before being sent out at a price of £100+ this is not how I expected to receive them .”

Helpful Report

Posted 1 year ago

Hello Thank you for the feedback. Sorry to hear about the level of quality on your packing, i totally sympathise with you about receiving a new order like that. This should have been checked before being sent out and will be raised with our dispatch team. Once we have received them back, we would be happy to send you out replacements in a larger size. I’m sorry for any inconvenience caused. Kind regards Michael

Posted 1 year ago

“Customer service at this company is the worst I have come across. Refunded the wrong amount without contacting me went into my bank account and took more money. I find this rather underhand and would advise anyone to think twice before buying.”

Helpful Report

Posted 1 year ago

Thank you for your review. Looking at your order, you had a 10% discount when you placed it, and when the item was returned in store, the original price came up. The assistant did write on the receipt what your refund would be so that it would not reflect the incorrect price and show a refund of more than you paid. The amount refunded was the correct amount. I can confirm that we did not go into your account and take more money. I hope that this reassures you that your refund was done correctly. Kind regards, Janice - customer services

Posted 1 year ago

“I've been into store and they don't have my order, I have the email that says despatched but the store say they don't have it.”

Helpful Report

Posted 1 year ago

Thank you for your review. I am sorry to hear that you went into store and your order was not there. We can confirm that it is now there ready for you to collect when you are passing and we apologise sincerely for any inconvenience. Unfortunately there was no telephone number on your order to let you know when it arrived. Kind regards, Janice - customer services

Posted 1 year ago

“It is not leather. Synthetic materials are not good for me.”

Helpful Report

Posted 1 year ago

Thank you for your review. This shoe is advertised as synthetic, we are sorry to hear that you thought it was leather. We have many court shoes on our website that are leather, if you click onto filter and then leather, it will take out all other shoes, you can also pick your heel height and colour via the filter. I hope that this helps and that you soon find the perfect pair for your requirements. Kind regards, Janice - customer services

Posted 1 year ago

“Very disappointed as my order had apparently been dispatched but never arrived. After emails and phonecalls it was never located and my money was refunded.”

Helpful Report

Posted 1 year ago

Thank you for your review. We apologise sincerely that this has happened. Your order was sent with Royal Mail but was never entered into their system so has gone missing in transit. Unfortunately the boots were now out of stock so we could not replace them for you and therefore had to refund. We are genuinely sorry for your inconvenience. Kind regards. Janice - customer services

Posted 1 year ago

“They took payment for my boots twice and failed to resolve the matter. they owe me £125”

Helpful Report

Posted 1 year ago

Thank you for taking the time to contact us. Having looked into this for you, I can confirm we haven't taken payment from your account twice. When you initially attempted to place an order, the authorisation from your bank failed, resulting in a 'shadow' transaction on your account. The funds usually re-appear in your available balance instantly. However, occasionally, a ‘shadow’ may remain on your account for between 3-10 working days, depending on your bank. I hope this information helps and I'm sorry for any confusion caused. Kind regards, Rosie, Customer Services

Posted 1 year ago

“Ordered a pair of boots as a Christmas present for my wife. Had confirmation mail, then 5 days later had a mail saying payment hadn't gone through. Spoke with CK over the phone to correct expiry date, email conformation received, then found another issue. Repurchased online received mail informing should be able to collect on 22nd Dec. Went to store, hadn't arrived, store manager had them been delivered to store on 21st, hadn't arrived so he called headquarters, they didn't know where they were. The account still is saying despatched.as it has for nearly 2 weeks.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear that this happened and we did refund you on 23rd December when the order had not turned up. You will see this refund back onto the card that you used to pay for the order. This item has gone missing in transit and we will hopefully find out what has happened, but as you had not received your order, we would not want you to be out of pocket. We apologise sincerely for your inconvenience. Kind regards, Janice - customer services

Posted 1 year ago

“Didn’t appreciate the £12.00 postage to return item.”

Helpful Report

Posted 1 year ago

Thank you for your review. You can take orders back to one of our stores and there is one not too far from you. You have up to 12 months to return unworn items. There is a link on our website for £4.49 and covers up to 10 kilo in weight, which would allow you to return several pair of shoes in one package, this can then be dropped off at a pick up store close to your home address. You can also use a second class service with Royal Mail rather than an overnight, which will reduce the cost significantly and will only take 24 hours longer to reach us. You can then purchase tracking for around 80p more, which would bring the price of return up to around £4.50 for an item of this size. I do hope that this helps for future reference. Kind regards, Janice - customer services

Posted 1 year ago

“Wrong size shoe sent!”

Helpful Report

Posted 1 year ago

Thank you for your review. Looking at your order, it doesnt appear that you have been in touch with regard to this. Please do not hesitate to contact us so that we can correct any error that may have been made. The shoe ordered was a size 3.5, this is what should have been sent to you. You can call us on 0345 241 7742 or email sales@clinkard.co.uk where we have a customer service team 7 days a week, who will be happy to help. We look forward to hearing from you. Kind regards, Janice - customer services

Posted 1 year ago

“The boots were for me as I have small feet.However the right foot fitted but I couldn't get my foot in the left boot.It cost me £12 to send them back.That was a very expensive try on session.Delivery quick but boots totally unsuitable.I often buy children's boots from you.”

Helpful Report

Posted 1 year ago

Thank you for your review. We do deliver to customers free of charge, but ask if they are posting back, if they will cover the return cost. You can take back to any Charles Clinkard store and there is also a link on our website to Collect + where for £4.49 you can return up to 10 kilo, s can return several items in one package. With Royal Mail, you can opt for second class rather than next day, this reduced the cost significantly and only takes one more day to arrive with us. We would recommend tracking which is about 80p more so you can see when it arrives back here. I hope that this helps for future reference. Kind regards, Janice - customer services

Posted 1 year ago

“Wanted to order and pay for slippers by phone but tol it is no possible . What a shame- a sale lost !”

Helpful Report

Posted 1 year ago

Thank you for taking time to leave a review. I'm sorry that you have been misinformed. You can call and place an order over the phone with Customer Services on 0345 241 7742. Our opening hours are listed below: Monday-Friday: 8.30am-6.00pm Saturday: 9.00am-5.30pm Sunday: 11.00am - 5.00pm Kind regards, Rosie, Customer Services.

Posted 1 year ago

“Disappointed in the quality of the boots so therefore returning them.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear that you did not like the quality of the Fly London boots and that you had a problem with the material. I can see that you have taken them back to one of our stores for refund and we do hope that you find a boot that you like better. Kind regards, Janice - customer services

Posted 1 year ago

“These boots wasn't a wide fit at all. H fit! I couldn't even get my foot in them. Very disappointed customer.”

Helpful Report

Posted 1 year ago

Thank you for your review. I am sorry to hear that you found this beautiful boot to be too small for you. Would you consider trying a half size larger?, it would increase the area within the shoe and may find that it is a better fitting for you. There is not much difference in the length when you do this, but it often works if you find a shoe a little tight as you have more room within the foot area and is much more comfortable. We do hope that you find a boot that looks as nice, that is a better fitting for you. Kind regards. Janice - customer services

Posted 1 year ago

“Even after updating my postal address you managed to send my shoes to the wrong County! Then I had to sponsor time emailing for a return label as I don't see why I'm expected to pay for return of wrongly supplied goods. Come on Charles Clinkard send return labels with all orders your shoes are expensive enough to begin with.”

Helpful Report

Posted 1 year ago

Thank you for your review. I can see that we have 2 orders for the same titem for you, but each with a different address. You have asked if you can return one to us as you had a duplicate order. I am not sure what the mix up is with regard the address, but we have sent out to the addresses that were on the orders. With regard to returns, we do cover the cost of postage charges to the customers, but do ask if customers wish to return, that they cover the return costs. Kind regards, Janice - customer services

Posted 1 year ago

“Next day delivery order times should be stated on the website when ordering as cut off by 5pm. (not just in terms and conditions). It took CC over 24 hours before the item was even dispatched - how can this be speedy delivery? The website is in the ice age and orders should be sent out with priority, not all lumped together and posted at the end of the day. If you want to keep customers coming back and buying from you instead of amazon, who guarantee delivery times, you need to modernise your website and increase your dispatch times.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry for your disappointment, but unlike Amazon, we close on an evening so we have to have a cut off point. This is noted in our deliveries section where it advises of free delivery, express delivery and also next day delivery. Our opening times are 6.30 am until 6 pm for our warehouse staff and 8.30 until 6pm for our customer service. To give us time to process an order and have it collected (as we do not have our own vans, but have several collections each day from DPD and also Royal Mail), our cut off time is 5pm. Our website is updated constantly with a team of marketing staff. I am sorry if you found it lacking and will pass on your comments. Kind regards, Janice - customer services

Posted 1 year ago

“Worst online shopping experience. Took 9 days to arrive. No tracking available. Visited the shop and made 2 telephone calls. No notification from the shop that it had arrived. Desperate experience.”

Helpful Report

Posted 1 year ago

Thank you for your review. I am sorry that you had to wait so long for your order to arrive in store. Free delivery can take up to 5 working days to dispatch on the odd occasion. This happens when the shoes are no longer in stock in our warehouse and as we have many stores around the country, we re call them to avoid customer disappointment, we then have to wait for them coming here so that we can check them before dispatch. There is no tracking available for a collect in store order, as we send several items boxed together to the store for collection. Once they arrive in the shop, they then call you to let you know that they are ready to collect. We are sorry to hear that you made a visit to the shop and had to call us before this happened. Your order did take longer than usual, and we apologise sincerely for this and for any inconvenience caused. Kind regards, Janice - customer services

Posted 1 year ago

“Ordered shoes online, arrived heavily scuffed and one shoe was very worn.”

Helpful Report

Posted 1 year ago

Hello Thank you for taking the time to leave a review. I’m sorry to see the condition your shoes have arrived in. We can source pairs from our stores when the stock in our warehouse has been sold out, which may have been tried on at some point. However, this pair has not been checked on the point of dispatch and we will raise this with our dispatch team. I can see you have spoken to our customer service department and a pre-paid label has been sent to you, a pair has been reserved for your exchange. I’m sorry for any inconvenience this has caused. Kind regards Michael

Posted 1 year ago

Charles Clinkard is rated 4.8 based on 49,698 reviews