Car Shades Reviews

Name: Car Shades
Address: Unit 1, Bilsthorpe Business Park,, Bilsthorpe
Rating: 4.56

4.6 Rating 2,737 Reviews

89 %

of reviewers recommend Car Shades

4.6

Based on 2,737 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

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Car Shades 5 star review on 15th July 2025

Anonymous

Car Shades 5 star review on 14th July 2025

Pawel Kielb

Car Shades 5 star review on 25th June 2025

Michael Blow

141

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is totally useless, employ better staff”

Helpful Report

Posted 3 years ago

“Horrendous experience, needed blinds for my jaguar xf. First set wrong, second set wrong. Had to return both sets of blinds. With my order having to be cancelled be cause they were incapable of making them correctly. No concern about customer satisfaction, no apologies,no customer service. I delt with this company on the strength of there great reviews. Just go's to show you can't always believe what you read. Very disappointed.”

Helpful Report

Posted 3 years ago

“Have contacted several times now about last set of blinds I have had previous sets have been amazing This set does not fit even after I called before ordering to check and was told yes, I explained had made changes to 21 reg model and was told windows were same, Wrong the rear does not fit at all called to explain just before Christmas someone would get back to me gave until end of Jan with time of year called again and again Feb and again in March as of yet still no call back or email Still waiting so can get a set to fit even offered to take my car in for you to adjust and make all your templates from so willing to take a day off work to get this sorted and yet still no call back Used to get great product and great service as may see in previous review but now don't bother buying as a trusted customer and have recommended for years really not happy”

Helpful Report

Posted 3 years ago

Hi Andrew We are really sorry that you have not had the customer service you have been used to, hopefully, you can help put that right for you! If you have them, please would you email some pictures of your Car Shades showing the fitting issue you have experienced and confirm that make and model you have to reviews@carshades.co.uk We'll then get onto this straight away and if needed we may well take you up on the offer to come and visit us to amend the new templates if that offer is still available. Apologies again for the inconvenience this has caused and we hope to work with you to resolve the issue. Thanks Car Shades

Posted 3 years ago

“Bad customer service Ian who emailed me was great however his colleague was more interested in the fact I had done the order incorrectly! Which wasn’t true. So cancelled order.”

Helpful Report

Posted 3 years ago

Hi Mark - we are sorry you didn't receive the customer service we expect, if there are any other comments or feedback you would like us to be aware of to help us improve in the future please do email them to us at reviews@carshades.co.uk. Thank you

Posted 3 years ago

“For a product that was worth 76,06 € its' value included delivery at the time i bought it(it was black Friday) i was informed from DHL when it arrived at the customs of Greece that i should pay 67,52 € more for duty tax/charge in order to deliver it. If you are from Greece and you are willing to spend a small fortune to get 4 shades (after all they are shades of nothing special species) you can go forward to. I returned it to the CarShades.uk company and now i am waiting to have my refund of 76,06 € to my credit card. Totally unacceptable this policy( whoever is responsible) that does not inform in time consumers for the exact extra money that they are expecting to pay at Customs to have full knowledge for making their budget and decide if they can afford to buying it or not. They don' t have serious after sales policy. I sent them 3 messages to find out when am i supposed to get the refund but no response by them. I had to make an objection through paypal to get money back. Not trustful company.Waste of time and money. Τhey pay no attention to you especially when it has to do with refunds. Κeep away if you have self-respect. Anastasios from Greece.”

Helpful Report

Posted 3 years ago

Hi Anastasios - we respect and understand the frustration that you have detailed in your feedback. However, customs and shipping fees are not costs that are charged or controlled by ourselves, they are fees applied by the specific country's customs department and the shipping company who charge the handling fee, therefore unfortunately it isn't possible for us to advise what charges you will face. We don't of course charge for VAT on your purchase with us, hence why you are then charged the duty locally. We apologies for any inconvenience this has caused and we have made our customer services team aware you are waiting for a response regarding your refund. Thank you Car Shades

Posted 3 years ago

Update 2 - Hi Anastasios, we understand from speaking to the courier that you have rejected the item, however we have raised a query on this order to understand why the charge was so high. We'll contact you directly with the outcome. Thank you

Posted 3 years ago

“You don’t care about costumer support, I paid 19£ for shipping management and got myself having to deal with the product being stuck at the borders! Don’t buy from this store!!”

Helpful Report

Posted 3 years ago

Hi Samuel - we are sorry to learn of your opinion that we don't care about customer support, that honestly isn't the case, therefore if you do require any further assistance with your order please email us at reviews@carshades.co.uk. However, in relation to the charges mentioned in your feedback, for international orders we do not charge VAT, therefore orders are subject to local import duties and taxes and also handling fees by the shipping agent. These are charges are not set by us and are outside of our control, therefore, we understand that this can be frustrating and lead to a disappointing experience, but unfortunately not something that we are able to change. Thank you Car Shades

Posted 3 years ago

“Not a lot to review. Still not received my order. Nobody been in touch to explain why despite ordering over a week ago.”

Helpful Report

Posted 3 years ago

Hi Andy - thanks for bringing this to our attention that you hadn't received your Car Shades, as discussed this has now been resolved and we apologise for any inconvenience. Thank you Car Shades

Posted 3 years ago

“Shades arrived but rear screen didn't fit. Carshades failed to respond to my email.”

Helpful Report

Posted 3 years ago

Hi Kevin - we are sorry to learn your Car Shades didn't fit correctly and our apologies that you never had a response to your emails. If you could please send some details of the fitting issues you're having and any images you have of the issue so we can see the problem to advise how to resolve it that would be great - the email address to send this to is reviews@carshades.co.uk Thank you

Posted 3 years ago

“We received the wrong clips for our blinds. As a result one of them got caught in the window and is now mangled.”

Helpful Report

Posted 3 years ago

Hi Dominic - we are sorry to learn of the issues you've experienced, please could you email us at reviews@carshades.co.uk with a picture of the damaged shade so we can take a look at this in more detail. Please could you also advise if you know what clips you were sent so again we can look into this. We look forward to hearing from you. Thank you Car Shades

Posted 3 years ago

“Not happy at all with rear window car shades for my 2013 Honda Civic - the 'clips' don't actually locate into anything solid in the window frame (and I have checked I fitted them as per the instructions). The shades themselves are slightly too big for the window aperture, so they're only really held in place by squeezing them in to fit given the clips don't do anything. One slipped out of place and got bent by the window as it was closing so now I don't feel confident opening the rear windows, which was the whole point of getting these over much cheaper stick-on shades. Also the metal clips rub noisily on the glass which makes me worry about the windows getting scratched. Overall very disappointing given the cost and I'd recommend just getting cheap stick-on ones instead.”

Helpful Report

Posted 3 years ago

Hi Jack - we are sorry to learn you are not happy with your Car Shades, please be assured you are covered by our 30-day money-back guarantee should you wish to return them which can be initiated by emailing sales@carshades.co.uk who will advise you on how to return them. However, we would like to see if we can help get your Car Shades to fit correctly, therefore if you would like to send us any images to reviews@carshades.co.uk you may have of your Car Shades in situ so we can see the clip and fitting issues, we can see if there is anything we can do to help before deciding whether to return them. Thank you Car Shades

Posted 3 years ago

“Very poor - didn't fit, a waste of money. And expensive to return for a refund as well. I would not recommend these to anyone.”

Helpful Report

Posted 3 years ago

Hi Christopher - we are sorry to learn you didn't like your Car Shades, but reading your comments it sounds like you have been covered by our 30-day money-back guarantee. If however, you still do have your Car Shades and have any images of the fitting issues you faced, please do send them to reviews@carshades.co.uk and we would be happy to see if we could offer any advice to help improve the fitting. Thank you Car Shades

Posted 3 years ago

“I have still not received my order. It is 8 days late and nobody can answer my questions........”

Helpful Report

Posted 3 years ago

Hi Phil - please accept our apologies for the delay. We have looked into this and would have expected your Car Shades to land on the 18th of August as they left us on the 17th. Looking at the DHL tracking data it shows that there was a loading of the goods onto the courier van in early hours of Saturday morning but then a note of ‘intervention’. It has last been scanned in the early hours of this morning the 24th and is showing an estimated delivery of the 25th August. We are however speaking to our DHL representative to see why this has happened and if there are any issues with the parcel. Our apologies again for this delay and we will of course get this resolved for you. Thank you Car Shades

Posted 3 years ago

Update 2 Hi Phil - having spoken directly to DHL and the sorting depot that have your Car Shades we can confirm they are scheduled to be delivered tomorrow the 25th August. Apologies again for the delay. Thank you Car Shades

Posted 3 years ago

“i emailed a query regarding the fitting clips 3 times over 3 separate days and had no response whatsoever- not even an acknowledgement. very disappointed and frustrated”

Helpful Report

Posted 3 years ago

Hi Jan - our apologies that we haven't answered your query in a timely fashion, please would you mind resubmitting your query to reviews@carshades.co.uk and we'll reply to you asap. Apologies for any inconvenience. Thank you

Posted 3 years ago

“Sent wrong shades, asked for pictures, sent them via email and got a response which just said the person didn’t deal with it but if I sent them back and they were wrong they’d refund the postage. No offer of help or to check very negative. Now left with shades which are completely wrong and trying to send them back somehow!”

Helpful Report

Posted 4 years ago

Hi - we are sorry to learn we haven't got things quite right on this occasion, please could you send us your order number to reviews@carshades.co.uk and we'll look into this and advise on the next steps. Thank you

Posted 4 years ago

Hi - thank you for following up with us and sending your order details. Unfortunately, the wrong set of Car Shades were ordered for your vehicle, however, you are covered by our 30-day money-back guarantee so you are able to return them for a refund or swap them for the correct vehicle. We have asked our customer services team to now contact you directly to follow up with the next steps. Thank you

Posted 4 years ago

“It has been almost 30 days since I bought the shades. Still havent arrived. Seller wont respond to my emails asking for the parcel. Dont recomend.”

Helpful Report

Posted 4 years ago

Hi Pedro - our apologies that your original email hasn't been responded to. After your set was ordered on Saturday 5th June. They were despatched on Monday 7th June, shipped withWWW.SKYNETWORLDWIDE.COM On the 10th June, your set went into hold with customs in Germany which is where all international orders with our shipping agent get sent first for processing before being sent to their destination country. Therefore, please can we check if you have received any request for duty payment as this may well be the cause of the issue as that would need to be paid and settled directly with your countries customs department before they can be released. If you require more assistance please email us at reviews@carshades.co.uk Thank you

Posted 4 years ago

“Bought a set of shades and was at first impressed until most of the clips snapped when fitting them, only the rear shades went in well. Rang company who agreed to send a set of clips but weeks later still nothing!!!!”

Helpful Report

Posted 4 years ago

Hi Patrick - we are sorry you haven't had your replacement clips yet, they were despatched via Royal Mail, therefore we will get another set of clips sent out to you asap as it sounds like they have gone missing in transit. Apologies for any inconvenience. Thank you

Posted 4 years ago

“no support for customer service ...!”

Helpful Report

Posted 4 years ago

Hi Thank you for your review although we are of course disappointed to learn that you have not yet received your product. Your order was placed on 15th June and the goods were despatched on 16th June. Unfortunately, due to the changes caused by Brexit we are seeing international orders taking longer to deliver compared to pre-Brexit times. Our courier (Skynet Worldwide) who we use for international shipping has its customs clearance hub based in Cologne, Germany. Therefore all parcels due to be delivered within the EU first of all get routed to the customs clearance hub. From there you will receive an email where you will be requested to pay the VAT and a customs clearance administration charge. Once payment is received the goods will be cleared and the courier will then organise the onward delivery of your goods. Having tracked your parcel I can see that the status of the goods is 'On Hold - awaiting customs clearance' and this has been the case since 18th June. Please be sure to check your emails for the payment request as this will need to be completed before the goods get moved on by the courier. Thank you Car Shades

Posted 4 years ago

“They have not arrived”

Helpful Report

Posted 4 years ago

Hi There Apologies and we are sorry to hear you have not received your Car Shades just yet. Your order was placed on the 9th June and despatched on the 10th June. As your delivery address is in the EU, all items are routed by our international courier partner via their European based customs clearance hub. Once they arrive there you will be contacted for payment of VAT and customs clearance as stated on our checkout process. You will have received a tracking number from us by email where you can track the parcel via www.skynetworldwide.com. We apologise for the shipping delay caused by the parcel routing which is related to changes which occurred due to Brexit. If you require any further assistance please contact our Customer Services team.

Posted 4 years ago

“Hello, my packet with its reference says it's in the customs in Cologne, the problem is according to the European Union there are not customs in Cologne. Check this: https://ec.europa.eu/taxation_customs/dds2/rd/rd_consultation_location.jsp?Lang=en&DesLang=&AllRoles=Y&Country=DE&trafficTypeCode=&roles=AUT&roles=CCA&roles=MCA&roles=RCA&roles=REG&roles=ACE&roles=ACP&roles=ACR&roles=ACT&roles=AWB&roles=BTI&roles=CCL&roles=CGU&roles=CVA&roles=CWP&roles=DPO&roles=EIR&roles=ETD&roles=EUS&roles=IPO&roles=OPO&roles=RSS&roles=SAS&roles=SDE&roles=SSE&roles=TEA&roles=TRD&roles=TST&roles=PRT&roles=RAC&roles=RRG&roles=CCD&roles=CND&roles=IPR&roles=EXC&roles=ENL&roles=ENT&roles=PCI&roles=SCI&roles=CAE&roles=EIN&roles=EXL&roles=EXP&roles=EXT&roles=CAU&roles=DEP&roles=DES&roles=ENQ&roles=GUA&roles=INC&roles=REC&roles=TRA&roles=TXT&Expand=true What's up? Who can explain it to me? I want to pay the fee for the customs, the problem is how much and to who? This is frustrating. I have paid it the 9/6/21 and I haven't received anything yet. Is this normal? Best regards Robert”

Helpful Report

Posted 4 years ago

Hi Roberto Due to the trading agreement between the UK and the EU it is necessary for all purchases to pass through customs. You have (or will shortly) receive communication from the clearing agents on behalf of our shipping partners to collect VAT and the customs clearance administration charge. Notice of this is shown at our checkout process and is not something set by us, this is the terms of trading since the beginning of the year between the UK and EU countries. Once you make payment of the customs clearance fees your goods will then be released by customs and forwarded on to you. Thank you.

Posted 4 years ago

“You have still not answered my question, why was my purchase sent to Germany? Why should i pay German customs import vat,handling fee & a daily charge fee when you sent it to Germany in the 1st place, I have queried this when I sent you an e-mail and got no reply from you,Can you please sort this our asap or give me a full refund.”

Helpful Report

Posted 4 years ago

Hi John - the courier that we use for international orders, their European sorting office is based in Germany therefore all orders we send to Europe go through Germany irrespective of the final destination, which we appreciate feels strange given you are in the Republic of Ireland, but this is something out of our control. Also in terms of the charges you are being asked to pay, this will be an Irish VAT charge which again is irrespective of the country it has come from and because there is a VAT charge applicable to your order, you are also required to pay a clearance charge from the courier. Therefore at present, your order is waiting for the clearance fee to be paid which is why it is still in Germany. The options you have here to resolve the issue are: 1. You can cancel your order and we will give you a full refund and we will contact the courier company and ask them to return the Car Shades to us at our cost 2. If you still want to receive your order then as soon as the clearance fee and customs charges have been settled your order would be sent to you, however, this is something you would settle directly from the email you have received from the courier rather than through ourselves. We apologise for any inconvenience and if you would like to cancel your order please email us at reviews@carshades.co.uk and we will initiate the process for you. Thank you Car Shades

Posted 4 years ago

Car Shades is rated 4.6 based on 2,737 reviews