Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 49,737 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 49,737 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 11th July 2025

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Charles Clinkard 5 star review on 28th June 2025

Charles Clinkard 5 star review on 26th June 2025

Charles Clinkard 5 star review on 15th May 2025

300

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used Charles Clinkard for a long time. My recent experience was so bad I will never use Charles Clinkard again. Having received a pair of second hand, well used womens trainers in a battered sellotaped box, and used loyalty vouchers for the part of the purchase, I contacted CS to advise and whilst helpful for returning the item instead of paying the postage usually required, I asked that this was raised given the fact the the quality distribution process allowed this item to pass for dissemination to me. The response whilst polite was perfunctory and and scripted. I was so unimpressed with the level of service and basic response and have lost trust in the quality service expected from Charles Clinkard.”

Helpful Report

Posted 8 months ago

Thank you for your review. I am sorry to hear of the condition of the shoes that you received. They should certainly have been checked before dispatch and not sent out to you in this condition. I can see that when they were returned by you, that they were not put into re-sale and taken from our stock. We have let you down on this occasion and for this we are genuinely sorry. I apologise also that you thought that our response was scripted, each customer service operator deals with each customer to help with their enquiry and we are able to speak freely and without script, although some enquiries are similar and may require a similar reply. With regard to your reward points, these are put back for you, they attach to your email address in what is called an e-wallet and can be used online or in store. I can see that you are a regular customer of ours and have written to you in a seperate email with regard to this. We apologise sincerely for your disappointment and do hope to see you shopping with us again. Kind regards, Janice - customer services

Posted 8 months ago

“I paid for next day delivery as it was a gift. It didn’t arrive for 3 days and now I have to pay to return it. Not ideal”

Helpful Report

Posted 8 months ago

Thank you for taking the time to contact us. I'm sorry that your order didn't arrive when expected. I've looked into this and despite us dispatching your order within the promised timeframe, Royal Mail took longer than they should have to deliver it. It was sent on a 24 hour service so should have been with you on Saturday 19th October. I hope you'll accept my apologies for any inconvenience this caused and I will arrange for a refund of all postage costs. Kind regards, Rosie, Customer Services.

Posted 8 months ago

“Gabor Balm was described as wide but was far too narrow! I bought Gabor wide fit boots last year and they were a perfect fit. These are not wide fitting boots! Please make them wider again.”

Helpful Report

Posted 8 months ago

Thank you for taking the time to leave us a review. I am sorry to hear your recent purchase was not a good fit but please be assured we received your return and a full refund was issued. We have a range of wide fitting boots that may be more suitable. If you shop with us again and need any assistance, our Customer Service Team is available 7 days a week. Kind regards, Hannah, Customer Services

Posted 8 months ago

“Received a worn pair of dirty shoes. With blood stains in them. Looks like it's from a blister. I feel sick and disgusted. What's disgusting is customer service said send them back we can send you out a new pair. Not good enough. I don't live close to a post shop. I'm a full time high school teacher and Mum. These should have been thrown in the bin and a refund automatically given. I'm a new customer and have also bought 2 new pairs of boots. But receiving these have completely put me off making any more purchases from you. Blood stained dirty used shoes. Should be ashamed that these where not checked on return and not checked when sending out. I did post them this morning looking forward to my refund of the shoes and compensation for wasting my valuable time.”

Helpful Report

Posted 9 months ago

“I would like to send a really big THANK YOU To Yvette and her team!! They went far beyond the call of duty spending at least half an hour resurfacing my wife’s new Rieker boots which I had damaged with an old waterproofing spray. We have always found the staff at Clinkards very helpful and friendly but the help and expertise I received was outstanding. Thank you so much. Jonathan Nottingham”

Helpful Report

Posted 9 months ago

Thank you so much for your review. We will pass your comments on to the store. Customer service is very important to us and we are very happy to hear that you were happy with the service that you received. Kind regards, Janice

Posted 9 months ago

“Very disappointed the shoes were never received. No delivery ever attempted first I knew was they said i had an email that my returns had been received. 2 days after I ordered. Been unable to order again as there is no stock available.”

Helpful Report

Posted 9 months ago

Thank you for taking the time to leave your feedback. I am sorry to hear you ordered was refunded. It appears to be a result of a technical issue. We have a pair available for you, so I have asked a member of the team to get in touch to replace your order. We will be able to ship this within 24 hours. I hope you'll accept my apologies for the inconvenience caused. Kind regards, Rosie, Customer Services.

Posted 9 months ago

“Bought two pairs of Gabor items recently one pair of shoes £125 and the others were ankle boots £135. They were supposed to be leather but both pairs looked synthetic and extremely cheap. Really disappointed in the quality of the Gabor shoes you source. This isn’t the first time I have ordered Gabor shoes/boots and felt disappointed by quality which now appear to be an inferior product and for the price this is shocking! I will not be using CK again unfortunately.”

Helpful Report

Posted 9 months ago

Thank you for your review. We are sorry to hear that you did not like the quality of these very popular items. I can assure you that they are leather and not synthetic. It may be the patent look that was not to your taste? We are the largest supplier of Gabor shoes in the UK and also have licence to run the Gabor Website, so you will see the same items on there too. There are many other brands available on the Charles Clinkard website should you decide to try a different brand, however if you do go elsewhere, we do hope that you find what you are looking for. Kind regards, Janice - customer services

Posted 9 months ago

“I have not received my order - didn’t get any tracking details despite being told item was despatched. I’ve sent 2 emails and no response!”

Helpful Report

Posted 9 months ago

Thank you for your review. We are sorry that you did not receive your order, this was sent direct from the merchandiser and not from our own warehouse. I can see that delivery was attempted twice and then returned to sender. We did ask if you would like a re-delivery or refund and you opted for refund which has been actioned. We apologise sincerely for any inconvenience and disappointment. Kind regards, Janice - customer services

Posted 9 months ago

“Order not arrived yet”

Helpful Report

Posted 9 months ago

Thank you for taking the time to leave us a review. I have contacted our Meadowhall branch and they have confirmed your order is ready to be collected. They called the phone number on your order upon delivery, please accept my apologies if this notification was not received. If you have any queries regarding orders, our Customer Service Team is available 7 days a week and happy to help. Kind regards, Hannah, Customer Services

Posted 9 months ago

“The shoes took longer to arrive than I was expecting which was disappointing but not as bad when I opened the box to find pre worn shoes well marked on the soles of both shoes and grubby looking inside the shoe. They were not nicely packed in the box with tissue I’m sure no one could possibly have checked them before dispatch. They are in transit back to Charles Clinkard.”

Helpful Report

Posted 9 months ago

Thank you for taking the time to leave your review. To offer the greatest selection of products, we sometimes source items from our stores. Therefore, we cannot guarantee items have not been tried on at some point. Due to this, we adopt a rigorous quality checking procedure to ensure products meet the standards our customers expect. Please accept my apologies if this was not reflected with your purchase and be assured this has been brought to the attention of the Warehouse Manager. I can see you have been in contact with our Customer Service Team and your order is on its way back to us. I hope you were happy with the service provided and we will notify you when your refund has been processed. Kind regards, Hannah, Customer Services

Posted 9 months ago

“Very disappointing service, I paid for a speedy delivery rather than the standard 3-5 days only to be told that it still takes up to 3 days for the shoes to be picked and dispatched.”

Helpful Report

Posted 10 months ago

Thank you for your review. Our Express Delivery guarantees dispatch within 3 working days. I can see your order was placed on the 1st and dispatched on the 3rd and so fits into this timeframe. Please accept my apologies if this was not made clear when you were placing the order. Details of our delivery services are available to view on our website and you can contact our Customer Service Team if you have any queries. Kind regards, Hannah, Customer Services

Posted 9 months ago

“I have ordered size 3.5 and shoes are 1 size too big. I would never use this company again.”

Helpful Report

Posted 10 months ago

Thank you for taking the time to leave us a review. I am sorry you have not happy with your purchase. We have a 365 day returns policy so if the size is not suitable, you can return unworn shoes to us for a refund. If you have received the incorrect size, please get in touch with our Customer Service Team who can advise the next steps. They are available 7 days a week. Kind regards, Hannah, Customer Services

Posted 10 months ago

“Was told there were a wide fit they were not was told they had removeble insole they were they weren’t and I rang and spoke to someone having pulled out the insole then to find they were not a wide fit very disappointed so I bought a new pair of insoles and gave them to a charity shop won’t be using you again cost £ 60 pounds”

Helpful Report

Posted 10 months ago

Thank you for your review. I am sorry to hear that this shoe was not wide enough for your needs. Please be advised that we allow up to 12 month to send an unworn item back to us for refund. If you have not yet taken them to a Charity store, please contact us and we can arrange a return for you. Our customer service department is open 7 days a week so we do hope that you will get in touch. Kind regards, Janice

Posted 10 months ago

“Been sent the wrong shoes sent boots not the shoe ordered hopefully I will get the right shoe in time for school Wednesday”

Helpful Report

Posted 10 months ago

Thank you for taking the time to leave us a review. Please accept my apologies for the inconvenience you encountered when you were sent the wrong pair of shoes. I understand how frustrating this must have been, especially considering the urgency of receiving them before school starts. Thankfully our Customer Service Team were able to arrange the correct pair to be sent to you and they were received in time for going back to school. I hope this replacement is suitable and you shop with us again. Kind regards, Hannah, Customer Services

Posted 10 months ago

“Ordered some sandals arrived ok (Mariella sandals)did not match one was predominately blue and one red. And both sandals had beads missing. Plus you have to pay for returns for faulty shoes Can’t compete with other retailers who offer free delivery and free returns. Clinkards need to up their offering.”

Helpful Report

Posted 10 months ago

Thank you for taking the time to leave us a review. I am sorry you have not been happy with your puchase. I can see how the differing beading pattern can affect the appearance of the sandal. With regard to returns if there is a problem or fault, we would not expect the customer to pay postage to send back to us. A member of our Customer Service Team will be in touch to advise how this can be done. Kind regards, Hannah, Customer Services

Posted 10 months ago

“The shoes ordered were described as wide fit. However, when they arrived they were not any wider than the standard fit. On checking the reviews, others had also found this to be the case. I was disappointed by the customer service received when I contacted them. I was left not only having paid delivery but also having to pay a return fee for shoes which were not as described.”

Helpful Report

Posted 10 months ago

“Very disappointed. Ordered a pair of Hotter sandals, hadn't heard anything in a week so phoned to enquire about delay. Lady said she'd look into it and email me. Sure enough an email arrived soon after to inform me that the order had been cancelled due to no stock! I'm still puzzling over why i could order them and have confirmation and then suddenly you have no stock? If I hadn't enquired would I still be waiting for them and no wiser? An email informing me would have been appreciated.”

Helpful Report

Posted 10 months ago

Thank you for taking the time to leave a review. Please accept my apologies for the lack of communication regarding your order. This item is sourced and dispatched directly from the supplier so please be assured we have raised this with them. We aim to keep an accurate reflection of stock on our website, unfortunately there was high demand for this product and on this occasion we were unable to complete your order. I can see our Customer Service Team has been in touch and offered a resolution. We hope you shop with us again in future. Kind regards, Hannah, Customer Services

Posted 10 months ago

“Had to return 2 pairs of school shoes bought online. Took back to Leeds store, return wouldn’t go through as order number wasn’t recognised, after multiple attempts a Manager was required. He also couldn’t do it, he then makes a phone call, is given some instructions and apparently processes the refund. 5 days later still no refund showing in my account. Called customer service who could see my returns but no refund processed. Abysmal customer service in store.”

Helpful Report

Posted 10 months ago

Thank you for your review. We are sorry that you encountered this problem with the return of your order. Please be assured that our accounts team would have seen return without refund and corrected this, however when a return is processed we do like to refund straight away so thank you for letting us at Customer Services that you had a problem and we could correct this for you. I sincerely apologise that the service that you received was not what you were expecting and hope that this does not put you off visiting our website in the future. Kind regards. Janice - customer services

Posted 10 months ago

“Shoes sent were not the size I ordered. Too big. I would have had to pay postage to return them which is not acceptable. There are no Charles Clinkard shops anywhere near to me but luckily I spend time in Newbury so took them to your shop there. They gave me a refund.”

Helpful Report

Posted 10 months ago

Thank you for your review. I am sorry to hear that the shoes that you ordered were the incorrect size. You do not say what you got, but it was the size 5 that was ordered. With regard to returns, if we have made an error, we would not expect the customer to pay postage to return something to us. We have a customer service team here 7 days a week and if there are any problems can resolve these for you. We are sorry that you were unaware of this but pleased that you were able to take back to one of our branches. I hope that you found the return process within store to be satisfactory. Kind regards, Janice - customer services

Posted 10 months ago

“I paid for express delivery so that I could give the shoes to my brother before he leaves to Canada however the item arrived after 5 days. Since that was not expected, the delivery came while we were out (again not the time scales Royal Mail had stated) Unfortunately the shoes are no good any more as I couldn’t give it to my brother. I may not see him for a while as he lives in Canada. Poor service”

Helpful Report

Posted 10 months ago

Thank you for your review. We are sorry to hear that you did not receive your order wthin the 4 working days specified. I have emailed you via your order and do hope that you will get in touch so that we can come to a solution for you and we hope that our suggestion is acceptable. Kind regards, Janice - customer services

Posted 10 months ago

Charles Clinkard is rated 4.8 based on 49,737 reviews