CarMats.co.uk Reviews

4.9 Rating 37,051 Reviews
98 %
of reviewers recommend CarMats.co.uk
4.9
Based on 37,051 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
95%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read CarMats.co.uk Reviews

About CarMats.co.uk:

Our bespoke carpet and rubber car mats fit seamlessly into your vehicle. Not one-size-fits-all, our car mats are hard-wearing and come perfectly tailored for any car model and make.

All of our car floor mats are made to order in the UK and even better... you’ll get FREE delivery on orders over £30.

Visit Website

Email:

hello@carmats.co.uk

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CarMats.co.uk 5 star review on 28th April 2024
Mark Vine
CarMats.co.uk 5 star review on 22nd April 2024
Cieran Hughes
CarMats.co.uk 5 star review on 21st April 2024
Jonathan Rymer
CarMats.co.uk 5 star review on 21st April 2024
James Cox
CarMats.co.uk 5 star review on 20th April 2024
Alun Williams
CarMats.co.uk 5 star review on 18th April 2024
John Whelan
CarMats.co.uk 5 star review on 17th April 2024
Anonymous
883
Anonymous
Anonymous  // 01/01/2019
On website and on confirmation email says up to 9 working days to receive an oder. It's been 3 weeks already! Disappointing...
Helpful Report
Posted 3 years ago
Thank you for your order & for leaving a review. As a COVID-19 secure employer we had a number of our production staff team isolating in March. This has unfortunately constrained our production ability as all of our products are made to order. As a result your delivery was later than anticipated. We apologise for the inconvenience that this must have caused but we're glad that your order has now been delivered.
Posted 3 years ago
Well I certainly wont be using this company again, they took 3 weeks to arrive. Having gone for the 'super' version they are nothing better than what I can buy at Halfords at half the price other than they are cut to fit. Each mat is supposed have Velcro fasteners, a total of 8, only 2 arrived. The only reason I have given it two stars is because they gave me a fiver back because it was so late. I am sorry, but a total waste of time, money and incomplete product.
Helpful Report
Posted 3 years ago
Hi Richard Thank you for your order and for leaving a review. I'm sorry to hear you aren't happy with the mats you have received. The mats you can buy off the shelf at high street retailers typically aren't tailored to your footwell, and as such would be a poor fit. These universal mats are far cheaper to manufacture as they can be made in bulk, whereas your order was made specifically for your vehicle as you ordered it, this allowed you to customise your order and choose to add a PVC heelpad. We apologise for the late delivery of your order, we aimed at the time of your order to deliver within 9 working days and sadly did not achieve due to some issues with our team isolating. We haven't had any correspondence with you since your delivery was received. If you want to contact our customer services team we'd be happy to arrange for additional velcro to be sent out to you.
Posted 3 years ago
Paid for the “grand” upgrade, very thin and poor quality, I sent them back
Helpful Report
Posted 3 years ago
My car mats arrived and although the front fit well, the rear mats were not the right fit for the car. Very disappointed
Helpful Report
Posted 3 years ago
Hi Thank you for your order and for leaving a review. I'm sorry to hear about this issue. All our mats are tailored for the specific vehicle and should fit the footwells correctly. I can see that you emailed to raise this issue with us the day you left the review and our team responded asking for more information. Once you've responded with the required information, I'm sure that our team will be able to resolve the issue.
Posted 3 years ago
I received my mats today for my Honda Civic Tourer and the paid the extra for the Supermats at £45 . They fit well but I do not think the quality or the thickness is great . I was expecting a more up market carpet . Whilst I appreciate that they are cut to the specific car I would not buy the Super mats again . I would order the top of the range mats in the hope they really would be executive luxurious mats .
Helpful Report
Posted 3 years ago
Hi Paul Thank you for your order & for leaving a review. I'm sorry to hear that you were disappointed with the thickness of the mats you received. We'll take this feedback on board. You may have been happier with the Executive mats as you suggest. Thanks again for your custom.
Posted 3 years ago
Ordered for my new Golf and selected the correct model. The mats do not line up with the fixtures and so just sit on top, bending over the notches. Waste of time.
Helpful Report
Posted 3 years ago
Hey Chloe Thank you for your original order & for your review. You require a slightly different set of mats for your vehicle rather than the set purchased. I can see that you've been in touch previously with our customer services team who have sent through the returns information but we've not heard back. Where mats have been used we are unable to accept them for an exchange.
Posted 3 years ago
Bought second most expensive option, compared to mats that came with car they look absolutely turd, came in a giant see through bag as well so returning them was out of the question once opened, wouldn’t recommend
Helpful Report
Posted 3 years ago
Matt's were much smaller in size than what you would get even e8th replacement matts. The quality seems ok but cheap. There are alot of points where heating or a hot rod has been used to compress the joints so they don't flay. Kind of disappointed at the level of the product seen as their website makes them out tl be world beaters
Helpful Report
Posted 3 years ago
Hey Hammayun Thank you for your order and for leaving a review. We offer 4 qualities of carpet mats, the Motor mats you've ordered are our entry level mats and we offer 3 qualities above this. You may have been happier with a thicker mat. If the mats are unused you are welcome to return them for an exchange.
Posted 3 years ago
Not as I had expected. Light weight and creased on arrival. The creases have not flattened as yet. On reflection, I should have ordered the heavier grade of carpet, had I known. I anticipated better for what I paid, truth be told.
Helpful Report
Posted 3 years ago
Hey Jon Thank you for taking the time to leave a review. Unfortunately due to the shape of the Transit mats they do require to be folded for shipping which can leave a temporary crease. This should come out in a few days though, but if it doesn't please do let us know.
Posted 3 years ago
poor workmanship and quality poor customer service disappointed to say the least waste of my money
Helpful Report
Posted 3 years ago
Hi Parveen Thank you for your order and for taking the time to leave a review. i'm sorry to hear that you aren't happy with the product you've received. I've checked our support system and can see that you enquired regarding lead times, prior to delivery, which we responded to within an hour. We're happy to hear from you again should you wish to contact us so we can resolve the issue.
Posted 3 years ago
Was disappointed with the finish and piping edges didn’t meet up or sewn together properly. Long threads left hanging. Paid extra for grey piping edging which looked almost black in colour not grey.
Helpful Report
Posted 3 years ago
Hey Claire Thank you for your order and for leaving a review. I'm really sorry to hear about the issue raised, we'd love to resolve this for you as the grey trim should very definitely grey and not black. I have just refunded the £3.99 cost for the grey trim but please do contact us should you wish to discuss this further.
Posted 3 years ago
Very disappointed I always check the reviews before I use a company. They took what seemed like an age to get here, certainly more than the 9 days specified and when they did, the quality I think is average to poor. I ordered the "Super" version and so expected more. The mats are thin, are difficult to install as the fixing holes are smaller than the Volvo studs. Sorry to say that I will not be using this company again
Helpful Report
Posted 3 years ago
Ordered the grand style mat and the quality does not seem to be of that described, these seem to be the lowest level
Helpful Report
Posted 3 years ago
Hi Phil Thank you for leaving a review. We offer four qualities of carpet, Grand being the second of the four. It maybe that you would have been happier with Super or Executive. We're happy to exchange the order if you wish to return them to us and they are unused. If so please do email hello@carmats.co.uk
Posted 3 years ago
The actual mats are very nice but I have not been able to use them as the smell is too strong. Causing severe headache and sickness They have been left outside for a week to but not yet improved.
Helpful Report
Posted 3 years ago
Thank you for leaving a review, I'm sorry to hear about the issue with the smell. Our rubber mats do have a slight odour which should dissipate quickly after unpacking. If this isn't the case then please do contact customer services who would be happy to resolve the issue for you.
Posted 3 years ago
Not a replica of what I wanted
Helpful Report
Posted 3 years ago
Thank you for leaving a review and for your order. From our records I can't see any messages from you in our system reporting a fitment issue. Please do contact customer services with details of the issue and we'd be happy to help resolve the issue.
Posted 3 years ago
Smells very bad even after 7 days the rubber plastic in the car is very very bad
Helpful Report
Posted 3 years ago
Hi James Thank you for your order and for leaving a review. We're really sorry that you're unhappy with the rubber smell. Our mats do come with a slight rubber odour that can be amplified during the shipping process. Normally leaving the mats in fresh air for 24 hours will remove the majority of any excessive odour, If the mats are unused and you're still experiencing issues with the odour of the mats then please do contact our customer services who would be happy to arrange a return or exchange of the product.
Posted 3 years ago
Slow delivery and when it arrived mats were not of a high quality. The studs completely ripped out of the mats when I attached them Disappointing
Helpful Report
Posted 3 years ago
Thank you for your order and for leaving a review. We're sorry to hear about the issue with the clips in the mat. Please do contact customer services and we'd be happy to send out some replacement clips to resolve the issue. Please email hello@carmats.co.uk providing the details of your order.
Posted 3 years ago
Mats arrived, didn't fit. I was asked to change the position of the plastic securing points on the mat but the adjustment required was too much. CarMats refunded my money. I went to Halfords and bought mats there.
Helpful Report
Posted 3 years ago
Hi Christian Cormier Thank you for your original order and for taking the time to leave a review. We're sorry that the mats didn't fit your vehicle, we sell a lot of mats for Ford Fiestas and very rarely (if ever) have an issue. As you've mentioned we provided a full refund to ensure that whilst there was some inconvenience, you were not left out of pocket.
Posted 3 years ago
13 days after you took payment, I got the mats. I had to email you to gee you up. Slowest service Ive had on.line.Simon Draper.
Helpful Report
Posted 3 years ago
Hi Simon Thank you for taking the time to leave a review. Our products are made to order and we're currently working to lead times of up to 9 working days, in your case I can see we delivered in 7 working days. We're working hard to reduce our lead time but COVID-19 secure working has impacted our production capabilities.
Posted 3 years ago
Seems expensive for what I got. Option was Quality: Super. Guess I was disappointed as I did not think it was super.
Helpful Report
Posted 3 years ago
Thank you for leaving a review and for your order. I'm sorry to hear that you weren't happy with the quality of the mats you received. We do offer a higher quality beyond Super which might meet expectations better. We are constantly improving the information on our website to ensure that the product information matches the product as closely as possible.
Posted 3 years ago
CarMats.co.uk is rated 4.9 based on 37,051 reviews