Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 44,915 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 44,915 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 20th April 2024

Charles Clinkard 5 star review on 13th March 2024

Charles Clinkard 5 star review on 5th March 2024

Charles Clinkard 5 star review on 2nd March 2024

257

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Asked for delivery at home - item delivered to Nottingham store ! I live in Leicester”

Helpful Report

Posted 1 year ago

Thank you for your review. Your order was placed wth our Nottingham store in as the delivery address. This will have shown on your order confirmation when you had placed the order. We are sorry to hear that this was in error and hope that we can help to rectify this for you. We can ask our store if they are able to post it to you, or even refund if you prefer. Please can you contact us either by email or call 0345 241 7742 so that we can act upon your instruction. I do hope that you will get in touch. Kind regards, Janice - customer services

Posted 1 year ago

“Unfortunately the shoes have not arrived yet!!! They are not now expected until the 28th. I ordered them on the 16th. that's 12 days and they might not even arrive then Your delivery company has let both you and me down Derek Herbert”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear that you did not reeive your order when you expected it, but can see that it is ready for collection after 4pm today. Unfortunately due to the Royal Mail disputes and the impact it has also had on other delivery companies, there have been delays this year and we are genuinally sorry that you have been affected. Kind regards, Janice - customer services

Posted 1 year ago

“We paid extra for next day delivery. Next day should mean you get the order the following day. Especially true these days when DPD and the like do exactly that- even on a Sunday. I suppose we should have guessed it was never going to be achieved when they opt for Royal Mail , despite knowing of the strikes and backlogs. Please use DPD if you want good reviews”

Helpful Report

Posted 1 year ago

Thank you for your review. We do use DPD and Royal Mail, however our next day service does state Next day delivery is a guaranteed next working day service for orders placed before 5pm. This does not include the weekends. I am sorry to hear that you were expecting your order on the Saturday, Royal Mail often deliver on a Saturday for us, but we do not have a contract with DPD for a weekend delivery service. Kind regards, Janice - customer services

Posted 1 year ago

“So I hate when these automated emails come out when I actually haven't got my item and although they were due to be delivered a week ago and there is no tracking change from last Monday apparently thy are not lost.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry for the delay of the delivery of your order. I have checked the tracking on DPD and it has updated today to say that it is confirmed at depot and consigned for the onward journey. On Monday I will check that this has moved forward again and get in touch with DPD if not. Unfortunately we do not have our own courier and we have to use an external courier, we are aware that there are delays this year due to industrial actions, and this has had a knock on effect with other couriers too. Hopefully your order will be with you very soon. Kind regards, Janice - customer services

Posted 1 year ago

“Unfortunately the box containing the items was squashed and so cannot be given as the Christmas gift I had planned.The hat is fine to give but the cup also was slightly marked so can not give as a gift as intended.I would have been better trying to source the items locally.Disappointing!”

Helpful Report

Posted 1 year ago

Hello Thank you for your review. I’m sorry to hear the condition your order has arrived in. Despite being under huge pressure at this time year the couriers should always take care of the parcels that have been sent. We will raise this example to improve delivery performance in future. If you had contacted us regarding the problem, we may have been able to send out a replacement in time for Christmas. I'm sorry for any inconvience. Kind regards Michael Customer Services

Posted 1 year ago

“Boots arrived. Box badly damaged. As this was a present contacted store at meadowhall and explained these were a Xmas present. After a 28 mile round trip still disappointed. The box in the shop had sellotape on 2 corners holding the box together. I have now bought a gift box.”

Helpful Report

Posted 1 year ago

“Ordered a nice pair of boots for delivery to Ireland. After a week, the order was automatically cancelled and a refund initiated (not by me!). When I called (international call) the Clinkard support number, a very helpful and polite call service agent advised me that he was unfortunately unable to provide any explanation as to why the goods could not be delivered. Probably a good idea to remove products from the web portal where they can be ordered but cannot be delivered. Doh!”

Helpful Report

Posted 1 year ago

Hello Thank you for your review. Once again please accept our apologies for DPD being unable to deliver your parcel. Please be assured, we will pass this feedback to our carriers, as it is unusual. Once the parcel was returned to us a refund was automatically issued. I’m sorry for your experience on this occasion and I hope you will shop with us again in future, as I’m sure this will have been an isolated incident. Kind regards Michael Customer Services

Posted 1 year ago

“In trying to select some mens boots, most images do not include a 45 degree angled view from above, except from Crocs for some reason, which makes it off-putting to decide; so I tend to go to a Different Site. Not good, no?”

Helpful Report

Posted 1 year ago

Hello Thank you for your review. Our listings provide a wide range of angles to try and show the full range of the item. I’m sorry that our listings have not provided you with the angle you have been looking for when selecting your boots. I will pass this on to our marketing team for feedback. Kind regards Michael Customer Services

Posted 1 year ago

“Boots arrived & box was in bits . Don't think I will order again as had to pay for returns - most companies pay to return”

Helpful Report

Posted 1 year ago

Thank you for your review. I am sorry to hear about the condition of the box when you received your order. With regards to returns, you can take back to any Charles Clinkard store, we do deliver free of charge, but if a customer wishes to return by post, we ask if they can cover the cost. We do have a link on our website to collect + where for £4.49 you can send back up to 10 kilos for this one low price. I do hope that this helps for future reference. Kind regards Janice - customer services

Posted 1 year ago

“Charged for delivery when website stated free over £40. Sent email,no response. Very disappointed,probably won't order again from Clinkardds”

Helpful Report

Posted 1 year ago

Thank you for your review. Our delivery is free for orders over £40, but on your order an express service option was chosen. This would incurr postage costs and ensure that your order is dispatched in a maximum of 3 working days and then an overnight courier service used. We are sorry if this is not what you wanted, but this is the reason why you were charged postage. Kind regards, Janice Customer services

Posted 1 year ago

“Brilliant customer service buying shoes for our 5 year old daughter, very friendly & knowledgeable staff - tried on some different shoes to find the right pair in less than 10 minutes. Then paying for the shoes took longer than 10 minutes because there were 2 customers in front of us but only one till in the Summertown (Oxford) shop. Could Charles Clinkard make the small investment in a second till so that customers are not subjected to such long waiting times - hate to think how long it would take to checkout if the shop was really busy. Surely a second till would make life easier for your staff too, and less likely to experience annoyed and angry customers.”

Helpful Report

Posted 1 year ago

Thank you for your review and for your findings within the store. We are sorry to hear that you had a long wait in store to pay for your shoes and apologise sincerely for your inconvenience. I have passed your comments on to the store and area manager to let them know of your findings and hope that we may be able to make things easire for customers in the future. Kind regards, Janice - customer services

Posted 1 year ago

“Liked that pair of slippers. Oh! No size 4's Liked this pair. No size 4's What about this pair, in grey? Oh! No grey. And that's the first 3 pairs I went for! I've just wasted about 30mins searching around for a present, in what looks like 6 pages of stock. I don't think so. Very disappointed.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear that you have had problems finding something suitable on our site. If you use the filters on the website, it allows you to put in colour, size etc and will take out anything that is not in stock and show the items that are. I hope that this helps for future reference and that you find somehting that you like. Kind regards, Janice - customer services

Posted 1 year ago

“The sale's assistant didn't explain entire refund policy even though I mentioned my health issues. I do appreciate that store manager accepted return, but she actually made me feel like I was a criminal. I don't think I will come back to this store.”

Helpful Report

Posted 1 year ago

Thank you for your review. I am sorry to hear that you have had a problem when you were returning an item to store. We accept returns so long as unworn for up to 365 days. As long as you have proof of purchase from a Charles Clinkard store, or from Gabor, then there should not be an issue. In this case you had an order number, so this is proof of purchase. We apologise sincerely that you have had this experience and will ask the store to be more considerate when customers bring an item back. Kind regards, Janice - customer services

Posted 1 year ago

“One of the shoes l bought is used, there’s a colour difference also the number did not fit. I sent it to return the product.”

Helpful Report

Posted 1 year ago

Hello Thank you for getting in touch with us. I am sorry to hear the item you received is not as expected. We'll examine them once we have them back and contact you with the outcome. Please accept our apologies for the inconvenience caused. Kind regards, Rosie, Customer Services.

Posted 1 year ago

“The delivery and packing I cannot fault. However the boots ordered were supposed to be an H width. I have fairly wide feet ,and these were very tight. So I was very disappointed as the boots were nice. Returned straight away. I feel they were wrongly represented.”

Helpful Report

Posted 1 year ago

Thank you for your review and letting us know that you found our delivery and packing to be good. With regards to the boots, we are sorry to hear that you found these to be too narrow for you. Your findings will help others when they are browsing. Getting a half size bigger can help increase the area within the boots for more comfort, this does not work for everyone, but many customers find this to be the perfect solutiion. It may help you too. Kind regards, janice - customer services

Posted 1 year ago

“Dpd who they use to deliver parcel delivered mine to someone in a car at another address . I had paid express delivery. I not only had to track my own parcel down I didn’t receive it when I was supposed to. Charles Clinkard said they would refund me the postage charge . Although my item is ok and I shall keep Ian very reluctant to buy from them again . In fact I won’t buy anything that is delivered by DPd again. Also the other item that I ordered I am returning hopefully the postage won’t be expensive.”

Helpful Report

Posted 1 year ago

Thank you for your review, I am sorry to hear that you had a problem with DPD, we can use Royal Mail also so if you do order in the future, let us know the order number and we can add this for you. Returns can be returned to store or postal service of your choice. There is a link for £4.49 on our website to collect+ but this covers up to 10 kilos so you may find a cheaper service elsewhere. If you send via the Post Office, second class post to keep costs down, this would be the cheapest way. You can pay extra for insurance and tracking if you wish. Kind regards, Janice - customer services

Posted 1 year ago

“I have used Charles Clinkard on several occasions to buy my favourite slippers. I have found them to be a very reliable company. However my latest experience left a sour note. I had to return a pair of shoes and postage cost me over £6 so I'm afraid I won't be using this company again.”

Helpful Report

Posted 1 year ago

Thank you for your review. You can take returns to any Charles Clinkard store or return by post. A pair of slippers second class post with Royal Mail is around £2.85 so I am sorry to hear that you have paid more than this. You can even add extra tracking for just 80p more. We also have a link on our website that covers up to 10 kilo of returns for just £4.49. I hope that this helps for if you do decide to order again in the future. Kind regards, Janice - customer services

Posted 1 year ago

“Free delivery - excellent! £15 to return the goods - NOT excellent!”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear that you have paid £15 to return your order. You can take back to any CharlesClinkard store, or return by courier or post. We have a link on our returns section on the website to collect+ where for just £4.49 you can return up to 10 kilos so would cover several pair of shoes in one package. I hope that this helps for future reference. Kind regards, Janice - customer services

Posted 1 year ago

“Overpriced for a slipper. Very thin sole not good. Also very tight fit for a size 6”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear that you found this shoe tight for you. With regard to the price, the slipper is of a very high quality and is leather inside and out. We are sorry to hear that you were disappointed. We hope that you find something that you like better and is also a better fit for you. Kind regards, Janice

Posted 1 year ago

“Whereas your products might be fine, your mail order policy of having to pay for returns is not acceptable. How is one meant to try on your shoes without having them sent and if they don't fit how wrong is it that one is forced to pay several pounds to return? Your margins of profit are well able to carry this relatively small cost especially if a deal is made with certain carriers. I purchased a pair of your shoes online via one of your retailers. They fitted perfectly however within the parcel was a returns pre-paid label should I have wished to return. If one of your customers can offer free returns, so can you! I shall not be using your website again.”

Helpful Report

Posted 1 year ago

Thank you for your review. We pay for postage to customers for orders over £40. As we do not have our own delivery service, we pay for the courer service for that delivery. We do as advised in our terms and conditions and in our returns information, ask customers to cover the cost of returns. There is a link on our webite under the returns section where you can purchase a collect+ label for £4.49. This would allow you to return up to 10 kilo (so would cover several pairs of shoes) for this one low cost, or you can take your order back to any Charles Clinkard store. You do have up to one year to do this, so long as the item is unworn. We are sorry that you are disappointed, we do review or policies from time to time and take customer comments into consideration. Kind regards, Janice - customer services

Posted 1 year ago

Charles Clinkard is rated 4.8 based on 44,915 reviews