Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 48,985 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 48,985 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

Tell us how Charles Clinkard made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Charles Clinkard 5 star review on 22nd April 2025

Charles Clinkard 5 star review on 11th April 2025

Charles Clinkard 1 star review on 4th April 2025

Charles Clinkard 5 star review on 26th February 2025

Charles Clinkard 5 star review on 6th February 2025

Charles Clinkard 5 star review on 29th January 2025

Charles Clinkard 5 star review on 17th December 2024

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The boots were for me as I have small feet.However the right foot fitted but I couldn't get my foot in the left boot.It cost me £12 to send them back.That was a very expensive try on session.Delivery quick but boots totally unsuitable.I often buy children's boots from you.”

Helpful Report

Posted 1 year ago

Thank you for your review. We do deliver to customers free of charge, but ask if they are posting back, if they will cover the return cost. You can take back to any Charles Clinkard store and there is also a link on our website to Collect + where for £4.49 you can return up to 10 kilo, s can return several items in one package. With Royal Mail, you can opt for second class rather than next day, this reduced the cost significantly and only takes one more day to arrive with us. We would recommend tracking which is about 80p more so you can see when it arrives back here. I hope that this helps for future reference. Kind regards, Janice - customer services

Posted 1 year ago

“Wanted to order and pay for slippers by phone but tol it is no possible . What a shame- a sale lost !”

Helpful Report

Posted 1 year ago

Thank you for taking time to leave a review. I'm sorry that you have been misinformed. You can call and place an order over the phone with Customer Services on 0345 241 7742. Our opening hours are listed below: Monday-Friday: 8.30am-6.00pm Saturday: 9.00am-5.30pm Sunday: 11.00am - 5.00pm Kind regards, Rosie, Customer Services.

Posted 1 year ago

“Disappointed in the quality of the boots so therefore returning them.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear that you did not like the quality of the Fly London boots and that you had a problem with the material. I can see that you have taken them back to one of our stores for refund and we do hope that you find a boot that you like better. Kind regards, Janice - customer services

Posted 1 year ago

“These boots wasn't a wide fit at all. H fit! I couldn't even get my foot in them. Very disappointed customer.”

Helpful Report

Posted 1 year ago

Thank you for your review. I am sorry to hear that you found this beautiful boot to be too small for you. Would you consider trying a half size larger?, it would increase the area within the shoe and may find that it is a better fitting for you. There is not much difference in the length when you do this, but it often works if you find a shoe a little tight as you have more room within the foot area and is much more comfortable. We do hope that you find a boot that looks as nice, that is a better fitting for you. Kind regards. Janice - customer services

Posted 1 year ago

“Even after updating my postal address you managed to send my shoes to the wrong County! Then I had to sponsor time emailing for a return label as I don't see why I'm expected to pay for return of wrongly supplied goods. Come on Charles Clinkard send return labels with all orders your shoes are expensive enough to begin with.”

Helpful Report

Posted 1 year ago

Thank you for your review. I can see that we have 2 orders for the same titem for you, but each with a different address. You have asked if you can return one to us as you had a duplicate order. I am not sure what the mix up is with regard the address, but we have sent out to the addresses that were on the orders. With regard to returns, we do cover the cost of postage charges to the customers, but do ask if customers wish to return, that they cover the return costs. Kind regards, Janice - customer services

Posted 1 year ago

“Next day delivery order times should be stated on the website when ordering as cut off by 5pm. (not just in terms and conditions). It took CC over 24 hours before the item was even dispatched - how can this be speedy delivery? The website is in the ice age and orders should be sent out with priority, not all lumped together and posted at the end of the day. If you want to keep customers coming back and buying from you instead of amazon, who guarantee delivery times, you need to modernise your website and increase your dispatch times.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry for your disappointment, but unlike Amazon, we close on an evening so we have to have a cut off point. This is noted in our deliveries section where it advises of free delivery, express delivery and also next day delivery. Our opening times are 6.30 am until 6 pm for our warehouse staff and 8.30 until 6pm for our customer service. To give us time to process an order and have it collected (as we do not have our own vans, but have several collections each day from DPD and also Royal Mail), our cut off time is 5pm. Our website is updated constantly with a team of marketing staff. I am sorry if you found it lacking and will pass on your comments. Kind regards, Janice - customer services

Posted 1 year ago

“Worst online shopping experience. Took 9 days to arrive. No tracking available. Visited the shop and made 2 telephone calls. No notification from the shop that it had arrived. Desperate experience.”

Helpful Report

Posted 1 year ago

Thank you for your review. I am sorry that you had to wait so long for your order to arrive in store. Free delivery can take up to 5 working days to dispatch on the odd occasion. This happens when the shoes are no longer in stock in our warehouse and as we have many stores around the country, we re call them to avoid customer disappointment, we then have to wait for them coming here so that we can check them before dispatch. There is no tracking available for a collect in store order, as we send several items boxed together to the store for collection. Once they arrive in the shop, they then call you to let you know that they are ready to collect. We are sorry to hear that you made a visit to the shop and had to call us before this happened. Your order did take longer than usual, and we apologise sincerely for this and for any inconvenience caused. Kind regards, Janice - customer services

Posted 1 year ago

“Ordered shoes online, arrived heavily scuffed and one shoe was very worn.”

Helpful Report

Posted 1 year ago

Hello Thank you for taking the time to leave a review. I’m sorry to see the condition your shoes have arrived in. We can source pairs from our stores when the stock in our warehouse has been sold out, which may have been tried on at some point. However, this pair has not been checked on the point of dispatch and we will raise this with our dispatch team. I can see you have spoken to our customer service department and a pre-paid label has been sent to you, a pair has been reserved for your exchange. I’m sorry for any inconvenience this has caused. Kind regards Michael

Posted 1 year ago

“I'm sure no fault of Charles Clinkard but that of their courier (DPD). Got postcard to say I was not at home on delivery day. This was untrue. Parcel arrived following day and immediately knew something was wrong by shape of box. Parcel bound with DPD tape and when opened box was completely squashed and one of the shoes damaged. CK responded very promptly to my email and awaiting replacement after sending damaged shoes back.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave some feedback. I am sorry to hear about your recent experience. Please be assured, your feedback has been passed to DPD. Your replacement has been dispatched this morning and should be with you tomorrow. Later this afternoon, your tracking information will be sent to you. I hope this helps, and apologies once again. Kind regards, Rosie, Customer Services.

Posted 1 year ago

“I haven’t got my boots yet! Where are they?”

Helpful Report

Posted 1 year ago

Hello Thank you for taking the time to leave a review. Sorry to hear you haven’t yet received your boots. I can see you have requested to have your parcel sent to your local Charles Clinkard store. I believe the store contacted you on 08/10 to inform you they have been delivered to them. I have checked and your boots are still available for collection, if you are unable to collect them, please call us on 0345 241 7742 and we can issue a full refund. Kind regards Michael

Posted 1 year ago

“I paid extra for a Friday/Saturday delivery but the shoes did not arrive till Wednesday 11th. October.”

Helpful Report

Posted 1 year ago

Thank you for your review. I can see from the tracking, that your order was delayed with Royal Mail and apologise sincerely that you did not get it when expected. I have refunded your postage costs today and these should show back into your account within 4 working days. We hope this restores your faith in Charles Clinkard. Kind regards, Janice - customer services

Posted 1 year ago

“My shoes arrived in a badly damaged box inside a plastic bag. The left shoe is wider than the right and also mis-shapen. I now have the worry of sending them back because there is no Charles Clinkard near me. Very disappointed.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear that the shoes do not seem right and one wider than the other. I have contacted you seperately via email to resolve this problem for you and hope that you find that this solves any issue that you have. Kind regards, Janice - customer services

Posted 1 year ago

“I ordered a pair of slip on Sketchers, in a size 9. I have never had problems with shoe sizes, but the Sketchers are half a size too small (even though they are labelled as a size 9). I have read elsewhere that Sketchers has a reputation for making shoes half a size too small. I think Charles Clinkard should raise this issue with Sketchers and also give customers warning about the issue. The shoes are useless to me and I've wasted my money.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear that you found these shoes to be too small for you. You can return the shoes for full refund within 365 days so long as unworn. We do hope that you will be able to do this and then you can buy something that is a better fitting for yourself. I have checked reviews and information on the skechers shoes, and they seem to come up with a fairly standard size. There are some that say that they are large, others say small, but most say good fit and true to size. Skechers are the third largest footwear Company in the USA and sold by many different retailers. If you have worn the shoes outside and unabe to return them to us, please wear them around the home, they will stretch a little as the fabric warms and stretches to you feet and you may find that in the future, you find them to be very comfortable. Kind regards, Janice - customer services

Posted 1 year ago

“Very disappointing as the trainers I ordered had obvious been worn. Both soles were dirty, creases on the top of both shoes and one was scuffed. Not what you expect from a pair of trainers costing £100!”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry if you have received shoes that look worn. They may have been tried on in store, or a return if a customer has ordered 2 items for size. However, all items should be quality checked before dispatch to ensure that they are new and there are no marks on them. We apologise that we have let you down on this occasion and ca see that your have returned for a full refund. Kind regards, Janice - customer services

Posted 1 year ago

“I have NOT received my order as without my knowledge or consent your vourier DPD apparantly delivered my parcel to a neighbour unknown to me whose name and telephine number I do not have and whise house I visited seversl times but apparantly they are not at home futung daylight hours. I have reported this to you the day after the parcel was supposed to be drlivered to my door and you claimed that my parcel was handed to the neughbour yet the photo shown by DPD shows a parcel lying on the ground among weeds . I am appalled thst despite your asdurance that my parcel would be retrieved and delivered to me this has not happened therefore I request that you refund my slippers and send out a replacement to be delivered by toyal mail as DPD are known to be unreliable and have been seen by a witness somewhere else photographing a parcel on a doorstep then removing it and taking it away againn. For all I know the person who has my parcel may have opened the parcel and be wesring my slippers as they have made no effort to contact me nor admit to having my parcel. I am appalled at your lack of action in this indeed I rang your company twuce yoday only to be disconnected when describing my loss .”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear that you were not happy with DPD leaving your package with a neighbour, they do this rather than taking it away again so that you will receive your order in good time. I have checked the image of the delivery, and it does show a person with a red jacket on, that the package was left with. We apologise sincerely that you were cut off when you telephoned us. It was unfortunate that on that day we did have an issue with our telephone lines and this would not have happened on a different occasion. I thank you for letting us know that you have now received your order and we do hope that you are happy with the slippers. Kind regards, Janice - customer services

Posted 1 year ago

“Paid £49 with free postage & was sent a pair of shoes with £44.10 price tag on, the shoes we're dirty, laces knotted & one lace jammed.in the past I have been delighted with your products and services but am very disappointed with this order and would like a full refund please.”

Helpful Report

Posted 1 year ago

Hello Thank you for taking the time to leave this feedback. I can see you have contacted our Customer Services Team and you are in the process of returning the item to us so we can investigate and issue you a full refund as requested. I can understand your disappointment and I hope you will accept my sincere apologies for the upset caused. We will be in touch with you once we have received your order. Kind Regards Cheryl, Customer Services.

Posted 1 year ago

“Really not a great experience, sadly I didn’t get my order delivered to me and certainly not in a time au manner. I had to go hunting for it. Shame as this isn’t really reflective of Charles Clinkard but more to do with your chosen delivery partner. You should rethink as they massively let you down.”

Helpful Report

Posted 1 year ago

Thank you for your review. I am sorry that you had a problem with your delivery and we apologise sincerely that your order was left at a different address to our own and we do have an investigation as to why, with DPD. We thank you for taking the time to visit the home where your package was left. We do use DPD and Royal Mail, we have tried other couriers but they are not as reliable as these and we are sorry that on this occcasion you were let down. Kind regards, Janice - customer services

Posted 1 year ago

“The Barker shoes I ordered arrived in a badly damaged and sellotaped box! The shoes had clearly been worn with scuffs on the soles and stones lodged in the heels.”

Helpful Report

Posted 1 year ago

Hello Thank you for your review. Please accept our apologies for the inconvenience of receiving your order in this condition. The shoes may have been tried on in one of our stores but should have been checked by our warehouse team before being dispatched. Please be assured we will ask them to be more careful to avoid disappointment to others and we are sorry that we let you down on this occasion. I can see your order has now been refunded. Once again please accept our apologies for receiving your order like this. Kind regards Michael

Posted 1 year ago

“Never got contacted when in store waited over a week just for click and collect poor customer care”

Helpful Report

Posted 1 year ago

Hello Thank you for taking the time to leave a review. I’m sorry you have not been directly contacted when your shoes arrived in store, we do aim to contact customer who do leave a mobile number or an email address when the shoes arrive. I can see a dispatch email was sent to you on 30/08/23 I’m sorry if this was missed. We do hope you enjoy your order and please accept our apologies for any inconvenience caused. Kind regards Michael

Posted 1 year ago

“I’ve had two pairs of trainers ent to me and both were incorrect sizes. I’ve had to now drive twice to the post office to return these trainers. We live in rural Shropshire so it’s 3 miles to nearest post office. I’ve not been happy with the repost se to my email about this matter. The person simply hasn’t replied to me. I was hoping for some reimbursement for this cost of travel as I’ve had to do it 2 times. Could somebody get in touch with me please. I’ve now sent the second incorrect pair back to you and I’m awaiting a refund which apparently I was told would happen as soon as I prove postage - but nobody has replied to that email. I think it is poor that you lost size 11 Skechers when you don’t even stock them and send out a 10.5 and 11.5 and just think that they will do!? Maybe it was a mistake both times but I shouldn’t have to pay for your mistakes .”

Helpful Report

Posted 1 year ago

Thank you for your review. Skechers are an American Company and equate their sizes slightly differently to us in the UK. You were sent the EU size that you ordered, this equates to a UK size 11. You said that these would be too large and did not try them on your daughter, but asked for a smaller size. This we did for you. You were given a pre paid label on both occasions to return these shoes to us as a good will gesture so that you did not have to pay postage, although the original shoes that you were sent were the correct size. I am sorry that you have been disappointed with our response and can assure you that your order was refunded yesterday. Kind regards, Janice - customer services

Posted 1 year ago

Charles Clinkard is rated 4.8 based on 48,985 reviews