Buy A Parcel Reviews

Name: Buy A Parcel
Address: 3-7 Pinbush Road, Lowestoft
Rating: 4.64

4.6 Rating 10,598 Reviews

91 %

of reviewers recommend Buy A Parcel

4.6

Based on 10,598 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

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Buy A Parcel 5 star review on 26th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible company, I paid extra for Saturday delivery but got nothing, bunch of con artists, don't use them, spread the word on social media”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We sincerely apologize that our service did not meet our usual high standards on this occasion. Upon investigating your review, we discovered an error in our warehouse resulted in your order, intended for Saturday delivery, not being dispatched. We acknowledge the inconvenience this caused you. Upon reaching out to us, we immediately took action to rectify the situation by stopping the order and issuing a full refund as per your request. We are actively reviewing our processes and implementing improvements to prevent such errors from occurring in future orders, ensuring a smoother experience for you and all our valued customers. We regret any inconvenience caused by this failure to dispatch your order and appreciate your understanding. If you wish to discuss this matter further or require any assistance, please do not hesitate to contact our team. We are here to help. Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention.

Posted 1 year ago

“Avoid this people offer no refunds even after returning the item and they misadvertised their products”

Helpful Report

Posted 1 year ago

Thank you for your feedback and providing an order reference with your review to allow us to investigate further. After thorough investigation we understand you returned your order, however we were unable to issue a refund until the return was received and processed which seems to have left you disgruntled. We endeavour to issue refunds for returned orders as fast as possible, but in all cases we are unable to issue refunds until goods are returned. At Buyaparcel, we strive to expedite refunds for returned orders promptly. However, please understand that refunds can only be processed once the returned goods are received and processed on our end. We regret any frustration this may have caused. We're pleased to inform you that your order has since been successfully returned, and your refund has been processed accordingly. We hope this resolution brings closure to the matter and that you are now satisfied with the outcome. If you have any further questions or concerns, please don't hesitate to reach out to us.

Posted 1 year ago

“Bad experience with them i will not recommend to anyone they advet a drill with 63 pounds battery +charger and they send me just the drill i will not buy anything from them they costumer service is bad they answer after 5 days and they blame B&Q for the error”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by the issue with your recent order. We understand the frustration that can arise from discrepancies like the one you experienced due to a listing error. Please know that our team is committed to rectifying the situation promptly. We have offered to arrange a free return of the order for a full refund. Your satisfaction is of the utmost importance to us, and we would be more than happy to assist you with the return process and ensure that you receive a full refund for your order. Please get in touch with our friendly team if you require further assistance to proceed with returning your order. Once again, we apologize for any inconvenience this may have caused, and we appreciate your understanding and patience as we work to make things right. Kind regards, Buyaparcel Customer Services

Posted 1 year ago

“Missing parts from an instant boiler tap tank so unable to use it. Contacted but a parcel but still no response after 2 days and no indication of when we’ll expect one.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced in reaching our team for assistance and for the missing parts in your order due to a manufacturer error. We understand how frustrating it can be when issues arise, and we regret any inconvenience this may have caused you. Our team is committed to resolving this matter promptly and has been in touch to offer a variety of solutions to address the problem. Your satisfaction is our top priority, and we are eager to assist you in resolving this issue to your satisfaction. Please respond at your convenience with your preferred solution, and we will ensure that solution is implemented without delay. Once again, we apologize for any inconvenience caused and appreciate your patience and understanding as we work to make things right. Kind regards, Buyaparcel Customer Services

Posted 1 year ago

“Ordered DeWalt combi and impact driver 2 battery 1 battery charger and a blower Friday with next weekday delivery and now Tuesday and nothing.ive emailed and not had any replies.”

Helpful Report

Posted 1 year ago

Thank you for reaching out and providing feedback on your experience. We sincerely apologize for the delay in your order delivery and for the lack of prompt response to your emails. We are addressing issues with our communication channels to ensure that all customer inquiries are responded to more promptly at busier times. We understand the frustration this must have caused, especially when you were expecting your DeWalt combi and impact driver set with next weekday delivery. Please know that this falls short of the high standard of service we strive to provide. Pleased to see our team received your email and worked diligently to ensure a resolution for you. Your satisfaction is incredibly important to us, and we are happy to have provided resolution to this matter in the form of a full refund for your order. Please feel free to reach out to us directly if you have any further questions or concerns, and we will be more than happy to assist you. Once again, we apologize for any inconvenience this may have caused, and we appreciate your patience and understanding whilst we put a solution in place for you. Kind regards, Buyaparcel Customer Services

Posted 1 year ago

“i BOUGHT WHAT WAS ENTITLED A SOLAR BROWN WICKER RABBIT EXCEPT THAT IT WASN'T ACUALLY SOLAR POWERED - tHE PACKET WAS DELIVERED IN GOOD CONDITION AND THE ITEM WAS ATTRACTIVE BUT JUST MISREPRESENTED ON THE WEBSITE AS TO WHAT IT ACTUALLY WAS. THE PERSON I GIFTED THIS TO DOES NOT HAVE AN EXTERIOR PLUG SOCKET SO FAIRLY DISAPPOINTING”

Helpful Report

Posted 1 year ago

Hi, Thanks for getting in touch regarding this problem. We have reviewed the listing for the product you described , and although in the detailed description the product is advised mains powered, the word solar in the title is an error and misleading. Apologies about this error, we have alerted our team and the listing will be corrected. If you haven't already been in touch with our friendly customer service team, please get in touch. As they would be happy to assist you with this issue and provide a resolution such as return for a refund. Kind regards, buyaparcel customer services.

Posted 1 year ago

“Product failed, no response from seller”

Helpful Report

Posted 1 year ago

Hi, Thanks for your feedback. Please can you get in touch again if you haven't already. Our team respond to each and every message we receive, so perhaps any contact you attempted didn't arrive with us or you missed our replies. Please ensure you include your order details and information in your message if you send another, or have them to hand if you telephone. To help our friendly team assist you efficiently. Kind regards, buyaparcel customer services.

Posted 1 year ago

“Firstly , I have order DT7943 extreme flat wood spade bits in black case , and you received from you e deferent casee wich is much cheaper than DT7943 , which Incould actually bought on deferent site for about £6 cheaper For that reason I am not happy with your company in fact I won't be buying from your site ever again”

Helpful Report

Posted 1 year ago

HI, Sorry to hear of these concerns with your order. Please be aware we operate a no-fuss return policy for the first 30 days. If you have any concerns with your order at all, we would always be happy to assist with return or other solutions. If you haven't already, please get in touch with our friendly team on 01502 473 025 or email websales@buyaparcel.com , they would be happy to assist with this issue. Kind regards, buyaparcel customer services.

Posted 1 year ago

“Sells products on Amazon and have delivered different items then won’t arrange delivery of the correct items. Plus say they don’t sell or stock the correct item. When it’s clearly displayed on their website! I would avoid this company at all costs.”

Helpful Report

Posted 1 year ago

HI, Thanks for your feedback. We would like to look into your case and assist where possible. There aren't any references provided with your review to allow us to look into this further. Please could you get in touch with us with your order details so that this issue can be looked into. Kind regards, buyaparcel customer services.

Posted 1 year ago

“I have still not received my item or a refund despite writing several e mails to customer service so am not happy as you can imagine”

Helpful Report

Posted 1 year ago

HI, Thanks for your feedback. Thank you for providing your order reference with your review. We have looked into you delivery, your order was delivered the day following your order. We have attempted to find contact from yourself using details from your order, but unable to locate any emails or communications. If you have had trouble locating your delivery, we would like to assist you. You can email us websales@buyaparcel.com or give us a call on 01502 473 025. Kind regards, buyaparcel customer services.

Posted 1 year ago

“poor poor delivery service, the parcel was late and had to virtually beg for my parcel because codes were not sent, will not use these again.”

Helpful Report

Posted 1 year ago

HI, Thanks for your feedback. We have reviewed your delivery and see it was delivered to a service point. Sorry to hear you had trouble collecting and that it arrived late. If you ever have a problem like failing to receive your collection code, please do get in touch with our friendly team. We can arrange for a new code to be sent and would be happy to assist you with such problems. We are at least pleased to hear you did get your delivery in the end. If you would like to discuss this problem further, please do get in touch with us. Kind regards, buyaparcel customer services.

Posted 1 year ago

“DHL delivery company can’t find an address where there’s 8 cottages on a lane and outs has two nos as you walk up the path Wait in lost half a day as they didn’t contact me until two hrs after delivery time Sat nav’s ? Mob no ? Are we in the dark ages? Communication is key 🤔”

Helpful Report

Posted 1 year ago

HI, Thanks for your feedback. Sorry to hear of this trouble with your delivery. We would always assist and chase deliveries up if we are contacted directly. If you haven't gotten in touch directly, please contact us and advise your order details. We can review the delivery issue, offer feedback to our carrier on the service provided and ensure any problem with your delivery is looked into. Kind regards, buyaparcel customer services.

Posted 1 year ago

“A hot water tank was purchased and fitted by my Kitchen fitters . It wasn’t even used a whole year and it packed up . Contacted customer services, after going backwards and forwards they came back and said the tank had to be replaced by me because I contacted them a day after the warranty period was up. Tank that cost us nearly £300 packed up within the year and it wasn’t even fitted and used for the whole year . Will not be buying from this company again.”

Helpful Report

Posted 1 year ago

HI, Thanks for your feedback. We have reviewed your case using references you shared with your feedback. Sadly in this case the product wasn't supplied to you directly, but a 3rd party. Due to the length of time since the item was purchased it was out of warranty at the time of your contact. Regardless our friendly team spent time advising ways you might clear the fault and we assisted you as much as they could. Sadly once a fault was determined, and confirmed that the product was out of warranty we could only suggest purchasing a replacement. We thank you for your understanding of our position. Kind regards, buyaparcel customer services.

Posted 1 year ago

“Had to call The company as the sensor light I purchased didn’t work - got a full refund with ease. I purchased this light for the look and how it works . It was very easy to put up. The disappointing part is that it’s absolutely rubbish in the evenings for light. It’s supposed to use the daylight to give the light for the evening , but as you can see it doesn’t work for the evening. Took an actually photo at 7.20pm and as you can see - no light .”

Helpful Report

Posted 1 year ago

HI, Thanks for your review. Sorry that the product supplied wasn't up to scratch on this occasion. Glad to hear that our team responded well, and gave you a full refund when we were contacted. It's disappointing you gave the service a 1 star review despite this. We would appreciate it if you would reconsider your rating of our service. If we can assist you further in way, please do get in touch. Kind regards, buyaparcel customer services.

Posted 1 year ago

“part of item has broken already when received, also the item，lots of scratches on it, as if they were used. DHL is the worst delivery company in UK，deceived me for two days, and finally I chose to collect by my self. so disappoint shopping 1st time on this website…… no time for exchange or refund”

Helpful Report

Posted 1 year ago

Hi, Thanks for taking the time to leave your feedback and shopping with buyaparcel. Sorry to hear of these issues with your delivery and damage to the item. We suspect the 2 issues are linked and the shipment has been mistreated in transit. There is no record you have contacted us regarding this issue. We would like to resolve for you, please do get in touch via websales@buyaparcel.com or give us a call on 01502 473025. Kind regards, buyaparcel customer services.

Posted 1 year ago

“I ordered a hammer drill. The description said Keyless Chuck and Adaptor included but he wasn't there. I wrote to customer service a couple of times, but I never got a response.”

Helpful Report

Posted 1 year ago

HI, Thanks for your review. Sorry to hear items were missing from your order. We have checked for enquiries from you and unable to see any contact was made with us. We would certainly like to get this problem resolved for you. Please could you contact us via websales@buyaparcel.com or call 01502 473 025. Our friendly team would be happy to assist and resolve this problem. Kind regards, buyaparcel customer services.

Posted 1 year ago

“Unfortunately the mixer I bought for my shower has broken after only few weeks”

Helpful Report

Posted 2 years ago

HI Silvia, We are sorry to hear a purchase you made with us has become faulty. Showers, mixers and valves sold by us would generally come with a 1 year warranty at minimum. Many we supply are provided with on-site warranty, meaning an engineer will come to your home to resolve free of charge. We would like to assist and get this issue with your shower mixer resolved, we have reached out to you via contact details attached to your order. Please get back to us at your convenience so that we can assist with this problem. Kind regards, buyaparcel customer services.

Posted 1 year ago

“Ordered a makita DUX60X on Monday then informed on Wednesday this out of stock and offered the 18-volt version. Unfortunately, I had ordered the hedge cutter attachment from another supplier that arrived. tried several times to call them and email them but got no response. the phone number on PayPal does not exist and I tried the landline at 8am it says all operators are busy.! what an absolute joke of a company to deal with.”

Helpful Report

Posted 2 years ago

Hi Jim, Thanks for your review. Sorry you have found it impossible to get in touch. We have multiple channels of enquiry available. You can call us on 01502 4730525 - lines open 8am - 5pm Mon-Fri and 8am - 12pm on Saturdays. You can email us through "websales@buyaparcel.com" If you ordered from us through a platform like eBay, Amazon, Manomano or B&Q you can also contact us through the platforms messaging systems. Apologies that you ordered Monday but we were unable to alert this issue until the following Wednesday. Much to our frustration, and we are sure yours too, on a rare occasion there can be an issue with our stock or the supply of an order. Sadly an issue like this may not be discovered until the order is being picked, shortly before dispatch. We would always provide as much information we could as far as when more stock is due and offer to cancel and refund the order when we reach out regarding these issues. If you just reply directly to the contact you were sent, our team should pick that up all but right away. If this issue isn't yet resolved for you, we would like to get it sorted. Please get in touch with our friendly team at your convenience if we can still assist with this problem. Kind regards, buyaparcel customer services.

Posted 2 years ago

“Valve is not working. Cold feed not flowing. Have had to replace it with my old valve which, although leaking, is working What about getting my money back?”

Helpful Report

Posted 2 years ago

HI Edward, Sorry to hear you have had trouble with a valve ordered from buyaparcel. We do our best to ensure we only work with manufacturers providing quality products, sadly and unavoidably on occasion some products can have a fault. This kind of product would always be supplied with a warranty. Our friendly team would always assist with such problems and would love to sort this issue for you. Please get in touch at your convenience if you haven't already. Kind regards, buyaparcel customer services.

Posted 2 years ago

“Unfortunately, this parcel never turned up, did not arrive, was not delivered.”

Helpful Report

Posted 2 years ago

HI Scott, Thanks for your feedback. We are very sorry to hear your order never turned up. We can't say every delivery is successful, but the great majority are. On the rare occasion an order doesn't arrive as expected, we would gladly resolve an issue like this. Usually by replacement or sending the order again. We would love to assist you with this delivery issue and get it resolved for you. Please do contact us at your convenience, our friendly team will be happy to get this all sorted out for you. Kind regards, buyaparcel customer services.

Posted 2 years ago

Buy A Parcel is rated 4.6 based on 10,598 reviews