Bought a faulty item. Mixer shower stopped working within weeks as handle spun but nothing happened as it didn't grip the valve to turn water on/off. Its because the part is plastic and it starts wearing down from the metal valve so no longer grips the valve. There was no way of removing the handle therefore had to break it to get to the valve to shut water off. When informed the company, they were insistent that it violates their warranty and did not want to hear any more. Very rude and unhelpful. Refused to give contact details of complaints and escalation procedure. Sent Consumer rights act letter of complaint. They ignored and insisted I do not contact them again. Refused to communicate further. This company has lots of complaints and a history of poor service and poor quality goods. Avoid at all costs!!