CarMats.co.uk Reviews

Name: CarMats.co.uk
Rating: 4.86

4.9 Rating 53,275 Reviews

98 %

of reviewers recommend CarMats.co.uk

4.9

Based on 53,275 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About CarMats.co.uk:

Our bespoke carpet and rubber car mats fit seamlessly into your vehicle. Not one-size-fits-all, our car mats are hard-wearing and come perfectly tailored for any car model and make.

All of our car floor mats are made to order in the UK and even better... you’ll get FREE delivery on orders over £30.

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Email:

hello@carmats.co.uk

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CarMats.co.uk 5 star review on 14th July 2025

CarMats.co.uk 5 star review on 14th June 2025

James Braimbridge

1246

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a boot liner for my Golf. Great fit, price and delivery. But weeks later there is still a strong chemical/rubber smell from it. I can't put it in the car yet because it is a really strong odour.”

Helpful Report

Posted 2 days ago

Hi Conor Thank you for your order & for leaving a review. Please accept my apologies for the issues with your mats. Our rubber mats do have a slight natural rubber odour but this will fade quickly with time. If the odour doesn't fade then leaving the product in sunlight will resolve the issue. If the probem continues then please do let our team know and we'd be happy to help.

Posted 21 hours ago

“I ordered car mats for my Alfa Romeo Spider, taking up their offer for the executive upgrade for £62.00, delivered. Now bear in mind I only got two mats because this is a convertible. All I can say after reading all the positive reviews is that I am completely underwhelmed. The mats just look like cheap Polypropylene mats, not an 'executive' mat. They also came with 4 fixing holes and yet I have no fixings for these in my floor so have had to order a fixing kit. As I said, they are nothing special and certainly not mats that I'd recommend you pay over £60.00 for. They look and feel like a £30.00 polypropylene mat.”

Helpful Report

Posted 1 week ago

Hi Joe Thank you for your order & for leaving a review. I'm sorry to hear that you're not happy with the Executive mats you received for your Alfa Romeo Spider 1996-2004. Our Executive mats are OEM level quality, if you don't believe this is what you've received then please do reach out to our team and we'd be happy to help. The mats we sell for your vehicle are advertised as coming with OEM fixings in the mats for use with the OEM fixings if present in your footwell.

Posted 1 week ago

“the only reason i'm giving 2 stars is i like the look of the red edging . BUT as for durability don't waste your money at car mats uk brought some in september 2024 and drivers side mat has a hole in it and needs replacing only been in the car 9 months very disappointed , put prices up shame quality not gone up too. tried to upload photo but site wont let you”

Helpful Report

Posted 1 week ago

Hi Dean Thank you for your order & for leaving a review. I'm sorry to hear about the issue with the wear on the car mats, this doesn't sound like what we'd normally expect. Our team have reached out to you to arrange for a free replacement to be sent out.

Posted 6 days ago

“Bit torn with these, although they look plenty durable, the truth is they look and feel like something I could pick up in aldi in for tenner On reflection I guess I wished I'd spend more on a 'better version' Yea, disappointed unfortunately.”

Helpful Report

Posted 1 week ago

Hi Nathan Thank you for your order & for leaving a review. I'm sorry to hear that you're not happy with the mats you've receved. Vehicle specified tailored mats are by nature more expensive to manufacture than universal mats such as those you'd find in Aldi. We believe our mats are great value, we do offer a universal mat similar to the one you might find in Aldi and they are £9.99. We do offer higher quailty carpet & different thicknesses should you wish to shop with us again in future.

Posted 1 week ago

“Really nice mats but wont last. I had issue with the mats which got replaced quickly enough (the heel pad was coming off). The replacement mats again within 7k miles got the same issue. Good customer service but wouldn't recommend”

Helpful Report

Posted 1 month ago

Hi Dimitris Thank you for your order & for leaving a review. We're sorry to hear that you're not happy with the product received. Our mats are very long lasting and are backed by a 12 month guarantee which your order is now beyond.

Posted 1 month ago

“Bought these for my Nissan Juke. Perfect fit but seemed to be quite thin even though they were a step above the basic category (Grand). Only after a couple of weeks I can see the cloth heel protector on the drivers mat start to wear. Not a good sign as I am retired and do not do too much driving. I can't help thinking that buying a cheap 'one size fits all' set locally may have been a better and cheaper option.”

Helpful Report

Posted 2 months ago

Hi Patrick Thank you for your order and for leaving a review. I'm sorry to hear that you're not happy with the quality of the mats received. If you continue to see the same level of wear then please let our team know and we'd be happy to replace the product.

Posted 2 months ago

“I have missed the 12 month deadline as I completely forgot they had 12 month warranty with them but my driver has has a big hole in after just 1 year use wearing only trainers... don't recommend”

Helpful Report

Posted 2 months ago

Hi Luke Thank you for your order & for leaving a review. I'm sorry to hear about the issue with your car mats. Please do contact our customer service team with some photos of the wear, we'd be happy to help.

Posted 2 months ago

“Great price and durable quality. Terrible smell.”

Helpful Report

Posted 2 months ago

Thank you for your order & message. I'm sorry to hear that you're not happy with the odour of the mats you have received. If the odour continues please do let our customer service team know and we'd be happy to replace them.

Posted 2 months ago

“I had to return mats as the colour was not the same as those in the pictures and I could not get them to fit . In fairness the fitting error was my fault ! The returns process was complex involving me taking a couple of sets of photos, speaking to three different people, Elliott, Dan and Amy and about ten emails ( I tried phoning but it took ages to get through and I never managed it) . They were all helpful, but I can’t help feeling a phone call would have sorted it all quickly ! The correct colour mats took much longer to arrive than the first lot ( I had to remind them and suddenly they arrived ). The mats were the most expensive and look like they will wear and clean well, if they do they will be reasonable value ….”

Helpful Report

Posted 3 months ago

Hi Robert Thank you for your order & email. I'm sorry to hear that you had a frustrating experience purchasing from us but I am glad to hear that you are happy with the exchanged mats.

Posted 3 months ago

“How do you get rid of the strong rubber smell from your mat? I have laundered several times of the mat , soaked in baking soda and still very strong smell inside the car.. Im in the point of thinking to throw it and waste my purchased. The product is good but the strong rubber smell weighs more.”

Helpful Report

Posted 3 months ago

Thank you for your order & for leaving a review. I'm sorry to hear that you have an issue with the odour from your mats. Our rubber mats do have a slight rubber smell which normally dissipates quickly after a few days. If you're still having issues with the odour then please let our team know and we'd be happy to replace the product.

Posted 3 months ago

“Thought would try these as we own a lot of garages so ordered for my car first. Time frame from ordering to delivery excellent. Quality is good. Only problem is the drivers side does not fit the holes so very disappointed. Contact them and it is you send back at own cost or email and not great telephone conversation. Waste of time sending back will just go else where with the company business”

Helpful Report

Posted 4 months ago

Thank you for your order & for leaving a review. We're sorry to hear that you're not happy with the mats received. Our team have reached out to you to discuss the issue so it can be resolved.

Posted 4 months ago

“Bought carpets from carmats.co.uk without a problem however the latest purchase was below standard.. complaintedcanc they sent out replacements and they were no better… the edging didn’t line up and comes away on both sets..Tge Velcro sale adhesive tabs are a waste of time as they come away.. disappointed and won’t return”

Helpful Report

Posted 6 months ago

Hi Pete Thank you for your review of your order in 2023. I'm sorry to hear that you weren't happy with the product received at that time or the replacement sent in January 2024. As a driving instructor your mats will have considerably heavier wear than the average user.

Posted 6 months ago

“When they arrived they looked a bit flimsy but ok. 3 weeks on the sticking ti's fraying on the drivers one and on closer inspection lots of the sticking is wonky and coming apart.”

Helpful Report

Posted 6 months ago

Hi Jane Thank you for your review. I'm afraid we don't have any orders under your name & email. Please let us know if you can provide any further details on your order.

Posted 5 months ago

“Caution when ordering! Read the description for your mats carefully as there are differences between their pictures' photographic detail and product description as they use generic images which is confusing. The images shown on their order confirmation may also be irrelevant to what you have ordered as was the case with my order.”

Helpful Report

Posted 8 months ago

Thank you for your order & for leaving a review. We're sorry to hear that you're not happy with your order. The product photography used on our website is often a sample image as it isn't possible to photograph our mats in the 2000+ models that we offer.

Posted 8 months ago

“Ordered rubber mats for an Audi. Delivery was slower than expected (5 days) but not a problem. The mats were circa £55. When they arrived the smell was so overpowering my wife told me to get them out of the house.. I contacted support and was told was told " ..Normally any odour can be cured by leaving the mats outside or in an open space for 24 hours." That is where they stayed for some days and the smell was still overpowering so I had to wash them several times and leave them airing. The smell is now bearable but I have not fitted them in the car as it will still smell it out. They remain in the garage on a shelf. Another issue is the mats are not very thick and not what I expected at all for the Premium price compared to other mats I have owned in the past. Dismissive customer support didn't help your cause; the only reason I didnt start a chargeback is because I was too busy with work at the time. Will not be using again. Main dealer only for me now.”

Helpful Report

Posted 9 months ago

Hi Thank you for your order & for leaving a review. We're sorry to hear that you're not happy with our rubber mats, these do have a slight odour but this will fade quickly with time. If you still have issues with the odour of the mats then please do come back to our customer service team, we'd be happy to help.

Posted 8 months ago

“may change it, but so far ok i read it wrong but paid for next day delivery (extra day for embroidery) was despatched 3 days later, given a tracking number that doesn't seem to work , should i be worried”

Helpful Report

Posted 9 months ago

Hi Chris Thank you for your order & for leaving a review. Please accept my apologies for the delay in receiving your order. An incorrect postcode delayed dispatch whilst the team clarified the correct postcode.

Posted 9 months ago

“The quality of the mats are brilliant, the fit is good quality and the stiching of my company name is great! But the heel protector is to far back so doesnt actaully protect your mat! This was the main reason for ordering these mats and paying that bit more overall bit disappointing.”

Helpful Report

Posted 9 months ago

Hi Matty Thank you for your order & for leaving a review. We're sorry to hear that you've had an issue with the heelpad, we've reached out to you so this can be resolved.

Posted 9 months ago

“Just received my two car mats and I am so, so disappointed and surprised bearing in mind the previous reviews. I paid £51.28 (and they were not the cheapest on offer from CarMats). The passenger side fits but the driver's side does not. The hole for the button doesn't line up and the mat kinks. This is despite having entered my registration to ensure a "custom" fit. Custom fit it is not. The mats are in my opinion of very poor quality and thin. Quite frankly, I should have just gone to Halfords and bought some from there. It would have been a lot cheaper and quicker. I used CarMats because I wanted a high quality product. Why of why didn't I scroll down the reviews to find the lower star reviews! That is what I should have done. One reviewer said "lesson learned" for not checking. I agree. It's almost as if the four/five star review people used a different company. Would I use CarMats again? Certainly not.”

Helpful Report

Posted 9 months ago

Hi Micheal Thank you for your order & for leaving a review. We're sorry to hear that you're not happy with the mats you have received. The mats should fit the vehicle correctly, we reached out to you last week to understand the issue further so we can resolve it but we haven't heard back from you. Please do come back to us as we'd love to resolve the issue.

Posted 9 months ago

“I bought their most expensive 'Elite' mats for the interior and second most expensive 'Executive' for the boot, a total of £149.98. The Elite would qualify as basic mats from Halfords, worth £20 at best. Thin, brittle, cheap feeling, not properly backed, and they smell horrible. The boot mat is so thin and flimsy I've not bothered putting in the car. Its my fault for believing the 'verified' reviews and buying online rather than spending an hour picking some up. Live and learn.”

Helpful Report

Posted 10 months ago

Hi Edward Thank you for your recent order & for leaving a review. I'm very sorry to hear that you're not happy with the product received. You've ordered our Elite car mats and our Super boot mat, the Elite mats shouldn't be as described in your review "as basic mats from Halfords, worth £20 at best." We've reached out to you to discuss this in more detail but we haven't heard from you. If you'd like us to look into this then please come back to us.

Posted 9 months ago

“Have purchased a set of mats, given the options when for Super quality. Delivery was good, super quality mats! What could I say, I purchased mats online. I got mats, quality is a personal opinion. I will continue to look in stores and would advise others looking for a quality car mat to do likewise.”

Helpful Report

Posted 10 months ago

Hi John Thank you for your order & for leaving a review. I'm sorry to hear that you weren't happy with the quality chosen, you might have been happier with one of the two higher qualities that we offer.

Posted 10 months ago

CarMats.co.uk is rated 4.9 based on 53,275 reviews