CarMats.co.uk Reviews

Name: CarMats.co.uk
Rating: 4.86

4.9 Rating 53,361 Reviews

98 %

of reviewers recommend CarMats.co.uk

4.9

Based on 53,361 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About CarMats.co.uk:

Our bespoke carpet and rubber car mats fit seamlessly into your vehicle. Not one-size-fits-all, our car mats are hard-wearing and come perfectly tailored for any car model and make.

All of our car floor mats are made to order in the UK and even better... you’ll get FREE delivery on orders over £30.

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Email:

hello@carmats.co.uk

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CarMats.co.uk 5 star review on 16th July 2025

1250

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for my order or a refund. Can't phone them. I get the odd email to say its delayed but still no mats its been 2 weeks now well past the 9 day promise”

Helpful Report

Posted 3 years ago

Hi Allie Thank you for your order and for leaving a review. I'm sorry that your order was late in arriving, I can see that our team refunded your order in full due to this.

Posted 2 years ago

“Mats were delivered on time but were trimmed in red not blue. It was agreed that a replacement set would be sent out. After countless emails I am still waiting, 5 WEEKS has passed. You describe your service as unbeatable, not in my experience. I am still waiting.”

Helpful Report

Posted 3 years ago

Hi Karl Thank you for your order & email. I'm sorry to hear that the mats you received were trimmed in the wrong colour. Your replacement set will be leaving us very shortly, please accept our apologies for the delay.

Posted 3 years ago

“Customer Service non existent, was told 9 days for delivery at time of ordering and would be emailed with tracking details 2 days before delivery was due, 9 days passed and no tracking details, contacted them to be hit with a scripted nonsensical reply, order arrived 3 days late and now had the mats around 2 weeks and still waiting on the tracking details, doesn’t matter now I suppose, Onto the mats themselves for a product they claim is handmade you would expect a high quality but guess what they are substandard and you are charged a premium fee for them and I haven’t even mentioned that the drivers mat is the wrong shape, paid for manufacturers spec fixing pads and got none at all so the mats also move about when they should be fixed to the floor, My advice would be to pay the little extra, go direct to your car dealership and buy the manufacturer’s own mats”

Helpful Report

Posted 3 years ago

Thank you for your order & for leaving a review. I'm sorry to hear that you're unhappy with the service that you've received. We aim to deliver all orders within 9 working days as you've mentioned. From your order details, I can see that you placed your order on 21st February and your order was shipped 6 working days later on 1st March. Your order was then delivered two working days later on the 8th working day. When your order was shipped we sent an email confirmation of shipment which includes a tracking number and a link to track your shipment. This may have been misdirected into your spam folder. If your mats are the incorrect shape, please do reach out to our customer support team and we'd be happy to help.

Posted 3 years ago

“Car mats took way to long to get to me. Once they arrived they was nothing special for the price.”

Helpful Report

Posted 3 years ago

Thank you for your order & for leaving a review. I'm sorry to hear that your order was slightly delayed, I can see that this was a couple of days over our stated lead times. Please accept our apologies for the inconvenience caused. In terms of the product, we offer a range of qualities of mat - it may be that you would have been happier with a product higher in our range.

Posted 3 years ago

“The mats are reasonable value for money, but I would advise that the heel pad is too far back on this design. I have a fairly common size 8 shoe and my heel is pressing just in front of the heel pad, so the pad is not able to do the job it was intended to. I would actually appreciate a replacement driver's mat with the pad stitched further forward. Thank you”

Helpful Report

Posted 3 years ago

Hi Martin Thank you for your order and for leaving a review. I'm sorry to hear the heelpad isn't in the best location for your driving style. We try to locate our heelpads in the most convenient place for all customers. Our team have dropped you an email to discuss this matter further so we can resolve it to your satisfaction.

Posted 3 years ago

“Car mats are excellent and fit well. Just be careful with boot/load space mats. Mine eventually, (first one got lost in transit) arrived folded into three, which split the backing so it wouldn’t lay flat. It had two ridges running the length of it. (Also the edging was badly damaged in two places) A replacement was organised, no problem. Was told that the mats aren’t usually folded, so agreed a replacement on the basis that it would be sent out rolled, not folded. Some days later I was told that they only send them folded! and would I like a credit? Clearly they prefer to send their products out ‘pre damaged’ to annoy their customers, rather than roll them like all other mat, rug, and carpet suppliers do. Really annoyed, as I now have to source an alternative which probably won’t match the colour of the car mats.”

Helpful Report

Posted 3 years ago

Thank you for your order & for leaving a review. We're very sorry for the issue with your mat, this is a very rare occurrence. It's not possible to easily roll thicker products so many boot mats and larger mats are sent out carefully folded. Typically the mats will lie flat very shortly after arrival, in your case the backing had split, as we imagine something heavy had been sitting on the mat during transit. As we were unable to roll the replacement mat we issued a refund as you requested.

Posted 3 years ago

“Purchased "Super" grade with red edging, carpet is thin & poor quality, edging is cheaply sewn on rather than attached neatly like other mats I have seen, this leaves puckering on the corners. Expected a lot better for the price & grade of mat that I purchased, they investigsted my complaint & was told I got what I paid for. Choose another make is my advice, they feel & look cheap & nasty. Fitment & clips were good, but that was the only positive.”

Helpful Report

Posted 3 years ago

Hi Mark Thank you for your order & for leaving a review. I'm sorry to hear that you are unhappy with the mats you have received. I've reviewed the communication you've had with our team and they are correct that the product you've received is of the right quality and has no faults with it. I'm sorry to hear that doesn't meet your expectations.

Posted 3 years ago

“My daughters Nissan mats were worn on the driver mat, so just decided to get her a new set and she is very pleased with them. The pvc on the drivers mat was a good choice. Only trouble was that one of the built in clips on the drivers mat was broken, so had to glue it, bit disappointed.”

Helpful Report

Posted 3 years ago

Hi Darren Thank you for your order and for leaving a review. I'm sorry to hear about the issue with the clips, these do occasionally break in transit. We'd be happy to send out a replacement clip for any that are broken, please do let us know and we'll get some popped in the post.

Posted 3 years ago

“My new car mats arrived how disappointed I was with the thin quality of the carpet, I paid £59.99 for the apparently luxury quality mabe I was sent the cheap mats by mistake.I would not recommend or buy these again .”

Helpful Report

Posted 3 years ago

Hi Ross Thank you for your review and order. We're sorry to hear that you are unhappy with the thickness of the mats you've received for your Toyota C-HR. I've checked our system and I can't see that you've reached out to our support team, I'd encourage you to do this if the mats are still an issue. We take great to describe our products accurately on our website, however, car mats can be a very personal thing. Everyone has slightly different expectations and we're sorry if we didn't meet yours.

Posted 3 years ago

“No different than the mats you can buy in a supermarket at a fraction of the price. Very disappointed.”

Helpful Report

Posted 3 years ago

Hi Andrew Thank you for your order & for leaving a review. I'm sorry to hear that you aren't happy with the mats that you have received. The mats you can purchase in the supermarket are not tailored for specific vehicles, you certainly wouldn't be able to purchase a tailored set of mats for your Hyundai Santa Fe 2018. Your mats were slightly more expensive than a standard set as you have a 7 seater, with an additional row of mats. In addition, all our mats are made to order, which allows you to customise both the quality, colours, trim and various other options. This does increase the cost compared to supermarket, mass produced, universal mats. Please do reach out to our customer service team if you'd like to discuss this further.

Posted 3 years ago

“Just received mats for new Nissan Quashqai. Very Disappointed. Incredibly thin material for £44 + Pounds. Fit ok . Might as well have gone to motorist discount store and paid £10.”

Helpful Report

Posted 3 years ago

Hi Malcolm Thank you for your order & for leaving a review. I'm sorry to hear you're unhappy with the mats you have received. I've checked our system and I can't see that any contact from you, please do reach out if this is still an issue and we'd be happy to assist. Unlike mats you can purchase in-store, our mats are tailored to your specific footwell, including manufacturer fittings where available.

Posted 3 years ago

“Appalling customer service. I ordered some (not inexpensive!) mats from this cowboy outfit, which were delivered without any fixing clips or Velcro tape. I also regarded them of very poor quality for the price. I complained and, fair enough, they requested photos of the items. Confirmation received that the correct mats had been supplied, but all of the fixings had been missed. I decided that I wanted to return the mats (as the order was incomplete and not fit for purpose) and they insisted that I pay the return postage!! What?! I need to incur return costs as a result of their ineptitude?! I complained that I should certainly not be penalised, but “no” CarMats were adamant that I pay the postage or there would be no refund. Not worth taking them to court for breach of contract (and they know this) so I complied, returned the order and paid for the privilege. Hence this scathing review and many more elsewhere. Please buy your car mats from a reputable company, and in doing so ensure that this bunch of cowboys goes under.”

Helpful Report

Posted 3 years ago

Hi Steve Thank you for your order & for leaving a review. I feel that you have presented a very one sided review versus what happened with your order. You contacted our team letting us know that the velcro was missing and that you were expecting a higher quality of mat. Our team initially asked for photos to confirm that the correct quality had been supplied, which it had. You may have been happier ordering a higher quality of mat. The velcro is supplied loose in the packaging, it's possible that this was missed when you opened the packaging, or perhaps it was missing from the order. Regardless, Helen was very happy to send out the missing velcro via the post, thus resolving the issue, however you wished to return the mats which is your right. Your stance in this review on Trustpilot and in the other locations you've copied this review to is very disappointing to see. To wish a business to go under and for people to lose their jobs because some velcro was missing from your order is hard to reconcile, especially after the year we've all had. As mentioned via email I have refunded your order in full as we do not wish to receive your custom. Please keep the mats and use them as you see fit.

Posted 3 years ago

“Paid for the executive mats the most expensive ones for my new car. Read the reviews and all highly rated so i ordered them. When they arrived I was disappointed. The mats look like something I could of bought for a lot cheaper and the hand stitching around the edge looks cheap and nasty. They do fit nice in the car but if could have seen them before hand definitely would not have paid the price I did”

Helpful Report

Posted 3 years ago

Hi Lee Thank you for your order & email. I'm sorry to hear that you are unhappy with the mats you've received. The mats received should not have any quality issues. If there are quality issues with the mats you've received then please reach out to our team on hello@carmats.co.uk.

Posted 3 years ago

“Sales Quote, “Deep pile executive mats oozing luxury” I think not.. What a waste of money, Sorry to say the quality of the mats I received are awful. Unless the order has been made wrong, I paid for the highest quality and received the lowest quality. Very thin pile, god knows what the lowest quality looks like I could have got better mats from Halfords. Communication was good, delivery was slow, fitment is exceptable.”

Helpful Report

Posted 3 years ago

Hi Colin Thank you for your order & for leaving a review. I'm sorry to hear that you're not happy with the quality of the mats you've received. I've checked our system and I can't see any contact from you, so I've emailed asking for some more information so can hopefully resolve this issue. It's possible that the wrong item has been dispatched in error. Delivery was within our guidelines although on the longer end of these, so please accept our apologies for any inconvenience this caused.

Posted 3 years ago

“I ordered the Super option, one off the top-spec and have to say was not very pleased with the quality. They look very hard-wearing but don't give the feeling of quality or much luxury. Just over fifty pounds was not worth it for me. This product is more thirty-five pounds for me. I won't be returning them as they will do the job but really not what I was expecting. There was a small amount of damage to one of the clips but I was able to fix this.”

Helpful Report

Posted 3 years ago

Thank you for leaving a review and for your order. We're sorry to hear that you are unhappy with the mats you have received. I see that you emailed support at the same time that you left this review and our team have started discussing the issue and potential resolutions. I trust that this issue will be resolved to your satisfaction.

Posted 3 years ago

“Tesla 3 Grand with super upgrade. I have had these mats in my car for 6 months so thought now is a good time to review. They are far from terrible, but no better than a £10 set I would usually buy from Wilko or my local car spares shop. On the plus side the fit was fairly good although the left foot rest area refuses to stay in place.”

Helpful Report

Posted 3 years ago

Hi Andrew Thank you for your order & for coming back to leave a review after you've used the product. We're sorry to hear you're not happy with the product. The mats you've purchased are tailored specifically for a Tesla Model 3. We offer 4 qualities of carpet, Executive (one above Super) is most similar to the Tesla OEM mat quality, so you may have been happier with this quality. It's not possible to purchase tailored mats in this way from your local Wilko, these would be universal mats that would be a very poor fit for your footwell. We'll reach out about the issue with the footrest as this can be easily resolved.

Posted 3 years ago

“Mats were good quality and the communication was good but the drivers mat was way to short and looks ridiculous i have complained but they say this is standard for Ford mats”

Helpful Report

Posted 3 years ago

Hi Mark Thank you for your order & for leaving a review. We're sorry to hear that you're unhappy with your order but it's great to see that you've discussed this with our team. The shape of the mat is shown top right on every product page. The Ford Focus mat is on the shorter side but this is the OEM shape, to ensure the mat does not foul the pedals in anyway.

Posted 3 years ago

“Mats were thinner than expected.”

Helpful Report

Posted 3 years ago

Hi Janis Thank you for your order and for leaving a review. I'm sorry to hear you're unhappy with your mats for your Hyundai i20. We do offer 4 qualities of carpet and you've ordered our entry level Motor mats, these are the thinnest we offer and represent great value for £19.99. It may be that you would have been happier with a higher quality mat.

Posted 3 years ago

“Thought they would have been heavier, do not appear to be good value for money, will have to see how they wear. Do not fit snugly in well of the car so gaps where muck and dirt gather so have to remove mats before hoovering. One location point centre out of line so had to turn it into position - not easy. Centres of location points on both carpets located too closed together. Had to force into place. Back carpets definitely on the small size. Initial views not a good buy.”

Helpful Report

Posted 3 years ago

Hi William Thank you for your order & for leaving a review. I'm sorry to hear that you are unhappy with the product you've received for your MG 5. Our mats are tailored to fit footwells and are a great fit, there will be some small gaps down the side of each mat as the mats are flat and do not come up the footwell.

Posted 3 years ago

“Mats were delivered on time, but one of them had the eyelet missing to clip it to the car. Unfortunately carmats don't reply to email - so no obvious way to get help. Maybe submitting a review will help!”

Helpful Report

Posted 3 years ago

Hey Ben Thank you for your order & for leaving a review. I'm sorry you have an issue with the mats. I've checked our system and we have no emails from you, so we'll reach out to discuss the issue with the eyelet.

Posted 3 years ago

CarMats.co.uk is rated 4.9 based on 53,361 reviews