Buy A Parcel Reviews

Name: Buy A Parcel
Address: 3-7 Pinbush Road, Lowestoft
Rating: 4.64

4.6 Rating 10,674 Reviews

91 %

of reviewers recommend Buy A Parcel

4.6

Based on 10,674 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

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Buy A Parcel 5 star review on 26th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible service, very bad and rude customer service, they advertise as 24h other courier delivery now is over a week and my gift for my brother isn't here It's a joke Avoid”

Helpful Report

Posted 3 years ago

HI, Apologies your order arrived a day later than estimated. Sadly December is a time where we see more carrier delays that usual, particularly this last festive season. We can't see that you have been in touch with us, please do contact us to discuss the quality of customer service you describe. As our team are often praised for their quality of customer service we would like to look into this further. Kind regards, buyaparcel customer services.

Posted 3 years ago

“Useless. You need to use a decent courier service rather than the incompetent DHL you use. Both orders made through buy a parcel have been hassle. 0/10. Tradesmen if your wanting your delivery quick avoid this company”

Helpful Report

Posted 3 years ago

Hi, Sorry about this issue with delivery. We can see DHL had so much trouble getting this to you they returned your order to us and we arranged a full refund for you. We can't say all deliveries go well, but problems like this are rare. We send thousands of items on a given day and the vast majority of deliveries go very well. Kind regards, buyaparcel customer services.

Posted 3 years ago

“Avoid this company. They use Evri (Hermes) and lose your parcel. Not interested when you enquire and request support. I will not use this company again”

Helpful Report

Posted 3 years ago

Hi, Apologies about the issues with your delivery. It appears you have been in touch and our team advised they would chase this delivery up for you Tuesday. Unfortunately despite chasing your delivery it appears the shipment is lost, as there is still no movement on the tracking. Due to this issue a refund will be arranged for your order today. We will also update you regarding this directly. Apologies again that delivery failed on this occasion. We keep a log of these kind of issues, they are reviewed and kept in mind when our contracts with carriers are assessed. You can be assured this loss will be addressed. Kind regards, buyaparcel customer services.

Posted 3 years ago

“Bought a faulty item. Mixer shower stopped working within weeks as handle spun but nothing happened as it didn't grip the valve to turn water on/off. Its because the part is plastic and it starts wearing down from the metal valve so no longer grips the valve. There was no way of removing the handle therefore had to break it to get to the valve to shut water off. When informed the company, they were insistent that it violates their warranty and did not want to hear any more. Very rude and unhelpful. Refused to give contact details of complaints and escalation procedure. Sent Consumer rights act letter of complaint. They ignored and insisted I do not contact them again. Refused to communicate further. This company has lots of complaints and a history of poor service and poor quality goods. Avoid at all costs!!”

Helpful Report

Posted 3 years ago

Hi, Sorry you are unhappy. Due to the physical damage you advised us you caused yourself, your warranty would have been void. We have run your case by management and been advised to issue you a refund a kindness. This has already been issued and should return to your payment method soon. There will be no need to return the product as warranty cannot be pursued on a product that is damaged by the user. We would advise to dispose of the product once you are confident your refund has reached your account. Kind regards, buyaparcel customer services.

Posted 3 years ago

“Ordered and paid for next day delivery, sent a dispatch email, however it hadn't actually dispatched, no answer from customer services for days and then a shrug of the shoulders and a refund for the additional I had paid for next day delivery, which is the very least that could have been done. Multiple emails chasing for an update with no reply until today.... Had I realised they would not actually ship on time I would have ordered elsewhere at a lower price.”

Helpful Report

Posted 3 years ago

Hi Steve, Apologies about this issue with your order. I can see our team shipped on a slower delivery service in error. This is not usual and the issue will be addressed with our team. I can see we responded to your complaint, apologised and refunded the delivery fee paid for faster delivery. We hope this has gone some way to making amends for this issue. Kind regards, buyaparcel customer services.

Posted 3 years ago

“I ordered the grinder because of the bag you advertised with it, I received a totally different bag no use to me. What really pisses me off is you couldn't get the bag advertised yet you are still advertising it!!!!!!”

Helpful Report

Posted 3 years ago

HI Daren, Sorry about this issue with your order. Occasionally errors do occur with orders. I understand you got in touch with our team at the time and we immediately raised a return for refund, with postage covered for you. We hope this goes some way to making amends for this issue with your order. If we can assist further in any way, please do get in touch. Kind regards, buyaparcel customer services.

Posted 3 years ago

“I purchased an item in stock with my credit card for next day delivery, received an email confirmation but never received a tracking number within 16 hours - i spent numerous times calling the advertised buyaparcel number and was met with a "all our agents are busy" message continually each time i called. Other form sent emails about packaging went unanswered also. Without any explanation or a call to me from their finance department, they refunded my purchase 20 hours later, to later claim by email, after i raised another ticket with them, that they had advised me it was a suspected fraudulent transaction - without any evidence they had contacted me. Dreadful. TL;DR I will shop elsewhere.”

Helpful Report

Posted 3 years ago

HI Paul, Sorry to hear you were unhappy with your experience. To explain, each transaction made with us goes through some checks of details with financial bodies such as your payment provider. Sometimes these bodies come back to us to advise we need to reverse the transaction, as details submitted may indicate a fraudulent transaction. We must strictly adhere to this advice, but do appreciate at times it is an error on the part of financial institutes and can cause inconvenience. We hope you are understanding of these necessities and would reconsider buyaparcel in the future. Kind regards, buyaparcel customer services.

Posted 3 years ago

“Really poor support. Not clear how to adjust the inlet pipes on the shower. would only 'guess' and refused to contact the manufacturer to confirm”

Helpful Report

Posted 3 years ago

HI Daniel, Sorry to hear your are upset by the service. We understand our agent attempted to assist and advised on your enquiry. It was advised we couldn't source more detailed information than the advice slip in the box with the product. We advised how you would adjust your product which was achieved during the call. Our agent also advised it is always best to get advice of a preferred professional when fitting plumbing items if in doubt of anything, as we wouldn't want any issues for our customers resulting in damage to their home. We also suggested during the call if there was any concern with the product we are happy to raise a return for refund also. Sadly toward the end of the call you insulted our staff and ended the call. Sorry our assistance wasn't adequate for you on this occasion. We have done our best to assist you. Kind regards, buyaparcel customer services.

Posted 3 years ago

“Bought a makita bit set never arrived no response to emails very poor”

Helpful Report

Posted 3 years ago

HI, Sorry to hear your order didn't arrive. Please do give us a call on 01502 473 025 at your convenience, we would love to assist. Unfortunately there are no order or contact details attached to your review for us to reach out to you. Occasionally emails get lost in the ether of the internet or are sent to the wrong address, so our team don't get them. I am also aware the team have been short staffed due to sickness and running behind on responding to emails. It may be we haven't yet reached your email. Sorry for the delay if this is the case. Kind regards, buyaparcel customer services.

Posted 3 years ago

“Items that were ordered were never delivered and you are not giving me replacement items or a refund. Never will I even look at your website again for items.”

Helpful Report

Posted 3 years ago

HI Ray, Sorry you are unhappy. We have looked into your case. It appears our team have been responding quickly and currently we are awaiting further feedback from your payment provider to help bring your case to a close. We await the payment providers review of the case to get it resolved, as soon as they respond they should also conclude the case and bring it to a close. If you would like a faster response, you may wish to reach out to your payment provider and request they review your case sooner. Kind regards, buyaparcel customer services.

Posted 3 years ago

“This item is faulty and I am still waiting for a representative to call me back regarding a refund”

Helpful Report

Posted 3 years ago

“Their courier evri lost my shipment. Because that's what evri do consistently. Buy a parcel made no effort to re ship just refunded. Waste of time.”

Helpful Report

Posted 3 years ago

Hi, Apologies that our carrier let you and us down on this occasion. We don't have your order details on this review, so we are unable to look into this fully. There are limited situations where we cannot re-send an item and refunds are issued. Such as a lack of stock once a carrier has lost the original shipment, however this isn't the only reason we are sometimes forced to refund over re-sending an item. Sorry that your order wasn't sent again, but we are glad to hear our team responded and resolved this issue by giving you a refund. Kind regards, buyaparcel customer services.

Posted 3 years ago

“Customer No NDAV2740 22/08/2022 purchased a Makita DTM51Z 18V LXT Lithium Multi Tool with Makita 191P95-1 STARLOCK 44 pc Set The Makita DTM51Z 18V LXT Lithium Multi Tool is not compatible with the Makita 191P95-1 STARLOCK 44 pc Set supplied therefore cannot be used. Photographs and emails have been sent showing that an adaptor is required to attach the tools to the Multi tool. No response or positive action taken.”

Helpful Report

Posted 3 years ago

Hi, We are sincerely sorry about this issue. We have been following up with supplier to attempt to resolve this problem and not getting the response we require in a timely fashion. We haven't resolved this issue in our usual timely manner at all, we want to assure you this isn't a normal experience with buyaparcel. You reached out to us yesterday and advised at this stage you would prefer a return for refund, which is totally understandable. We have responded with options as far as free postage for your return. Please do reply at your convenience and we will get the order returned for a full refund for you. Apologies again for these problems with your order, Kind regards, buyaparcel customer services.

Posted 3 years ago

“Diverted parcel to a drop off point cos I couldn't guarantee to be home at the expected delivery time. The parcel never got to the drop point, the shop blamed the courier and the courier blamed the shop. Took 2 weeks to get a refund. Won't use buyaparcel again.”

Helpful Report

Posted 3 years ago

Hi Eddie, Sorry about this issue. It appears you asked for your parcel to be delivered to a certain location but it was rejected at the delivery address. I can see as soon as the goods returned to our warehouse you were refunded in full. Sadly when a delivery is rejected, it can take a long time to return to us and we have no control over the delivery being rejected ourselves. Kind regards, buyaparcel customer services.

Posted 3 years ago

“Only gave 1 star as although the shower arrived quickly it was faulty, contacted Buy A parcel & was told nothing they could do & that I'd have to contact the manufacturer direct, very disappointed as now got to go through a load of hassle after being sent a shower that does not work properly........................... To say I'm annoyed is an understatement as having to put up with screaming children that cannot turn off the shower every day as the on-off button gets stuck, the manufacturer cannot come out for 2 weeks so we have to put up with mayhem, thanks Buy A Parcel.”

Helpful Report

Posted 3 years ago

HI Jim, Sorry you are unhappy, it appears you were given the following advise when you contacted us: "Hi, Thank you for contacting Buyaparcel and we are sorry to hear that your item is not functioning correctly. If the unit is still installed, you will be able to take advantage of the manufacturer's free of charge engineer service under their warranty. This involves contacting the manufacturer directly and arranging an engineer’s visit at a time that is suitable for yourself. The manufacturers engineer will test the unit on site and either repair or replace it under the warranty. Please note the engineer may ask to see a proof of purchase, if you need us to send you a copy of your sales invoice to you please let us know and a copy will be emailed to you. Please be aware that the warranty does not cover the engineer’s time if the fault is due to incorrect installation. Having it done this way avoids you having to pay any repeat plumbing costs, i.e. having the unit uninstalled and then returned back to us." We advise this to avoid you having de-install a shower, or have the costs of employing a plumber to do this for you. The manufacturer is very helpful and would send an engineer directly to your home to resolve any issues with the product. If we can assist or advise further, please do reply to our message. Kind regards, buyaparcel customer services.

Posted 3 years ago

“Do not buy from this company don't want to hear from you when item goes wrong bought a laser level of them only 6 months old don't want to know anything about it”

Helpful Report

Posted 3 years ago

HI Mark, Sorry to see you are unhappy. We have reviewed your case and can see our team advised on the warranty process for your Imex laser on Friday 16th September and Saturday 17th September, each time advising the warranty process, how to pursue warranty claims through ourselves or how to contact Imex directly for warranty claims. We can assist as advised, if you would like to pursue warranty on the product through us, please do reply to our messages and we will raise an authorised return for you. Kind regards, buyaparcel customer services.

Posted 3 years ago

“Not happy that when you purchase multiple items from this site they come from different suppliers and when an item has been lost by the courier BuyAParcel is not interested in resolving the issue. I had a package delivered to the wrong address, I contacted the courier and they admitted that the parcel was lost on 9 August 2022 and I was to seek a refund or replacement from the supplier. Today 12 September 2022 I still have not heard from BuyAParcel. Where is there customer services?”

Helpful Report

Posted 3 years ago

HI Ray, We have looked into your case. All items from your order were shipped and confirmed delivered by the carrier. It appears our team have been responding quickly and currently we are awaiting further feedback from you to help resolve any issues with your order. Please do respond at your convenience so that we can resolve any problems with your order. Kind regards, buyaparcel customer services.

Posted 3 years ago

“Paid for next day delivery. Have to cancel a job now as i got an email saying it will be an extra day for delivery. Not good enough. Could have bought yesterday in another shop. Why tell lies.”

Helpful Report

Posted 3 years ago

“Order cancelled without notification”

Helpful Report

Posted 3 years ago

“No reply to emails or messages if trying to return.”

Helpful Report

Posted 3 years ago

HI, We aim to respond to all messages and emails. Sometimes customers have tried to contact us but haven't been using the correct contact details. If your issue remains unresolved, please do call us on 01502 473 025 or email websales@buyaparcel.com for assistance. Our team would be happy to help. Kind regards, buyaparcel customer services.

Posted 3 years ago

Buy A Parcel is rated 4.6 based on 10,674 reviews