CarMats.co.uk have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process.
“
I was searching for mats for my MGS5 when these guys came up. The website description sounded promising so I ordered them. The price was good too. Got them within a week of ordering. I didn’t realise they are custom made. Glad to to say they fit my car perfectly. I’m very pleased with the purchase. I recommend them highly.
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- Ziaul Kamal
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Good quality, good price
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- Peter Wallace
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Good quality and price
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- FREDI BORTOI
“
I am extremely satisfied with my recent order.
The mats I ordered were exactly as described and of excellent quality.
Car mats offered an easy, user friendly ordering process and a fast and very efficient delivery service.
I highly recommend they easily earn 5 stars from me👌
”
- Jacqueline Lewis
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My custom made MG HS car mats are perfect and were very reasonably compared with other websites, quality great and fast delivery
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- Ian Shackleford
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Bought from CarMats.co.uk previously. Great, fast, efficient service and delivery.
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- Laura Whittle
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In fairness the fitting error was my fault ! The returns process was complex involving me taking a couple of sets of photos, speaking to three different people, Elliott, Dan and Amy and about ten emails ( I tried phoning but it took ages to get through and I never managed it) .
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- Robert Auckland
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Customer service, and price and returns/ refunds was non existent.
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- David Evans
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I ordered a set for my Maxus T90 they took an eternity to arrive and I was not at all impressed with the fit, I asked to return and was quickly sent a returns number but 2 weeks after having received my return I am still chasing my refund. I would avoid!!
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- James Gaunt
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In no time at all they had responded and I was promised a refund of the shipping once they were delivered.
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- Martin Fernott
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Despite admitting that they've sent the wrong mats, and they can send the correct ones, they are refusing to honour my legal consumer rights, and give me a refund.
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- Anonymous
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Bought set of mats for VW golf unfortunately we ordered the wrong ones
Tried to contact them 4 times had no replies or E mails
Would recommend you check that the right mats are ordered as i doubt whether you will get a refund or reply .
Or go to Main dealer VW mats were actually cheaper and guaranteed
Wouldn't use company again
”
- Anonymous
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Delighted with my mats good quality perfect fit and prompt efficient service.
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- Kate Troughton
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I am extremely satisfied with my recent order.
The mats I ordered were exactly as described and of excellent quality.
Car mats offered an easy, user friendly ordering process and a fast and very efficient delivery service.
I highly recommend they easily earn 5 stars from me👌
”
- Jacqueline Lewis
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Bought from CarMats.co.uk previously. Great, fast, efficient service and delivery.
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- Laura Whittle
