CarMats.co.uk Reviews

Name: CarMats.co.uk
Rating: 4.86

4.9 Rating 53,432 Reviews

98 %

of reviewers recommend CarMats.co.uk

4.9

Based on 53,432 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About CarMats.co.uk:

Our bespoke carpet and rubber car mats fit seamlessly into your vehicle. Not one-size-fits-all, our car mats are hard-wearing and come perfectly tailored for any car model and make.

All of our car floor mats are made to order in the UK and even better... you’ll get FREE delivery on orders over £30.

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Email:

hello@carmats.co.uk

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CarMats.co.uk 5 star review on 16th July 2025

1250

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Orders are slow took a few weeks to arrive. The carmats were defective with broken attachments and holes not properly punched and then had to wait few more weeks to receive another lot. Then a third lot arrived also defective with holes not punched properly. Now I have all these extra broken carmats which I need to dispose of”

Helpful Report

Posted 3 years ago

Hi Edward Thank you for your order & for leaving a review. I'm sorry to hear about the issue with the eyelets on the mats you've received but glad to see that our team have resolved the issue with you. Our car mats can take up to 9 days to be manufactured and arrived, I've checked into your original order and see that this was delivered on the 6th working day, within the lead times. Please keep the sets you've received and use them as spares as you need to.

Posted 3 years ago

“I opted for the "Nubuck" trim. CarMats should reference the definition of the word "nubuck", which is commonly accepted as "A type of brushed leather, similar to suede". What I got, was a cheap plastic trim on "Executive" level mat quality. I am not impressed.”

Helpful Report

Posted 3 years ago

Hi Hannah Thank you for your order & for leaving a review. I'm sorry to hear that you aren't happy with the trim on your mats. You are correct that the Nubuck trim is a leather like material, this shouldn't have been a plastic trim. We don't offer any mats with a plastic trim. Please do reach out to our team on hello@carmats.co.uk and we'd be happy to help.

Posted 3 years ago

“A very quick service from ordering and the quality as stated are excellent.”

Helpful Report

Posted 3 years ago

Thanks Nigel, we're glad to hear you're happy with our service.

Posted 3 years ago

“Quality sems ok, would say I could have purchased better elsewhere though. Drivers mat is too small and no alternative available even though I have provided several pictures showing the problem. If I wish to return, which I do. then I have to pay the postage so annoyed and disappointed to be honest.”

Helpful Report

Posted 4 years ago

Hi Jon Thank you for your order & for leaving a review. We're sorry that you aren't happy with the mats you've received. The drivers mat we sell for your vehicle stops short of the accelerator as discussed with our team, and we have no alternative template. The majority of other retailers are selling the same shaped product as ours, it's unclear where your existing mats came from.

Posted 4 years ago

“Mats came today and were a good fit but the thickness was what I expected the cheap ones to be like. I paid double for What I though we’re going to be reasonably thick carpet but was really thin. Not worth the £45 I paid I’m afraid.”

Helpful Report

Posted 4 years ago

Hi Adrian Thank you for your order & for leaving a review. We offer a variety of qualities for your van and it is possible that you would have been happier with a higher quality.

Posted 4 years ago

“Quality of the mats in general is great. However, there are a few issues as follows that have been communicated to them prior to making this review: 1. The velcro fastening in the BMW F10 footwell is supplied as a piece of self adhesive velcro. This adhesive is not strong enough and the mat continuously comes unstuck. Car mats.co.uk offered to send new velcro to see if that works. I don't feel it will, therefore I spent several hours hand sewing the velcro to the mat. 2. The heel pad that I paid for is mounted too far back on the mat. I have size 11 UK feet, so anyone with smaller feet will have a bigger issue. This mean that my heels do not touch the heel pad whilst driving, they touch the mat Infront of the heel pad. Hopefully carmats.co.uk will take this on and improve their product.”

Helpful Report

Posted 4 years ago

Hey Tom Thank you for your leaving a review and for your original order back in January. This is the first time we've received feedback on the stickyness of the velcro pads, we'll certainly take the feedback on board. As you've mentioned we were happy to send out more pads but you'd resolved the issue yourself in the meantime. As discussed with our team, we're unable to position heelpads to suit every possible driving style and foot size, we do however do our best to ensure a good all around position.

Posted 4 years ago

“Actually I have to say that I am pretty disappointed by the mats delivered. Fitted well however I paid for the executive option so I was expecting an executive feel. The pile was quite poor for thickness. I bought them to increase the value as I am looking to sell the car but they wasn’t any different to those already fitted by the lease company previously. If I was keeping the car I would definitely be sending them back!”

Helpful Report

Posted 4 years ago

Hi Rick Thank you for your order & for leaving a review. I'm sorry to hear our mats weren't as you expected. Our Executive mats would be similar to OEM quality mats depending on the vehicle manufacturer but substantially cheaper than purchasing directly from the vehicle manufacturer.

Posted 4 years ago

“The mats are not very good and overpriced. I paid for an upgrade on material and went with these as the 'cheaper' ones on ebay had issues with fitting of the rear mats. The mats that turned up did not fit well in the rear, had to be squeezed under seat rails. Additionally, in my opinion, they where very light and cheap feeling, with wear on the heel pad after very short use. Only positive was that their customer service were very helpful in checking that the right mats had been sent. Unfortunately they confirmed that the right mats had been sent: so had overpaid for cheap mats. Personally, I will buy eBay / Halfords next time and replace as needed.”

Helpful Report

Posted 4 years ago

Thank you for your order & for leaving a review. I'm sorry to hear that the mats you've ordered don't meet with your expectations. I can see that you have discussed this matter in detail with our support team. The mats you've ordered are OEM shape and fit as the original manufacturer mats. In terms of quality, we offer 4 qualities or carpet, two above the quality you ordered. You may find that you would have been happier with a higher quality carpet.

Posted 4 years ago

“Please consider you are given an option of leaving good feedback or contacting carmats. Poor customer service in terms of contact and not an exact fit. Lack of telephone number makes it hard to communicate with representative.”

Helpful Report

Posted 4 years ago

Thank you for leaving a review and for your original order. Currently we are not operating a staffed phone line but you are able to email our team, who respond to all queries within 1 business day and typically within a few hours. I've checked our system and I can see you were in touch prior to delivery but we haven't heard from you regarding the fit of your mats. I'd encourage you to contact our team with more information and we'd be happy to help.

Posted 4 years ago

“Car mats were good, the Hermes delivery was shambolic as was the packaging, and the time it took for them to arrive.”

Helpful Report

Posted 4 years ago

Thank you for your order & for leaving a review. Unfortunately we've experienced delays in our factory due to COVID-19, these were worse than anticipated and delayed orders for a period. We notified our customers of the delay and updated them as we could as the delay progressed. We apologise for the inconvenience this must have caused. Happily we are now running at normal lead times and delivering orders within a week.

Posted 4 years ago

“Delivery took far too long than 9 days stated. Would use again for this reason. Product is good but probably save money next time and buy some rubber ones from eBay.”

Helpful Report

Posted 4 years ago

“Took around 5 weeks for delivery. Used the pandemic as an excuse 18 months after first lockdown. Whilst this is understandable there is no info on the site letting customers know. If you can wait this long, great option but just beware the delivery times shown at checkout are incorrect.”

Helpful Report

Posted 4 years ago

Thank you for your order & for leaving a review. Unfortunately we've experienced delays in our factory due to COVID-19, these were worse than anticipated and delayed orders for a period. I can see that your order was delivered in approximately 3 weeks, which also included the Easter Bank holiday. We notified our customers of the delay and updated them as we could as the delay progressed. We apologise for the inconvenience this must have caused. Happily we are now running at normal lead times and delivering orders within a week.

Posted 4 years ago

“On website and on confirmation email says up to 9 working days to receive an oder. It's been 3 weeks already! Disappointing...”

Helpful Report

Posted 4 years ago

Thank you for your order & for leaving a review. As a COVID-19 secure employer we had a number of our production staff team isolating in March. This has unfortunately constrained our production ability as all of our products are made to order. As a result your delivery was later than anticipated. We apologise for the inconvenience that this must have caused but we're glad that your order has now been delivered.

Posted 4 years ago

“Well I certainly wont be using this company again, they took 3 weeks to arrive. Having gone for the 'super' version they are nothing better than what I can buy at Halfords at half the price other than they are cut to fit. Each mat is supposed have Velcro fasteners, a total of 8, only 2 arrived. The only reason I have given it two stars is because they gave me a fiver back because it was so late. I am sorry, but a total waste of time, money and incomplete product.”

Helpful Report

Posted 4 years ago

Hi Richard Thank you for your order and for leaving a review. I'm sorry to hear you aren't happy with the mats you have received. The mats you can buy off the shelf at high street retailers typically aren't tailored to your footwell, and as such would be a poor fit. These universal mats are far cheaper to manufacture as they can be made in bulk, whereas your order was made specifically for your vehicle as you ordered it, this allowed you to customise your order and choose to add a PVC heelpad. We apologise for the late delivery of your order, we aimed at the time of your order to deliver within 9 working days and sadly did not achieve due to some issues with our team isolating. We haven't had any correspondence with you since your delivery was received. If you want to contact our customer services team we'd be happy to arrange for additional velcro to be sent out to you.

Posted 4 years ago

“Paid for the “grand” upgrade, very thin and poor quality, I sent them back”

Helpful Report

Posted 4 years ago

“My car mats arrived and although the front fit well, the rear mats were not the right fit for the car. Very disappointed”

Helpful Report

Posted 4 years ago

Hi Thank you for your order and for leaving a review. I'm sorry to hear about this issue. All our mats are tailored for the specific vehicle and should fit the footwells correctly. I can see that you emailed to raise this issue with us the day you left the review and our team responded asking for more information. Once you've responded with the required information, I'm sure that our team will be able to resolve the issue.

Posted 4 years ago

“I received my mats today for my Honda Civic Tourer and the paid the extra for the Supermats at £45 . They fit well but I do not think the quality or the thickness is great . I was expecting a more up market carpet . Whilst I appreciate that they are cut to the specific car I would not buy the Super mats again . I would order the top of the range mats in the hope they really would be executive luxurious mats .”

Helpful Report

Posted 4 years ago

Hi Paul Thank you for your order & for leaving a review. I'm sorry to hear that you were disappointed with the thickness of the mats you received. We'll take this feedback on board. You may have been happier with the Executive mats as you suggest. Thanks again for your custom.

Posted 4 years ago

“Ordered for my new Golf and selected the correct model. The mats do not line up with the fixtures and so just sit on top, bending over the notches. Waste of time.”

Helpful Report

Posted 4 years ago

Hey Chloe Thank you for your original order & for your review. You require a slightly different set of mats for your vehicle rather than the set purchased. I can see that you've been in touch previously with our customer services team who have sent through the returns information but we've not heard back. Where mats have been used we are unable to accept them for an exchange.

Posted 4 years ago

“Bought second most expensive option, compared to mats that came with car they look absolutely turd, came in a giant see through bag as well so returning them was out of the question once opened, wouldn’t recommend”

Helpful Report

Posted 4 years ago

“Matt's were much smaller in size than what you would get even e8th replacement matts. The quality seems ok but cheap. There are alot of points where heating or a hot rod has been used to compress the joints so they don't flay. Kind of disappointed at the level of the product seen as their website makes them out tl be world beaters”

Helpful Report

Posted 4 years ago

Hey Hammayun Thank you for your order and for leaving a review. We offer 4 qualities of carpet mats, the Motor mats you've ordered are our entry level mats and we offer 3 qualities above this. You may have been happier with a thicker mat. If the mats are unused you are welcome to return them for an exchange.

Posted 4 years ago

CarMats.co.uk is rated 4.9 based on 53,432 reviews