Buy A Parcel Reviews

Name: Buy A Parcel
Address: 3-7 Pinbush Road, Lowestoft
Rating: 4.64

4.6 Rating 10,598 Reviews

91 %

of reviewers recommend Buy A Parcel

4.6

Based on 10,598 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

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Buy A Parcel 5 star review on 26th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello, I purchased ten 25kg bags of Monarch salt tablets through buyaparcel and on arrival four of the bags were ripped and one bag contained only 10kg. This is probably down to the hauliers who I am also contacting.”

Helpful Report

Posted 2 years ago

Thank you, FRED, for taking the time to share your experience with us. We sincerely apologize for the issues you had when you purchased the Monarch salt tablets. It’s very unfortunate that four of the bags were ripped and one bag was only filled with 10kg. We would love to make things right for you. Please can you contact us on 01502 473025 or email websales@buyaparcel.com , so that we can discuss solutions we can offer you. Again, thank you for providing us with your valuable feedback. We truly appreciate it.

Posted 2 years ago

“Cannot get through on the phone, expensive order and packaging woefully inadequate and thus everything turns up damaged. Absolutely shocking level of care into parcels. Heavy expensive items need more than shredded cardboard. Especially when said items are all packed loose inside.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to provide us with your feedback. We apologize for the inconveniences that you’ve experienced. We understand that when ordering heavy and expensive items, expecting to get them in excellent condition is a priority. We are very sorry that you weren't able to get through on the phone and that there was inadequate packaging for your order that led to it arriving damaged. As we are continuously striving to provide our customers with the optimal service, we appreciate this feedback. I understand you have since been able to get through to us and our team are working with you to collect the damaged items so that you can be refunded for your order.

Posted 2 years ago

“Bought a dewalt chain saw from these guys, battery and charger was missing. Said they they had put it in the box but clearly says on the Box it comes with no battery and charger. Sent email with photos etc.. no response back.”

Helpful Report

Posted 2 years ago

Thank you for letting us know about your experience with buyaparcel, Peter. We appreciate your feedback. It appears when you were last in touch we advised the included battery and chargers would have been added here in-house, and asked you to have a check in the box as the battery and charger would have been placed in there by our packers, despite the print on the box advising these weren't included from the factory. It appears we received no further contact from you after this, so we would have assumed you managed to locate the items you were concerned were missing due to the print on the box. Please do get in touch if you require further assistance. Kind regards, buyaparcel customer services.

Posted 2 years ago

“Never received it as there was a problem with EVRI/Hermes delivery, refunded. Don't use EVRI they constantly lose parcels and so admit that they have.”

Helpful Report

Posted 2 years ago

Thank you Peter, for taking the time to give buyaparcel your feedback. We are sorry to hear that there was a problem with EVRi delivery and that your parcel was not received. We understand how frustrating that must have been for you and we apologize. You can be assured problem deliveries are carefully logged for review when we consider our contracts with carriers. We are glad to see our team arranged a refund for you due to this issue. If you require assistance in the future, please don't hesitate to contact us. Kind regards, buyaparcel customer services.

Posted 2 years ago

“Didn't turn up . Took my money. Didn't answer the phone . Didn't reply to the emails”

Helpful Report

Posted 2 years ago

HI Matthew, Thanks for your feedback. Sorry to hear your order didn't arrive. Although the large majority of orders arrive safe and well, there is the occasional shipment that is delayed or doesn't reach destination. In these cases we would always provide a solution, such as a replacement order or a refund. Apologies there was a problem with your delivery. Sorry you have trouble reaching us. We have staff answering calls and responding to emails every day apart from Sundays. We are at a loss to understand why you had trouble reaching us and can only assume you called at times when the lines were busy. It appears you have since been in touch with our team and been in conversation with us about this issue. We have arranged for a replacement order to be sent to, you as the first shipment didn't arrive. If you need to discuss your order further, please do contact us again. Kind regards, buyaparcel customer services.

Posted 2 years ago

“wrong item no sponge in the box”

Helpful Report

Posted 2 years ago

HI, Sorry to hear of a problem with your order. We can't see that you have been in touch regarding this issue. Please do contact us at your convenience , if there is a problem with your order our friendly team would love to assist and resolve any issues for you. Kind regards, buyaparcel customer services.

Posted 2 years ago

“Sad that it didn’t work to reduce noise. Couldn’t return as had cut it to fit underneath the pump.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to review buyaparcel Flo. We appreciate the feedback and apologize for the issues you experienced. We're sorry the mat didn't work to reduce noise in your pump and that you weren't able to return the mat as it had already been cut to fit underneath the pump. We take feedback on any product we supply seriously, will look into this product and the feedback you have provided. Please do get in touch with our friendly team if you would like to discuss further. Kind regards, buyaparcel customer services.

Posted 2 years ago

“Absolute disaster sending out wrong item then not collecting when they’ were supposed too so I gave up I the end. The only way too restore my faith in this company would be if you sent me free of charge my correct first order many thanks .Roddy Paterson”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback, Roddy. We really appreciate you taking the time to let us know about your experience. We apologize for Absolute sending out the wrong item and our carriers failure to collect when they were supposed to. We are unsure why you say you gave up in the end, implying this issue wasn't resolved. It seems the return was successfully collected the day following the initial booking, and the order refunded as soon as the item was collected. We would like to assure you this isn't a usual experience. The vast majority of orders are supplied without issue, and the vast majority of returns are collected without issue. We hope a full refund went some way to making amends to the issues with your order. We would like to think in the future you may give us another chance , and find you have good experience shopping with us. Kind regards, buyaparcel customer services.

Posted 2 years ago

“Parcel arrived damaged and buy a parcel would not replace! Shocking company and won't be using again.”

Helpful Report

Posted 2 years ago

Hi, We can confirm you reached out to us to advise your order was damaged. Unfortunately the damage shown was significant, which would imply this issue would be clear on delivery and the state of delivery would show this. Because the item was delivered well over 48 hours prior to you raising this issue, and tracking showed no signs of damage to the shipment, it seemed highly possible damage you reported occurred after delivery. If raised within 48 hours of delivery, we would resolve an issue with damage without fuss on the assumption damaged occurred in transit, after this period we cannot accept claims for damage as per the policy of management. We do our best to make this clear in our terms and conditions of sale (https://www.buyaparcel.com/terms-and-conditions#delivery) as per the below: "Damaged parcels should be rejected when the delivery is attempted. If the parcel has been damaged, items you ordered are missing or incomplete but you did not see it until you accepted it, please contact us within 48 hours to make us aware and we will work with you to replace it or refund it. It would be helpful if you could provide images of the damage & packaging too. We only have a short time frame in which we can report damages to our couriers, so please co-operate by notifying us within this time frame." Kind regards, buyaparcel customer services.

Posted 2 years ago

“👎 👎👎👎 returns”

Helpful Report

Posted 2 years ago

HI, Sorry to see this low rated review. Our friendly team are always happy to assist and resolve issues with orders or returns. Unfortunately your review has no details for us to look into this issue or assist further. Qualifying returns should always be easy with us. We operate a 30 day, no-fuss return policy, provide postage where applicable and regularly provide a smooth return process for our customers. If you would like to get in touch on 01502 473 025 or send an email to websales@buyaparcel.com we would love to resolve any issues you are having with return. Kind regards, buyaparcel customer services.

Posted 2 years ago

“Counterfeit goods. Avoid this website.”

Helpful Report

Posted 2 years ago

Hi, Sorry you have the impression we supply fake or counterfeit goods. You can be assured we are an authorised dealer of many large, popular brands with over 20 years of history behind us. We certainly don't sell fake or counterfeit products. Our status with brands like Dewalt, Makita and more can be confirmed directly with manufacturers. We feel confident if you contact the manufacturer of any product purchased from us , you will be assured of the authenticity of the product. If you would like further reassurance on your purchase, to raise a return or have another enquiry please do get in touch with our friendly team on 01502 473 025 or email websales@buyaparcel.com. Kind regards, buyaparcel customer services.

Posted 2 years ago

“Shocking the blade for both planes are too big making them useless and the square i isn’t square”

Helpful Report

Posted 2 years ago

HI Luke, Sorry to hear of problems with your order. If you would like to get in touch with our friendly team by calling 01502 473 025 or emailing websales@buyaparcel.com we would love to resolve any problems for you. Kind regards, buyaparcel customer services.

Posted 2 years ago

“Never received and emailed you and never got a reply”

Helpful Report

Posted 2 years ago

HI, Sorry to hear this. Please do try getting in touch again. We are currently responding to emails in under 24 hours, and we reply to any and all messages we receive. We can only assume your email didn't come through to us. If your order hasn't arrived, we can often resolve quickly and easily for you. You can call us on 01502 473 025 or email websales@buyaparcel.com . If your email comes through to us ok, you will receive a 6-digit reference number for your enquiry in reply. Kind regards, buyaparcel customer services.

Posted 2 years ago

“Didn't turn up until almost a month later shocking. They sorted the issue with evri after a couple of days of me getting on to them though but still wouldn't use again.”

Helpful Report

Posted 2 years ago

HI Michael, Thanks for your review. Sorry your delivery was delayed. It seems you didn't notify us right away, however when you did our friendly team chased up the shipment. It was quickly located and delivered within 48 hours of your enquiry by the carrier. We would never intend for a shipment to take around 2 weeks to arrive (not quite the month you advise in your review). Sadly delays do occur with some shipments. We ship hundreds to thousands of items every day and can't actively monitor each shipment. We rely on our customers advising us their shipment is late as soon as possible, for us to chase it up should there be a problem. If we aren't notified, our team wouldn't be aware your order was delayed and wouldn't have pursued a solution until you notified us. Should there be any delay with an order you might make with us in the future, please don't hesitate to contact us so that we can resolve more quickly for you than we were able to on this occasion. If we can assist further at all, please don't hesitate to contact us. Kind regards, buyaparcel customer services.

Posted 2 years ago

“My dealings with Buyaparcel were fine but if they continue to use Evri as their courier they are going to lose customers. Although I was told they had received the order and it was out for delivery it never arrived. Not for the first time this has happened or been delivered to the wrong address. It took so long to sort out that I had to buy from another company and claim a refund from Buyaparcel. I've only given 1 star because of Evri.”

Helpful Report

Posted 2 years ago

HI, Sorry to hear of this issue with your delivery, however, we are pleased to hear our team resolved this issue by refunding your order. We can confirm we do use EVRi for our economy/free shipping option, however, if you aren't comfortable with EVRi you can choose to have your order shipped with another company if you choose one of the premium options for delivery. For your peace of mind all delivery issues are carefully logged, and reviewed when contracts with our carriers are considered for renewal. If we can assist any further with this delivery issue, please don't hesitate to let us know. Kind regards, buyaparcel customer services.

Posted 2 years ago

“Ordered a water filter never arrived, poor still have my money, said they could no longer provide Absolute useless”

Helpful Report

Posted 2 years ago

HI, Apologies about this issue with your order. I understand due to a stock issue with the supplier, we were forced to cancel and refund your order. I can see our team issued a refund several days ago and advised you we had done this, this will be returning to your original payment method. We can't say issues like this never occur but they are rare. We hope that you will still shop with us in the future. Kind regards, buyaparcel customer services.

Posted 2 years ago

“The unit is NOT THE ONE IN THE ADD rubbish customer service not interested in solving the problem”

Helpful Report

Posted 2 years ago

HI Alistair, Sorry to hear of a problem with your order. You should always get the item advertised when purchasing with us. We can't see that you have been in touch for assistance with this issue, please do get in touch with our friendly team, they would be glad to assist and resolve any problems with your order. You can call us on 01502 473 025 Mon - Fri , 8am - 5pm and 8am - 12pm on Saturdays. You can also email us via websales@buyaparcel.com Kind regards, buyaparcel customer services.

Posted 2 years ago

“Shocking never again waited over 3 weeks for a 3 day delivery excuse after excuse”

Helpful Report

Posted 2 years ago

HI Michael, Sorry about this delay. Frustratingly we have seen more delays than usual this festive season with all carriers. These delays have bled into the new year somewhat and seems an industrywide issue at this time. Although the vast majority of our shipments have arrived on time. In some cases we have seen items we sent in December only just begin to arrive. If your order arrived too late to be useful, please be aware we have a no-fuss return policy and would gladly arrange a return for refund for you. Kind regards, buyaparcel customer services.

Posted 2 years ago

“Absolutely awful don't buy from them. I ordered a makita reciprocating saw and paid for next business day delivery as it was urgently needed for one of my jobs. I received an email saying it has been delivered however there is no sign of my parcel anywhere, I have tried contacting customer service by email several times and also by phone over 50 times and still no response. This is a very recent order if I don't hear from them I will be reporting them to trading standards. Please be very careful ordering from these people.”

Helpful Report

Posted 2 years ago

Hi, Sorry to hear of this issue. We have looked into your case and can see delivery was advised on 9th January. Our customer service team have reached out to you to assist with this issue and resolve. It is unfortunate you were unable to reach us. We have several people on several lines answering calls 8am -5pm Mon - Fri. There are periods when all lines are busy but also periods where none are. We can only put this difficulty reaching us down to bad luck. Our friendly team will work with you to resolve this issue of your missing delivery, we look forward to getting this problem resolved for you. Kind regards, buyaparcel customer services.

Posted 2 years ago

“I bought a DeWalt leather tool belt from Buy a Parcel for an anniversary present. I'd love to say how wonderful it was, but it wasn't delivered! Evri, (formerly Hermes), just didn't bother! I spoke to someone at Buy a Parcel, who confirmed that Evry made absolutely no attempt to deliver, returning the parcel instead of coming to our door. This is not the first, or last time Evri/Hermes has refused to deliver a parcel to us. I had to wait a long time for a refund and what's more, I had to look for another gift, with very little time to do so. I will never tire of writing bad reviews when it comes to Hermes, or Evri, or whatever they want to call themselves, because they are the worst courier company in the world! If your business is reliant on this god awful company, you will go into liquidation very soon, having to pay out for delivery AND then having to refund your customers! STOP USING HERMES/EVRI!”

Helpful Report

Posted 2 years ago

Hi Jamie, Sorry to hear of this bad experience with the carrier EVRi. Rest assured problem deliveries are recorded and addressed when we review our contracts with carriers. If we can be of further assistance on this issue, please don't hesitate to get in touch. Kind regards, buyaparcel customer services.

Posted 2 years ago

Buy A Parcel is rated 4.6 based on 10,598 reviews