Buy A Parcel Reviews

Name: Buy A Parcel
Address: 3-7 Pinbush Road, Lowestoft
Rating: 4.64

4.6 Rating 10,598 Reviews

91 %

of reviewers recommend Buy A Parcel

4.6

Based on 10,598 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

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Buy A Parcel 5 star review on 26th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

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Helpful Report

Posted 5 months ago

“I ordered a 10.5 kw shower and after it had been plumbed and wired in found that it was an 8.5 kw unit. So make sure that you open the parcel that it is what you wanted.”

Helpful Report

(Lowestoft) - Posted 8 months ago

Hi Neil, Thank you for your feedback. We’re sorry to hear you received an item that didn’t meet the specifications you expected. Our packing team is dedicated to accuracy, but on rare occasions, mistakes can occur. We always recommend checking deliveries before installation to ensure the correct item has been received and is free from any issues due to manufacturing or transit, as noted in our delivery guide. Since the shower has already been fitted, we’d be happy to explore alternative solutions with you. It doesn’t look like you’ve been in touch yet—please feel free to reach out to our friendly team, and we’d be glad to assist you. Kind regards, The Buyaparcel Customer Services Team

Posted 8 months ago

“Be very careful of this company purchased a Bosch power tool used it for the time 3 months after purchase , smoke and sparks plus burning smell came out of drill within 2 minutes of turning it on. And yes guess what no replacement or refund despite being defective because it was 30 days after purchase. If any of you are going to my a power tool go to a company that has a proper guarantee period . If things are cheap there’s a reason and this company proves it .”

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Posted 1 year ago

“Really long delivery. Thsnks but no more”

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Posted 1 year ago

“The parcel arrived in a very deteriorated box and it was broken and with one piece missing. Very disappointing.. I contacted the customer service and they were really helpful and sent me a new one quick though.”

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Posted 1 year ago

“Deceitful description.add says 10 x 1200mm Road pins . When purchased one road pin arrived 10 mm x 1200 mm not 10 pins as expected Other companies are selling 10 for around £10-£12 your would cost £69 so been caught out by the description AVOID NEVER USE AGAIN”

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Posted 1 year ago

“The tripod the laser level comes with is not fit for purpose - you cannot mount it secure to the tripod (the screw is not the correct size for the laser level)”

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Posted 1 year ago

“Good service let down by delivery driver. Delivered to wrong address!”

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Posted 1 year ago

“It was unfortunate that the product you sent me was not the one I ordered. These things happen, but you couldn’t replace it with the product I needed. Agreement to return was easy with a provided label for posting et cetera. The trouble is I had to chase you three times over two weeks to do the refund. When you said you’ll be refunding in two of receipt. That’s not good.”

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Posted 2 years ago

“go on the website and 80% of the items listed are out of stock rubbish!”

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Posted 2 years ago

Hi Chris, Thank you for your feedback. Sorry you didn't enjoy your experience on our website. We are at a loss as to why you found 80% of items out of stock. Currently we have over 28,000 unique items in stock and available to purchase. If we can assist you with an order and help direct you to items in stock that are suitable for your requirements, please do get in touch. We would love to assist.

Posted 2 years ago

“Very slow delivery not sure if item was brand new few marks on it”

Helpful Report

Posted 2 years ago

Thank you for taking the time to review buyaparcel. We are sorry to hear about the slow delivery and that the item was not brand new as you expected; we understand this can be very disappointing. It appears your order was made using the slower, free delivery option. We will pass your feedback onto our team and look into the free option being faster in future. We do offer a faster, premium delivery service at a very affordable price of £2.99 should you need a faster delivery. We are quite concerned your order arrived with marks, this leaves us worried it has suffered damage in transit or storage, and would like to resolve with you. Please do get in touch directly and we will work with you to sort this. Thank you again for your review, Kind regards, buyaparcel customer services.

Posted 2 years ago

“I've bought from this company before and was very pleased but this time my circular saw came with a double drill box that does not fit and when questioned was told that was all they had not a good response”

Helpful Report

Posted 2 years ago

HI, Thank you for providing feedback on your experience. Sorry to hear of this issue with your order. We are always happy to assist if there has been an error with supply of your order. We are at a loss to understand why you had this experience when contacting us. We are unable to find previous communications from you regarding this issue, to understand and look into the situation further. If you still require assistance with your order, please do get in touch with our friendly team. Kind regards, buyaparcel customer services.

Posted 2 years ago

“The photos and therefore the description doesn't match which is very sad.”

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Posted 2 years ago

HI, We don't seem to have a record of an order that matches the details left with this review and the review is advised to have been sent from the USA. We are unsure if this review was intended for us or if this is an error. We are always happy to assist with any order issues, if you have and order with us and you would like to get in touch with our friendly team, we would be glad to help resolve any problems. Kind regards, buyaparcel customer services.

Posted 2 years ago

“I have been asking whether the returned package has been credited to my account but have not received any reply. Has it now been credited or not?”

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Posted 2 years ago

HI Robin, Thanks for your review. We understand you were returning your order, as although correct and in good order it didn't fit as you hoped in your chosen setting. We don't have a record of further contact from you since arranging your return with you. However we are pleased to confirm your return was received and a refund was issued way back on 7th January. This will have returned to your original payment method. If you review your records, you should be able to confirm this has returned to your payment method. We'd like to think aside from the communications you advise you sent us recently not arriving with us, the rest of your experience shopping with buyaparcel was good, our team looked after you well and you found the returns process easy and straight forward. If for any reason you still have concerns your refund hasn't arrived with you, please do contact us on 01502 473 025 for assistance. Kind regards, buyaparcel customer services.

Posted 2 years ago

“THE PRODUCT WAS FAULTY,HAVING PAID OUT TO HAVE IT INSTALLED AND REMOVED,WE RETURNED IT. AND ARE WAITING FOR A REFUND”

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Posted 2 years ago

“Send them an email regarding the core bits and never replied , poor”

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Posted 2 years ago

“I purchased a spare Dewalt chainsaw blade, the part number is incorrect on the website, so I had to return it for a refund, Im still waiting after 4 weeks, not very good”

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Posted 2 years ago

HI, Please do get in touch with our friendly team who would be glad to assist with this issue. We have checked our returns and can see your return was closed as the returns period expired and we hadn't received your return. If you can advise tracking information for your return etc, we should be able to help resolve this problem. Please give us a call at your convenience on 01502 473 025 to discuss. Kind regards, buyaparcel customer services.

Posted 2 years ago

“Dreadful item, very poor quality. It was a nuisance to return as had to drive quite a way to the drop off point. Had to phone twice to get my refund. Will not use this company again.”

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Posted 2 years ago

“A good product, a Makita electric chainsaw. Dreadful delivery. Left in the garden of a property 500 yards away in the rain. I found it the following day in a very sorry state.”

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Posted 2 years ago

HI Peter, Sorry to hear this. We can't see you reached out to us about this issue. If you would like to discuss further, please give us a call. Kind regards, buyaparcel customer services.

Posted 2 years ago

“Took nearly two weeks to get my delivery!”

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Posted 2 years ago

We are very sorry to hear that the carrier took this long to complete the delivery with you. I can see that your order was dispatched from the Buyaparcel warehouse and handed to the carrier on 16th August 2022. So we would have expected the carrier to deliver this to the address on the order within 24-48 working hours after dispatch.

Posted 2 years ago

Buy A Parcel is rated 4.6 based on 10,598 reviews