Car Shades Reviews

Name: Car Shades
Address: Unit 1, Bilsthorpe Business Park,, Bilsthorpe
Rating: 4.57

4.6 Rating 2,230 Reviews

90 %

of reviewers recommend Car Shades

Company Reviews

Metrics

Info

4.6

Based on 2,230 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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Car Shades 5 star review on 23rd April 2024

Richard Amakye

Car Shades 5 star review on 6th October 2023

Heather Sanchez

Car Shades 5 star review on 12th September 2023

Laura Tullett

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The shades fit well but don't block out a lot of light. My toddler is still squinting in the back of the car and screaming as the sun is in her eyes. Not worth the money.”

Helpful Report

Posted 2 months ago

Hi - we are sorry to learn that you are not satisfied with your Car Shades - please be assured you are covered by our 30-day money-back guarantee if you would like to return them. To do so please contact us at sales@carshades.co.uk Thank you Car Shades

Posted 2 months ago

“very disappointed. bought as a birthday gift for someone very fussy about their car, I expected better quality for the price. one labels already coming off and I checked they'd fit her car and the back 2 panels crossed over and when I tried to hold them even one of the clips shot off. instructions aren't clear at all now I have to pay to return the huge parcel and I have no money and no birthday gift. not what I expected at all”

Helpful Report

Posted 6 months ago

Hi Elaine - we are sorry to learn that you are not happy with your purchase. Please could you send some pictures of how the Car Shades are fitting to reviews@carshades.co.uk to see how we can help. We are also concerned to learn that the label is coming off and would like to investigate this further. We look forward to being of further assistance and apologise for the inconvenience this has caused. Thank you Car Shades

Posted 6 months ago

“Awaiting a reply regarding fitment & fitting due to damage on the car window caused by car shades.”

Helpful Report

Posted 7 months ago

Hi - we are sorry you are not happy with your Car Shades, our customer services team will get back to you tomorrow once the office reopens. We apologise for any inconvenience this has caused. Car Shades

Posted 7 months ago

“very very disappointed with my order, I was forced to pay more than 40 euros in customs fees, while on your site you do not specify anything about this. it is on I will not recommend you and I am sure that you will not even answer this mail. Inconceivable at the limit of the scam whereas on Amazon there are no these costs. very disappointed !!!!!!!!”

Helpful Report

Posted 8 months ago

Hi Bernard - whilst we appreciate your point of view, we can assure you this isn't a scam. For relevant countries, VAT isn't charged on the order and the customs charges are set and charged by the country of destination which as I am sure you can appreciate is out of our control. Thank you Car Shades

Posted 8 months ago

“** AVOID** Very poor product quality meant I could not use these shades and when you raise this issue with the company you get no response for weeks and then a generic email about terms and conditions and 14 days to return a product, but only once you have contacted them first, but there trick is not to respond....”

Helpful Report

Posted 8 months ago

Hi - we are sorry that you haven't had a great shopping experience with us, please could you send us a copy of your email to reviews@carshades.co.uk as we need to look into this as you have 30 days to return a product should you wish to return it. We look forward to hearing from you. Thanks Car Shades

Posted 8 months ago

“After receiving the shades I noticed that two of the clips were missing, not a great start. I have sent you 3 emails over a week ago and still had no reply. I’ve tried to call and on both occasions I was on hold for over 25 minutes, but I was apparently number one in the queue the whole time, but no one answered so had to hang up. Very frustrating when I’m calling from Ireland, which costs me to call. Customer service is none existent. Plus the clips I have, I tried putting on the shades and they only go on if you bend the clip. All in all not a great experience or product. I wouldn’t use car shades again.”

Helpful Report

Posted 8 months ago

Hi Alan - we are sorry you haven't had a great shopping experience, we are trying to locate your emails now, in the meantime please would you mind forwarding a copy to reviews@carshades.co.uk We are sorry for the inconvenience this may cause. Car Shades

Posted 8 months ago

“My order was canceled with no notification or explanation.”

Helpful Report

Posted 9 months ago

Hi Casey We are sorry you haven't had a good experience with us, however after looking into this we can see that the order was cancelled because the wrong country was entered during the checkout process, and because England was selected instead of USA, that meant the shipping and tax chargers were both wrong for your order. You should have had an email from us notifying you about this, therefore we apologise if this didn't land. If you would like to place another other, once the USA is selected on the checkout page as the shipping country that will automatically calculate both the delivery cost and the tax charge. We are sorry for any inconvenience this may have caused. Thank you Car Shades

Posted 9 months ago

“I ordered the car shades and they arrived relatively fast. However I just could not get use.to the visibility especially out of the rear window. I have sent 2 emails and have never received a reply to any of them. I have followed the returns policy and sent the shades back and have the confirmation of delivery as well as photo. This was also followed by an email explaining why (which they asked in the returns policy) which again was not replied to. I have tried calling numerous times and it just rings out and puts you first in the queue for 30 min. I have not received my refund or even confirmation I will. And after reading these reviews it seems people are experiencing the same. A good product (just not for me) let down by poor customer service”

Helpful Report

Posted 9 months ago

Hi Daniel - I am sorry that you have been let down by poor customer service, this is being looked into asap and we will make sure the refund is processed accordingly. We apologise for the inconvenience and will get this resolved asap this week. Thank you Car Shades

Posted 9 months ago

“I didn't like the product when I received it (details below). I returned it, but haven't had a refund and have experienced Terrible Customer Service. I ordered a set of carshades, but found the installation very fiddly with all of the little clips that could easily get lost if you wanted to remove the shades e.g. for rear windscreen visibility at night time. I also felt that the small metal clips could scratch the car if not installed perfectly each time. So I returned them the following week under the 30 day moneyback guarantee. I posted them recorded delivery and have confirmation from Royal Mail that they were received on Friday 02 June 2023 It has now been over 30 days, still no refund and Carshades has ignored my emails and the phoneline is always busy. This is the message I received when I originally asked about returning the product. "Hi you are welcome to return your order to us under your 30 day money back guarantee. Unfortunately we do not supply pre-paid postage labels or refund any return postage costs. Many Thanks, Stephen Stockwell. Sales & Customer Service Car Shades - Unit 1, Bilsthorpe Business Park, Bilsthorpe, Nottinghamshire, NG22 8ST UK"”

Helpful Report

Posted 9 months ago

Hi Richard We apologise for the delay, we can confirm that this refund has been made today and will take up to 5 days to appear back with the original payment method. Apologies again for the inconvenience and we hope this now resolves the issue. Thank you Car Shades

Posted 9 months ago

“poor fitting not enough clips on side blew straight off on the motorway no customer service. Do not buy !!!”

Helpful Report

Posted 9 months ago

Hi Marc - we are sorry you have had an issue, please can you send your order number to reviews@carshades.co.uk and we will discuss this with you further. Thank you Car Shades

Posted 9 months ago

“Ordered shades for back side windows of my Honda HRV 2021 advertised as suitable for reg 2015 - 2021. Did not fit and had to return at my own cost. I then had to chase my refund after 2/3 weeks. Advertising and after care very poor.”

Helpful Report

Posted 9 months ago

Hi Susan - we are sorry you haven't had a good experience with us on this occasion, 2021 was a crossover year for the model therefore it is possible you may have the newer model rather than the 2015 to 2021 model. We are sorry for the inconvenience this may have caused. Car Shades

Posted 9 months ago

“Send the wrong product, not what’s on my order or invoice! Spent 1hr 10mins yesterday trying to get through on the phone and whilst writing this review I’ve been on hold for 3hrs 38mins, completely unacceptable!!! Do not do business with car shades if this is how the business operates!”

Helpful Report

Posted 10 months ago

Hi Michael We are very sorry that you have been sent the wrong Car Shades, please could you confirm the make model and year of manufacture of your vehicle and also what you have been sent. Please send the details to reviews@carshades.co.uk and we will resolve it asap. Apologies for the inconvenience. Thank you Car Shades

Posted 10 months ago

“Order made over a week ago. No mail on eta upon purchase or a response to follow up email sent”

Helpful Report

Posted 10 months ago

Hi - we are sorry that there were issues processing your order. Thankfully the issue is now resolved after a member of our team contacted you. Thank you Car Shades

Posted 9 months ago

“tried to order and had some issues . so I now have a pending payment with PayPal with them trying for over 24 hours to contact them they NEVER answer the phone ignored Facebook message and email awful customer service”

Helpful Report

Posted 10 months ago

Hi We are sorry you haven't been able to get through to our team, we are experiencing an incredibly high volume of calls at the moment and our team are working as fast as they can to answer all calls. If you would like to send the Car Shades you require and your contact details to reviews@carshades.co.uk we can arrange for the customer services team to contact you to place an order over the phone. We are sorry for the inconvenience. Thank you Car Shades

Posted 10 months ago

“Bought a set for my old astra sports tourer fitted perfect then swapped cars bought some for a 13 plate mondeo and the side ones dont fit proper and will fall out ive emailed you and no reply either not happy will the service...”

Helpful Report

Posted 10 months ago

Hi Tez We are sorry to hear you are having issues with your Car Shades and that you haven't had the customer service we expect. Please could you send us any images you have of the Car Shades in position and a close-up of the clips so we can review the issues you are facing and advise how we can help. Please send the images to reviews@carshades.co.uk Thanks Car Shades

Posted 10 months ago

“They do not split the sets so in case you want another part B and/or C for the rear window you don’t have this possibility, or if a part it’s broken or something else you still need to buy the whole set, AGAIN. And it’s not cheap. Nice job, Carshades.”

Helpful Report

Posted 10 months ago

Hi Madalin - because of how we manufacture Car Shades i.e. in either Full Sets for all rear windows or Passenger Door Sets only, we don't have the other options available to buy just the load area or tailgate Car Shades on their own. This is something we are reviewing but at the moment we don't have a timeframe as to when this might change. Sorry we couldn't be of more assistance on this occasion. Thank you Car Shades

Posted 10 months ago

“We bought shades for a 2021 Kia Sportage, and they simply are the wrong size and shape. Nobody answered the phone, and so far after 2 days nobody has responded to my emails”

Helpful Report

Posted 10 months ago

Hi Richard We are sorry that you have the wrong Car Shades, we'll get this sorted for you asap as per our earlier communication. Apologies for the error here. Thanks Car Shades

Posted 10 months ago

Update 2 - Hi Richard We suspect that you may have the previous generation of the Kia Sportage and your order was for the newest generation as 2021 was a crossover year for the car. Could you therefore confirm what model of Kia Sportage you have. Thank you Car Shades

Posted 10 months ago

“Absolutely no customer service”

Helpful Report

Posted 10 months ago

Hi - we are sorry to learn that you haven't had the best customer experience with us, please do email any further feedback you have to reviews@carshades.co.uk and we will of course do all we can to help. Thank you Car Shades

Posted 10 months ago

“Ordered the x6 shades. They don’t fit the windows so I have one star. Because I couldn’t give zero”

Helpful Report

Posted 10 months ago

Hi Jonathan We are sorry that your Car Shades aren’t fitting perfectly, if you would like to send us any pictures of the issues to reviews@carshades.co.uk we would like to see if we can help. Thank you Car Shades

Posted 10 months ago

“I haven't received my product, you haven't replied to my enquiries.”

Helpful Report

Posted 10 months ago

Hi Henry - we are sorry your product hasn’t arrived and you haven’t had a response to your messages. Our customer services team will be in touch on Monday when the office reopens to resolve the issue. We apologise for any inconvenience this has caused. Thanks Car Shades

Posted 10 months ago

Update 2 - Hi Henry We can see from the tracking history that your order was attempted to be delivered this morning but was unsuccessful, therefore the courier will notify you and try again. If you require any further assistance please do email us at sales@carshades.co.uk. Thank you Car Shades

Posted 10 months ago

Update 3 Hi Henry The courier will attempt to deliver again on the 6th June to your home address. Thank you Car Shades

Posted 10 months ago

Car Shades is rated 4.6 based on 2,230 reviews