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Buy A Parcel Reviews

4.6 Rating 10,411 Reviews

91 %

of reviewers recommend Buy A Parcel

Company Reviews

Product Reviews

4.6

Based on 10,411 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

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Buy A Parcel 5 star review on 4th October 2023

Buy A Parcel 5 star review on 12th July 2023

Buy A Parcel 5 star review on 10th May 2023

Buy A Parcel 5 star review on 10th May 2023

Robert Rawlinson

Buy A Parcel 5 star review on 8th May 2023

Buy A Parcel 5 star review on 5th January 2023

Buy A Parcel 5 star review on 30th December 2022

51

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A hot water tank was purchased and fitted by my Kitchen fitters . It wasn’t even used a whole year and it packed up . Contacted customer services, after going backwards and forwards they came back and said the tank had to be replaced by me because I contacted them a day after the warranty period was up. Tank that cost us nearly £300 packed up within the year and it wasn’t even fitted and used for the whole year . Will not be buying from this company again.”

Posted 6 months ago

HI, Thanks for your feedback. We have reviewed your case using references you shared with your feedback. Sadly in this case the product wasn't supplied to you directly, but a 3rd party. Due to the length of time since the item was purchased it was out of warranty at the time of your contact. Regardless our friendly team spent time advising ways you might clear the fault and we assisted you as much as they could. Sadly once a fault was determined, and confirmed that the product was out of warranty we could only suggest purchasing a replacement. We thank you for your understanding of our position. Kind regards, buyaparcel customer services.

Posted 5 months ago

“Had to call The company as the sensor light I purchased didn’t work - got a full refund with ease. I purchased this light for the look and how it works . It was very easy to put up. The disappointing part is that it’s absolutely rubbish in the evenings for light. It’s supposed to use the daylight to give the light for the evening , but as you can see it doesn’t work for the evening. Took an actually photo at 7.20pm and as you can see - no light .”

Posted 6 months ago

HI, Thanks for your review. Sorry that the product supplied wasn't up to scratch on this occasion. Glad to hear that our team responded well, and gave you a full refund when we were contacted. It's disappointing you gave the service a 1 star review despite this. We would appreciate it if you would reconsider your rating of our service. If we can assist you further in way, please do get in touch. Kind regards, buyaparcel customer services.

Posted 6 months ago

“part of item has broken already when received, also the item，lots of scratches on it, as if they were used. DHL is the worst delivery company in UK，deceived me for two days, and finally I chose to collect by my self. so disappoint shopping 1st time on this website…… no time for exchange or refund”

Posted 7 months ago

Hi, Thanks for taking the time to leave your feedback and shopping with buyaparcel. Sorry to hear of these issues with your delivery and damage to the item. We suspect the 2 issues are linked and the shipment has been mistreated in transit. There is no record you have contacted us regarding this issue. We would like to resolve for you, please do get in touch via websales@buyaparcel.com or give us a call on 01502 473025. Kind regards, buyaparcel customer services.

Posted 7 months ago

“I ordered a hammer drill. The description said Keyless Chuck and Adaptor included but he wasn't there. I wrote to customer service a couple of times, but I never got a response.”

Posted 9 months ago

HI, Thanks for your review. Sorry to hear items were missing from your order. We have checked for enquiries from you and unable to see any contact was made with us. We would certainly like to get this problem resolved for you. Please could you contact us via websales@buyaparcel.com or call 01502 473 025. Our friendly team would be happy to assist and resolve this problem. Kind regards, buyaparcel customer services.

Posted 9 months ago

“Unfortunately the mixer I bought for my shower has broken after only few weeks”

Posted 9 months ago

HI Silvia, We are sorry to hear a purchase you made with us has become faulty. Showers, mixers and valves sold by us would generally come with a 1 year warranty at minimum. Many we supply are provided with on-site warranty, meaning an engineer will come to your home to resolve free of charge. We would like to assist and get this issue with your shower mixer resolved, we have reached out to you via contact details attached to your order. Please get back to us at your convenience so that we can assist with this problem. Kind regards, buyaparcel customer services.

Posted 9 months ago

“Ordered a makita DUX60X on Monday then informed on Wednesday this out of stock and offered the 18-volt version. Unfortunately, I had ordered the hedge cutter attachment from another supplier that arrived. tried several times to call them and email them but got no response. the phone number on PayPal does not exist and I tried the landline at 8am it says all operators are busy.! what an absolute joke of a company to deal with.”

Posted 9 months ago

Hi Jim, Thanks for your review. Sorry you have found it impossible to get in touch. We have multiple channels of enquiry available. You can call us on 01502 4730525 - lines open 8am - 5pm Mon-Fri and 8am - 12pm on Saturdays. You can email us through "websales@buyaparcel.com" If you ordered from us through a platform like eBay, Amazon, Manomano or B&Q you can also contact us through the platforms messaging systems. Apologies that you ordered Monday but we were unable to alert this issue until the following Wednesday. Much to our frustration, and we are sure yours too, on a rare occasion there can be an issue with our stock or the supply of an order. Sadly an issue like this may not be discovered until the order is being picked, shortly before dispatch. We would always provide as much information we could as far as when more stock is due and offer to cancel and refund the order when we reach out regarding these issues. If you just reply directly to the contact you were sent, our team should pick that up all but right away. If this issue isn't yet resolved for you, we would like to get it sorted. Please get in touch with our friendly team at your convenience if we can still assist with this problem. Kind regards, buyaparcel customer services.

Posted 9 months ago

“Valve is not working. Cold feed not flowing. Have had to replace it with my old valve which, although leaking, is working What about getting my money back?”

Posted 10 months ago

HI Edward, Sorry to hear you have had trouble with a valve ordered from buyaparcel. We do our best to ensure we only work with manufacturers providing quality products, sadly and unavoidably on occasion some products can have a fault. This kind of product would always be supplied with a warranty. Our friendly team would always assist with such problems and would love to sort this issue for you. Please get in touch at your convenience if you haven't already. Kind regards, buyaparcel customer services.

Posted 9 months ago

“Unfortunately, this parcel never turned up, did not arrive, was not delivered.”

Posted 10 months ago

HI Scott, Thanks for your feedback. We are very sorry to hear your order never turned up. We can't say every delivery is successful, but the great majority are. On the rare occasion an order doesn't arrive as expected, we would gladly resolve an issue like this. Usually by replacement or sending the order again. We would love to assist you with this delivery issue and get it resolved for you. Please do contact us at your convenience, our friendly team will be happy to get this all sorted out for you. Kind regards, buyaparcel customer services.

Posted 10 months ago

“Hello, I purchased ten 25kg bags of Monarch salt tablets through buyaparcel and on arrival four of the bags were ripped and one bag contained only 10kg. This is probably down to the hauliers who I am also contacting.”

Posted 11 months ago

Thank you, FRED, for taking the time to share your experience with us. We sincerely apologize for the issues you had when you purchased the Monarch salt tablets. It’s very unfortunate that four of the bags were ripped and one bag was only filled with 10kg. We would love to make things right for you. Please can you contact us on 01502 473025 or email websales@buyaparcel.com , so that we can discuss solutions we can offer you. Again, thank you for providing us with your valuable feedback. We truly appreciate it.

Posted 11 months ago

“Cannot get through on the phone, expensive order and packaging woefully inadequate and thus everything turns up damaged. Absolutely shocking level of care into parcels. Heavy expensive items need more than shredded cardboard. Especially when said items are all packed loose inside.”

Posted 11 months ago

Thank you so much for taking the time to provide us with your feedback. We apologize for the inconveniences that you’ve experienced. We understand that when ordering heavy and expensive items, expecting to get them in excellent condition is a priority. We are very sorry that you weren't able to get through on the phone and that there was inadequate packaging for your order that led to it arriving damaged. As we are continuously striving to provide our customers with the optimal service, we appreciate this feedback. I understand you have since been able to get through to us and our team are working with you to collect the damaged items so that you can be refunded for your order.

Posted 11 months ago

“Bought a dewalt chain saw from these guys, battery and charger was missing. Said they they had put it in the box but clearly says on the Box it comes with no battery and charger. Sent email with photos etc.. no response back.”

Posted 11 months ago

Thank you for letting us know about your experience with buyaparcel, Peter. We appreciate your feedback. It appears when you were last in touch we advised the included battery and chargers would have been added here in-house, and asked you to have a check in the box as the battery and charger would have been placed in there by our packers, despite the print on the box advising these weren't included from the factory. It appears we received no further contact from you after this, so we would have assumed you managed to locate the items you were concerned were missing due to the print on the box. Please do get in touch if you require further assistance. Kind regards, buyaparcel customer services.

Posted 11 months ago

“Never received it as there was a problem with EVRI/Hermes delivery, refunded. Don't use EVRI they constantly lose parcels and so admit that they have.”

Posted 1 year ago

Thank you Peter, for taking the time to give buyaparcel your feedback. We are sorry to hear that there was a problem with EVRi delivery and that your parcel was not received. We understand how frustrating that must have been for you and we apologize. You can be assured problem deliveries are carefully logged for review when we consider our contracts with carriers. We are glad to see our team arranged a refund for you due to this issue. If you require assistance in the future, please don't hesitate to contact us. Kind regards, buyaparcel customer services.

Posted 11 months ago

“Didn't turn up . Took my money. Didn't answer the phone . Didn't reply to the emails”

Posted 1 year ago

HI Matthew, Thanks for your feedback. Sorry to hear your order didn't arrive. Although the large majority of orders arrive safe and well, there is the occasional shipment that is delayed or doesn't reach destination. In these cases we would always provide a solution, such as a replacement order or a refund. Apologies there was a problem with your delivery. Sorry you have trouble reaching us. We have staff answering calls and responding to emails every day apart from Sundays. We are at a loss to understand why you had trouble reaching us and can only assume you called at times when the lines were busy. It appears you have since been in touch with our team and been in conversation with us about this issue. We have arranged for a replacement order to be sent to, you as the first shipment didn't arrive. If you need to discuss your order further, please do contact us again. Kind regards, buyaparcel customer services.

Posted 1 year ago

“wrong item no sponge in the box”

Posted 1 year ago

HI, Sorry to hear of a problem with your order. We can't see that you have been in touch regarding this issue. Please do contact us at your convenience , if there is a problem with your order our friendly team would love to assist and resolve any issues for you. Kind regards, buyaparcel customer services.

Posted 1 year ago

“Sad that it didn’t work to reduce noise. Couldn’t return as had cut it to fit underneath the pump.”

Posted 1 year ago

Thank you for taking the time to review buyaparcel Flo. We appreciate the feedback and apologize for the issues you experienced. We're sorry the mat didn't work to reduce noise in your pump and that you weren't able to return the mat as it had already been cut to fit underneath the pump. We take feedback on any product we supply seriously, will look into this product and the feedback you have provided. Please do get in touch with our friendly team if you would like to discuss further. Kind regards, buyaparcel customer services.

Posted 1 year ago

“Absolute disaster sending out wrong item then not collecting when they’ were supposed too so I gave up I the end. The only way too restore my faith in this company would be if you sent me free of charge my correct first order many thanks .Roddy Paterson”

Posted 1 year ago

Thank you so much for your feedback, Roddy. We really appreciate you taking the time to let us know about your experience. We apologize for Absolute sending out the wrong item and our carriers failure to collect when they were supposed to. We are unsure why you say you gave up in the end, implying this issue wasn't resolved. It seems the return was successfully collected the day following the initial booking, and the order refunded as soon as the item was collected. We would like to assure you this isn't a usual experience. The vast majority of orders are supplied without issue, and the vast majority of returns are collected without issue. We hope a full refund went some way to making amends to the issues with your order. We would like to think in the future you may give us another chance , and find you have good experience shopping with us. Kind regards, buyaparcel customer services.

Posted 1 year ago

“Parcel arrived damaged and buy a parcel would not replace! Shocking company and won't be using again.”

Posted 1 year ago

Hi, We can confirm you reached out to us to advise your order was damaged. Unfortunately the damage shown was significant, which would imply this issue would be clear on delivery and the state of delivery would show this. Because the item was delivered well over 48 hours prior to you raising this issue, and tracking showed no signs of damage to the shipment, it seemed highly possible damage you reported occurred after delivery. If raised within 48 hours of delivery, we would resolve an issue with damage without fuss on the assumption damaged occurred in transit, after this period we cannot accept claims for damage as per the policy of management. We do our best to make this clear in our terms and conditions of sale (https://www.buyaparcel.com/terms-and-conditions#delivery) as per the below: "Damaged parcels should be rejected when the delivery is attempted. If the parcel has been damaged, items you ordered are missing or incomplete but you did not see it until you accepted it, please contact us within 48 hours to make us aware and we will work with you to replace it or refund it. It would be helpful if you could provide images of the damage & packaging too. We only have a short time frame in which we can report damages to our couriers, so please co-operate by notifying us within this time frame." Kind regards, buyaparcel customer services.

Posted 1 year ago

“👎 👎👎👎 returns”

Posted 1 year ago

HI, Sorry to see this low rated review. Our friendly team are always happy to assist and resolve issues with orders or returns. Unfortunately your review has no details for us to look into this issue or assist further. Qualifying returns should always be easy with us. We operate a 30 day, no-fuss return policy, provide postage where applicable and regularly provide a smooth return process for our customers. If you would like to get in touch on 01502 473 025 or send an email to websales@buyaparcel.com we would love to resolve any issues you are having with return. Kind regards, buyaparcel customer services.

Posted 1 year ago

“Counterfeit goods. Avoid this website.”

Posted 1 year ago

Hi, Sorry you have the impression we supply fake or counterfeit goods. You can be assured we are an authorised dealer of many large, popular brands with over 20 years of history behind us. We certainly don't sell fake or counterfeit products. Our status with brands like Dewalt, Makita and more can be confirmed directly with manufacturers. We feel confident if you contact the manufacturer of any product purchased from us , you will be assured of the authenticity of the product. If you would like further reassurance on your purchase, to raise a return or have another enquiry please do get in touch with our friendly team on 01502 473 025 or email websales@buyaparcel.com. Kind regards, buyaparcel customer services.

Posted 1 year ago

“Shocking the blade for both planes are too big making them useless and the square i isn’t square”

Posted 1 year ago

HI Luke, Sorry to hear of problems with your order. If you would like to get in touch with our friendly team by calling 01502 473 025 or emailing websales@buyaparcel.com we would love to resolve any problems for you. Kind regards, buyaparcel customer services.

Posted 1 year ago

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Buy A Parcel is rated 4.6 based on 10,411 reviews