CarMats.co.uk Reviews

Name: CarMats.co.uk
Rating: 4.86

4.9 Rating 55,458 Reviews

98 %

of reviewers recommend CarMats.co.uk

4.9

Based on 55,458 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About CarMats.co.uk:

Our bespoke carpet and rubber car mats fit seamlessly into your vehicle. Not one-size-fits-all, our car mats are hard-wearing and come perfectly tailored for any car model and make.

All of our car floor mats are made to order in the UK and even better... you’ll get FREE delivery on orders over £30.

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Email:

hello@carmats.co.uk

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CarMats.co.uk 5 star review on 17th September 2025

1268

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“may change it, but so far ok i read it wrong but paid for next day delivery (extra day for embroidery) was despatched 3 days later, given a tracking number that doesn't seem to work , should i be worried”

Helpful Report

Posted 11 months ago

Hi Chris Thank you for your order & for leaving a review. Please accept my apologies for the delay in receiving your order. An incorrect postcode delayed dispatch whilst the team clarified the correct postcode.

Posted 11 months ago

“The quality of the mats are brilliant, the fit is good quality and the stiching of my company name is great! But the heel protector is to far back so doesnt actaully protect your mat! This was the main reason for ordering these mats and paying that bit more overall bit disappointing.”

Helpful Report

Posted 11 months ago

Hi Matty Thank you for your order & for leaving a review. We're sorry to hear that you've had an issue with the heelpad, we've reached out to you so this can be resolved.

Posted 11 months ago

“Just received my two car mats and I am so, so disappointed and surprised bearing in mind the previous reviews. I paid £51.28 (and they were not the cheapest on offer from CarMats). The passenger side fits but the driver's side does not. The hole for the button doesn't line up and the mat kinks. This is despite having entered my registration to ensure a "custom" fit. Custom fit it is not. The mats are in my opinion of very poor quality and thin. Quite frankly, I should have just gone to Halfords and bought some from there. It would have been a lot cheaper and quicker. I used CarMats because I wanted a high quality product. Why of why didn't I scroll down the reviews to find the lower star reviews! That is what I should have done. One reviewer said "lesson learned" for not checking. I agree. It's almost as if the four/five star review people used a different company. Would I use CarMats again? Certainly not.”

Helpful Report

Posted 11 months ago

Hi Micheal Thank you for your order & for leaving a review. We're sorry to hear that you're not happy with the mats you have received. The mats should fit the vehicle correctly, we reached out to you last week to understand the issue further so we can resolve it but we haven't heard back from you. Please do come back to us as we'd love to resolve the issue.

Posted 11 months ago

“I bought their most expensive 'Elite' mats for the interior and second most expensive 'Executive' for the boot, a total of £149.98. The Elite would qualify as basic mats from Halfords, worth £20 at best. Thin, brittle, cheap feeling, not properly backed, and they smell horrible. The boot mat is so thin and flimsy I've not bothered putting in the car. Its my fault for believing the 'verified' reviews and buying online rather than spending an hour picking some up. Live and learn.”

Helpful Report

Posted 1 year ago

Hi Edward Thank you for your recent order & for leaving a review. I'm very sorry to hear that you're not happy with the product received. You've ordered our Elite car mats and our Super boot mat, the Elite mats shouldn't be as described in your review "as basic mats from Halfords, worth £20 at best." We've reached out to you to discuss this in more detail but we haven't heard from you. If you'd like us to look into this then please come back to us.

Posted 1 year ago

“Have purchased a set of mats, given the options when for Super quality. Delivery was good, super quality mats! What could I say, I purchased mats online. I got mats, quality is a personal opinion. I will continue to look in stores and would advise others looking for a quality car mat to do likewise.”

Helpful Report

Posted 1 year ago

Hi John Thank you for your order & for leaving a review. I'm sorry to hear that you weren't happy with the quality chosen, you might have been happier with one of the two higher qualities that we offer.

Posted 1 year ago

“They are very very light and very thin a bit of a shock when the package arrived how light it was as the car mats they are replacing are at least twice as thick and three times heavier. I have left the original mats in and will only use these as a spare in case of emergencies”

Helpful Report

Posted 1 year ago

Hi Paul Thank you for your order & for leaving a review. We're sorry to hear that you're not happy with the thickness of the carpet you've received. The Grand mats you've received are extremely hard wearing and will last a long time. If you have any issues with the mats during use then please let us know.

Posted 1 year ago

“The rubber car mats I purchased from CarMats.co.uk have been a significant disappointment due to their overpowering smell. Upon opening the package, I was hit with a strong, synthetic odour that was reminiscent of cheap plastic. Despite the claims of high quality, the mats reeked of chemicals, making it unbearable to have them in my car. I had hoped that the smell would dissipate over time, as some reviews suggested, but weeks later, the odour remains just as intense. It’s not just an unpleasant scent; it has made driving uncomfortable, and I find myself constantly rolling down the windows to air out the vehicle. Additionally, I attempted to clean the mats using various methods recommended online, including warm, soapy water and letting them air out in the sun, but nothing worked effectively. The persistent smell detracts from the overall functionality of the mats, which, while sturdy and well-fitted, are rendered nearly unusable due to this issue. Overall, I would advise potential buyers to think twice before purchasing rubber mats from CarMats.co.uk, especially if you are sensitive to strong odours. The quality of the mats may be acceptable, but the overwhelming smell is a significant drawback that overshadows their practicality.”

Helpful Report

Posted 1 year ago

Thank you for your order & for leaving a review. I'm sorry to hear that you're not happy with the odour of the mats you have received. The odour should fade quickly but if it hasn't please do contact our team and we'd be happy to replace the product for you.

Posted 1 year ago

“Found this company with an ad on facebook. I needed a set of mats for my wifes and the other car. From the reviews it looked good. I opted for the "Grand" mats as they were the best seller. They arrived and the shape is perfect. However, they are not thick as I would have expected given the price point at £48.24 for a set. Even though its currently reduced on their site to £34.99, it is still a lot of money. The mats themselves are thin comparing to the existing mats that were in the car. I had a set made from Halfords before and they were a lot better in terms of thickness and price point was similar. Do not trust or believe some of the reviews. I am a bit surprised as to how this company has so many positive reviews and I question whether they are genuine or not. Either way, I do feel I've wasted £70 on two sets of mats that are sub par and in my view not worth the money.”

Helpful Report

Posted 1 year ago

Thank you for your order & for leaving a review. We're sorry to hear that you're not happy with the mats you've received for your car. We do offer thicker qualities that you may have been happier with. With discount you've paid £31.49 per set, including delivery which we think is a very competitive price. Halfords do sell thicker mats (as do we) but on Halfords they are a very similar price to on our website, if not more expensive. All our reviews are genuine, we do not pay for fake reviews. If you're unhappy with your product, we offer free returns, you're welcome to contact our team and arrange a return.

Posted 1 year ago

“Mats for most of the vehicle OK but front ones have spaces for clips that are not there Drivers mat slides all over the place. Not impressed or happy.”

Helpful Report

Posted 1 year ago

Hi James Thank you for your order & for leaving a review. I'm sorry to hear that you're not happy with the mats you have received. Our mats comes with the clips in the mat for use with the clips that are already in your vehicle. If these aren't present then they would need sourcing from your local dealer.

Posted 1 year ago

“Bought these mats last year and very disappointed. They were lively but it wasn't long before they moved around the footwell of my car. And also the heel padded bit has completely come off on the drivers side. I don't use my car much and am dismayed that this has happened. Hence only 2 stars.”

Helpful Report

Posted 1 year ago

Hi Maz Thank you for your email. I'm sorry to hear about this issue. We've reached out to you to clarify details of your order so that we can resolve the issue for you.

Posted 1 year ago

“There was huge delay in the delivery time, well above what they declared. I ordered rubber mats "offroad". Rubber quality is good, however if they are specifically for mud and dirt, they should be finished with an edge that would keep a dirt inside the mats. I have also from them a traditional "super" mats for this car. These are really great when it is coming to the quality.”

Helpful Report

Posted 1 year ago

Hi Marc Thank you for your order & for leaving a review. The Off Road Rubber mats purchased are a flat product, it sounds like you have received the correct product. We do offer a moulded rubber mats with high lips for a number of vehicles but unfortunately not for a Jeep Grand Cherokee Overland 2005-2010.

Posted 1 year ago

“I'm afraid that I had to wait over3 weeks for my car mats to be delivered, despite being told they would taken 5-7 days. They are a good fit and seem quite well made”

Helpful Report

Posted 1 year ago

Hi Leslie Thank you for your order & for leaving a review. Please accept our apologies for the delay with your order.

Posted 1 year ago

“Mats are thinner than I expected, poor quality overall.”

Helpful Report

Posted 1 year ago

Hi Clifford Thank you for your order & for leaving a review. I'm sorry to hear that you're not happy with the thickness of the mats you've received from us. Rest assured your Grand mats will be extremely hardwearing.

Posted 1 year ago

“As described”

Helpful Report

Posted 1 year ago

Thank you for your order and for leaving a review. We're glad you're happy with the mats you have received.

Posted 1 year ago

“Ordered mats for a 2012 5 series BMW. Got in touch with Car Mats to advise not happy with placement of heel pad. Sent them a requested photo of their mat to which they replied that, basically, "It looks alright to them". When I pointed out that their heel pad was in different position to where BMW put the heel pad in the carpet, the reply was basically that their heel pad position has nothing to do with the manufacturers heel pad position! Gave two stars as they were delivered on time and looks nice, if nothing else.”

Helpful Report

Posted 1 year ago

Thank you for your order & for leaving a review. We're sorry to hear that you're not happy with the location of your heelpad. We place our heelpads in the most appropriate location to suit the majority of driving styles, unfortunately we can't cater to individual preferences regarding the location of the heelpad.

Posted 1 year ago

“Look nice! But degrade quickly, very stiff starting to loose form! unlike the original rugs which came with my car which are high quality rugs super thick and heavy these seem flimsy.”

Helpful Report

Posted 1 year ago

Thank you for your order & for leaving a review. We're sorry to hear that you're not happy with the product received. We'd be happy to discuss this issue with you & replace the product if it is faulty.

Posted 1 year ago

“Good product but poor lead time and communication”

Helpful Report

Posted 1 year ago

Hi Steve Thank you for your order & for leaving a review. Please accept our apologies for the delay in receiving the order you placed in March. We temporarily had stock issues with the raw rubber used to produce our Off Road Rubber mats due to delay with containers arriving into the UK. This unfortunately delayed a number of orders by a few additional days.

Posted 1 year ago

“The mates are great but they took a really long time to get here”

Helpful Report

Posted 1 year ago

Hi David Thank you for your order and for leaving a review. Please accept our apologies for the delay with your order. We'd normally dispatch orders much quicker than you received yours, it looks like your order was lost in production & was remade.

Posted 1 year ago

“Great mats ruined by a non-removable rubber tag with the company logo on”

Helpful Report

Posted 1 year ago

Thank you for your order & for leaving a review. I'm sorry to hear that you're unhappy with the mats received. Our mats do come with a discrete tag sewn into the back of the drivers mat.

Posted 1 year ago

“I am personally Very disappointed with the mats also my work mates. We all agreed very low quality carpet for over a £50 mats. I had same quality carpets, i bought £15 from halfords. Carpet edge finishing not great. It had a sticky sticker on driver side and took me 10 mins to clear the glue. I didn't relise when i bought these custom mats, it comes with their company logo attached to the front driver side. However Custom stitch name is perfectly done. But i won't recommend to buy mats on here!!”

Helpful Report

Posted 1 year ago

Thank you for your order & for leaving a review. We're sorry to hear that you're unhappy with the quality of the mats you've received. You've selected our Grand mats, we have 3 higher qualities that you might have been happier with. We sell tailored mats which are more expensive to produce than universal mats, a universal set from a high street retailer wouldn't have been perfectly tailored to your Mini. Equally it wouldn't have been possible to add a custom trim or embroidery to those purchased from a high street retailer. Our team will be in touch to discuss this further with you & hopefully resolve your concerns to your satisfaction.

Posted 1 year ago

CarMats.co.uk is rated 4.9 based on 55,458 reviews