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CarMats.co.uk Reviews

4.9 Rating 60,569 Reviews
B-
Happiness Grade
Read CarMats.co.uk Reviews

About CarMats.co.uk:

Our bespoke carpet and rubber car mats fit seamlessly into your vehicle. Not one-size-fits-all, our car mats are hard-wearing and come perfectly tailored for any car model and make.

All of our car floor mats are made to order in the UK and even better... you’ll get FREE delivery on orders over £30.

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Email:

hello@carmats.co.uk

CarMats.co.uk have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process.

A

Price - Excellent

96.82%
Industry Average
To compare to price very good quality
- Malgorzata Poletko
Great quality for a great price
- Mike McKone
Bought a set of mats for my Peugeot 5008. Top quality, way better than the ones that originally came with the car when I bought it new. And the price was surprisingly cheap……great service all round, would fully recommend
- Anonymous
A

Delivery - Fast

95.86%
Industry Average
Good value for money, good quality, quick delivery, perfect
- Nigel Pritchard
I am quite satisfied with the seller; the communication was excellent, and the delivery was prompt.
- Jaime Castano
Bought car mats for my new vauxhall mokka. I'm very happy with them good fit and look great. I ordered them online I was kept up to date with making and delivery. I would recommend these if looking for new car mats.
- Alan Temple
F

Returns Process - Difficult

0.00%
Industry Average
I ordered mats for two cars and both sets when they arrived were wrong. On one the driver's side was upside down and on the other they did not fit the identified car. Their returns policy is almost impossible to navigate. Never again. And delivery was slow too. Hopeless.
- J.G Boggis
In fairness the fitting error was my fault ! The returns process was complex involving me taking a couple of sets of photos, speaking to three different people, Elliott, Dan and Amy and about ten emails ( I tried phoning but it took ages to get through and I never managed it) .
- Robert Auckland
Customer service, and price and returns/ refunds was non existent.
- David Evans
C

Refunds - Average

60.00%
Industry Average
I bought mats for 3 vehicles. All good but I returned one set (for Toyota Verso)because I unexpectedly had to sell the car. I am very pleased with the other two sets. I am still waiting for my refund . I started the process on 9 January (today is the 20th Jan
- Michael Watson
Didn’t get some items that where out of stock but the Matt’s arrived in double quick time I was notified of the items that were out of stock and a refund was immediately issued and I’m hoping I will be contacted as requested when the items are re-stock
- Anonymous
Not the best experience bought the elite car mats fo a Peugeot 2008 paid for them to check they fitted my car and next day delivery got them promptly but didn’t fit (not sure what the point for them to check they fitted was) also when taking the wrong fitting mats out the fixings broke took 10 days to get the right fitting mats would of taken longer if I hadn’t complained wish I had of spent my money else where least they could of done is refund the next day delivery and the check the mats would fit!!! And not put the taking branding on the mat that wasn’t in the pics the second time around apparently it’s not possible but it’s added during the stitching would of been very easy to leave that off to improve my experience look elsewhere would be my advice
- Kevin Wilson
97.85%
Industry Average
Used Carmats before for bespoke Seat mats, still good quality and excellent customer service. My wife is very please with her new mats for her Citroen C3 Many T%hanks
- Arthur Mallett
Good service
- Allan Crerar
This is my second order with this company My mats arrived with a small defect which I know can happen anywhere but after messaging the company I can’t fault the customer service new mat was made and sent straight out they fit and look perfect amazing quality.
- Neil Cobbin