CarMats.co.uk have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Great product, Great price
”
- Sheila Downes
“
I bought a set of car mats for my 22 plate Vauxhall Grandland. They arrived in good time. Excellent quality, affordable price and they fit perfectly. Extremely pleased with my purchase.
”
- Michelle Dredge
“
Quick delivery . Good quality, good fit and good price! Many thanks
”
- BRAD HILL
“
Quick delivery . Good quality, good fit and good price! Many thanks
”
- BRAD HILL
“
Excellent service great delivery time and exactly what I ordered.
”
- D Russell
“
Good Quality Mats and a quick delivery
”
- Anonymous
“
In fairness the fitting error was my fault ! The returns process was complex involving me taking a couple of sets of photos, speaking to three different people, Elliott, Dan and Amy and about ten emails ( I tried phoning but it took ages to get through and I never managed it) .
”
- Robert Auckland
“
Customer service, and price and returns/ refunds was non existent.
”
- David Evans
“
I ordered a set for my Maxus T90 they took an eternity to arrive and I was not at all impressed with the fit, I asked to return and was quickly sent a returns number but 2 weeks after having received my return I am still chasing my refund. I would avoid!!
”
- James Gaunt
“
In no time at all they had responded and I was promised a refund of the shipping once they were delivered.
”
- Martin Fernott
“
Despite admitting that they've sent the wrong mats, and they can send the correct ones, they are refusing to honour my legal consumer rights, and give me a refund.
”
- Anonymous
“
Bought set of mats for VW golf unfortunately we ordered the wrong ones
Tried to contact them 4 times had no replies or E mails
Would recommend you check that the right mats are ordered as i doubt whether you will get a refund or reply .
Or go to Main dealer VW mats were actually cheaper and guaranteed
Wouldn't use company again
”
- Anonymous
“
Excellent ontime service
”
- Phil Brown
“
Yes all good on time fit perfect great service once again
”
- Andrew Power
“
Excellent service and mats. Ideal for my MG ZS
”
- Anonymous
