Buy A Parcel Reviews

Name: Buy A Parcel
Address: 3-7 Pinbush Road, Lowestoft
Rating: 4.64

4.6 Rating 10,411 Reviews

91 %

of reviewers recommend Buy A Parcel

4.6

Based on 10,411 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

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Buy A Parcel 5 star review on 4th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor product”

Helpful Report

Posted 1 year ago

Hi, Sorry to read you haven't had a good experience with your purchase. If you would like to get in touch with our friendly customer service team, we are sure we can assist with this issue. We would contact you directly, but we are unable to find an order using the details provided in your review. You can call us on 01502 473 025 or contact us via our website. Kind regards, buyaparcel customer services.

Posted 1 year ago

“The item you sent has not got fast fit kit invoice no . 2265699 ….. will not buy from you again your service is not good very disappointed”

Helpful Report

Posted 1 year ago

Hi, We are sorry to hear this. Sadly sometimes items are missed by manufacturers. It is pleasing to see that when you contacted us, our team responded by sending out the missing items right away to resolve for you. Sometimes this is the best we can do when items are missed by manufacturers. We can't see that you have been in touch since, so we presume the missing parts arrived ok and were in good order. However, if we can assist further, please do get in touch. Kind regards, buyaparcel customer services.

Posted 1 year ago

“Not happy at all I had to return my item and pay for the postage to return it, nothing but problems, even when they received the parcel back it took weeks for them to refund my money back to me. The item I bought was misleading. I wouldn't recommend them, no offer to pay back the postage, customer service was smug and very un helpful.”

Helpful Report

Posted 1 year ago

Hi Edward, Thanks for your review. We have looked into your case and sadly we can't say your review is reflective of the reality of the situation. From our records it appears you ordered a particular model of tool, but actually required another. Sorry you felt this was misleading, the model of the tool is advised as clearly as possible on the listing and the model you were trying to purchase isn't mentioned in the listing you purchased. When you contacted us, our team immediately assisted by raising a return for you. Sadly, due to your location you were unable to take advantage of the free postage options we provide as a kindness in these situations. Once your order was returned it was processed as usual, and for a full refund. Unfortunately if a returning shipment is slow coming back to us, this would delay a refund. Kind regards, buyaparcel customer services.

Posted 1 year ago

“Ordered on Thursday and paid next day delivery, on Friday I received email that my item will be delivered on Monday. P.s. no bank holidays these days. Thank You guys. My first and last experience with you.”

Helpful Report

Posted 1 year ago

Hi, Sorry for any confusion here. We have looked into your order and it was ordered well after our 3pm cut-off on the 16th June for next day delivery, and would not have been dispatched until Friday 17th. We do our best to make cut-off times clear in our delivery guide online, and will review this to ensure it is as clear as possible. If we can be of any other assistance, do feel free to get in touch with us. Kind regards, buyaparcel customer services.

Posted 1 year ago

“Item ordered on next day delivery after waiting in all day DHL failed to deliver had to fight to get item returned to BUY A PARCEL. Item was eventually returned and was informed by BUY A PARCEL me it would be refunded in 1-5 working days 8 days later i am still waiting”

Helpful Report

Posted 1 year ago

Hi Anthony, Sorry for the delay with your refund. Sadly rejected deliveries can be a bit slower coming back to us. We would always recommend raising an authorised return , as turnaround will be much faster. It seems this issue was resolved by our team and the order refunded. Kind regards, buyaparcel customer services.

Posted 1 year ago

“I ordered a Makita box with chisel set sds . Box 👍chisel set not as per picture . Will not use them again . Can not be bothered to contact them . Put it down to experience. !!!!!”

Helpful Report

Posted 1 year ago

“Rip off never recommend or buy from them again”

Helpful Report

Posted 1 year ago

Hi Nigel, We are sorry to see your bad review. We have looked into your order and it seems sadly there was an error in the address submitted with your order, resulting in the carrier delivering differently than you expected. We have attempted to have the carrier retrieve the parcel from the address it was delivered to. Sadly they haven't yet been successful, despite many attempts. Due to the error in the address submitted with the order, we cannot take responsibility for the location delivered, however, ourselves and the carrier have made sincere efforts to resolve this issue for you. Kind regards, buyaparcel customer services.

Posted 1 year ago

“Ordered in 02/04/2022 and delivered on 07/04/2022.this is not next day delivery ! Definitely not happy!”

Helpful Report

Posted 1 year ago

Hi, Sorry if there have been any crossed wires. This order wasn't ordered under next day delivery but our standard free delivery, which would reach you a bit slower than a next day order. We hope this clarifies the issue. If we can be of assistance in future, please do get in touch. Kind regards, buyaparcel customer services.

Posted 1 year ago

“A nightmare from start to finish! Delivered the wrong item. Came to collect the wrong item & replace it with the correct item, but delivered the same wrong item again! The only saving grace was Drew who kept us up to speed via email & tried to sort the mess out. 10/10 for Drew. Unfortunately, will probably not use again.”

Helpful Report

Posted 1 year ago

Hi Kevin, We are sorry this process was such a nightmare. Sadly our supplier shipped the wrong part twice despite our best efforts to help them get this right. We are glad to hear Drew looked after you and got the issue resolved for you. We are sad to hear you may not use buyaparcel again. However, we hope you will change your mind and give us the opportunity to show you the issues with this order are not the usual experience with buyaparcel. Kind regards, buyaparcel customer services.

Posted 1 year ago

“Absolute rubbish!!! Yes I paid for a new Triton shower, but it was apparently delivered to the wrong address. So far NO-ONE from buy a parcel or DHL have been anywhere near my house to give me this shower, which cost me £200.00, or to give any explanation as to what is going on. I have signed a form to this effect, but absolutely no response”

Helpful Report

Posted 2 years ago

Hi Roger, Thanks for your review. We have looked into your case. It appears our team have been trying to work with you. Because you are in direct dispute with the carrier, we require you to sign a denial of receipt form to help resolve your order issues. Our most recent communications with you, you were refusing to sign the form for us. We sent a reply asking you to reconsider as we really want to help resolve any issues with your order. Unfortunately, it doesn't seem we have had a reply since. Perhaps if you did decide to return the form, it didn't make it to us. Do consider signing the form or sending it again. Once we receive a copy of the form, we will be in a position to assist you further. If you require any support or help with how to get the form signed, do give us a call, our team would be happy to help. Kind regards, buyaparcel customer services.

Posted 2 years ago

“The whole idea behind the hog rings is that you load a strip of rings onto the pliers (similar fashion to a strip of nailgun nails) and it speeds up the whole process. Unfortunately the strips were all in 2s 3s or 4s but no strips any bigger, which defeats the purpose and reason behind my purchase. This makes me think that they were seconds or something. Don't buy!”

Helpful Report

Posted 2 years ago

“Orderd plunge saw and rails Rails came no saw claimed DHL lost saw finally delivered saw wrong saw not plunge cheked web site all plunge saws out of stock”

Helpful Report

Posted 2 years ago

“They didn’t have in stock what they sold me even though it said in stock which then took about 2 weeks to come. Once it came it wasn’t DT7943 like I’d ordered, it was the set in the big flat case (that doesn’t fit in my draws which is the reason why I wanted the exact same one as I had before). By the time I’d already spoken to them through email about them not having any in stock and I’d have to wait another week I couldn’t be bothered getting in touch with them again to send them back. VERY disappointing service, when they didn’t even get in touch with me to say we can’t get the one you ordered but we’ve got this option instead, no , they just sent the one I didn’t order….”

Helpful Report

Posted 2 years ago

“Over a week to deliver!!”

Helpful Report

Posted 2 years ago

“I made a purchase in good faith for a Makita item. The Makita part number was taken from Makita's own website. The item received, was not correct, and not as per the Makita Part Number. I notified Buyaparcel several times over a period of Seven days, before a response was received from them. At my first point of contact, I sent photographs demonstrating my concerns and the differences. I was eventually instructed to repack the item and return it via Buyaparcel's courier DHL. This involved a journey of Four Miles each way, to and from their delegated collection point, irrespective of the unwelcomed time,costs and effort, involved in doing so! I have been offered no compensation or goodwill for their error or the unwelcome inconvenience I endured. Had the item sent, have been correctly described, I would not have made the purchase. The onus has been on me, as their customer, to correct their error and seek resolve, as well as being exposed to such costs and inconvenience. I have subsequently made a purchase of the item from another supplier, at a more favourable cost, which arrived the next day. I am disappointed with my 'Buyaparcel' customer experience.”

Helpful Report

Posted 2 years ago

Hi James, Sorry to hear your experience with buyaparcel wasn't good. It is never good when a customer receives a different product to the one they expected. We can see once we picked up your message we offered a return for refund with postage paid or a partial refund. As is the best we can do given the issues. We will be sending you a voucher as a goodwill gesture, as this is something we would like to do. We hope this will go someway towards making amends for the issue with your order. Kind regards, buyaparcel customer services.

Posted 2 years ago

“Has never arrived, received the same tracking link from both DHL and Hermes and neither is valid. No other communication received to confirm despatch.”

Helpful Report

Posted 2 years ago

“Worst experience ever poor customer service 0 star”

Helpful Report

Posted 2 years ago

“Hi.i bought with USB but sent without USB :-(i am not happy with the purchase :-(”

Helpful Report

Posted 2 years ago

Hi Mindaugas, Apologies you are unhappy with the product. Although the product isn't advertised as having the USB feature, as we have no fuss return policy, when you contacted us on the 16th February we offered a return for refund in our first reply. Unfortunately you never got back to us. If you would like to take us up on the offer of return for refund, please do reply to our message and we will get that arranged. Kind regards, buyaparcel customer services.

Posted 2 years ago

“I have emailed this company twice now asking for an invoice and they don't respond.”

Helpful Report

Posted 2 years ago

Hi, Apologies for our delay in reply. We received your message but hadn't reached it yet. We have been suffering short staff and working hard to reply to each and every message we receive. We have sent a copy of your invoice. There should have been a paper copy included with your order also. If we can assist further , please let us know. Kind regards, buyaparcel customer services.

Posted 2 years ago

“I won't get anything from these again. I used eBay to get drills and 5ah battery's to receive 4ah instead. Wrote to them and never replied back. Totally waste off time.”

Helpful Report

Posted 2 years ago

Buy A Parcel is rated 4.6 based on 10,411 reviews