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CarMats.co.uk Reviews

4.9 Rating 36,597 Reviews

98 %

of reviewers recommend CarMats.co.uk

Company Reviews

Product Reviews

4.9

Based on 36,597 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About CarMats.co.uk:

Our bespoke carpet and rubber car mats fit seamlessly into your vehicle. Not one-size-fits-all, our car mats are hard-wearing and come perfectly tailored for any car model and make.

All of our car floor mats are made to order in the UK and even better... you’ll get FREE delivery on orders over £30.

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Email:

hello@carmats.co.uk

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CarMats.co.uk 5 star review on 18th April 2024

CarMats.co.uk 5 star review on 17th April 2024

CarMats.co.uk 5 star review on 17th April 2024

CarMats.co.uk 5 star review on 17th April 2024

CarMats.co.uk 5 star review on 13th April 2024

CarMats.co.uk 5 star review on 13th April 2024

Geoffrey Paxton

CarMats.co.uk 5 star review on 13th April 2024

878

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are ok. I ordered front and rear for I’d buzz. Only the front came so had to contact them to get rear. They came a week or so later. The quality is good but could be better. The heel pad is actually badly positioned so not too great.”

Posted 6 days ago

Thank you for your order & for leaving a review. Please accept our apologies for the delay with the second part of your order. We're sorry to hear you're not happy with the position of the heelpad. The heelpad position is designed around each particular mat, with your vehicle it isn't possible to move this any further forward.

Posted 6 days ago

“Nicely made and arrived super quick!”

Posted 1 week ago

“Good quality product, but it smells like plastic because it is made of plastic material. Unfourtunately, even after 2 weeks, the smell did not go away.”

Posted 2 weeks ago

Thank you for your order & for leaving a review. Our rubber mats do have a slight odour but this fades quickly with time.

Posted 2 weeks ago

“The car mats are great but i did have an issue where i searched for them online hit the mats that came up but didnt know there were different hole sizes so i ended up with the wrong one which meant having to send them back so it took around a month to get them. When i messaged about this dan smith didnt seem to get it if you search for car mats and yours come up why would you go looking on the site for alternative hole sizes website needs to be clearer Thanks Nigel”

Posted 3 weeks ago

Hi Nigel Thank you for your order & for leaving a review. I'm sorry to hear that you're unhappy with your experience purchasing car mats from ourselves. Some vehicles do have different fitting options in the footwell, we do return these where possible in our search facility.

Posted 3 weeks ago

“Very slow to delivery. Website implied just a few days but was 2 weeks! Qualitly OK but carmat logo (not wanted was stiched into drivers mat and is all wonky. Have had much better experience from other suppliers”

Posted 4 weeks ago

Hi Russell Thank you for your order & for leaving a review. We aim to deliver all mats within 9 working days at a maximum depending on order levels & the options selected for your mat. Please accept our apologies for the issue with the tag in your mat. Please email over some photos to our support team and we'd be happy to replace the mat if you're unhappy with the finish.

Posted 3 weeks ago

“They are good. But label is attached wonky which drives me nuts every time I get in the car”

Posted 4 weeks ago

Hi Lewys Thank you for your order & for leaving a review. I'm sorry to hear about the issue with the tag on your drivers mat, please accept our apologies for this. I've arranged for a replacement drivers mat to be sent out to you, this should be with you in the next week.

Posted 4 weeks ago

“Do what they are supposed to do”

Posted 4 weeks ago

Hey Doug Tahnk you for your review & for your order. We're glad to hear that you're happy with the mats you've received.

Posted 4 weeks ago

“Car mats fits fine, quality feels ok but I guess time will tell. Took nearly 2 weeks to arrive which was too slow.”

Posted 4 weeks ago

Thank you for your order & for leaving a review. We're glad to hear that you're happy with the product received. Please accept our apologies for the delay with your order.

Posted 4 weeks ago

“The front mats do not fit properly the holes for the clips do not line up properly . Seem like good quality so it’s a bit disappointing”

Posted 4 weeks ago

Thank you for your order & for leaving a review. We're sorry to hear that the clips do not line up in your mats, they should line up with the clips in your footwell perfectly. If this is still an outstanding issue then please do contact our team and we'd be happy to help resolve it for you.

Posted 4 weeks ago

“They are OK not the best”

Posted 1 month ago

Thank you for your order & for leaving a review. We're sorry to hear that you're not happy with the product received. Please reach out to our customer service team with any specific concerns you have.

Posted 1 month ago

“The mats took ages to come and some of the finish on them wasn't as good as it could've been”

Posted 1 month ago

Hi Gary Thank you for your order and for leaving a review. Please accept our apologies for the delay with your order. If you have a concern with the quality of the mats then please reach out to our customer service team and we'd be happy to help.

Posted 1 month ago

“Mats are great, excellent fit. Only reason I haven't scored higher is disappointment in supply after a number of delays. Having said that quality, fit etc excellent.”

Posted 1 month ago

Hi Eric Thank you for your order & for leaving a review. Please accept my apologies for the delay with your order. We're glad to hear that you're happy with your order.

Posted 1 month ago

“Hi, I love the car mats but I noticed that the edging is more purple than the blue I requested.”

Posted 1 month ago

Hi Tim Thank you for your order & for leaving a review. I'm sorry to hear that you're not happy with the colour of the trim on the mats you have received. We offer previews of all coloured trims to help show the exact shade, however how this appears on screen can vary depending on your device.

Posted 1 month ago

“They're ok but expected them to the thicker, heavier quality for the price. They're quite thin. We bought the rubber version.”

Posted 1 month ago

Hi Rachel Thank you for your order & for leaving a review. I'm sorry to hear that you're unhappy with the thickness of our rubber car mats. We offer 3mm penny rubber as standard which is commonly used for car mats. If you're unhappy with the product then you're welcome to return the product for a refund.

Posted 1 month ago

“I purchased the ‘super’ car mats for my Golf Mk8. I was expecting them to be reasonably luxurious but they are ‘adequate’ at best. They fit well but the quality was not quite what I was expecting.”

Posted 1 month ago

Hi Simon Thank you for your order & for leaving a review. I'm sorry to hear that you're unhappy with the quality of the mats you have received. We offer various qualities of carpet, it's possible you would have been happier with one of the higher qualities.

Posted 1 month ago

“1st delivery was late, in an open bag and for the wrong car. Had to wait for the entire process to run again for the replacements, which were OK once they did get to us. Not overly impressed and would shop around for alternatives if in need of mats in future.”

Posted 1 month ago

Hi Robert Thank you for your order & for leaving a review. Please accept our apologies that the first order you received was incorrect, the wrong product was shipped to you in error. As you've mentioned our team replaced the product and you now have the right mats.

Posted 1 month ago

“These Mats are ok. They look nice but are quite thin and I can’t see them lasting very long if I’m honest. Some of the stitching is a little untidy. Now don’t get me wrong they are going on the floor of the van and will not be looked at closely and if I’d paid £15 or something, fair enough. But when I’ve paid over £60 I’d expect a better quality. Definitely over priced. Took almost 3 weeks to arrive.”

Posted 1 month ago

Hi Lisa Thank you for your order & for leaving a review. Firstly please accept our apologies for the delay with your order. Some orders from the date of your order were delayed at the custom embroidery stage. Our Super mats are very hard wearing & will last you many years, if you have any issues with the mats in future then please do let let us know.

Posted 1 month ago

“Bit thinner than I thought bt good fit.”

Posted 1 month ago

“Delivery was later than i expected .”

Posted 1 month ago

“There good value but don't fit as they should....bit disappointed”

Posted 2 months ago

Hi Paul Thank you for your order & for leaving a review. I'm sorry to hear that your mats do not fit as you'd expect. We've reached out to you to resolve this issue as the mats should be a perfect fit.

Posted 2 months ago

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CarMats.co.uk is rated 4.9 based on 36,597 reviews