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Car Shades Reviews

4.6 Rating 2,242 Reviews

90 %

of reviewers recommend Car Shades

Company Reviews

4.6

Based on 2,242 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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Car Shades 5 star review on 27th April 2024

Car Shades 5 star review on 23rd April 2024

Car Shades 5 star review on 23rd April 2024

Car Shades 5 star review on 6th October 2023

Heather Sanchez

Car Shades 5 star review on 6th October 2023

Heather Sanchez

Car Shades 5 star review on 12th September 2023

Car Shades 5 star review on 12th September 2023

99

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So I spent just under £90 on these shade’s that don’t actually protect from the sun my daughter loves to look outside when I am driving but the sun is still completely in her face,, I got better results with the cheap ones that have pictures on than I do with these and that only cost me £15 they are a waste of money and if I could go without giving you a single star I would have but I can’t”

Posted 1 year ago

Hi Stacey We are sorry to learn you are not happy with your Car Shades, please be assured you are covered by our 30-day-money back guarantee which you can initiate by emailing our customer services team at sales@carshades.co.uk who will advise you on the next steps should you decide to return them. Thank you Car Shades

Posted 1 year ago

“I am very disappointed with the shades 2 of them just don't fit properly and the metal clips do not fit well at all and keep falling off the window.”

Posted 1 year ago

Hi Stewart We are sorry that your Car Shades aren't fitting properly, please could you send some images of the fitting issue to reviews@carshades.co.uk so we can see how we can help resolve the situation. We look forward to hearing from you. Thanks Car Shades

Posted 1 year ago

“Il prodotto sarebbe anche buono, ma le istruzioni sono pessime ed i ganci per tenere ferme le tendine sono anche peggio. Alla fine i ganci non sono stabili e muovendosi, addirittura hanno rigato la carrozzeria interna attorno al finestrino. Non lo ricomprerei mai, soprattutto Visto quanto è costato il prodotto. Acquisto sconsigliato”

Posted 1 year ago

Hi Davide - we are sorry you had issues with fitting your Car Shades, if you require any further assistance please do email us at reviews@carshades.co.uk along with any images you have of the issue you are facing and we will help to resolve the issue. Thank you Car Shades

Posted 1 year ago

“i'm not entirely sure that the customer service speaks or understands English. Maybe that's where we went wrong! i ordered a set of 6 shades for the car. 2 shades were nearly correct but too big and ever so slightly the wrong shape. i attempted to ring them. THE TELEPHONE NUMBER ON THE INVOICE IS INCORRECT. Therefore it was over a week before i got hold of them. very helpful verbally "we will send a whole new set and swap them with your ones. we just need some pictures to show they dont fit" i sent pictures of the ones that do fit (and by now have been used for 1.5 weeks) and tell them that i have sent 6 pictures of the rear passenger door BECAUSE THEY DONT FIT SO I CANT TAKE A PICTURE IN SITU. Car Shades said that the 6 pictures were not good enough and insisted that i take a picture of the rear passenger door shade in situ. "Good Morning Hazel, I am really sorry, however the majority of those photos don't really show much. Can you please take a single photo showing how the rear passenger door shade is fitted. Regarding the port hole car shade this is fine, it just hasn't been pressed quite far enough in" I do as they ask and take a picture of the shade of the rear passenger door in situ by bending the frame to fit the aperture. Car Shades then have a gadenza saying that they DID NOT ASK ME TO DO THAT AND WILL NOW NOT HONOUR THE VERBAL AGREEMENT. "We appreciate your feedback and are sorry you feel this way. We were advising you of the correct way to fit the port light window shade and had not discussed the passenger window at this point, your next correspondence that had images attached showed the bent frame. There was no instruction between those emails to the effect of “force the rear passenger window” thus I am unsure as to how you can hold us responsible." THEY LITERALLY ASKED ME TO DO IT. I can only assume this was to say - which they now do - that i have damaged the goods and therefore they cannot be returned. POOR COMMUNICATION AT BEST DOWNRIGHT SLIPPERY CUSTOMERS AT WORST DO NOT USE THEM”

Posted 1 year ago

Hi Hazel We are sorry to learn that you have had issues with your Car Shades and that you haven't had the experience we would hope you would have with us. Our customer services team are aware of your feedback and will be contacting you today to resolve the issue. Regards Car Shades

Posted 1 year ago

“The X5 shades don’t fit an X5 and no one picks up the phone”

Posted 1 year ago

Hi Mary - we are sorry you have struggled to get hold of us, we have asked a member of our customer services team to call you asap. Thank you Car Shades

Posted 1 year ago

“Still not received them”

Posted 1 year ago

Hi Alan - we have looked into this and unfortunately your order was cancelled on the 12th of August due to a payment issue, you should have received an email with the next steps to resolve this however our customer services team will also reach out to you to discuss this further. Thank you Car Shades

Posted 1 year ago

“My clips snapped and tried to contact you for some replacement ones, but no respons at all. I can not use them now. Terrible service.”

Posted 1 year ago

Hi - we apologise you haven't had a response to your request until now, we will however get some new clips out to you asap this week. Thank you Car Shades

Posted 1 year ago

“Not recommended as problem with payment. Looks like this company does not accept credit card.”

Posted 1 year ago

Hi Marek We do indeed accept credit card payments but unfortunately, your payment declined. You were therefore sent an email on the 12th July from our order system with the next steps of how this can be resolved. If you require the information of this email resending please let us know by replying to reviews@carshades.co.uk Unfortunately, we don’t get a reason why the payment declined from the bank, we just get a notification that payment has been declined. Thank you Car Shades

Posted 1 year ago

“Tracking system sucks. My phone interprets it as a phone number. If you copy it to sky net shipping, it doesn’t do anything. If you are in America, buy from a company in America. This over seas shipping nonsense is too complicated. Ordered items on 7-5-2022. Still waiting as of 7-14.”

Posted 1 year ago

Hi Michael - we have spoken to Skynet and they confirm that your order was delivered on Monday 11th July at 11:36 The delivery agent was IBC and they can be contacted on 8887447422 If you require any further assistance please don't hesitate to contact us at sales@carshades.co.uk Thank you Car Shades

Posted 1 year ago

“Really disappointed. Ordered the set for a 4 door version. The display picture matched the selection with small blinds for the tiny rear quarter panels. I was sent blinds for the 2 door.”

Posted 1 year ago

Hi Jay - we are really sorry that you have been sent the wrong set of Car Shades, we have checked our order system and your order was for an Audi A3 (Typ 8V) 3 door 12>20 Full Rear Set. If this is not what you have been sent please let us know asap to reviews@carshades.co.uk and we'll get this resolved asap. Thank you Car Shades

Posted 1 year ago

“Got my shades wrong twice, I returned both sets of blinds with the assurance that my £36 postage would be refunded, but 5 weeks later my emails have been ignored and I'm still waiting. If you want good customer service I suggest you shop elsewhere.”

Posted 1 year ago

Hi - we are sorry that you have an issue that hasn't been resolved, please could you send us your order number to reviews@carshades.co.uk so we can look into this asap please. We apologise for any inconvenience. Thank you Car Shades

Posted 1 year ago

“Je ne mets jamais d’avis sur internet et encore moins négatif mais la c’est surement le seul moyen qu’il me reste pour avoir une réponse à ma réclamation. J’ai acheté récemment le pack arrière pour une BMW Série 3 modèle G20 de 2019. Je connaissais déjà la marque ayant mit des pare-soleil sur la voiture de ma conjointe et étant totalement ravis de ceux-ci. Mon dieu que fût ma déception pour les miens… Pas du tout mais alors pas du tout adaptés à la voiture !!! Je me demande même si avant de les mettre en vente, ils ont été essayé sur le modèle… Ils sont pour ainsi dire inutilisable car plus que difficile à mettre en place et ne tiennent pas lors de l’ouverture d’une vitre… J’ai donc envoyé 2 messages au SAV qui restent sans réponses et ce n’est pas normal du tout. J’espère que mon commentaire changera cela et que la société CarShades fera ce qu’il faut… Numéro de commande : 3317212 I never put an opinion on the internet and even less negative but it is probably the only way I have left to have an answer to my complaint. I recently purchased the rear pack for a 2019 BMW 3 Series model G20. I already knew the brand that put sun visors on my wife's car and was totally delighted with them. My god what was my disappointment for mine... Not at all but then not at all suitable for the car !!! I even wonder if before putting them on sale, they were tried on the model... They are virtually unusable because more than difficult to set up and do not hold when opening a window ... So I sent 2 messages to the after-sales service that remain unanswered and it is not normal at all. I hope my comment will change that and CarShades will do the right thing... Order update : 3317212”

Posted 1 year ago

Hi Arnaud - we are sorry to learn you are not happy with your Car Shades and we apologise for our slow reply to your email communications. Please would it be possible to send us some images of the issues you are facing with your Car Shades to reviews@carshades.co.uk so we can see the problem and look at how we can solve it? We look forward to hearing from you. Thanks Car Shades

Posted 1 year ago

“Poor customer service.”

Posted 1 year ago

Hi Levente - we are disappointed to learn you have experienced poor customer service, if there are any particular comments you would like us to be aware of to help us improve in the future please do send them to us at reviews@carshades.co.uk - thank you

Posted 1 year ago

“I chased my order as after a week I had no dispatch email and was told that there had been an error and it was not dispatched. I was told it would be dispatched immediately, one week later I still had not received my order so contacted them again and was told it still had not been dispatched but was given no explanation as to why. At this stage I just wanted a refund which I must say was processed quickly. There was no apology for the mismanagement of my order. The place seems very disorganised and provides very poor customer service”

Posted 1 year ago

Hi - we are sorry that you have not had the best customer experience with us on this occasion and apologise for the inconvenience. We are looking into why your order was never despatched to help us improve our service going forward. Thank you Car Shades

Posted 1 year ago

“Que reseña voy a poner, si todavia no e recibido el producto?? Además el servicio al cliente no es nada bueno”

Posted 1 year ago

Hi Carlos - we are sorry your Car Shades haven't arrived. Please do let us know if you require any more tracking information. Thank you Car Shades

Posted 1 year ago

Hi Carlos - we have looked into this further and we can see from the tracking info that the goods never got beyond the international gateway hub in France. This indicates that the request for taxes payment, which is sent by the local customs department not ourselves has not been settled and is therefore being returned to us. We have therefore initiated a refund on your order. If you would like to discuss this further please don't hesitate to contact us at sales@carshades.co.uk Thank you Car Shades

Posted 1 year ago

“The shades are really good but the clips are awful, I emailed the sales team regarding this matter and haven't recieved any response.”

Posted 1 year ago

Hi Ansar - our apologies that you haven't received a response as yet from our customer services team, please would you mind forwarding a copy of your email to reviews@carshades.co.uk and we'll ensure this is picked up and actioned. Apologies for any inconvenience, however, we are pleased that you are happy with the actual Car Shades. Thank you Car Shades

Posted 1 year ago

Hi Ansar - we have checked with our customer service team and a pack of replacement clips was sent out to you on the 15th May by Royal Mail, so hopefully they'll land with you very soon. Thanks Car Shades

Posted 1 year ago

“I ordered a full set for my Renault Clio. The window pieces are great but the sections for the rear window didn’t fit correctly. After contacting the customer service team and sharing photos, they agreed the sections were slightly too big. It’s now been 17 working days since they’ve received the faulty items and I’m still waiting for a refund, after chasing it up 3 times. I’d strongly suggest you don’t purchase from this site.”

Posted 1 year ago

Hi Liz - please accept our apologies that you have not had your refund, this is now being looked into asap. Thank you Car Shades

Posted 1 year ago

“I have a mini 2018 cooper hatch and the shades that are supposed to fit (2014 and up) DO NOT FIT. The boot shades overlap by 2cm and the side window panel material ripples and is not taught, again sizing issue. Very disappointed.”

Posted 1 year ago

Hi there - we are sorry to learn you are having fitting issues with your Car Shades, please could you send us some images of the issues to reviews@carshades.co.uk so we can see if there is any help we can offer to resolve the problem. Thanks, Car Shades

Posted 1 year ago

“Customer service is totally useless, employ better staff”

Posted 2 years ago

“Horrendous experience, needed blinds for my jaguar xf. First set wrong, second set wrong. Had to return both sets of blinds. With my order having to be cancelled be cause they were incapable of making them correctly. No concern about customer satisfaction, no apologies,no customer service. I delt with this company on the strength of there great reviews. Just go's to show you can't always believe what you read. Very disappointed.”

Posted 2 years ago

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Car Shades is rated 4.6 based on 2,242 reviews