CarMats.co.uk have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their returns process.
“
Superb quality car mats .really good price. Speedy delivery. Would happily recommend carmats.
”
- Debby Barnett
“
Efficient production and delivery. The products came with high quality and good fit to my car, also with a reasonable price. Highly satisfied with this purchase.
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- Jordy Chan
“
Excellent quality and fit. Good value for the price.
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- PAUL ENNIS
“
Car mats for my Nissan juke.
Everything spot on from order process, communication and delivery.
Car mats were an excellent fit with quality and personalisation.
Very pleased, just ordered another set for my wife’s
”
- PAUL ROBINSON
“
Ok, ordered online, they looked real great in the pictures online too,
Simple process to place order, kept informed of part delivery and end products are great! Excellent fit for the year of car and will indeed reorder the next lot when the time comes! Product is fair beyond what I thought I’d be getting… brilliant thank you all.
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- Jason Satterly
“
Superb quality car mats .really good price. Speedy delivery. Would happily recommend carmats.
”
- Debby Barnett
“
I ordered mats for two cars and both sets when they arrived were wrong. On one the driver's side was upside down and on the other they did not fit the identified car. Their returns policy is almost impossible to navigate. Never again. And delivery was slow too. Hopeless.
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- J.G Boggis
“
In fairness the fitting error was my fault ! The returns process was complex involving me taking a couple of sets of photos, speaking to three different people, Elliott, Dan and Amy and about ten emails ( I tried phoning but it took ages to get through and I never managed it) .
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- Robert Auckland
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Customer service, and price and returns/ refunds was non existent.
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- David Evans
“
I asked for that to be refunded to me and they would only give store credit (which I don’t need as I’ve already bought the car mats) they then just gave me the old T&Cs line and said they can’t refund me as it isn’t their fault.
”
- Anonymous
“
The next day I received a postage refund (without asking) and my rear load mat also arrived.
”
- SAM HELLON
“
Amazing quality, unfortunately I asked for a refund on the next day delivery service as the item did not arrive as scheduled and this wasn’t refunded to me. Regardless the mats are a great upgrade from the originals
”
- Joshua Morris
“
Great quality, great fit and speedy delivery (Citroen C4 Picasso 2015-2019 and Kia Optima Saloon 2016-2020 (hook fixing)). Super easy service using my Reg details.
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- Victoria Newby
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I had the toy town mats. The service and the quality was spot on with a perfect fit. This is my go to company for car mats
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- Mark Harding
“
A returning customer, excellent service as always, would definitely recommended your company.
Ordered online, choosing my colour edging was easy to do.
”
- Carol Stirling
