Buy A Parcel Reviews

Name: Buy A Parcel
Address: 3-7 Pinbush Road, Lowestoft
Rating: 4.63

4.6 Rating 10,684 Reviews

91 %

of reviewers recommend Buy A Parcel

4.6

Based on 10,684 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

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Buy A Parcel 5 star review on 26th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“False advertising on Ebay. 7 days... possibly more for a simple delivery. State Royal Mail and DHL, but send by useless Evri. They do not answer messages. Totally unprofessional company.”

Helpful Report

Posted 3 weeks ago

“Poor returns procedure for out-of-box failed item Delivery was prompt but the battery was faulty and would not take a charge from the charger supplied with the kit. I have other batteries with which I could test the charger, so it is clearly a battery fault. Their returns procedure is very poor: they despatch a replacement via DHL and they agree a DAY when you have to be at home to swap the new for the defective item. Having stayed in for a day, with no sign of DHL, I waited in a 2nd day in case DHL had been delayed. Again I stayed in but no joy, and no contact. The next day I was travelling on holiday, so I requested a rebooking of the swap for week of 11th May. Since I've returned they have refused to answer several messages. I do not hold them accountable for a manufacturing defect: however, they ARE responsible for their own returns procedure, which failed, and is ridiculous in giving a "whole day" swap window. And they ARE responsible for failing to respond to follow up messages.”

Helpful Report

Posted 1 month ago

“Having ordered loppers and secateurs through B and Q I was really disappointed to receive them not on the Friday 1st as I thought but on Tuesday the 6th , busy time of year and I did forgo a discount to get them a bit quicker- on my parcel it says next day delivery!”

Helpful Report

Posted 2 months ago

“Bought item from buyaparcel on ebay. Site states product will be sent 1 day from reciept of payment. 7 days later no update showing except they recieved my payment. Contacted buyaparcel after 5 days of no update & 2 days later no response to my enquiry. Very poor service. Buyaparcel have now had my money a week and no sign of anything happening with regards to me recieving anything for the money I have spent with them. Worst service I have recieved so far this year by far.”

Helpful Report

Posted 2 months ago

“SIN0452227 The item was ordered via B&Q on the 16/2 and dispatch was due on 17/2, but it's now 18/2 and its late, supposed to be next day delivery, so been told I might get it tomorrow, no communication regarding the delay, and customer services have not replied.”

Helpful Report

Posted 5 months ago

“Not the product they show on their website, not the product they appear to supply to B&Q either as the photos are of a totally different shower cartridge. They seem to be selling this same incorrectly specified item all over the place. Then they send a return code for DHL and none of the places listed as DHL drop off points seem to accept DHL packages. I’ll keep you posted as to whether I ever manage to return it. No very satisfied.”

Helpful Report

Posted 5 months ago

“Very poor customer service when parcels didn’t arrive leaving me to sort the problem out”

Helpful Report

Posted 5 months ago

“Hello, I returned my Makita Heated Gilet and it was delivered back to yourselves on the 13th January because I couldn’t fasten the double zip. I’ve only just received a refund after ringing up, god knows if I’d forgotten about it I’d never have got my money back. Anne Marie on the other hand was very polite and helpful and initiated my refund immediately. 🙏🙏”

Helpful Report

Posted 6 months ago

“Awful company. Item arrived badly packaged and damaged. That happens - but have tried phoning, contacting via ebay and emailing and impossible to get a response. Plenty of decent places to purchase tools - AVOID!”

Helpful Report

Posted 6 months ago

“I have bought a few tools from Buyaparcel and have no issue with them, HOWEVER, I am currently awaiting a delivery via DHL which has been delayed AGAIN. It was originally out for delivery on the 8th December but has been delayed “until the next working day” three times and is now supposedly coming tomorrow (12 December). This item has been purchased as a Christmas present to be given to the recipient on Saturday. In the meantime, I purchased another item from Buyaparcel (ordered 7th Dec, delivered by Evri on 10th Dec) just as expected. Just FYI, emails to Buyaparcel have not been answered and the phone goes to voicemail.”

Helpful Report

Posted 7 months ago

“I DID NOT use Buy a Parcel”

Helpful Report

Posted 7 months ago

Hi Vivienne, we sold you a Smart Garden Flamingo Stake Solar Light in September, apologies for the slow review invite, we had some problems with a new system. Kind regards, Mike Parker, CEO, Buyaparcel.

Posted 7 months ago

“sorry but items not yet received”

Helpful Report

Posted 7 months ago

Hi Andrew, you are correct. Looking at the notes we had to refund you because of a DHL loss. I hope you will give us another shot in the future. Kind regards, Mike Parker, CEO.

Posted 7 months ago

“Most frustrating purchase experience. I purchased via b&q promised next day delivery with the item not ariving till 5 days later. Company is uncontactable, automated responses, phone line says call back later. Trying to return item as it wasnt the right battery. I feel like im going mad, I just would like some contact.”

Helpful Report

Posted 11 months ago

“I ordered item code wab mx 50mm chrome standard shower waste . But it was not chrome it was chrome Effect so what will you do about my disappointment please let me know my mobile number is 07752 087404 hope to hear from you soon.”

Helpful Report

Posted 11 months ago

HI, Thanks for your review. I understand our team has been in touch and a refund was issued for your order as it was not to your satisfaction. If you require further assistance, please don't hesitate to get in touch.

Posted 11 months ago

“Avoid at all cost. Customer service doesn't exist purchased orbital sander 6 days ago and not even dispatched... probably reading other negative feedback not even in stock. Not once responded to my message. Waste of time and money, businesses like this one should be banned.”

Helpful Report

Posted 1 year ago

“I have purchased a product from your eBay shop. I have been given a tracking number, but it looks as though the haven’t received the parcel to ship out. I have emailed and called several times with no response. I have spend £300 on a tool I have a clue as to what is happening as there is zero customer service.”

Helpful Report

Posted 1 year ago

“Worst buying experience I can remember… Worst buying experience I can remember in a long time. - Ordered a Makita DAS180 Blower on 30th April through eBay. - Item remained in a paid status with no updates for nearly a week. - Sent a couple of messages chasing an update, without reply. - Fed up with waiting and no response so instructed BuyAParcel to cancel the order and not dispatch. - BuyAParcel ignored my requests and eventually dispatched the item. - Sent massages to BuyAParcel and had no response. - Decided to call them. Spoke to Drew. Nice enough guy, assured me all would be OK. Drew provided me with a free return address and advised me the refund would be processed within 1-5 days. - Item was dispatched back for return within 2 hours of delivery on the 8th May. - Tracking confirmed returned item was received 4 days later on the 12th May. - Its now 19th May, a week after receiving my return, and I'm still waiting for my BuyAParcel refund and they are not replying to my messages. I have purchased from BuyAParcel previously without issue. However, things must have changed, because now, May 2025, my experience couldn't have been much worse. My honest advice would be to think twice before purchasing from BuyAParcel. BuyAParcel prices are not as good as they once were, and BuyAParcel now practice business more like a drop-shipper. Who wants to be waiting a week for a tool to arrive and no response? I receive deliveries from China quicker than from BuyAParcel. I ended up purchasing my Makita DAS180 from PowerToolMate instead. They were £13 cheaper and the product arrived next day, without issue. PowerToolMate also includes the Makita branded drawstring accessories bag, which BuyAParcel were trying to charge an extra £7 for. I would advise prospective customers to purchase tools from PowerToolMate instead. PowerToolMate appear to be more transparent, cheaper and dispatch far quicker than BuyAParcel.”

Helpful Report

Posted 1 year ago

“I placed an order on 14th april, advertised as evri next day delivery, estimated 2-3 days. It is now 10 days later & i have still not received my item. I have sent many messages to which I have received no reply. This company obviously uses Subterfuge to sell there items as reading through other reviews I can see they have also done this to so many other people. I could of ordered of temu for half the price & received the item from china quicker. Absolute joke.”

Helpful Report

Posted 1 year ago

“Purchased a makita drill - delivery was slow. Came with a box for storage, however the wrong box was provided. Contacted customer service with no resolution or acknowledgement of their mistake and no interest in replacing for the correct box. Dreadful customer service”

Helpful Report

Posted 1 year ago

“Did not want to accept any liability for own product picking mistake. Not very helping.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We’re sorry to hear that you encountered an issue with your order. We’ve looked into your case and understand that the item was delivered to a UK address but later taken overseas. While we’re happy to assist with a return and refund if there is a fault with the item, we’re unable to cover the cost of returning a product from overseas when it was originally delivered within the UK. However, if you’d like to return the item to us, we’d be happy to process the return and resolve the issue once we receive it.

Posted 1 year ago

Buy A Parcel is rated 4.6 based on 10,684 reviews