Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 44,979 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 44,979 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 20th April 2024

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Charles Clinkard 5 star review on 5th March 2024

Charles Clinkard 5 star review on 2nd March 2024

257

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really not a great experience, sadly I didn’t get my order delivered to me and certainly not in a time au manner. I had to go hunting for it. Shame as this isn’t really reflective of Charles Clinkard but more to do with your chosen delivery partner. You should rethink as they massively let you down.”

Helpful Report

Posted 7 months ago

Thank you for your review. I am sorry that you had a problem with your delivery and we apologise sincerely that your order was left at a different address to our own and we do have an investigation as to why, with DPD. We thank you for taking the time to visit the home where your package was left. We do use DPD and Royal Mail, we have tried other couriers but they are not as reliable as these and we are sorry that on this occcasion you were let down. Kind regards, Janice - customer services

Posted 7 months ago

“The Barker shoes I ordered arrived in a badly damaged and sellotaped box! The shoes had clearly been worn with scuffs on the soles and stones lodged in the heels.”

Helpful Report

Posted 7 months ago

Hello Thank you for your review. Please accept our apologies for the inconvenience of receiving your order in this condition. The shoes may have been tried on in one of our stores but should have been checked by our warehouse team before being dispatched. Please be assured we will ask them to be more careful to avoid disappointment to others and we are sorry that we let you down on this occasion. I can see your order has now been refunded. Once again please accept our apologies for receiving your order like this. Kind regards Michael

Posted 7 months ago

“Never got contacted when in store waited over a week just for click and collect poor customer care”

Helpful Report

Posted 7 months ago

Hello Thank you for taking the time to leave a review. I’m sorry you have not been directly contacted when your shoes arrived in store, we do aim to contact customer who do leave a mobile number or an email address when the shoes arrive. I can see a dispatch email was sent to you on 30/08/23 I’m sorry if this was missed. We do hope you enjoy your order and please accept our apologies for any inconvenience caused. Kind regards Michael

Posted 7 months ago

“I’ve had two pairs of trainers ent to me and both were incorrect sizes. I’ve had to now drive twice to the post office to return these trainers. We live in rural Shropshire so it’s 3 miles to nearest post office. I’ve not been happy with the repost se to my email about this matter. The person simply hasn’t replied to me. I was hoping for some reimbursement for this cost of travel as I’ve had to do it 2 times. Could somebody get in touch with me please. I’ve now sent the second incorrect pair back to you and I’m awaiting a refund which apparently I was told would happen as soon as I prove postage - but nobody has replied to that email. I think it is poor that you lost size 11 Skechers when you don’t even stock them and send out a 10.5 and 11.5 and just think that they will do!? Maybe it was a mistake both times but I shouldn’t have to pay for your mistakes .”

Helpful Report

Posted 8 months ago

Thank you for your review. Skechers are an American Company and equate their sizes slightly differently to us in the UK. You were sent the EU size that you ordered, this equates to a UK size 11. You said that these would be too large and did not try them on your daughter, but asked for a smaller size. This we did for you. You were given a pre paid label on both occasions to return these shoes to us as a good will gesture so that you did not have to pay postage, although the original shoes that you were sent were the correct size. I am sorry that you have been disappointed with our response and can assure you that your order was refunded yesterday. Kind regards, Janice - customer services

Posted 7 months ago

“Disappointed. Shoes too big but had to pay for their return. Will not chance that again!”

Helpful Report

Posted 8 months ago

Thank you for your review. We are sorry to hear that the shoes were too big for you. You can take your return back into a Charles Clinkard store for refund, this would then not cost any postage, we allow up to 12 month for returns, so long as unworn. With regards to postage, you can use 2nd class which would be around £3 and you can buy extra tracking for arounf 80p so you would see when they arrived with us. Also there is a link on our webiste to Collect+ where for £4.49 you can buy a label that covers up to 10 kilo of returns. I do hope that this helps for future reference. Kind regards, Janice - customer services

Posted 8 months ago

“Way way too long for a delivery to arrive when ordered for delivery to store, sadly wont use again. No expectation set on how long it would take but took about 10 days ridiculous just not what you expect now.”

Helpful Report

Posted 8 months ago

Thank you for your review. We do have 3 delivery options, free delivery which can take from 2 to 5 working days to dispatch, express delivery which is a maximum of 3 working days to dispatch, or next day, but the item has to be wihin our warehouse to do this. On this occasion, we did not have the item in our warehouse, however we were awaiting a delivery for the shoes to come to us from one of our other stores from their warehouse. This was delayed and we apologise sincerely that the time of your order being dispatched was longer than usual. We apologise sincerely to you for the inconvenience caused and apologise that on this occasion, we have let you down. Kind regards, Janice - customer services

Posted 8 months ago

“I ordered size 36 and they sent size 42. I ordered black and they sent beige coloured shoes. They sent a refund.”

Helpful Report

Posted 8 months ago

Thank you for your review. Your order was mixed up with another in error. We apologise sincerely for this and did ask if you would like your original order sending out to you or a refund. This was a mistake on our side and we are genuinely sorry for any inconvenience caused. Kind regards, Janice - cusotmer services

Posted 8 months ago

“I won’t order from this company again as unlike any other decent company that I make online purchases from: they do not include a returns pre paid sticker, which given the circumstances of online shopping is helpful, especially shoes that require to be tried on with variations in sizing being an issue! I rate online retailers by the ease of return policy and this fall very short of customer expectations.”

Helpful Report

Posted 8 months ago

Thank you for your review. We are sorry that you feel that not having free returns woud stop you from ordering from us again. Orders over £40 are shipped to customers with free postage and we have many shops around the Country where you can take shoes back to if you have one near to you. We also offer 365 days for full refund if the items are unworn. You can return items to us using second class post which is around £2.85, and pop to your local post office, so long as your order number is inside the package so we know who to refund, we will process all refunds within 3 working days. Alternatively you can use any courier of your choice, or use the link on our website for Collect + which allows up to 10 kilo in weight to be returned for the low cost of £4.49. Kind regards, Janice - customer services

Posted 8 months ago

“Order canceled”

Helpful Report

Posted 8 months ago

Thank you for your review. Looking at the tracking on your order it appears that Royal Mail have returned your order to sender, and not sent internationally as it should have. We were unaware of this and do not know why they have done this. We apologise sincerely that this has happened and for any inconvenience caused. Kind regards, Janice - customer services

Posted 8 months ago

“The reason I’m only giving one star is because when I received my shoes it was obvious that these were someone else’s returns. It appears their quality control failed on this occasion. When I contacted Charles Clinkard with photographs to point this out, there was no acknowledgement. I appreciate people do return goods but I would expect them to be checked and repackaged before selling to another customer”

Helpful Report

Posted 8 months ago

Thank you for your email. I am sorry to hear that you received your shoes in a condition that looks worn. All items should be quality checked before dispatch and we will advise the dispatch team to be more careful and avoid disappointment to others. We have emaled you privately with regard to this and apologise sincerely that this was the case and that on this occasion we have let you down. Kind regards, Janice - customer services

Posted 8 months ago

“One member of the staff was not nice Cheltenham staff was lovely.”

Helpful Report

Posted 8 months ago

Thank you for your review, I am sorry if you have found that one of our staff was not nice, but also happy to hear that you found the staff in our Cheltenham store to be helpful. Kind regards, Janice - customer services

Posted 8 months ago

“I ordered Caprice Trainers, size 6. The trainers arrived - a size 6 box with size 6.5 inside. The trainers were too big obviously. Because Charles Clinkard does not offer free returns I had to call to organise for them to send me a pre-paid label to send them back. The label took a week to get to me! The trainer size should have been checked prior to dispatch, the label should have been sent overnight. All in all buying from Charles Clinkard has been a very disappointing experience. I am unlikely to buy online again.”

Helpful Report

Posted 9 months ago

Thank you for your review. I am sorry to hear that you received a size 6.5 shoe instead of the size 6 that you ordered. The pre paid label was posted out to you and we are sorry that it took several days to arrive. We took a note of the tracking number and can see that your return was delivered to us today. Rather than having you wait until it is processed, (which can take up to a maximum of 3 days) I have refunded you today. Please accept our apologises that this has happened, we have let you down on this occasion and we are genuinely sorry. Kind regards, Janice - cusotmer services

Posted 9 months ago

“I recently ordered a pair of sandals and matching handbag The package was sent in a plastic postage pouch with no protection The shoes were boxed and dented, fortunately the sandals weren’t damaged, however the handbag was in no protective packaging at all, and so had some minor scratches in the leather due to transit I wrote to customer service who simply acknowledged my feedback This is very poor when you consider the price paid, and comparative sites I’ve used usually box matching handbags to protect the leather eg Van Dal Overall very disappointing service!”

Helpful Report

Posted 9 months ago

Thank you for taking the time to leave your feedback. I have looked into this for you, and I agree that the response from Customer Services could be improved. I'm sorry that you were disappointed with us on this occasion, I can understand why. I will pass your feedback concerning the packing to our warehouse, as you're correct, the handbag should have been in protective packaging. If you would like to forward some images of the damage to us, we can look into discounting it for you. Alternatively, if the bag is unused, we can arrange a replacement. I hope the above response is more in line with what you would have expected from Charles Clinkard. I'm going to give you a call this afternoon, just to discuss our correspondence. Kind regards, Rosie, Customer Services.

Posted 9 months ago

“I ordered a size 4 which is my size which I have had for about 2weeks they have gone really big but I was desperate for these to wear as I needed the arch support as I am having trouble walking as I suffer from rheumatoid arthritis I could really do with a size 3 £62 is a lot to leave in the wardrobe . I would rate you 10 if I could change them ??”

Helpful Report

Posted 9 months ago

Thank you for taking the time to leave feedback. I am sorry to hear the size you ordered isn't suitable. Unfortunately, as discussed with Customer Services, we're unable to accept them back as they have been worn outside. We recommend wearing your purchase in the house, to ensure they're the correct fit. The exception to this is if you think they have a manufacturing fault. If so, we'd be happy to examine them for you. Please accept my apologies for the inconvenience caused. Kind regards, Jo, Customer Services.

Posted 9 months ago

“Decided what I liked online so went to Meadowhall to buy. Hadn’t got a 9 and would I like to try a 10. No I wouldn’t so frustrated walked away with shop asst shouting after me to buy from them. Embarrassing and will never use them again. Went to Amazon instead and shoes posted out. Pointless even going to Meadowhall these days what’s going on?”

Helpful Report

Posted 9 months ago

Hello Thank you for taking the time to leave a review. I’m sorry to hear about the experience you have had. You can check the stock for stores on our website by selecting your colour and size, a box will then become available to check stock in stores, this is accurate within 30 minutes. Please accept our apologies for not having the size your required, unfortunately we can only stock so many per store and they may have been sold out in the size 9. We would like to apologise if our store assisted offended or embarrassed you in anyway, we will certainly investigate this. Kind regards Michael

Posted 9 months ago

“Very disappointed, will never order online from them ever again! My wife ordered matching shoes and bag worth £150, when they arrived the quality of finish in the shoes wasn't up to standard so we sent both items back .... it cost us £9 to return them through the Post Office in order to track and insure delivery! Most online business, the return is free..... it's Clinkards policy that customer pays, not worth the risk in my view”

Helpful Report

Posted 9 months ago

Hello Thank you for your review. I’m sorry to hear you are disappointed with our returns policy, We aim to be as transparent as possible with the cost of the return being paid for by the customer as we offer free delivery on orders over £40. We do supply information on how to return your parcel at a lower price than the one paid, we also provide a collect + label from a link on our website where you can return 10Kgs for £4.49. If a product is received and the finish is not up to the standard expected, you can contact us through the telephone, email or live chat and we will be happy to investigate that for you. Once we have received contact, we may also be able to assist with the return of the product. I’m sorry for any inconvenience caused. Kind regards Michael

Posted 9 months ago

“My original pair of shoes split so a replacement pair was offered which I accepted. This process was a shambles, even though I was offered a replacement pair I received a refund. The price had increased, so a new pair was going to be more expensive. I didnt think I should pay more for the same item through no fault of my own. It took at least 5 e-mails and 3-4 weeks before the issue was settled and another pair received. The leather on each of the replacement shoes were different but I didnt have the energy to go through another saga.I do not have any confidence with their Customer Service Dept. I tried using Charles Clinkard again, which was a mistake, the sandals I ordered arrived, you could tell they had previously been worn, the soles were dirty and the sides of the sandals were all scuffed. I have decided not to use Charles Clinkard again, I now wonder if their shoes are 2nds and imperfect?”

Helpful Report

Posted 9 months ago

Hello Thank you for taking the time to leave a review. I’m sorry to hear the problem you have had with both of your orders. I understand the frustration caused with your first order, I have messaged you privately to apologise and offer compensation for the experience you have received. Unfortunately, when stock is low, we do source some products from our stores, where they may have been tried on, the condition of the shoe should always be checked before dispatch. I can see the return has been arranged for you and a full refund has been issued. Please accept our deepest apologies for the experiences you have received. Kind regards Michael

Posted 9 months ago

“I recently purchased a pair of shoes called Splash black croc.Thet are from the Gabor range. Charles Clinkard notified me that they were back in stock. When they arrived I noticed that they had been tried on by another customer as the back has been walked on. I decided to keep them only as I liked the style,but am not happy with Charles Clinkard assuming that this would acceptable as opposed to providing me with a pair that had not been tried on.”

Helpful Report

Posted 10 months ago

Thank you for taking the time to leave a review. I understand receiving an item that appears to have been used previously is disappointing. Products may have been tried on before. However, their condition shouldn't reflect this, so I hope you will accept my apologies. If they're still unworn, please contact Customer Services on 0345 241 7442 and we'll aim to resolve this for you. I am sorry for your experience on this occasion. Kind regards, Rosie, Customer Services.

Posted 9 months ago

“I have lots of products from you and these were a huge disappointment. Berry Punch Detail Shoies - in white I would have returned them but I wore them outside. They are granny shoes – no other ways of putting it – sorry I had a similar design and this is the first time when I order online. Not everyone has wide feet – we just want comfy shoes that look pretty. They are comfy but they are very different to what I had before from you. I am very very disappointed.”

Helpful Report

Posted 10 months ago

Hello Thank you for your review. I’m sorry to hear you do not like the style of the Gabor Berry. I can confirm the shoes you purchased are a size UK D which is classed as a wide fit, I’m sorry if this fitting is not correct for you. Unfortunately, we can not accept any shoes that have been worn outside, we do recommend trying the style on for comfort and to see if the style is to suit. I’m sorry for any inconvenience caused. Kind regards Michael

Posted 9 months ago

“The box of the shoes was destroyed.It took one month to receive it. The courier never came, I was searching for the shoes at the courier.”

Helpful Report

Posted 10 months ago

Thank you for taking the time to leave your feedback. It's disappointing to hear that the box wasn't in prime condition, by the time they arrived. Please be assured, I will pass your feedback to Royal Mail. According to the tracking information, delivery took 10 days. If this isn't the case, I hope you'll accept my apologies. As you're overseas, we have to allow a little extra time, compared to UK delivery times. I hope this information helps. Kind regards, Rosie, Customer Services

Posted 9 months ago

Charles Clinkard is rated 4.8 based on 44,979 reviews