Customer Service non existent, was told 9 days for delivery at time of ordering and would be emailed with tracking details 2 days before delivery was due, 9 days passed and no tracking details, contacted them to be hit with a scripted nonsensical reply, order arrived 3 days late and now had the mats around 2 weeks and still waiting on the tracking details, doesn’t matter now I suppose, Onto the mats themselves for a product they claim is handmade you would expect a high quality but guess what they are substandard and you are charged a premium fee for them and I haven’t even mentioned that the drivers mat is the wrong shape, paid for manufacturers spec fixing pads and got none at all so the mats also move about when they should be fixed to the floor, My advice would be to pay the little extra, go direct to your car dealership and buy the manufacturer’s own mats