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Charles Clinkard Reviews

4.8 Rating 49,821 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
45,747
 Metrics Info
4.8
Based on 49,821 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
M
Verified Buyer
“Package was delivered by Royal Mail but label on package was not very clear and went to wrong address tuck a while to locate really annoying but besides that I am very pleased with purchase”
Helpful Report
Posted 11 months ago
Thank you for your review. I am sincerely sorry that your order went to the incorrect address and thank you for letting us know that you were able to locate your package. We are very happ to hear that you are pleased with your purchase. Kind regards, Janice - customer services
Posted 11 months ago
Anonymous
Verified Reviewer
“I have no issue with Charles Clinkard. Their service is always excellent. However, the shoes I recently purchased are possibly the most uncomfortable I have ever worn. I assumed as the shoes appeared to be made of canvas type material, they would be very comfortable. The first and only time I wore them I experienced blisters and my feet were very sore. I will not be wearing them again.”
Helpful Report
Posted 11 months ago
Thank you for your review. We are sorry to hear that you have found these shoes to be uncomfortable. We do offer a return policy for unworn shoes, to allow people to try items on in the home for comfort before wearing them outdoors. We are sorry to ehar that you wore them outside before you found them to be unsuitable. You may find that once your feet heal, that if you wear the shoes around the home that they do become more comfortable for you? We do hope so. Kind regards, Janice - cusotmer services
Posted 11 months ago
Anonymous
Verified Buyer
“I've ordered a pair of gold sandals a week ago but haven't received them yet. I've not heard from the company or the courier what's causing the delay An email sent to Charles Clinkard several days ago has.not been acknowledged. I'm still waiting! Don't think I'll buy again.”
Helpful Report
Posted 11 months ago
Thank you for your review. I can see that an order confirmation was sent to you on the day of order (23rd July) and a dispatch email sent on the day of dispatch (24th July) If you have still not received your order, please do not hesitate to contact us on 0345 241 7742 or you can email to sales@clinakrd.co.uk so that we can look into this for you. We do reply to all emails we receive within 24 hours, so I apologise sincerely if you have been in touch and not had a reply. I have checked our in box and cannot see an email from this address so maybe if you try again using the sales@clinkard.co.uk address it will reach us. We hope that you have your order very soon. Kind regards, Janice - customer services
Posted 11 months ago
L
Verified Buyer
“Ordered & paid for 2 day delivery. After 2 weeks I enquired to be told that I had not put a house number (I had) Offered to be reordered and 3 minutes later had said I would be refunded. Got the refund minus the extra delivery charge I paid for a quicker slot. Not great no shoes and out of pocket!!”
Helpful Report
Posted 11 months ago
Thank you for your review. DPD did not have the sufficient information for delivery and the parcel was subsequently returned to sender. Please accept my apologies you did not receive your order and for the miscommunication regarding resending/refunding. Your postage did not automatically refund, so this has been processed for you today. Kind regards, Hannah, Customer Services
Posted 11 months ago
S
Verified Buyer
“I only go to Meadowhall to shop at Clinkards and I have been given a parking ticket for parking in a parent and child bay. The rules were changed last August and very poor signs displayed and when u have a SEN child their safety comes before reading any signs. So I will not be going back to Clinkards again.”
Helpful Report
Posted 11 months ago
Thank you for your review. We are sorry to hear that you have been given a parking ticket. Unfortunately the parking is for the whole of Meadowhall and not affiliated to ourselves so we are unable to help. We thank you for pointing this out as it may help others when they are parking. Kind regards, Janice - customer services
Posted 11 months ago
A
Verified Buyer
“I bought a pair of shoes online, made the payment. Got order confirmation and day later they cancelled the order by saying that item is out of stock. very unprofessional. Annoying”
Helpful Report
Posted 1 year ago
Thank you for your review. I am sorry that the stock was not available when we came to process your order. In the busy sale period, when stock gets low, we do try to remove it from the website to avoid disappointment, but on this occasion the demand was greater than the supply and we had to cancel your order. We do not take a payment for orders until the point of dispatch if it is a debit/credit card, however with you paying by PayPal, the money was put aside by PayPal until we advised that they needed to refund. We are genuinely sorry for your disappointment. Kind regards, Janice - customer services
Posted 11 months ago
K
Verified Buyer
“I wanted to change delivery but was refused Disappointed”
Helpful Report
Posted 1 year ago
Thank you for your review. We are sorry that you were not able to change the delivery. You used PayPal to pay for your order, and under the strict rules of PayPal, we are not allowed to amend the details that the customer puts in. When you use PayPal to complete your order you use a Password. This is to protect you, and to avoid anyone using your account. Because of this, we cannnot amend. We could have cancelled your order and refunded for you, however, it had already been dispatched so we were also unable to do this. We do apologise for your disappointment. Kind regards, Janice - customer services
Posted 1 year ago
Anonymous
Verified Buyer
“The shoes I ordered had been worn, the heels & inside the shoes were dirty & overall looked chubby, they looked like they'd been chucked in the box.”
Helpful Report
Posted 1 year ago
Thank you for your review. I am sorry to hear your purchase was sent to you was in poor condition. Please be assured, I have notified our warehouse of this error, all items should be quality checked before sending to ensure that the products we dispatch meet the high standards that our customers expect. I am glad the staff at our York branch were able to assist in your return and refund. I’m confident that if you shop with us again in future, we will be able to restore your trust in our Company and we apologise sincerely that on this occasion we have let you down. Kind regards, Janice - customer services.
Posted 1 year ago
K
Verified Buyer
“Ordered size 3 shoes. The pair that arrived were more like size 5. I had to send them back for a full refund and pay £6.00 postage.”
Helpful Report
Posted 1 year ago
Thank you for your review. I am sorry to hear that you found that the size 3 appeared bigger than you expected. We do offer a tracked return label on our website for £3.20 with Royal Mail, or you can take them back to any Charles Clinkard store free of charge. I hope that this helps for future reference. Kind regards, Janice - customer services
Posted 1 year ago
Anonymous
Verified Buyer
“I was very disappointed that my order was delivered to pick up point but when I went to collect it, it was nowhere to be found. Eventually the store manager at the pick up point went through CCTV footage and discovered DPD had picked up item again (it was supposed to be left there for several more days). I could not make contact with DPD but eventually able to call Charles Clinkard. The helpful customer service made enquiries and contacted me by email. Unfortunately DPD would. Ot send the parcel back to the pick up point! At this point I cancelled my order and asked for a refund as I wanted the shoes for a particular event and they would not reliably arrive on time before I went away. I do not think that DPD should be used if they are so unreliable. The store manager where they were left said that the DPD delivery drivers frequently pick up the items again even when they should remain as this way they earn more money. Jack in customer service was helpful and understanding however and I have received my refund”
Helpful Report
Posted 1 year ago
Thank you for your review. I am sorry to hear that you have had this problem with DPD. We do not have our own courier and use DPD and Royal Mail. Usually DPD is very reliable and we are sorry to hear that on this occasion they let you down. You can let us know your order number and opt for Royal Mail if you prefer in the future, but this would be a delivery to your home and not to a collection store. Thank you for your kind comments about our customer service. Kind regards, Janice - customer service
Posted 1 year ago
Anonymous
Verified Buyer
“Very uncomfortable for me.I think the detail on the top gave that pressure to my toes. However, quality of leather is good”
Helpful Report
Posted 1 year ago
Thank you for your review. If you would like to review the product itself, if you click on the item, you can share your findings with others who may be looking at this shoe. We hope that you found something more comfortable. Kind regards, Janice - customer services
Posted 1 year ago
Anonymous
Unverified Reviewer
“Very chunky , too heavy boots . My size 3 feet looked huge ! I also found these tan ankle boots staggering £67 ! Cheaper on the Hush Puppy website so i returned them to store .”
Helpful Report
Posted 1 year ago
Thank you for your review. These are a chunky boot and have been very popular, we are sorry to hear that you did not like them yourself. We are pleased to hear that you were ble to take them back to one of our stores and hope that you found the return process to be easy and to your satisfaction. Kind regards, Janice - customer services
Posted 1 year ago
J
Verified Buyer
“Wrong size sent. You do.not provide pre paid.return labels.”
Helpful Report
Posted 1 year ago
Thank you for your review. I am sorry you did not receive the item you were expecting. As we were not informed of an issue with the order, we were unable to advise how to return. I see from your returns form you were expecting a size 5, unfortunately it seems a 3 was ordered in error. We send a confirmation email with your order details so this can be reviewed and if you see an incorrect detail, you can let us know before dispatch. Our customer service team is available 7 days a week so if you have any queries, please feel free to contact us. Kind regards, Hannah, Customer Services
Posted 1 year ago
K
Verified Buyer
“Shoes did not fit. Concerned that I needed to pay £10 to return the item: surely there should be some discount or free returns?”
Helpful Report
Posted 1 year ago
Thank you for taking the time to leave us your feedback. As we ask customers to cover the cost of returns postage, this means you are free to find a service suitable for you. We offer a Yodel label from as little as £4.49 on the returns page of our website. With the Post Office we recommend a second class tracked service, they may advise higher prices depending on the weight and value of your parcel. If you need advice in future, please don’t hesitate to contact our Customer Service Team. Kind regards, Hannah, Customer Services
Posted 1 year ago
Anonymous
Verified Buyer
“The on line ordering was fine, but I chose to collect from the Cheltenham shop and the staff there are not great. They don't listen, the customer service and experience is very poor.”
Helpful Report
Posted 1 year ago
Thank you for your review. I am sorry to hear that you found the staff within the store to not be helpful. Please be assured that we have let the area manager know and he can offer instore training where needed. We apologise that you have had to contact us with regard to this. Kind regards, Janice - customer services
Posted 1 year ago
D
Verified Buyer
“I paid for next day delivery as I needed the shoes immediately. When they didn't arrive, I was told by one of your employees that next day delivery means next working day and a refund wasn't an option, as it stated that in the terms and conditions. I said that maybe next day delivery payments shouldn't be able to be processed on Fridays, Saturdays or before bank holidays. I asked for the money I paid for the delivery could be refunded as a goodwill gesture and it would help retain my custom in the future. I will be buying school shoes for the next 7 years at around £100-£150 per year, but as I haven't heard back from you,regarding the £5.99 delivery charge, I will spend that money elsewhere.”
Helpful Report
Posted 1 year ago
Thank you for reaching out. I'm sorry to hear about the confusion. As suggested, orders placed after 5pm during the week, will be processed as soon as possible, but may be dispatched the next working day. Any orders placed at the weekend will not be dispatched until the Monday for Tuesday delivery. This is explained at the checkout (and our t's&c's) but apologies if you missed it. As your order was dispatched within the promised timeframe, unfortunately, we're unable to refund the £5.99. Kind regards, Rosie, Customer Services
Posted 1 year ago
Anonymous
Verified Buyer
“Not happy will be returning my purchase. I purchased size 10 ladles sketchers trainers. Advertised under the ladies section. I was really chuffed as Size 10 ladies shoes are hard to come by. They were not perfect when trying on, width mainly and my heal bone coming in contact with the shoe. But I usually have to compromise. I spoke to the staff in the shop about how amazed that they had stocked a ladies size 10. They also agreed with me. It was only when I got them home I noticed on the box that they were mens! No wonder they did fit properly, I will return when I can get into town again! Wasted journey wasted my time.”
Helpful Report
Posted 1 year ago
Thank you for reaching out. I'm sorry, you're right, our listing appears to be incorrect. I'll arrange for it to be updated ASAP. Please accept my apologies for the inconvenience caused. Kind regards, Rosie, Customer Services.
Posted 1 year ago
E
Verified Buyer
“I have sent an email with my complaint I am waiting a reply”
Helpful Report
Posted 1 year ago
Thank you for your review. Unfortunately, we haven't received any email correspondence from yourself. Can you please forward it to sales@clinkard.co.uk so we can investigate. I'm sorry for any inconvenience caused. Kind regards, Rosie, Customer Services.
Posted 1 year ago
A
Verified Buyer
“Unfortunately both shoes delivered had inner sole not glued in correctly”
Helpful Report
Posted 1 year ago
Thank you for your review. I am sincerely sorry to hear this and can see that you returned for exchange. We apologise for your inconvenience and for any disappointment caused. Kind regards, Janice - customer services
Posted 1 year ago
C
Verified Buyer
“So I made a purchase nearly 2 weeks ago to get delivered to store and I’m still waiting for it?!”
Helpful Report
Posted 1 year ago
Thank you for your review. As there was no phone number provided, our branch contacted you via email. If this was not recieved I sincerely apologise. If you have any queries regarding an order, our customer service team is available 7 days a week and are happy to be of assistance. Kind regards, Hannah, Customer Services
Posted 1 year ago
Charles Clinkard is rated 4.8 based on 49,821 reviews
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