Appalling customer service. I ordered some (not inexpensive!) mats from this cowboy outfit, which were delivered without any fixing clips or Velcro tape. I also regarded them of very poor quality for the price. I complained and, fair enough, they requested photos of the items. Confirmation received that the correct mats had been supplied, but all of the fixings had been missed. I decided that I wanted to return the mats (as the order was incomplete and not fit for purpose) and they insisted that I pay the return postage!! What?! I need to incur return costs as a result of their ineptitude?! I complained that I should certainly not be penalised, but “no” CarMats were adamant that I pay the postage or there would be no refund. Not worth taking them to court for breach of contract (and they know this) so I complied, returned the order and paid for the privilege. Hence this scathing review and many more elsewhere. Please buy your car mats from a reputable company, and in doing so ensure that this bunch of cowboys goes under.