Buy A Parcel Reviews

Name: Buy A Parcel
Address: 3-7 Pinbush Road, Lowestoft
Rating: 4.64

4.6 Rating 10,598 Reviews

91 %

of reviewers recommend Buy A Parcel

4.6

Based on 10,598 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

Write Your review

Tell us how Buy A Parcel made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Buy A Parcel 5 star review on 26th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a shower mixer on line from Buy A Parcel - order process was easy, excellent communication from supplier including contact and tracking details with DHL. We were advised of del by DHL - waited in all day to be told by DHL that delivery was complete and signed for!! Advised the supplier that this was Not true - they contacted DHL and were advised the parcel was not delivered but lost!! Buy A Parcel were excellent, they arranged for a specific timed delivery for a replacement as soon as they could (a few days later). The Customer Service from the supplier was excellent - only let down by DHL. Product now installed - very pleased with quality at a good price.”

Helpful Report

Posted 2 months ago

“Good price and product is good. Unfortunately, it didn’t hya uk plug which is inconvenient.”

Helpful Report

Posted 3 months ago

“Mostly good. However, we chose Click and Collect and the next thing we knew we had an email saying it was out for delivery! We couldn't work this out so had to ring to sort it out.”

Helpful Report

Posted 5 months ago

“Solid Company, competitive prices and great range. Access to invoices could be made easier, such as receiving them by email as well as a paper on with the items.”

Helpful Report

Posted 5 months ago

“Parcel arrived in reasonable time and condition. Products were as described, except a 125mm angle grinder kit came with 115mm discs. Some confusing communications about an offer item holding up my delivery but it was resolved quickly. Website is easy to use, and prices are competitive with other sites. However, sometimes the filtering and categorisation on the website is difficult to use.”

Helpful Report

Posted 5 months ago

“Spoke to Customer Services as my parcel was never delivered by DHL, the person was very apologetic and reassured me my parcel would be delivered again a few dsys later by a different courier. I received my parcel and happy with the resolution. Bought from them before as they have the best prices.”

Helpful Report

Posted 7 months ago

“Found them to have the cheapest price for what I was after, delivery went all fine, so happy days !”

Helpful Report

(Lowestoft) - Posted 8 months ago

“Excellent service. We had to return the item as it was the type we ordered& they were more than happy to accept it back and was given a full refund.”

Helpful Report

(Lowestoft) - Posted 9 months ago

“Buy A Parcel delivery time was excellent. The price point for the Makita product was good but having never used a multi cutter before I was surprised at how very quickly the blades wore down. I don't know if this is the quality of the accessory set or whether it is normal.”

Helpful Report

Posted 1 year ago

“Not happy at all. Placed order on 31st May. I was informed delivery would be by 4th June. Tried contacting them when goods were not delivered. They do not answer phone but always say all agents are busy. Have emailed them but Still no goods or reply to emails. Is this a scam or just a PLAIN OLD FRAUD?”

Helpful Report

Posted 1 year ago

“Dropped a star because of delayed delivery. Initially the courier said the delivery address did not exist. I found this intersting as delivey was to a Somerset town not a remote part of the UK. Anyway after a couple of phone calls delivery was sorted and product arrived the following day.”

Helpful Report

Posted 1 year ago

“Great service as always”

Helpful Report

Posted 1 year ago

“delivered good brand in good order”

Helpful Report

Posted 1 year ago

“Great prompt service & delivery. No problems. Will def use again.”

Helpful Report

Posted 1 year ago

“Sound as a pound”

Helpful Report

Posted 1 year ago

“Excellent quality and efficiency. Delivery very good. Would recommend. Only fly in the ointment is that the shower has a temp governor. Would it be possible for us to remove it????”

Helpful Report

Posted 1 year ago

“Unfortunately half don't charge up so looking for a refund .”

Helpful Report

Posted 1 year ago

“Unfortunately the initial order didn't ship. Customer services took over a week to reply but were quick to offer a refund or re-order. On my second try the order was received the following day. The communication on order processing and shipping was excellent and the product was packaged well and as described.”

Helpful Report

Posted 1 year ago

“Got exactly what I wanted at a competitive price and delivered the next day. Unfortunately, the first delivery had a part missing. However, a quick phone call resulted in a replacement being delivered the following day. Box was opened and slightly damaged on the second delivery but everything present and correct inside.”

Helpful Report

Posted 1 year ago

“This is the second purchase. Salt tablets are good quality, price is good. However, on each occasion the table have been broken. Most likely in the delivery. Fine when they are just broken in two but causes an issue when they are in multiple pieces. I hope this helps. Kind regards”

Helpful Report

Posted 1 year ago

Buy A Parcel is rated 4.6 based on 10,598 reviews