Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 48,978 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 48,978 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 22nd April 2025

Charles Clinkard 5 star review on 11th April 2025

Charles Clinkard 1 star review on 4th April 2025

Charles Clinkard 5 star review on 26th February 2025

Charles Clinkard 5 star review on 6th February 2025

Charles Clinkard 5 star review on 29th January 2025

Charles Clinkard 5 star review on 17th December 2024

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shoes did not fit. Concerned that I needed to pay £10 to return the item: surely there should be some discount or free returns?”

Helpful Report

Posted 10 months ago

Thank you for taking the time to leave us your feedback. As we ask customers to cover the cost of returns postage, this means you are free to find a service suitable for you. We offer a Yodel label from as little as £4.49 on the returns page of our website. With the Post Office we recommend a second class tracked service, they may advise higher prices depending on the weight and value of your parcel. If you need advice in future, please don’t hesitate to contact our Customer Service Team. Kind regards, Hannah, Customer Services

Posted 10 months ago

“The on line ordering was fine, but I chose to collect from the Cheltenham shop and the staff there are not great. They don't listen, the customer service and experience is very poor.”

Helpful Report

Posted 10 months ago

Thank you for your review. I am sorry to hear that you found the staff within the store to not be helpful. Please be assured that we have let the area manager know and he can offer instore training where needed. We apologise that you have had to contact us with regard to this. Kind regards, Janice - customer services

Posted 10 months ago

“I paid for next day delivery as I needed the shoes immediately. When they didn't arrive, I was told by one of your employees that next day delivery means next working day and a refund wasn't an option, as it stated that in the terms and conditions. I said that maybe next day delivery payments shouldn't be able to be processed on Fridays, Saturdays or before bank holidays. I asked for the money I paid for the delivery could be refunded as a goodwill gesture and it would help retain my custom in the future. I will be buying school shoes for the next 7 years at around £100-£150 per year, but as I haven't heard back from you,regarding the £5.99 delivery charge, I will spend that money elsewhere.”

Helpful Report

Posted 10 months ago

Thank you for reaching out. I'm sorry to hear about the confusion. As suggested, orders placed after 5pm during the week, will be processed as soon as possible, but may be dispatched the next working day. Any orders placed at the weekend will not be dispatched until the Monday for Tuesday delivery. This is explained at the checkout (and our t's&c's) but apologies if you missed it. As your order was dispatched within the promised timeframe, unfortunately, we're unable to refund the £5.99. Kind regards, Rosie, Customer Services

Posted 10 months ago

“Not happy will be returning my purchase. I purchased size 10 ladles sketchers trainers. Advertised under the ladies section. I was really chuffed as Size 10 ladies shoes are hard to come by. They were not perfect when trying on, width mainly and my heal bone coming in contact with the shoe. But I usually have to compromise. I spoke to the staff in the shop about how amazed that they had stocked a ladies size 10. They also agreed with me. It was only when I got them home I noticed on the box that they were mens! No wonder they did fit properly, I will return when I can get into town again! Wasted journey wasted my time.”

Helpful Report

Posted 10 months ago

Thank you for reaching out. I'm sorry, you're right, our listing appears to be incorrect. I'll arrange for it to be updated ASAP. Please accept my apologies for the inconvenience caused. Kind regards, Rosie, Customer Services.

Posted 10 months ago

“I have sent an email with my complaint I am waiting a reply”

Helpful Report

Posted 10 months ago

Thank you for your review. Unfortunately, we haven't received any email correspondence from yourself. Can you please forward it to sales@clinkard.co.uk so we can investigate. I'm sorry for any inconvenience caused. Kind regards, Rosie, Customer Services.

Posted 10 months ago

“Unfortunately both shoes delivered had inner sole not glued in correctly”

Helpful Report

Posted 10 months ago

Thank you for your review. I am sincerely sorry to hear this and can see that you returned for exchange. We apologise for your inconvenience and for any disappointment caused. Kind regards, Janice - customer services

Posted 10 months ago

“So I made a purchase nearly 2 weeks ago to get delivered to store and I’m still waiting for it?!”

Helpful Report

Posted 10 months ago

Thank you for your review. As there was no phone number provided, our branch contacted you via email. If this was not recieved I sincerely apologise. If you have any queries regarding an order, our customer service team is available 7 days a week and are happy to be of assistance. Kind regards, Hannah, Customer Services

Posted 10 months ago

“Unfortunately my items arrived too late for the event I wanted them for. I can't believe that it takes 5 days to dispatch an order and 7 days for it to arrive. I would have been willing to pay for express delivery but in any case you should be able to process and dispatch orders quicker than that! You are competing with retailers who offer next day delivery as standard.... I won't be ordering from you again.”

Helpful Report

Posted 10 months ago

Thank you for taking the time to leave us a review. Our free standard delivery advises dispatch within 2-5 working days as outlined on our website. We try to get orders dispatched as quickly as possible but I am sorry if on this occasion your order did not arrive in your required timeframe. When placing an order if you require a faster service, you can select this at checkout or contact our Customer Service Team who can advise further. Kind regards, Hannah, Customer Services

Posted 10 months ago

“unfortunately, instead of being sent to me, the order was sent to you as a return by mistake, this upsets me because my order is delayed in reaching me and I also have to make a new order...”

Helpful Report

Posted 11 months ago

Thank you for contacting us. I'm sorry to see what's happened. I can understand why you're disappointed. A processing issue meant your order was refunded in error. I have passed your feedback to our warehouse, and you won't have the same experience again. Apologies for the inconvenience caused. Kind regards, Rosie, Customer Services.

Posted 11 months ago

“Very poor client service Charles Clinkard delivered the incorrect sandals which I posted back on the same day. One week has passed and I have yet to receive the correct order. I sent an email to client service representative but no response received”

Helpful Report

Posted 11 months ago

Thank you for leaving a review. Our Customer Services Team has tried to ring you this morning with an update, but unfortunately, you're unavailable. Your replacement pair will be with you tomorrow. I hope you'll accept my sincere apologies for the problems you have encountered. Kind regards, Rosie, Customer Services.

Posted 11 months ago

“Ordered,had confirmation,got told delivery courier was trying to deliver but we weren't available however subsequent email said the item was out of stock,so not sure what was being delivered? Terrible service,would not recommend”

Helpful Report

Posted 11 months ago

Hello Thank you for taking the time to leave us a review. I am sorry about the confusion with your order. The item is dispatched directly from one of our suppliers who initially confirmed the stock was available to purchase, but subsequently advised it was out of stock. I can understand this is frustrating, apologies for the experience you have had with us. Kind regards, Cheryl, Customer Services

Posted 11 months ago

“Glad you asked! I tried to look for shoes in the shop but was soon driven out by the pop musc playing on the loudspeakers. There's no need for music at all and then, to make matters worse, there was a particular pop song that took me staight back about 45 years . This is too much to bear when trying to buy shoes. Badly done, Charles Clinkard.”

Helpful Report

Posted 11 months ago

Thank you for taking the time to leave us a review. I apologise the atmosphere in our shop was not to your liking. We aim to create a comfortable experience for all of our customers. Please be assured, your comments have been passed along. Kind regards, Hannah, Customer Services

Posted 11 months ago

“I am so disappointed that I can no long get children’s shoes in store at the Cribbs Causeway branch of Charles Clinkard. I have a child with exceptionally wide feet and previously we have had to try multiple styles and sizes to find a suitable match. I went into the store to be told I could order children’s shoes on line and if I then took them into store they would check the fit. That really isn’t possible for my child, I would have to order and pay for multiple pairs of shoes up front. No one even offered to measure his feet for me. Not what I would expect from this company and I won’t be using it in future for my children or myself!”

Helpful Report

Posted 11 months ago

Thank you for leaving us your comments. I am sorry for any inconvenience caused in closing of the children’s department. As advised, your child can be measured, and our staff are happy to help in finding a suitable shoe by ordering them into store. They can then be tried and returned if necessary. If when browsing our website, you have any questions regarding our products, our Customer Service Department is available 7 days a week. Kind regards, Hannah, Customer Services

Posted 11 months ago

“Order placed 30/4 still not received 14/5 and paid extra for next day delivery! Not very helpful”

Helpful Report

Posted 11 months ago

“I am still waiting for my shoes ordered on Sat 27th April at Ilkley. having been dispatched and supposedly sent to the designated collection point of Commonside Post Office at Lytham on May 1st ,,,,,,, they were mysteriously supposedily sent back to uou .......!!!!!????? Why no one seemes to know as they were never received there or at my address ..... I await your comment - and the shoes”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. I’m sorry to hear the first attempt at delivery was not successful. This was due to the post office rejecting the parcel, it was then sent back to us. The parcel was returned to us and send out to your local Charles Clinkard store as requested. We hope you enjoy your purchase and I’m sorry for any inconvenience caused. Kind regards Michael

Posted 11 months ago

“After having shopped at Charles Clinkard for over 7 years, I was extremely disappointed at the fact I had to pay delivery and then nearly £10 to return sandals. I will NEVER order anything else from your company. NEARLY £15 for the privilege of trying on one pair of sandals is extreme.”

Helpful Report

Posted 1 year ago

Thank you for your review, We have a free delivery service for orders over £40, so there was no delivery charge on your order. With regard to returns, you can take back to a Charles Clinkard store, take to any courier or postal service of choice or buy a label on our website with collect plus. Second class Royal Mail would be around £3.50, our website label is £4.49 and covers up to 10 kilo so several items can be returned at one time. An overnight postal service is more expensive and this may be what you had chosen. I hope that this information helps for future reference. Kind regards, Janice - customer services

Posted 1 year ago

“We come to clinks for my sons shoes and have done so for 13 years, as you stock the best selection available and as he has wide feet it’s nice to try them on and now to my horror the two local (40 miles away) stores no longer stock children’s shoes and inform me they are only available online! This is such a disappointment as it’s hard enough to find shoes to fit and now I have to play guess the size to see if they will fit or order multiple at my cost to get him a pair to fit and then take take out of my day to return the others. We will be looking elsewhere for shoes now.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry for any disapointment caused. You can arrange delivery to store so that they can check the fit, and also refund if they are not suitable. If you use the link below (you may need to copy and paste) there is a how to measure and a print out guide so that you can get an accurate measurement from home. https://www.charlesclinkard.co.uk/measure-from-home-i758https://www.charlesclinkard.co.uk/measure-from-home-i758https://www.charlesclinkard.co.uk/measure-from-home-i758https://www.charlesclinkard.co.uk/measure-from-home-i758 I hope that this helps. Kind regards, Janice - customer services

Posted 1 year ago

“Very disappointed not comfortable as it looks.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review. I am sorry to hear you have not been happy with your purchase. We have a 365 day returns policy, as long as they have not been worn outside you can post back to the address provided on your invoice. Once received, we will process a refund. Kind regards, Hannah, Customer Services

Posted 1 year ago

“I have received lots of emails from you lately. Please delete me from your system. Cathrine Bang Torrevieja, España cathrine.mac@gmail.com”

Helpful Report

Posted 1 year ago

Thank you for your review. I have emailed our marketing team and asked them to remove you from our system. Kind regards, Janice - customer services

Posted 1 year ago

“Wrong size delivered. had to pay import tax only to learn that requessted size was not sent. Disappointed.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave your feedback. I can see your initial order was cancelled at your request due to a sizing issue, but then a second order was placed for a UK 12. This is the size you should have received, I am sorry if this is not the case. Can you please email sales@clinkard.co.uk and let us know which size you have? We can then investigate. Apologies for any inconvenience caused. Kind regards, Rosie, Customer Services.

Posted 1 year ago

Charles Clinkard is rated 4.8 based on 48,978 reviews