Buy A Parcel Reviews

Name: Buy A Parcel
Address: 3-7 Pinbush Road, Lowestoft
Rating: 4.64

4.6 Rating 10,600 Reviews

91 %

of reviewers recommend Buy A Parcel

4.6

Based on 10,600 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

Write Your review

Tell us how Buy A Parcel made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Buy A Parcel 5 star review on 26th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Most frustrating purchase experience. I purchased via b&q promised next day delivery with the item not ariving till 5 days later. Company is uncontactable, automated responses, phone line says call back later. Trying to return item as it wasnt the right battery. I feel like im going mad, I just would like some contact.”

Helpful Report

Posted 1 month ago

“I ordered item code wab mx 50mm chrome standard shower waste . But it was not chrome it was chrome Effect so what will you do about my disappointment please let me know my mobile number is 07752 087404 hope to hear from you soon.”

Helpful Report

Posted 2 months ago

HI, Thanks for your review. I understand our team has been in touch and a refund was issued for your order as it was not to your satisfaction. If you require further assistance, please don't hesitate to get in touch.

Posted 2 months ago

“Avoid at all cost. Customer service doesn't exist purchased orbital sander 6 days ago and not even dispatched... probably reading other negative feedback not even in stock. Not once responded to my message. Waste of time and money, businesses like this one should be banned.”

Helpful Report

Posted 4 months ago

“I have purchased a product from your eBay shop. I have been given a tracking number, but it looks as though the haven’t received the parcel to ship out. I have emailed and called several times with no response. I have spend £300 on a tool I have a clue as to what is happening as there is zero customer service.”

Helpful Report

Posted 4 months ago

“Excellant service and product”

Helpful Report

Posted 4 months ago

“Great price, arrived on time and well packaged. I will definitely use them again.”

Helpful Report

Posted 4 months ago

“Great customer service and great product quality. Thank you.”

Helpful Report

Posted 4 months ago

“Excellent service and good price”

Helpful Report

Posted 4 months ago

“Buy a parcel were excellent and there customer service were outstanding the courier was absolutely rubbish”

Helpful Report

Posted 4 months ago

“This is a genuine review and not some dirty scammer writing reviews for a fast buck £. After being disappointed by an eBay purchase that I had to send back (because of misleading advertising), I bought a better product from Buyaparcel. With Buyaparcel all was as advertised, reasonably priced with speedy delivery. I expect to get the product and service that I pay for and Buyaparcel didn't let me down👍”

Helpful Report

Posted 4 months ago

“chainsaw was delivedred early in original package and works well as expected from Dewalt. They sent a small Dewalt battery as a gift too!”

Helpful Report

Posted 4 months ago

“Worst buying experience I can remember… Worst buying experience I can remember in a long time. - Ordered a Makita DAS180 Blower on 30th April through eBay. - Item remained in a paid status with no updates for nearly a week. - Sent a couple of messages chasing an update, without reply. - Fed up with waiting and no response so instructed BuyAParcel to cancel the order and not dispatch. - BuyAParcel ignored my requests and eventually dispatched the item. - Sent massages to BuyAParcel and had no response. - Decided to call them. Spoke to Drew. Nice enough guy, assured me all would be OK. Drew provided me with a free return address and advised me the refund would be processed within 1-5 days. - Item was dispatched back for return within 2 hours of delivery on the 8th May. - Tracking confirmed returned item was received 4 days later on the 12th May. - Its now 19th May, a week after receiving my return, and I'm still waiting for my BuyAParcel refund and they are not replying to my messages. I have purchased from BuyAParcel previously without issue. However, things must have changed, because now, May 2025, my experience couldn't have been much worse. My honest advice would be to think twice before purchasing from BuyAParcel. BuyAParcel prices are not as good as they once were, and BuyAParcel now practice business more like a drop-shipper. Who wants to be waiting a week for a tool to arrive and no response? I receive deliveries from China quicker than from BuyAParcel. I ended up purchasing my Makita DAS180 from PowerToolMate instead. They were £13 cheaper and the product arrived next day, without issue. PowerToolMate also includes the Makita branded drawstring accessories bag, which BuyAParcel were trying to charge an extra £7 for. I would advise prospective customers to purchase tools from PowerToolMate instead. PowerToolMate appear to be more transparent, cheaper and dispatch far quicker than BuyAParcel.”

Helpful Report

Posted 4 months ago

“I made to separate purchases of Wolf Garten multi change tools which were great price and very quick delivery. Great company sell high quality products, would purchase again without hesitation.”

Helpful Report

Posted 4 months ago

“Always quick & easy, even customer does a grand job. It’s my first choice if I buy Makita 👍👍👍”

Helpful Report

Posted 4 months ago

“This is the 2nd time I purchase plumbing facilities from buyaparcel. Their service is professional and delivery is accurate and punctal.”

Helpful Report

Posted 4 months ago

“Best price ever thank you”

Helpful Report

Posted 5 months ago

“Good product, good price and good service.”

Helpful Report

Posted 5 months ago

“Best company to deal with, fast deliveries and always a competitive price”

Helpful Report

Posted 5 months ago

“Purchased a thermostatic shower control through ebay. First one arrived broken. Went online and reported and organised a DHL parcel swap. DHL guy turned up next day and swapped broken fire new.”

Helpful Report

Posted 5 months ago

“Fast Delivery & great value product”

Helpful Report

Posted 5 months ago

Buy A Parcel is rated 4.6 based on 10,600 reviews