CarMats.co.uk Reviews

Name: CarMats.co.uk
Rating: 4.86

4.9 Rating 53,451 Reviews

98 %

of reviewers recommend CarMats.co.uk

4.9

Based on 53,451 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About CarMats.co.uk:

Our bespoke carpet and rubber car mats fit seamlessly into your vehicle. Not one-size-fits-all, our car mats are hard-wearing and come perfectly tailored for any car model and make.

All of our car floor mats are made to order in the UK and even better... you’ll get FREE delivery on orders over £30.

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Email:

hello@carmats.co.uk

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CarMats.co.uk 5 star review on 16th July 2025

1250

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not as I had expected. Light weight and creased on arrival. The creases have not flattened as yet. On reflection, I should have ordered the heavier grade of carpet, had I known. I anticipated better for what I paid, truth be told.”

Helpful Report

Posted 4 years ago

Hey Jon Thank you for taking the time to leave a review. Unfortunately due to the shape of the Transit mats they do require to be folded for shipping which can leave a temporary crease. This should come out in a few days though, but if it doesn't please do let us know.

Posted 4 years ago

“poor workmanship and quality poor customer service disappointed to say the least waste of my money”

Helpful Report

Posted 4 years ago

Hi Parveen Thank you for your order and for taking the time to leave a review. i'm sorry to hear that you aren't happy with the product you've received. I've checked our support system and can see that you enquired regarding lead times, prior to delivery, which we responded to within an hour. We're happy to hear from you again should you wish to contact us so we can resolve the issue.

Posted 4 years ago

“Was disappointed with the finish and piping edges didn’t meet up or sewn together properly. Long threads left hanging. Paid extra for grey piping edging which looked almost black in colour not grey.”

Helpful Report

Posted 4 years ago

Hey Claire Thank you for your order and for leaving a review. I'm really sorry to hear about the issue raised, we'd love to resolve this for you as the grey trim should very definitely grey and not black. I have just refunded the £3.99 cost for the grey trim but please do contact us should you wish to discuss this further.

Posted 4 years ago

“Very disappointed I always check the reviews before I use a company. They took what seemed like an age to get here, certainly more than the 9 days specified and when they did, the quality I think is average to poor. I ordered the "Super" version and so expected more. The mats are thin, are difficult to install as the fixing holes are smaller than the Volvo studs. Sorry to say that I will not be using this company again”

Helpful Report

Posted 4 years ago

“Ordered the grand style mat and the quality does not seem to be of that described, these seem to be the lowest level”

Helpful Report

Posted 4 years ago

Hi Phil Thank you for leaving a review. We offer four qualities of carpet, Grand being the second of the four. It maybe that you would have been happier with Super or Executive. We're happy to exchange the order if you wish to return them to us and they are unused. If so please do email hello@carmats.co.uk

Posted 4 years ago

“The actual mats are very nice but I have not been able to use them as the smell is too strong. Causing severe headache and sickness They have been left outside for a week to but not yet improved.”

Helpful Report

Posted 4 years ago

Thank you for leaving a review, I'm sorry to hear about the issue with the smell. Our rubber mats do have a slight odour which should dissipate quickly after unpacking. If this isn't the case then please do contact customer services who would be happy to resolve the issue for you.

Posted 4 years ago

“Not a replica of what I wanted”

Helpful Report

Posted 4 years ago

Thank you for leaving a review and for your order. From our records I can't see any messages from you in our system reporting a fitment issue. Please do contact customer services with details of the issue and we'd be happy to help resolve the issue.

Posted 4 years ago

“Smells very bad even after 7 days the rubber plastic in the car is very very bad”

Helpful Report

Posted 4 years ago

Hi James Thank you for your order and for leaving a review. We're really sorry that you're unhappy with the rubber smell. Our mats do come with a slight rubber odour that can be amplified during the shipping process. Normally leaving the mats in fresh air for 24 hours will remove the majority of any excessive odour, If the mats are unused and you're still experiencing issues with the odour of the mats then please do contact our customer services who would be happy to arrange a return or exchange of the product.

Posted 4 years ago

“Slow delivery and when it arrived mats were not of a high quality. The studs completely ripped out of the mats when I attached them Disappointing”

Helpful Report

Posted 4 years ago

Thank you for your order and for leaving a review. We're sorry to hear about the issue with the clips in the mat. Please do contact customer services and we'd be happy to send out some replacement clips to resolve the issue. Please email hello@carmats.co.uk providing the details of your order.

Posted 4 years ago

“Mats arrived, didn't fit. I was asked to change the position of the plastic securing points on the mat but the adjustment required was too much. CarMats refunded my money. I went to Halfords and bought mats there.”

Helpful Report

Posted 4 years ago

Hi Christian Cormier Thank you for your original order and for taking the time to leave a review. We're sorry that the mats didn't fit your vehicle, we sell a lot of mats for Ford Fiestas and very rarely (if ever) have an issue. As you've mentioned we provided a full refund to ensure that whilst there was some inconvenience, you were not left out of pocket.

Posted 4 years ago

“13 days after you took payment, I got the mats. I had to email you to gee you up. Slowest service Ive had on.line.Simon Draper.”

Helpful Report

Posted 4 years ago

Hi Simon Thank you for taking the time to leave a review. Our products are made to order and we're currently working to lead times of up to 9 working days, in your case I can see we delivered in 7 working days. We're working hard to reduce our lead time but COVID-19 secure working has impacted our production capabilities.

Posted 4 years ago

“Seems expensive for what I got. Option was Quality: Super. Guess I was disappointed as I did not think it was super.”

Helpful Report

Posted 4 years ago

Thank you for leaving a review and for your order. I'm sorry to hear that you weren't happy with the quality of the mats you received. We do offer a higher quality beyond Super which might meet expectations better. We are constantly improving the information on our website to ensure that the product information matches the product as closely as possible.

Posted 4 years ago

“I was expecting mats that were much more sturdy and thicker, and shaped to cover more of the floor area going up behind the pedals and going up as far as possible on the passenger side. With a lot of use I do not think these will last that long and mud will go over the carpet”

Helpful Report

Posted 4 years ago

“Mats don’t fit”

Helpful Report

Posted 4 years ago

“The mats were perfect, unfortunately had to wait over a week for delivery”

Helpful Report

Posted 4 years ago

Thank you for leaving a review and providing honest feedback. At the time you ordered our website wasn't as clear as it could have been regarding lead times. We have subsequently updated the lead time information on our website to be as clear as possible.

Posted 4 years ago

“Very average quality”

Helpful Report

Posted 4 years ago

Thank you for leaving a review. Apologies that you aren't happy with the quality of the product you've received. I've checked our system and I can't see that you've contacted customer services, we would be happy to hear from you as we're keen for all customers to be satisfied with their purchase.

Posted 4 years ago

“The pictures have matting for the foot rest panel this is not the case. I do not feel the quality is up to standard you can get cheaper matts for the same if not and more likely better quality”

Helpful Report

Posted 4 years ago

Hey Jamie Thank you for leaving a review and for your original order. The mats you ordered should have come with a heelpad, this was specified on your order. If your mats have arrived without this then please do contact customer services and we'd be happy to send out a replacement product. The Grand mats ordered are our second of four qualities, it maybe that Super or Executive would better meet your expectations.

Posted 4 years ago

“the mats are ok - but very inconsiderate packaging. The address label was stuck to one of the mats. It took me 2 days of soaking and scrubbing to get it off and it has still left a mark”

Helpful Report

Posted 4 years ago

Hi Mary Thank you for your order and email. I'm sorry to hear that the position of the shipping label has caused problems. Based on your feedback we will be moving to a new system to label on the outside of the bag, rather than the mat directly. We hope to have this up and running in the next month. I'll reach out to you separately in a moment to make sure you are now happy with your mat or if there is anything further we can do.

Posted 4 years ago

“The plastic coating on top you pay extra for is melted but was still sent out”

Helpful Report

Posted 4 years ago

Hi Phill Thank you for your order and review. Please accept our apologies, your order should not have passed our quality control department. We've spoken and have arranged for a replacement to be sent out to you.

Posted 4 years ago

“Holes for clips not cut out properly so had to sort at home as wouldnt fit the clips in the car!”

Helpful Report

Posted 4 years ago

Hi Michael Thank you for your order and for leaving a review. I'm sorry to hear about the issue with the clips. It sounds like the wrong clips have been fitted originally in the factory. I've reached out to you so we can arrange for some replacement clips to be sent out that will resolve the issue.

Posted 4 years ago

CarMats.co.uk is rated 4.9 based on 53,451 reviews