CarMats.co.uk Reviews

Name: CarMats.co.uk
Rating: 4.85

4.9 Rating 36,878 Reviews

98 %

of reviewers recommend CarMats.co.uk

4.9

Based on 36,878 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About CarMats.co.uk:

Our bespoke carpet and rubber car mats fit seamlessly into your vehicle. Not one-size-fits-all, our car mats are hard-wearing and come perfectly tailored for any car model and make.

All of our car floor mats are made to order in the UK and even better... you’ll get FREE delivery on orders over £30.

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Email:

hello@carmats.co.uk

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CarMats.co.uk 5 star review on 22nd April 2024

882

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered custom mats and one of them doesn’t fit properly. Useless custom service”

Helpful Report

Posted 1 day ago

Thank you for your order and for leaving a review. I'm sorry to hear about the issue with your order, please accept my apologies. All of our car mats should fit perfectly, if yours doesn't then our customer service team would be happy to resolve the issue to your satisfaction.

Posted 1 day ago

“I ordered mats for my BMW, was assured they were being professionally made to measure and hand finished. Had to wait almost 2 weeks for them to arrive, only to find the 2 front mats were a very poor fit. The mats were obviously not bespoke to my BMW despite giving all the information, make model and year of manufacture. Disappointing and will not recommend.”

Helpful Report

Posted 3 days ago

Hi Rae Thank you for your order & for leaving a review. We're sorry to hear about the issue with your car mats. Our car mats are professionally made in our UK factory and are tailored to fit the footwells they are designed for. The reason the mats do not fit is that you've ordered mats for the latest model 3 Series (G20) but you required mats for the earlier model of 3 Series (F30). Our team have been in touch with returns information so that you can return your order for an exchange of the correct mats.

Posted 2 days ago

“A lot of things went wrong! I placed an order with these for a birthday gift never came on time!!! I placed an order in good time to be told they couldn’t do the embroidery I wanted but I wasn’t aware of this until few days later They lied about emailing me with this matter! Secondly they emailed to say the mats was in production and ready to be sent off.. how? If there was an issue with the letters I wanted… Thirdly they finally done everything correct didn’t get them on time needed them by 11th April got them 19th April! The embroidery isn’t straight on the passenger side mat Never ordering from here again”

Helpful Report

Posted 3 days ago

Thank you for your order & for leaving a review. We're sorry to hear that you're unhappy with your order. The text selected on your order was a trademarked term that we were unable to embroider, our team contacted you the day of your order to let you know this. We didn't hear back from you for two weeks, at which point your order was updated and then it entered our production process. We make all our mats to order, and aim to dispatch within 7 working days of the production process starting.

Posted 2 days ago

“Terrible quality, especially after paying almost £25 From the photos you can see the clips for the mats have not been cut correctly causing the metal to pop out, leaving me unable to fix the mats to my car. I am very disappointed after paying for these I would have received better quality from home bargains. Don't bother.”

Helpful Report

Posted 1 week ago

Thank you for your order & thank you for leaving a review. Please accept our apologies for the issue with the clips in your mat, our team have arranged for a replacement to be sent out to you.

Posted 6 days ago

“Say shipped haven’t now no response to emails just ghosted do not use these people and remove negative comments on social media”

Helpful Report

Posted 1 week ago

Thank you for your order & for leaving a review. Please accept our apologies for the delay with your order, this has been stuck with the courier and we are investigating why. Our team have replied to the emails you have sent regarding your order, we aim to reply to all orders within one working day.

Posted 1 week ago

“Received my order a couple of weeks ago. Very disappointed with the poor quality of finish, edges not trimmed properly and drivers mat heel pad not positioned correctly. Tried to contact them immediately but took three days before I got any response. Whilst they have promised to replace the drivers mat they stated it will take 10 days. Clearly their Customer Service skills are lacking as well as the quality of their products. Based upon my experience I wouldn’t recommend this companies products! PS received my replacement drivers mat this week and it was worse than the original!”

Helpful Report

Posted 3 weeks ago

Hi John Thank you for your order & for leaving a review. Please accept our apologies for the issues with the mats you originally received, as our team mentioned these weren't up to standard and should not have been sent out. We haven't heard from you about the replacement mats, if you have concerns about these then please do let our team know. We aim to reply to all emails within 1 working day, your original email to us was on Friday afternoon and our team replied on Sunday morning, a replacement was then arranged on Monday afternoon. The replacement order had to go through the same manufacturing process as the original, hence the time taken to arrive. We left the original drivers mat with you to protect the vehicles interior in the period before the replacement arrived.

Posted 3 weeks ago

“Avoid at all cost. I ordered 2008 mats for a Honda Jazz - order 15816. Unbeknown to me half way during the year, they changed shape. They arrived in a flimsy plastic sandwich bag with no other protection. To return them I would have had to pay a £23 exchange fee (1/3 of the cost of the mats & not included on the website information). When I contacted them they wouldn't even help me with the return. How am I supposed to weigh them ? Totally customer service useless. There is none. Avoid at all costs & pass the information on. I have put them out as scrap on bin collection day. That should help the environment.”

Helpful Report

Posted 1 month ago

Hi Kevin Thank you for leaving a review, I'm sorry to hear about your experience but you haven't ordered with ourselves. We don't charge for returns - all our returns are free and our order numbers are in the format CM-456789-S. I think you've ordered with one of our competitors.

Posted 1 month ago

“Awful experience Bought a boot liner. Didn’t fit Charged 50% restocking fee. Please don’t buy anything from them”

Helpful Report

Posted 1 month ago

Thank you for leaving a review. I'm afraid you've purchased from one of our competitors based on your number & the fact that you were charged a restocking fee. We don't charge a restocking fee and offer a 100% refund for returned items.

Posted 1 month ago

“Firstly we have only received one of the three mats we ordered and the other two are seemingly lost with Evri. Evri referred me to Vanmats who have no customer service number and have not replied as yet to my email. Secondly, the rubber mat we have received fits well but smells so strongly it gives you a headache and we had to drive with the windows down. The VOCs from it can’t be good for you. Had to take it out and hoping the smell will lessen. It is currently de-fuming in our garage while I am gradually fuming!!!! 😤”

Helpful Report

Posted 1 month ago

Thank you for your order & for leaving a review. Please accept our apologies for the issue with delivery, it does appear that the mats have been lost in transit. We aim to reply to all emails within one business day, our team have been back to you to arrange for a replacement to be sent out. Our rubber mats do come with a slight odour but this will dissipate very quickly.

Posted 1 month ago

“I ordered mats on the 14th March. It's now the 19th March and courier still doesn't have a delivery date. Company should be rebranded as "same month mats"”

Helpful Report

Posted 1 month ago

Hi Anthony Thank you for your review. Based on the order number provided with your review you have ordered with one of our competitors and not ourselves.

Posted 1 month ago

“Ordered the top of the range and when I received them was very disappointed they had no where near the depth of pile. I was asked to send a photo, they said they were the best quality. But the fact that the best quality is quoted as 15 mm thick and mine was only 9 mm thick they wouldn’t talk to me. Wouldn’t I buy again No.”

Helpful Report

Posted 1 month ago

Hi Stuart Thank you for your order & for leaving a review. I'm sorry to hear that you're not happy with the thickness of the mats you've receved. Our Elite mats are approximately 15mm thick including the pile & backing material. You emailed our team regarding your concerns and our team responded to every message, from the pictures provided you have received the correct product.

Posted 1 month ago

“Mats are not made for my car even though I provided reg and car details. Today my car broken down because the mat was stuck under the clutch and my clutch has stopped working while I was on the main road. When received mats I contacted the customer service because the there were no hooks provided with the mats and customer service sent me the double sided pads which are useless to be honest. I tried to fixed the mat properly but still was not of my car size. Not happy with the purchase!”

Helpful Report

Posted 1 month ago

Thank you for your order & for leaving a review. I'm sorry to hear that you're not happy with the mats you have received. Our mats are designed to work with the existing fixings in your footwell, as do not supply the hook/stud part. As you've mentioned this was missing from your Ford Focus. You can source these parts from Ford, or retailer sites such as Amazon or eBay.

Posted 1 month ago

“Because we have already given feedback last week”

Helpful Report

Posted 1 month ago

Hi Keith Thank you for your order & for leaving a review previously. Please accept our apologies that you received a request having already left a review. We're glad that you're happy with the product and service received.

Posted 1 month ago

“Ordered mats for a golf mk 8 not knowing there were several types, no refund offered as my mate had a custom logo added, to be fair they did offer me 40% off a second set but this offer has been declined by me as I simply can’t afford another set, the mats are useless to me so will be going in the bin.”

Helpful Report

Posted 2 months ago

Thank you for your order & for leaving a review. I'm sorry to hear about this issue. There are several variants of car mats for the Golf MK8 depending on the engine type. As your order has been embroidered it unfortunately cannot be returned but as our team have mentioned we'd happily offer a 40% discount on a replacement.

Posted 2 months ago

“Super mats are not super at all. According to the website these should be nice and thick, but it feels like ply glued on cardboard. And there is hardly any ply at all. These are not worth the £55 I paid for them, especially since that is almost the same price I would pay at the dealer. Disappointed.”

Helpful Report

Posted 2 months ago

Hi Rene Thank you for your order & for leaving a review. I'm sorry to hear that you're not happy with the mats you've received. Our Super mats are are a great quality product, they are a velour mat, rather than needlepunch (as Motor & Grand are). As a result, the pile is very tight, and deliberately short at 4.5mm, this ensures that dirt struggles to penetrate the mat and limits the marks your feet can make on the mat.

Posted 2 months ago

“I bought 4x Citreon C3 Car Mats. The product was sub-standard, the holes to secure the mats didn't (and still don't) fit the clips on the car and now one of the plastic clips holders has fallen off drivers mat after only a month of use. Poor product, cheaply made. Had to buy another set. Couldn't be bothered to return, just won't use them again. On a side note, I'm also being bombarded by their direct selling spam emails.”

Helpful Report

Posted 2 months ago

Hi Ryan Thank you for your order & for leaving a review. We're sorry to hear that you're unhappy with the mats that you received. I can see you that you purchased a half price sale item for £14.99 for your Citroen C3 Aircross in December 2023. We'd be happy to send out a replacement set of clips that resolve the issue with the fixings. Please let us know if you'd like to take us up on this offer.

Posted 2 months ago

“FROM ORDERING THE MATS, WHICH WERE SUPER QUALITY, IT TOOK 11 DAYS UNTIL I RECEIVED THEM. THEY ARE NOT WHAT I WOULD DESCRIBE AS SUPER QUALITY AND AM VERY DISAPPOINTED WITH THEM”

Helpful Report

Posted 2 months ago

Hi Colin Thank you for your order & for leaving a review. I'm sorry to hear that you're unhappy with the mats received. We aim to deliver all our orders within 7 working days which we were unfortunately just outside of in this instance. Please accept our apologies for the delay.

Posted 2 months ago

“Disappointed purchase as order never turned up. Was told courier had lost the parcel, therefore requested a refund. Tbf, responses to email was prompt and had no issue with getting a refund.”

Helpful Report

Posted 2 months ago

Thank you for your order and for leaving a review. We're sorry to hear that your order was lost in transit, this does happen very occasioanlly but the vast majority of our orders are delivered without issue. We'd have been happy to send out a replacement to you but you opted for a refund instead which was processed promptly as mentioned.

Posted 2 months ago

“Poor quality, overpriced.”

Helpful Report

Posted 2 months ago

Thank you for your order & for leaving a review. We're sorry to hear that you aren't happy with the mats for your BMW 4 Series. Our Off Road Rubber mats are extremely good quality & made from 3mm rubber. These aren't moulded rubber mats that come up the sides of the footwells, we offer these for a limited number of vehicles but not the 4 Series. If there was an issue with your product please do let us know and we'd be happy to resolve this for you.

Posted 2 months ago

“Don’t waste your money! Paid £45 for the “super” quality, which were extremely poor quality. Have previously bought better for less than £20. So thin they just curled up and nowhere near as thick as the description on the website (4.5mm as opposed to 7.5mm). When I requested some form of recompense, the customer service was shocking, just excuses and contradictions!”

Helpful Report

Posted 3 months ago

Thank you for leaving a review & for your original order back in 2022. We're sorry to hear that you're unhappy with the quality and thickness of the mats received. I've reviewed the emails from August 2022 and I can see that the photos showed a 7.5mm thick mat, the markings on the ruler used didn't go the bottom of the plastic which added a few more mm. We hope you'll consider using us again.

Posted 3 months ago

CarMats.co.uk is rated 4.9 based on 36,878 reviews