Buy A Parcel Reviews

Name: Buy A Parcel
Address: 3-7 Pinbush Road, Lowestoft
Rating: 4.64

4.6 Rating 10,674 Reviews

91 %

of reviewers recommend Buy A Parcel

4.6

Based on 10,674 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

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Buy A Parcel 5 star review on 26th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not the product they show on their website, not the product they appear to supply to B&Q either as the photos are of a totally different shower cartridge. They seem to be selling this same incorrectly specified item all over the place. Then they send a return code for DHL and none of the places listed as DHL drop off points seem to accept DHL packages. I’ll keep you posted as to whether I ever manage to return it. No very satisfied.”

Helpful Report

Posted 1 week ago

“Very poor customer service when parcels didn’t arrive leaving me to sort the problem out”

Helpful Report

Posted 1 week ago

“Hello, I returned my Makita Heated Gilet and it was delivered back to yourselves on the 13th January because I couldn’t fasten the double zip. I’ve only just received a refund after ringing up, god knows if I’d forgotten about it I’d never have got my money back. Anne Marie on the other hand was very polite and helpful and initiated my refund immediately. 🙏🙏”

Helpful Report

Posted 3 weeks ago

“Awful company. Item arrived badly packaged and damaged. That happens - but have tried phoning, contacting via ebay and emailing and impossible to get a response. Plenty of decent places to purchase tools - AVOID!”

Helpful Report

Posted 3 weeks ago

“I have bought a few tools from Buyaparcel and have no issue with them, HOWEVER, I am currently awaiting a delivery via DHL which has been delayed AGAIN. It was originally out for delivery on the 8th December but has been delayed “until the next working day” three times and is now supposedly coming tomorrow (12 December). This item has been purchased as a Christmas present to be given to the recipient on Saturday. In the meantime, I purchased another item from Buyaparcel (ordered 7th Dec, delivered by Evri on 10th Dec) just as expected. Just FYI, emails to Buyaparcel have not been answered and the phone goes to voicemail.”

Helpful Report

Posted 2 months ago

“I DID NOT use Buy a Parcel”

Helpful Report

Posted 2 months ago

Hi Vivienne, we sold you a Smart Garden Flamingo Stake Solar Light in September, apologies for the slow review invite, we had some problems with a new system. Kind regards, Mike Parker, CEO, Buyaparcel.

Posted 2 months ago

“sorry but items not yet received”

Helpful Report

Posted 2 months ago

Hi Andrew, you are correct. Looking at the notes we had to refund you because of a DHL loss. I hope you will give us another shot in the future. Kind regards, Mike Parker, CEO.

Posted 2 months ago

“Most frustrating purchase experience. I purchased via b&q promised next day delivery with the item not ariving till 5 days later. Company is uncontactable, automated responses, phone line says call back later. Trying to return item as it wasnt the right battery. I feel like im going mad, I just would like some contact.”

Helpful Report

Posted 6 months ago

“I ordered item code wab mx 50mm chrome standard shower waste . But it was not chrome it was chrome Effect so what will you do about my disappointment please let me know my mobile number is 07752 087404 hope to hear from you soon.”

Helpful Report

Posted 6 months ago

HI, Thanks for your review. I understand our team has been in touch and a refund was issued for your order as it was not to your satisfaction. If you require further assistance, please don't hesitate to get in touch.

Posted 6 months ago

“Avoid at all cost. Customer service doesn't exist purchased orbital sander 6 days ago and not even dispatched... probably reading other negative feedback not even in stock. Not once responded to my message. Waste of time and money, businesses like this one should be banned.”

Helpful Report

Posted 8 months ago

“I have purchased a product from your eBay shop. I have been given a tracking number, but it looks as though the haven’t received the parcel to ship out. I have emailed and called several times with no response. I have spend £300 on a tool I have a clue as to what is happening as there is zero customer service.”

Helpful Report

Posted 8 months ago

“Worst buying experience I can remember… Worst buying experience I can remember in a long time. - Ordered a Makita DAS180 Blower on 30th April through eBay. - Item remained in a paid status with no updates for nearly a week. - Sent a couple of messages chasing an update, without reply. - Fed up with waiting and no response so instructed BuyAParcel to cancel the order and not dispatch. - BuyAParcel ignored my requests and eventually dispatched the item. - Sent massages to BuyAParcel and had no response. - Decided to call them. Spoke to Drew. Nice enough guy, assured me all would be OK. Drew provided me with a free return address and advised me the refund would be processed within 1-5 days. - Item was dispatched back for return within 2 hours of delivery on the 8th May. - Tracking confirmed returned item was received 4 days later on the 12th May. - Its now 19th May, a week after receiving my return, and I'm still waiting for my BuyAParcel refund and they are not replying to my messages. I have purchased from BuyAParcel previously without issue. However, things must have changed, because now, May 2025, my experience couldn't have been much worse. My honest advice would be to think twice before purchasing from BuyAParcel. BuyAParcel prices are not as good as they once were, and BuyAParcel now practice business more like a drop-shipper. Who wants to be waiting a week for a tool to arrive and no response? I receive deliveries from China quicker than from BuyAParcel. I ended up purchasing my Makita DAS180 from PowerToolMate instead. They were £13 cheaper and the product arrived next day, without issue. PowerToolMate also includes the Makita branded drawstring accessories bag, which BuyAParcel were trying to charge an extra £7 for. I would advise prospective customers to purchase tools from PowerToolMate instead. PowerToolMate appear to be more transparent, cheaper and dispatch far quicker than BuyAParcel.”

Helpful Report

Posted 8 months ago

“I placed an order on 14th april, advertised as evri next day delivery, estimated 2-3 days. It is now 10 days later & i have still not received my item. I have sent many messages to which I have received no reply. This company obviously uses Subterfuge to sell there items as reading through other reviews I can see they have also done this to so many other people. I could of ordered of temu for half the price & received the item from china quicker. Absolute joke.”

Helpful Report

Posted 9 months ago

“Purchased a makita drill - delivery was slow. Came with a box for storage, however the wrong box was provided. Contacted customer service with no resolution or acknowledgement of their mistake and no interest in replacing for the correct box. Dreadful customer service”

Helpful Report

Posted 10 months ago

“Did not want to accept any liability for own product picking mistake. Not very helping.”

Helpful Report

Posted 10 months ago

Thank you for your feedback. We’re sorry to hear that you encountered an issue with your order. We’ve looked into your case and understand that the item was delivered to a UK address but later taken overseas. While we’re happy to assist with a return and refund if there is a fault with the item, we’re unable to cover the cost of returning a product from overseas when it was originally delivered within the UK. However, if you’d like to return the item to us, we’d be happy to process the return and resolve the issue once we receive it.

Posted 10 months ago

“I'm not happy I ordered Air Compressor 54V But you Send Me 18V so I return product I lost time and 1 Job”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback. We are truly sorry to hear about your experience and any inconvenience it caused, especially in relation to your work. To clarify, the product supplied, the Dewalt DCC1018N-XJ, is a confirmed Flexvolt model designed to run on both 18V and 54V systems depending on the battery used. We understand there may have been some confusion regarding this feature, and we regret that the product did not meet your expectations. That said, we were happy to arrange a free return and provide you with a full refund promptly. Customer satisfaction is very important to us, and we strive to resolve any issues as quickly as possible. We value your business and hope we can serve you better in the future. If you have any further concerns or questions, please don’t hesitate to reach out to our team.

Posted 1 year ago

“DO NOT USE!!!!! Ordered a 2x Festool rails, bag and joining bars. only sent out 1 rail and a bag. now saying the price wasn't displayed properly and won't reply to emails. cant get hold of anyone. very disappointing service. avoid this company.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We sincerely apologise for the inconvenience caused by this issue. Due to a systems error, it appears you were led to expect more items in your order than were included. However, you were only charged for the items that were sent. We deeply regret this mistake and the frustration it has caused. We have been in regular contact with you to address this matter and have offered to arrange a free return along with a full refund. We’re sorry to hear your review suggests otherwise, and we’re keen to assist in resolving this to your satisfaction. If you would like to proceed with the return and refund, please don’t hesitate to get back in touch with our team. We’re here to help and ensure the process is as smooth as possible.

Posted 1 year ago

“I bought 23 makita 6 amp batteries and only received 20 then I emailed u and u done nothing about it so don’t think a will be buying of u again”

Helpful Report

Posted 1 year ago

“I've had a very poor experience of this company. I purchased a pair of clamps on B and Q's website which stated that the item was supplied by Buyaparcel. The website clearly stated that the price was for two clamps and it even showed a picture of two clamps. When the package arrived there was only one clamp. I called B and Q who at first told me that it was a known error that I had only received one clamp and the second one was already out for delivery. It never arrived. After several fruitless calls to B and Q I decided to call Buyaparcel. They couldn't give me an immediate resolution and said that they needed to investigate. I later received a call back from them to say that the website page was incorrect and that I had no other options than to pay the full price for the one clamp or return the clamp for a refund. This price was well above the 'going rate' for one clamp. They would not consider any compromise such as a goodwill discount on the one clamp. So I had no choice but to return the clamp. It then took almost a full week from when the clamp was delivered to their premises to when the refund from B and Q was received. Throughout the whole saga B and Q were essentially wanting nothing to to do with resolving the issue. The website was not taken down/amended for a few days after the issue had been identified, so others must have fallen into the same net.”

Helpful Report

Posted 1 year ago

“Poor service ordered a shower 1 month ago now. Sent the wrong shower. Cheaper shower may I add! Still waiting for them to come and exchange the shower for the correct one. Had emails and messages to say the shower will be delivered three times waited in and still no shower. Will never use again poor service”

Helpful Report

Posted 1 year ago

Buy A Parcel is rated 4.6 based on 10,674 reviews