Car Shades Reviews

Name: Car Shades
Address: Unit 1, Bilsthorpe Business Park,, Bilsthorpe
Rating: 4.56

4.6 Rating 2,739 Reviews

89 %

of reviewers recommend Car Shades

4.6

Based on 2,739 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

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Car Shades 5 star review on 15th July 2025

Anonymous

Car Shades 5 star review on 14th July 2025

Pawel Kielb

Car Shades 5 star review on 25th June 2025

Michael Blow

141

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“False advertising - No UV protection The material lacks UV protection and does not block direct sunlight.”

Helpful Report

Posted 1 year ago

Hi - Thank you for your review. Here is a little more information regarding our lab tests in relation to your feedback. The main fabric used in the construction of the Car Shades product is a polyester mesh fabric. The fabric is treated with a UV stabiliser so that it doesn’t fade over time when being exposed to direct sunlight. The fabric also has a flame-retardant coating to ensure it complies with motor vehicle standards for interior trim products The primary function of the product is to reduce sunlight into the rear cab of the car. Laboratory test data states that light reduction into the rear of the vehicle is on average 72% compared to when no shades are used at all. This means sunlight entering the rear cab of the car is significantly reduced compared to when no shade is used but still allows rear passengers to see out and with the fabric being a mesh construction rather than opaque means that air can also flow through if the rear windows are opened. The UPF rating on the product is 3.5 in accordance with Intertek testing laboratories. We have our fabric tested at independent laboratories for multiple purposes. This is to include flammability testing, colour fastness to light, colour fastness to rubbing, light reduction and UV protection. The tests we have carried out on the fabric is a ‘Solar UV Protective Properties of Apparel Fabric – BS EN 13758-1:2002’. There are two types of UV rays which are UVA and UVB - Our fabric test checks for both. The mean UVA rating of our fabric is 29.4 and the mean UVB is 29.1 If we took the lesser of the two we would therefore claim that our Car Shades fabric has a UPF of 29.1 (ie 1/29th of the suns UV rays pass through and exposure is reduced by 29 times – 1 in 29 – or 58%) Therefore our UPF rating for the product is 29.1 and considered as a very good UPF In summary, our Car Shades product does indeed offer UV protection, it is not a total UV block out and it does not reduce 100% of sunlight entering into the rear of the car. As stated, its function is to reduce the amount of bright sunlight entering the rear of the car and by nature of how we achieve that and the type of fabric we use there is a UV reduction attained accordingly. We hope the additional information is of use and please don't hesitate to contact us if you require any further information. Thank you Car Shades

Posted 1 year ago

“Massive regret purchasing this product. Firstly, fitting instructions are shockingly bad. A couple of videos on their website provided some help, but the instruction sheet that comes with the product is all but useless. The produt itself looks well made but in my case was too large for the window and did not sit flush inside the window recess. After raising this with customer services they insisted the product was correct and that i would need to keep adjusting it until i got the correct fit. The only problem with this is that the clips they provide, not only do they not appear to fit particularly well, are also made of metal. Therefore, attempting to manipulate a product with three sharp metal clips attached to it, that is clearly too big for the space intended, has inevitably resulted in several scratches to the surrounding window trim. I am currently in the process of arranging a return for refund. The whole experience has proven to be a damaging and costly mistake which i hugely regret. Much of this could be avoided if the company put a bit more care into demonstrating to their customers how the product should be fitted and what it should look like once complete, especially as there is the potential to damage your vehicle if the product is marginally too large/”

Helpful Report

Posted 1 year ago

Hi We are sorry to learn that you are not happy with your Car Shades, please be assured you are covered by our 30-day-money-back guarantee therefore once we receive the Car Shades back we will issue a full refund. We also appreciate your feedback and will review the installation instructions for your vehicle. Thank you Car Shades

Posted 1 year ago

“The shades we ordered for our car do not fit despite us stating the correct make and model. My partner has emailed you on Thursday and we have had no reply.”

Helpful Report

Posted 1 year ago

Hi Alexandra - we are sorry that you haven't had a reply as yet, we'll chase this up with our customer services team for you. We apologise for any inconvenience this may cause. Thanks Car Shades

Posted 1 year ago

“The shades fit well but don't block out a lot of light. My toddler is still squinting in the back of the car and screaming as the sun is in her eyes. Not worth the money.”

Helpful Report

Posted 1 year ago

Hi - we are sorry to learn that you are not satisfied with your Car Shades - please be assured you are covered by our 30-day money-back guarantee if you would like to return them. To do so please contact us at sales@carshades.co.uk Thank you Car Shades

Posted 1 year ago

“very disappointed. bought as a birthday gift for someone very fussy about their car, I expected better quality for the price. one labels already coming off and I checked they'd fit her car and the back 2 panels crossed over and when I tried to hold them even one of the clips shot off. instructions aren't clear at all now I have to pay to return the huge parcel and I have no money and no birthday gift. not what I expected at all”

Helpful Report

Posted 1 year ago

Hi Elaine - we are sorry to learn that you are not happy with your purchase. Please could you send some pictures of how the Car Shades are fitting to reviews@carshades.co.uk to see how we can help. We are also concerned to learn that the label is coming off and would like to investigate this further. We look forward to being of further assistance and apologise for the inconvenience this has caused. Thank you Car Shades

Posted 1 year ago

“Awaiting a reply regarding fitment & fitting due to damage on the car window caused by car shades.”

Helpful Report

Posted 1 year ago

Hi - we are sorry you are not happy with your Car Shades, our customer services team will get back to you tomorrow once the office reopens. We apologise for any inconvenience this has caused. Car Shades

Posted 1 year ago

“very very disappointed with my order, I was forced to pay more than 40 euros in customs fees, while on your site you do not specify anything about this. it is on I will not recommend you and I am sure that you will not even answer this mail. Inconceivable at the limit of the scam whereas on Amazon there are no these costs. very disappointed !!!!!!!!”

Helpful Report

Posted 1 year ago

Hi Bernard - whilst we appreciate your point of view, we can assure you this isn't a scam. For relevant countries, VAT isn't charged on the order and the customs charges are set and charged by the country of destination which as I am sure you can appreciate is out of our control. Thank you Car Shades

Posted 1 year ago

“** AVOID** Very poor product quality meant I could not use these shades and when you raise this issue with the company you get no response for weeks and then a generic email about terms and conditions and 14 days to return a product, but only once you have contacted them first, but there trick is not to respond....”

Helpful Report

Posted 1 year ago

Hi - we are sorry that you haven't had a great shopping experience with us, please could you send us a copy of your email to reviews@carshades.co.uk as we need to look into this as you have 30 days to return a product should you wish to return it. We look forward to hearing from you. Thanks Car Shades

Posted 1 year ago

“After receiving the shades I noticed that two of the clips were missing, not a great start. I have sent you 3 emails over a week ago and still had no reply. I’ve tried to call and on both occasions I was on hold for over 25 minutes, but I was apparently number one in the queue the whole time, but no one answered so had to hang up. Very frustrating when I’m calling from Ireland, which costs me to call. Customer service is none existent. Plus the clips I have, I tried putting on the shades and they only go on if you bend the clip. All in all not a great experience or product. I wouldn’t use car shades again.”

Helpful Report

Posted 1 year ago

Hi Alan - we are sorry you haven't had a great shopping experience, we are trying to locate your emails now, in the meantime please would you mind forwarding a copy to reviews@carshades.co.uk We are sorry for the inconvenience this may cause. Car Shades

Posted 1 year ago

“My order was canceled with no notification or explanation.”

Helpful Report

Posted 1 year ago

Hi Casey We are sorry you haven't had a good experience with us, however after looking into this we can see that the order was cancelled because the wrong country was entered during the checkout process, and because England was selected instead of USA, that meant the shipping and tax chargers were both wrong for your order. You should have had an email from us notifying you about this, therefore we apologise if this didn't land. If you would like to place another other, once the USA is selected on the checkout page as the shipping country that will automatically calculate both the delivery cost and the tax charge. We are sorry for any inconvenience this may have caused. Thank you Car Shades

Posted 1 year ago

“I ordered the car shades and they arrived relatively fast. However I just could not get use.to the visibility especially out of the rear window. I have sent 2 emails and have never received a reply to any of them. I have followed the returns policy and sent the shades back and have the confirmation of delivery as well as photo. This was also followed by an email explaining why (which they asked in the returns policy) which again was not replied to. I have tried calling numerous times and it just rings out and puts you first in the queue for 30 min. I have not received my refund or even confirmation I will. And after reading these reviews it seems people are experiencing the same. A good product (just not for me) let down by poor customer service”

Helpful Report

Posted 1 year ago

Hi Daniel - I am sorry that you have been let down by poor customer service, this is being looked into asap and we will make sure the refund is processed accordingly. We apologise for the inconvenience and will get this resolved asap this week. Thank you Car Shades

Posted 1 year ago

“I didn't like the product when I received it (details below). I returned it, but haven't had a refund and have experienced Terrible Customer Service. I ordered a set of carshades, but found the installation very fiddly with all of the little clips that could easily get lost if you wanted to remove the shades e.g. for rear windscreen visibility at night time. I also felt that the small metal clips could scratch the car if not installed perfectly each time. So I returned them the following week under the 30 day moneyback guarantee. I posted them recorded delivery and have confirmation from Royal Mail that they were received on Friday 02 June 2023 It has now been over 30 days, still no refund and Carshades has ignored my emails and the phoneline is always busy. This is the message I received when I originally asked about returning the product. "Hi you are welcome to return your order to us under your 30 day money back guarantee. Unfortunately we do not supply pre-paid postage labels or refund any return postage costs. Many Thanks, Stephen Stockwell. Sales & Customer Service Car Shades - Unit 1, Bilsthorpe Business Park, Bilsthorpe, Nottinghamshire, NG22 8ST UK"”

Helpful Report

Posted 2 years ago

Hi Richard We apologise for the delay, we can confirm that this refund has been made today and will take up to 5 days to appear back with the original payment method. Apologies again for the inconvenience and we hope this now resolves the issue. Thank you Car Shades

Posted 2 years ago

“poor fitting not enough clips on side blew straight off on the motorway no customer service. Do not buy !!!”

Helpful Report

Posted 2 years ago

Hi Marc - we are sorry you have had an issue, please can you send your order number to reviews@carshades.co.uk and we will discuss this with you further. Thank you Car Shades

Posted 2 years ago

“Ordered shades for back side windows of my Honda HRV 2021 advertised as suitable for reg 2015 - 2021. Did not fit and had to return at my own cost. I then had to chase my refund after 2/3 weeks. Advertising and after care very poor.”

Helpful Report

Posted 2 years ago

Hi Susan - we are sorry you haven't had a good experience with us on this occasion, 2021 was a crossover year for the model therefore it is possible you may have the newer model rather than the 2015 to 2021 model. We are sorry for the inconvenience this may have caused. Car Shades

Posted 2 years ago

“Send the wrong product, not what’s on my order or invoice! Spent 1hr 10mins yesterday trying to get through on the phone and whilst writing this review I’ve been on hold for 3hrs 38mins, completely unacceptable!!! Do not do business with car shades if this is how the business operates!”

Helpful Report

Posted 2 years ago

Hi Michael We are very sorry that you have been sent the wrong Car Shades, please could you confirm the make model and year of manufacture of your vehicle and also what you have been sent. Please send the details to reviews@carshades.co.uk and we will resolve it asap. Apologies for the inconvenience. Thank you Car Shades

Posted 2 years ago

“Order made over a week ago. No mail on eta upon purchase or a response to follow up email sent”

Helpful Report

Posted 2 years ago

Hi - we are sorry that there were issues processing your order. Thankfully the issue is now resolved after a member of our team contacted you. Thank you Car Shades

Posted 2 years ago

“tried to order and had some issues . so I now have a pending payment with PayPal with them trying for over 24 hours to contact them they NEVER answer the phone ignored Facebook message and email awful customer service”

Helpful Report

Posted 2 years ago

Hi We are sorry you haven't been able to get through to our team, we are experiencing an incredibly high volume of calls at the moment and our team are working as fast as they can to answer all calls. If you would like to send the Car Shades you require and your contact details to reviews@carshades.co.uk we can arrange for the customer services team to contact you to place an order over the phone. We are sorry for the inconvenience. Thank you Car Shades

Posted 2 years ago

“Bought a set for my old astra sports tourer fitted perfect then swapped cars bought some for a 13 plate mondeo and the side ones dont fit proper and will fall out ive emailed you and no reply either not happy will the service...”

Helpful Report

Posted 2 years ago

Hi Tez We are sorry to hear you are having issues with your Car Shades and that you haven't had the customer service we expect. Please could you send us any images you have of the Car Shades in position and a close-up of the clips so we can review the issues you are facing and advise how we can help. Please send the images to reviews@carshades.co.uk Thanks Car Shades

Posted 2 years ago

“They do not split the sets so in case you want another part B and/or C for the rear window you don’t have this possibility, or if a part it’s broken or something else you still need to buy the whole set, AGAIN. And it’s not cheap. Nice job, Carshades.”

Helpful Report

Posted 2 years ago

Hi Madalin - because of how we manufacture Car Shades i.e. in either Full Sets for all rear windows or Passenger Door Sets only, we don't have the other options available to buy just the load area or tailgate Car Shades on their own. This is something we are reviewing but at the moment we don't have a timeframe as to when this might change. Sorry we couldn't be of more assistance on this occasion. Thank you Car Shades

Posted 2 years ago

“We bought shades for a 2021 Kia Sportage, and they simply are the wrong size and shape. Nobody answered the phone, and so far after 2 days nobody has responded to my emails”

Helpful Report

Posted 2 years ago

Hi Richard We are sorry that you have the wrong Car Shades, we'll get this sorted for you asap as per our earlier communication. Apologies for the error here. Thanks Car Shades

Posted 2 years ago

Update 2 - Hi Richard We suspect that you may have the previous generation of the Kia Sportage and your order was for the newest generation as 2021 was a crossover year for the car. Could you therefore confirm what model of Kia Sportage you have. Thank you Car Shades

Posted 2 years ago

Car Shades is rated 4.6 based on 2,739 reviews