CarMats.co.uk Reviews

Name: CarMats.co.uk
Rating: 4.86

4.9 Rating 52,416 Reviews

98 %

of reviewers recommend CarMats.co.uk

4.9

Based on 52,416 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About CarMats.co.uk:

Our bespoke carpet and rubber car mats fit seamlessly into your vehicle. Not one-size-fits-all, our car mats are hard-wearing and come perfectly tailored for any car model and make.

All of our car floor mats are made to order in the UK and even better... you’ll get FREE delivery on orders over £30.

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Email:

hello@carmats.co.uk

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CarMats.co.uk 5 star review on 16th June 2025

Anonymous

CarMats.co.uk 5 star review on 14th June 2025

James Braimbridge

CarMats.co.uk 5 star review on 13th June 2025

Stephen Lewis

1243

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor company I would advise against purchasing.how is it possible?Expert in car mats? ?you can't even help me with mats which doesn't fit correctly..”

Helpful Report

Posted 3 days ago

Hi Jacek Thank you for your order & for leaving a review. Please accept my apologies for the issues with your mats. I can see that our team have sent out a replacement set of clips to resolve the fit issue with your mats.

Posted 3 hours ago

“Arrived quickly, that is the only upside. Very disappointed otherwise. These are poor quality, cheaply made mats; a NON tailored set of Aldi mats at £5.99 look and feel dramatically better than these £40 (inc delivery) mats. The Aldi mats are going on top to hide the tailored ones and the rears won't be used at all. A lesson learned in not seeing and touching before purchase.”

Helpful Report

Posted 1 week ago

Hi Kieron Thank you for your order & for leaving a review. I'm sorry to hear that you're not happy with the mats for your Subaru Levorg. We think our Grand mats represent a great balance between affordability and quality. These are a hard wearing mat that will last a long time your vehicle. The set you've ordered is tailored specifically for your Subaru Levorg and was made to order for you with the blue trim you requested, this can't be compared to a mass produced mat that is a universal fit. From your comments I think you would have been happier with a higher quality of carpet, we do offer 3 higher qualities. I can see that as you weren't happy our team have refunded your order in full as a gesture of goodwill which I trust you find satisfactory.

Posted 5 days ago

“Very Disappointed – Poor Quality and Poor Customer Service I’m really disappointed with my experience with carmats.co.uk. I purchased a set of mats which, despite being new, have already shown significant wear and the stitching has come undone. I’ve sent photos of the issue twice, clearly outlining the problem, and both times I’ve been fobbed off with dismissive responses ‘we can’t make out from the picture you have sent but our advice is using a brush, give it a try’. At no point have they asked how I’d like the issue resolved, nor have they offered any kind of solution. A brush did not resolve the issue first time or second time because the mat is worn. It feels like they’re just hoping I’ll go away quietly. The reason I’ve resorted to leaving a public review is because I no longer feel confident dealing with them directly – I don’t want to be brushed off a third time. I expected better quality and far better customer service. I won’t be buying from them again.”

Helpful Report

Posted 2 weeks ago

Hi Paul Thank you for your order & for leaving a review. I'm sorry to hear that you're not happy with how the pile has flattened on your mat under the heel. We would expect some initial wear as the mat settles but the wear shouldn't continue at this level. If it continues to wear at the same rate then please do let our team know and we'd be happy to help further.

Posted 2 weeks ago

“Previous order last year was great with quality carpet and nylon woven material edging, this order looks secondhand and the edging is a thin wrinkled strip of pvc and in some places not even attached, am keeping the mat just to take to garage for servicing protection as contact with this company is a well kept secret. Photos available if you want.”

Helpful Report

Posted 2 weeks ago

Hi Ken Thank you for your order & for leaving a review. We're sorry to hear that you're not happy with the order you've received. We've reached out to you to discuss this further so we can understand the issue and resolve it. Please do come back to us when you're able.

Posted 2 weeks ago

“Shameful service since delivery of my mats. Paid a premium for next day delivery, they didn’t despatch them on the day they should have and then tried to blame the courier. The tracking proves they weren’t despatched. Contacted the company before delivery and they couldn’t have been more helpful. In no time at all they had responded and I was promised a refund of the shipping once they were delivered. Upon delivery I had a message from their customer service to say that the delivery fee had been credited to my account to use against a future purchase. I’m sorry….what? The issue was with THIS purchase. To try and fob me off with credit against a future order is a shameful business practice. I’ve just spent £100+ on mats for my only vehicle, what do you think I will be buying from you? A week has passed and I have since sent several messages requesting it be refunded to my card instead and have been met with complete ignorance. Just total radio silence. I will be contacting American Express to have them take over the resolution as I know from experience what a dim view they take of practices like this, especially when a company deliberately sets up to be uncontactable. Shame on you, and what a fantastic was to ensure you never get another penny from a customer who spent £100 with you - quibbling (well, even worse, simply ignoring!) over a few quid. Disgraceful service.”

Helpful Report

Posted 1 month ago

Hi Martin Thank you for your order & for leaving a review. Please accept my apologies that your order was delivered a day late. Your order was dispatched on the same day it entered production but delivered on Thursday rather than the Wednesday as it should have been. Our next working day orders are produced in a separate stream to ensure that they leave our factory on the same day they enter production, these are then sent on a next working day delivery with UK Mail. In the rare instances where the courier delivers late then a credit is applied to your account in line with our delivery terms & conditions. We aim to respond to all emails within 1 working day which we were beyond on several of the emails you sent on Thursday afternoon. Please accept my apologies for this.

Posted 1 month ago

“Fantastic mats , very fast dispatch and delivery 👏 👌”

Helpful Report

Posted 1 month ago

“I am so disappointed that the mats (which are lovey) don't even come close to fitting my vehicle. They are completely wrong. I have of course emailed to explain, and have sent clear photographic evidence that they are very wrong. Despite admitting that they've sent the wrong mats, and they can send the correct ones, they are refusing to honour my legal consumer rights, and give me a refund. Absolutely appalling customer care/service. Legal action pending.”

Helpful Report

Posted 1 month ago

Thank you for your order & for leaving a review. I'm sorry to hear that you're not happy with the product you've received. You've ordered mats for a Range Rover Evoque 2019 onwards but you have a 2013 Range Rover Evoque. As the mats have been personalised with custom embroidery I'm afraid they cannot be returned for an exchange or refund as per our terms & conditions.

Posted 1 month ago

“Definitely not what I expected. The fit is way off original. Had to try shove some of the mat under the side trim. Even brand new it's already curling at the side. I got the midrange one Definitely wouldn't buy from here again. Badly finished with thread pulled aswell.”

Helpful Report

Posted 1 month ago

Hi Rachel Thank you for your order & email. I'm sorry to hear about the issue with the drivers mat. Based on the information provided you actually require the earlier model which our team have emailed over.

Posted 1 month ago

“On Wednesday 16th April 2025 I ordered Ford Puma Mild Hybrid SUV 2019+ Car Mats - Default Title #MWS Options 2195183271 × 1 at a cost of £51.96 GBP. I did this before the 1pm deadline for Guaranteed Next Working Day (Order Before 1pm). I am sitting here writing this emai, l angry and disappointed that I have not received what I have paid for in good faith. Especially as when ordering, it clearly said that I would receive my items on Thursday 17th April 2025. Why have I paid for a Guaranteed Next Working Day (Order Before 1pm) service, when you cannot fulfil what you have promised?”

Helpful Report

Posted 1 month ago

Hi Anthony Thank you for your order & for leaving a review. Orders with PVC heelpads or embroidery take an additional 1-2 days in production, so your order was dispatched on Thursday. Your order was dispatched in the correct time and delivered ahead of schedule by the courier.

Posted 1 month ago

“Is there a phone number for this company? I have been emailing since Sunday about a return with little commmnication. They will not answer my emails”

Helpful Report

Posted 2 months ago

Hi Jackie Thank you for your order & for leaving a review. Please accept my apologies for the issue with your mats, I can see that your team replied and send through the returns information & your refund was when we received the mats back.

Posted 1 month ago

“Having ordered from them before I thought that I was getting a better car mat as I ordered the elite car mats. After giving them my registration number the new 'elite' mats are completely wrong and will not fit. I even took photos of the old and new mats side by side. I have also emailed them several times but only get the standard email reply. Here's hoping that they will get back to me now but I feel that I have wasted £60. on poor quality mats that will end up in the bin”

Helpful Report

Posted 2 months ago

Hi Robin Thank you for your order & for leaving a review. Please accept my apologies for the issue with your mat, I can see that our team have been in touch to arrange an exchange with you for a more appropriate set for you vehicle. We aim to respond to all customer enquiries within 1 business day which we were slightly over for yourself so please accept my apologies for the delay.

Posted 2 months ago

“Can’t believe there’s no mats for my vehicle as it’s not listed it’s a damn shame 😳 because I wanted to rubber mats for it it’s a Toyota granvia in this country they call it a high ace but it’s an import and it’s a people carrier an eight seater not a van so I’d like the mats for this but it’s not listed so how do I go about getting them?”

Helpful Report

Posted 2 months ago

Thank you for your review. Please accept our apologies that we do not offer mats for your vehicle.

Posted 2 months ago

“The rubber car mats have a strong overpowering smell to them. Ihave had mine 5 months now and there been machine washed, hand scrubbed and even benn left outside for 4 months now and they still smell. These cannot be used in a vehicle..They are aware of this problem but yet nothing seems to be getting done about it.”

Helpful Report

Posted 3 months ago

Hi Brian Thank you for your order & review. We're sorry to hear about the issue with the mats you've received. Our rubber mats do have a slight odour but this should fade quickly, I'm sorry to hear that it hasn't in this case. I can see that our team offered a return with a full refund in December as the odour was an issue but you haven't taken us up on this.

Posted 3 months ago

“Bought set of mats for VW golf unfortunately we ordered the wrong ones Tried to contact them 4 times had no replies or E mails Would recommend you check that the right mats are ordered as i doubt whether you will get a refund or reply . Or go to Main dealer VW mats were actually cheaper and guaranteed Wouldn't use company again”

Helpful Report

Posted 3 months ago

Hi Steve Thank you for your order. I'm sorry to hear about the issue with your mats, we'd be happy to swap these for you. We have replied to all the emails you have sent us and have left a voicemail message on your mobile but we haven't heard back from you. Please do come back to us so we can process the exchange for you.

Posted 3 months ago

“Great Mats well made unfortunately unusable as not supplied with OEM clips. Disappointed as paid the extra insurance to get correct mats for car. No help received and no reply to latest emails”

Helpful Report

Posted 3 months ago

Hi Chris Thank you for your order & for leaving a review. I'm sorry to hear that you're not happy with the mats for your BMW 5 Series E34 1988-1997. We supply these mats with velcro for fixings already in the footwell. We've repplied to your email on the same day asking for photos of the clips you required to which you sent photos of Audi clips which we don't believe is correct. We've asked for photos from your footwell but haven't heard back.

Posted 3 months ago

“Very poor indeed. Sent wrong mats for the reg I advised. Holes in wrong place. Photos sent to verify. Wanted me to package up and return at my expense with the time and hassle involved. Maybe try somewhere else”

Helpful Report

Posted 4 months ago

Hi Paul Thank you for your order & for leaving a review. We're sorry to hear that you're not happy with the mats you have received for your Mercedes. You do require an earlier model than the one that was purchased for your vehicle. As standard we offer a free returns service, our team sent the details to you on 23rd January. When we receive your order we'd be happy to send out the set you require.

Posted 4 months ago

“My car mats that I purchased were lovely they fitted well, the only problem was the holes were in the wrong place. The driver’s side one was perfect.”

Helpful Report

Posted 4 months ago

Hi Valerie Thank you for your order & for leaving a review. I'm sorry to hear that you're not happy with the mats you received. I can see that our team requested some information from you but we haven't heard back. Please do reply to our email as we'd love to help.

Posted 4 months ago

“My original order was ordered on the car mats website including my car registration. Mats took some time to get despatched to Evriand then they sat at the depot for just under a week according to the Evri app. I had to notify car mats that the delivery wasn't moving. I eventually received the car mats and when I fitted them found they were for the wrong Honda civic, although I had sent my reg number. On notifying car mats they told me to return them as they has made a mistake. I asked them if they could send me the correct ones as I had waited for some time, no, I must send the old ones back and only after they receive them back they will start on my new order. This is really poor customer service. The new mats were made and after about 5 weeks I had mats in my car. 2 stars given for poor customer service.”

Helpful Report

Posted 4 months ago

HI Simon Thank you for your order & for leaving a review. I'm sorry to hear that you're not happy with your experience with CarMats.co.uk. Your ordered on 27th December when we were closed for Christmas & your order was delivered on 11th January after entering production on the 2nd January. Delivery via Evri took longer than it should have, please do accept my apologies for this.

Posted 4 months ago

“No better than usual cheapshop bought mats. Very disappointed. Won't be buying from you again.”

Helpful Report

Posted 4 months ago

Hi Jason Thank you for your order & for leaving a review. I'm sorry to hear that you're not happy with the mats purchased. Please do reach out to our team if you'd like any assistance for your Toyota Auris mats.

Posted 4 months ago

“I got my mats today and im shocked at how bad the quality is. The stitching is all over the place especially the drivers mat, the others are not bad. Also they do not fit 100% the drivers one has to be bent to get it to fit the 2 holes. I bought the cheaper mats to see the quality and then i was going to get the deeper pile ones but after seeing the quality i wont be buying mats here again. See the enclosed pictures.”

Helpful Report

Posted 4 months ago

Thank you for your order & for leaving a review. Please accept my apologies for the issues with your mats. Our team have been in touch with you to arrange for a replacement to be sent out, this will be sent ASAP when we hear back from you.

Posted 4 months ago

CarMats.co.uk is rated 4.9 based on 52,416 reviews