Buy A Parcel Reviews

Name: Buy A Parcel
Address: 3-7 Pinbush Road, Lowestoft
Rating: 4.63

4.6 Rating 10,684 Reviews

91 %

of reviewers recommend Buy A Parcel

4.6

Based on 10,684 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

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Buy A Parcel 5 star review on 26th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great product, great service, speedy delivery, what more do you need.”

Helpful Report

Posted 3 years ago

“Really poor support. Not clear how to adjust the inlet pipes on the shower. would only 'guess' and refused to contact the manufacturer to confirm”

Helpful Report

Posted 3 years ago

HI Daniel, Sorry to hear your are upset by the service. We understand our agent attempted to assist and advised on your enquiry. It was advised we couldn't source more detailed information than the advice slip in the box with the product. We advised how you would adjust your product which was achieved during the call. Our agent also advised it is always best to get advice of a preferred professional when fitting plumbing items if in doubt of anything, as we wouldn't want any issues for our customers resulting in damage to their home. We also suggested during the call if there was any concern with the product we are happy to raise a return for refund also. Sadly toward the end of the call you insulted our staff and ended the call. Sorry our assistance wasn't adequate for you on this occasion. We have done our best to assist you. Kind regards, buyaparcel customer services.

Posted 3 years ago

“Great price and excellent service strongly recommend”

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Posted 3 years ago

“Web site Easy to find & easy to navigate and find needed items. Prices good and delivery prompt and hassle free. Recommended.”

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Posted 3 years ago

“Service was good and the price was competitive - however when the water-softener hoses were delivered I found that they were not all metal construction as per the picture on the website - but had plastic end pieces. This was exactly the part that failed on a previous set, however, I had to fit these inferior hoses due to time constraints on this job. I'll be VERY careful about using them next time”

Helpful Report

Posted 3 years ago

HI, We are sorry to hear of this problem with your order. On occasion our team does make errors, and when this happens we like resolve for our customers. We are going to issue a 50% refund for your order to make up for this issue. We hope this will go some way to making amends. Please do get in touch if we can assist further. Kind regards, buyaparcel customer services.

Posted 3 years ago

“Good itiem and fast delivery”

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Posted 3 years ago

“Very pleased with product, would prefer if a different courier was used as evri were useless.”

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Posted 3 years ago

“Great service and fast delivery. Competitive pricing and good range of DeWalt tools. Highly recommended”

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Posted 3 years ago

“Fantastic service”

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Posted 3 years ago

“Fast delivery, exactly as described - would buy again”

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Posted 3 years ago

“Happy with the cooperation. Will buy again.”

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Posted 3 years ago

“Bought a makita bit set never arrived no response to emails very poor”

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Posted 3 years ago

HI, Sorry to hear your order didn't arrive. Please do give us a call on 01502 473 025 at your convenience, we would love to assist. Unfortunately there are no order or contact details attached to your review for us to reach out to you. Occasionally emails get lost in the ether of the internet or are sent to the wrong address, so our team don't get them. I am also aware the team have been short staffed due to sickness and running behind on responding to emails. It may be we haven't yet reached your email. Sorry for the delay if this is the case. Kind regards, buyaparcel customer services.

Posted 3 years ago

“Items that were ordered were never delivered and you are not giving me replacement items or a refund. Never will I even look at your website again for items.”

Helpful Report

Posted 3 years ago

HI Ray, Sorry you are unhappy. We have looked into your case. It appears our team have been responding quickly and currently we are awaiting further feedback from your payment provider to help bring your case to a close. We await the payment providers review of the case to get it resolved, as soon as they respond they should also conclude the case and bring it to a close. If you would like a faster response, you may wish to reach out to your payment provider and request they review your case sooner. Kind regards, buyaparcel customer services.

Posted 3 years ago

“Great item as described”

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Posted 3 years ago

“A great price and very prompt delivery service”

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Posted 3 years ago

“I would recommend Buy A Parcel there price was good and the delivery was quick I will use them again”

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Posted 3 years ago

“Buy A Parcel delivered very quickly. They were also very accommodating about a return I wished to make - I twice spoke to a friendly helpful human!”

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Posted 3 years ago

“Ordered and received quickly. No problem. Cheaper than anywhere else so great value. Thank you.”

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Posted 3 years ago

“Very good service and competitive priced”

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Posted 3 years ago

“Problem-free purchase quickly despatched and received. Recommended seller.”

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Posted 3 years ago

Buy A Parcel is rated 4.6 based on 10,684 reviews