Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 48,978 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 48,978 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 22nd April 2025

Charles Clinkard 5 star review on 11th April 2025

Charles Clinkard 1 star review on 4th April 2025

Charles Clinkard 5 star review on 26th February 2025

Charles Clinkard 5 star review on 6th February 2025

Charles Clinkard 5 star review on 29th January 2025

Charles Clinkard 5 star review on 17th December 2024

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been sent the wrong shoes sent boots not the shoe ordered hopefully I will get the right shoe in time for school Wednesday”

Helpful Report

Posted 8 months ago

Thank you for taking the time to leave us a review. Please accept my apologies for the inconvenience you encountered when you were sent the wrong pair of shoes. I understand how frustrating this must have been, especially considering the urgency of receiving them before school starts. Thankfully our Customer Service Team were able to arrange the correct pair to be sent to you and they were received in time for going back to school. I hope this replacement is suitable and you shop with us again. Kind regards, Hannah, Customer Services

Posted 8 months ago

“Ordered some sandals arrived ok (Mariella sandals)did not match one was predominately blue and one red. And both sandals had beads missing. Plus you have to pay for returns for faulty shoes Can’t compete with other retailers who offer free delivery and free returns. Clinkards need to up their offering.”

Helpful Report

Posted 8 months ago

Thank you for taking the time to leave us a review. I am sorry you have not been happy with your puchase. I can see how the differing beading pattern can affect the appearance of the sandal. With regard to returns if there is a problem or fault, we would not expect the customer to pay postage to send back to us. A member of our Customer Service Team will be in touch to advise how this can be done. Kind regards, Hannah, Customer Services

Posted 8 months ago

“The shoes ordered were described as wide fit. However, when they arrived they were not any wider than the standard fit. On checking the reviews, others had also found this to be the case. I was disappointed by the customer service received when I contacted them. I was left not only having paid delivery but also having to pay a return fee for shoes which were not as described.”

Helpful Report

Posted 8 months ago

“Very disappointed. Ordered a pair of Hotter sandals, hadn't heard anything in a week so phoned to enquire about delay. Lady said she'd look into it and email me. Sure enough an email arrived soon after to inform me that the order had been cancelled due to no stock! I'm still puzzling over why i could order them and have confirmation and then suddenly you have no stock? If I hadn't enquired would I still be waiting for them and no wiser? An email informing me would have been appreciated.”

Helpful Report

Posted 8 months ago

Thank you for taking the time to leave a review. Please accept my apologies for the lack of communication regarding your order. This item is sourced and dispatched directly from the supplier so please be assured we have raised this with them. We aim to keep an accurate reflection of stock on our website, unfortunately there was high demand for this product and on this occasion we were unable to complete your order. I can see our Customer Service Team has been in touch and offered a resolution. We hope you shop with us again in future. Kind regards, Hannah, Customer Services

Posted 8 months ago

“Had to return 2 pairs of school shoes bought online. Took back to Leeds store, return wouldn’t go through as order number wasn’t recognised, after multiple attempts a Manager was required. He also couldn’t do it, he then makes a phone call, is given some instructions and apparently processes the refund. 5 days later still no refund showing in my account. Called customer service who could see my returns but no refund processed. Abysmal customer service in store.”

Helpful Report

Posted 8 months ago

Thank you for your review. We are sorry that you encountered this problem with the return of your order. Please be assured that our accounts team would have seen return without refund and corrected this, however when a return is processed we do like to refund straight away so thank you for letting us at Customer Services that you had a problem and we could correct this for you. I sincerely apologise that the service that you received was not what you were expecting and hope that this does not put you off visiting our website in the future. Kind regards. Janice - customer services

Posted 8 months ago

“Shoes sent were not the size I ordered. Too big. I would have had to pay postage to return them which is not acceptable. There are no Charles Clinkard shops anywhere near to me but luckily I spend time in Newbury so took them to your shop there. They gave me a refund.”

Helpful Report

Posted 8 months ago

Thank you for your review. I am sorry to hear that the shoes that you ordered were the incorrect size. You do not say what you got, but it was the size 5 that was ordered. With regard to returns, if we have made an error, we would not expect the customer to pay postage to return something to us. We have a customer service team here 7 days a week and if there are any problems can resolve these for you. We are sorry that you were unaware of this but pleased that you were able to take back to one of our branches. I hope that you found the return process within store to be satisfactory. Kind regards, Janice - customer services

Posted 8 months ago

“I paid for express delivery so that I could give the shoes to my brother before he leaves to Canada however the item arrived after 5 days. Since that was not expected, the delivery came while we were out (again not the time scales Royal Mail had stated) Unfortunately the shoes are no good any more as I couldn’t give it to my brother. I may not see him for a while as he lives in Canada. Poor service”

Helpful Report

Posted 8 months ago

Thank you for your review. We are sorry to hear that you did not receive your order wthin the 4 working days specified. I have emailed you via your order and do hope that you will get in touch so that we can come to a solution for you and we hope that our suggestion is acceptable. Kind regards, Janice - customer services

Posted 8 months ago

“Package was delivered by Royal Mail but label on package was not very clear and went to wrong address tuck a while to locate really annoying but besides that I am very pleased with purchase”

Helpful Report

Posted 8 months ago

Thank you for your review. I am sincerely sorry that your order went to the incorrect address and thank you for letting us know that you were able to locate your package. We are very happ to hear that you are pleased with your purchase. Kind regards, Janice - customer services

Posted 8 months ago

“I have no issue with Charles Clinkard. Their service is always excellent. However, the shoes I recently purchased are possibly the most uncomfortable I have ever worn. I assumed as the shoes appeared to be made of canvas type material, they would be very comfortable. The first and only time I wore them I experienced blisters and my feet were very sore. I will not be wearing them again.”

Helpful Report

Posted 9 months ago

Thank you for your review. We are sorry to hear that you have found these shoes to be uncomfortable. We do offer a return policy for unworn shoes, to allow people to try items on in the home for comfort before wearing them outdoors. We are sorry to ehar that you wore them outside before you found them to be unsuitable. You may find that once your feet heal, that if you wear the shoes around the home that they do become more comfortable for you? We do hope so. Kind regards, Janice - cusotmer services

Posted 9 months ago

“I've ordered a pair of gold sandals a week ago but haven't received them yet. I've not heard from the company or the courier what's causing the delay An email sent to Charles Clinkard several days ago has.not been acknowledged. I'm still waiting! Don't think I'll buy again.”

Helpful Report

Posted 9 months ago

Thank you for your review. I can see that an order confirmation was sent to you on the day of order (23rd July) and a dispatch email sent on the day of dispatch (24th July) If you have still not received your order, please do not hesitate to contact us on 0345 241 7742 or you can email to sales@clinakrd.co.uk so that we can look into this for you. We do reply to all emails we receive within 24 hours, so I apologise sincerely if you have been in touch and not had a reply. I have checked our in box and cannot see an email from this address so maybe if you try again using the sales@clinkard.co.uk address it will reach us. We hope that you have your order very soon. Kind regards, Janice - customer services

Posted 9 months ago

“Ordered & paid for 2 day delivery. After 2 weeks I enquired to be told that I had not put a house number (I had) Offered to be reordered and 3 minutes later had said I would be refunded. Got the refund minus the extra delivery charge I paid for a quicker slot. Not great no shoes and out of pocket!!”

Helpful Report

Posted 9 months ago

Thank you for your review. DPD did not have the sufficient information for delivery and the parcel was subsequently returned to sender. Please accept my apologies you did not receive your order and for the miscommunication regarding resending/refunding. Your postage did not automatically refund, so this has been processed for you today. Kind regards, Hannah, Customer Services

Posted 9 months ago

“I only go to Meadowhall to shop at Clinkards and I have been given a parking ticket for parking in a parent and child bay. The rules were changed last August and very poor signs displayed and when u have a SEN child their safety comes before reading any signs. So I will not be going back to Clinkards again.”

Helpful Report

Posted 9 months ago

Thank you for your review. We are sorry to hear that you have been given a parking ticket. Unfortunately the parking is for the whole of Meadowhall and not affiliated to ourselves so we are unable to help. We thank you for pointing this out as it may help others when they are parking. Kind regards, Janice - customer services

Posted 9 months ago

“I bought a pair of shoes online, made the payment. Got order confirmation and day later they cancelled the order by saying that item is out of stock. very unprofessional. Annoying”

Helpful Report

Posted 9 months ago

Thank you for your review. I am sorry that the stock was not available when we came to process your order. In the busy sale period, when stock gets low, we do try to remove it from the website to avoid disappointment, but on this occasion the demand was greater than the supply and we had to cancel your order. We do not take a payment for orders until the point of dispatch if it is a debit/credit card, however with you paying by PayPal, the money was put aside by PayPal until we advised that they needed to refund. We are genuinely sorry for your disappointment. Kind regards, Janice - customer services

Posted 9 months ago

“I wanted to change delivery but was refused Disappointed”

Helpful Report

Posted 9 months ago

Thank you for your review. We are sorry that you were not able to change the delivery. You used PayPal to pay for your order, and under the strict rules of PayPal, we are not allowed to amend the details that the customer puts in. When you use PayPal to complete your order you use a Password. This is to protect you, and to avoid anyone using your account. Because of this, we cannnot amend. We could have cancelled your order and refunded for you, however, it had already been dispatched so we were also unable to do this. We do apologise for your disappointment. Kind regards, Janice - customer services

Posted 9 months ago

“The shoes I ordered had been worn, the heels & inside the shoes were dirty & overall looked chubby, they looked like they'd been chucked in the box.”

Helpful Report

Posted 9 months ago

Thank you for your review. I am sorry to hear your purchase was sent to you was in poor condition. Please be assured, I have notified our warehouse of this error, all items should be quality checked before sending to ensure that the products we dispatch meet the high standards that our customers expect. I am glad the staff at our York branch were able to assist in your return and refund. I’m confident that if you shop with us again in future, we will be able to restore your trust in our Company and we apologise sincerely that on this occasion we have let you down. Kind regards, Janice - customer services.

Posted 9 months ago

“Ordered size 3 shoes. The pair that arrived were more like size 5. I had to send them back for a full refund and pay £6.00 postage.”

Helpful Report

Posted 9 months ago

Thank you for your review. I am sorry to hear that you found that the size 3 appeared bigger than you expected. We do offer a tracked return label on our website for £3.20 with Royal Mail, or you can take them back to any Charles Clinkard store free of charge. I hope that this helps for future reference. Kind regards, Janice - customer services

Posted 9 months ago

“I was very disappointed that my order was delivered to pick up point but when I went to collect it, it was nowhere to be found. Eventually the store manager at the pick up point went through CCTV footage and discovered DPD had picked up item again (it was supposed to be left there for several more days). I could not make contact with DPD but eventually able to call Charles Clinkard. The helpful customer service made enquiries and contacted me by email. Unfortunately DPD would. Ot send the parcel back to the pick up point! At this point I cancelled my order and asked for a refund as I wanted the shoes for a particular event and they would not reliably arrive on time before I went away. I do not think that DPD should be used if they are so unreliable. The store manager where they were left said that the DPD delivery drivers frequently pick up the items again even when they should remain as this way they earn more money. Jack in customer service was helpful and understanding however and I have received my refund”

Helpful Report

Posted 10 months ago

Thank you for your review. I am sorry to hear that you have had this problem with DPD. We do not have our own courier and use DPD and Royal Mail. Usually DPD is very reliable and we are sorry to hear that on this occasion they let you down. You can let us know your order number and opt for Royal Mail if you prefer in the future, but this would be a delivery to your home and not to a collection store. Thank you for your kind comments about our customer service. Kind regards, Janice - customer service

Posted 10 months ago

“Very uncomfortable for me.I think the detail on the top gave that pressure to my toes. However, quality of leather is good”

Helpful Report

Posted 10 months ago

Thank you for your review. If you would like to review the product itself, if you click on the item, you can share your findings with others who may be looking at this shoe. We hope that you found something more comfortable. Kind regards, Janice - customer services

Posted 10 months ago

“Very chunky , too heavy boots . My size 3 feet looked huge ! I also found these tan ankle boots staggering £67 ! Cheaper on the Hush Puppy website so i returned them to store .”

Helpful Report

Posted 10 months ago

Thank you for your review. These are a chunky boot and have been very popular, we are sorry to hear that you did not like them yourself. We are pleased to hear that you were ble to take them back to one of our stores and hope that you found the return process to be easy and to your satisfaction. Kind regards, Janice - customer services

Posted 10 months ago

“Wrong size sent. You do.not provide pre paid.return labels.”

Helpful Report

Posted 10 months ago

Thank you for your review. I am sorry you did not receive the item you were expecting. As we were not informed of an issue with the order, we were unable to advise how to return. I see from your returns form you were expecting a size 5, unfortunately it seems a 3 was ordered in error. We send a confirmation email with your order details so this can be reviewed and if you see an incorrect detail, you can let us know before dispatch. Our customer service team is available 7 days a week so if you have any queries, please feel free to contact us. Kind regards, Hannah, Customer Services

Posted 10 months ago

Charles Clinkard is rated 4.8 based on 48,978 reviews