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CarMats.co.uk Reviews

4.9 Rating 66,801 Reviews
A-
Happiness Grade
Read CarMats.co.uk Reviews

About CarMats.co.uk:

Our bespoke carpet and rubber car mats fit seamlessly into your vehicle. Not one-size-fits-all, our car mats are hard-wearing and come perfectly tailored for any car model and make.

All of our car floor mats are made to order in the UK and even better... you’ll get FREE delivery on orders over £30.

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Email:

hello@carmats.co.uk

CarMats.co.uk have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their returns process.

A

Price - Excellent

97.72%
Industry Average
Superb product, great quality and price plus excellent communication
- Jeremy Barker
Perfect fit, good price, great service, there's honestly nothing more you could want! If you you need car mats buy them.here with confidence 👍
- Ray Holloway
Purchased 4 mats to suit my i30N. Price competitive, quality very good, delivery as promised. Design and colours of mats as promised. Happy to recommend!
- Christopher Hall
A

Delivery - Fast

98.54%
Industry Average
Fantastic delivery time and product very good thanks
- DARREN RING
Fast delivery and great quality
- Estera Swies
Great car mats, came on time, nice email updates regarding expected delivery, quality decent, look great in my car. Thank you guys!
- Matthew Watson
F

Returns Process - Difficult

33.33%
Industry Average
I ordered mats for two cars and both sets when they arrived were wrong. On one the driver's side was upside down and on the other they did not fit the identified car. Their returns policy is almost impossible to navigate. Never again. And delivery was slow too. Hopeless.
- J.G Boggis
In fairness the fitting error was my fault ! The returns process was complex involving me taking a couple of sets of photos, speaking to three different people, Elliott, Dan and Amy and about ten emails ( I tried phoning but it took ages to get through and I never managed it) .
- Robert Auckland
Customer service, and price and returns/ refunds was non existent.
- David Evans
B-

Refunds - Easy

71.43%
Industry Average
I bought 2 sets, one for our VW polo which fit perfectly and look fantastic. The other set were for a Morgan plus 4, unfortunately, it has the organ throttle and no cut out was provided in the mat to accommodate this. I contacted carmats and the issue was dealt with swiftly with a full refund so no complaints. Something to be aware of if ordering Morgan mats, their 4/4 mat has the throttle cutout, the plus 4 doesn't.
- Anonymous
Unfortunately ordered slightly the wrong model of car but on request for return and refund, Helen McManus and Amy Baker dealt with our enquiry excellently. We returned the wrong mats and ordered the correct ones which arrived promptly and look very nice in our new MG EV. Thanks a lot both. Regards, Richard Uttley
- Richard Uttley
I asked for that to be refunded to me and they would only give store credit (which I don’t need as I’ve already bought the car mats) they then just gave me the old T&Cs line and said they can’t refund me as it isn’t their fault.
- Anonymous
99.06%
Industry Average
Great service and product
- David Stacey
Brilliant service from start to receiving them.
- Anonymous
Perfect fit, good price, great service, there's honestly nothing more you could want! If you you need car mats buy them.here with confidence 👍
- Ray Holloway